Virtual Library Assistant Jobs in Washington, DC

Salary : $85,937.00 - $137,907.00 Annually
Location : 11701 New Hampshire Ave Silver Spring MD 20904 USA
Job Type: Permanent
Job Number: 2026-00509
Department: Department of Public Libraries
Division: LIB 71 White Oak Library
Opening Date: 08/27/2026
Closing Date: 9/10/2026 11:59 PM Eastern
FLSA: Exempt
About the Position
Please note: The salary range above represents this position's earning potential. The anticipated hiring range for this position will be $85,937 to $120,960 based on the candidate's qualifications and experience.
WHO WE ARE
MCPL has a vision of a world where knowledge allows diverse communities to prosper and grow. In order to support this vision, we create opportunities through meaningful connections by acting as the knowledge sharing center for over 1 million diverse customers. Approximately 500 engaged and passionate staff provide services in 21 library locations and in community engagement using direct outreach virtual assistance. MCPL is an open, inviting, and vital gateway to the information, ideas and enrichment that strengthens our county. A diverse, highly qualified staff continually assesses community needs and interests to support, encourage and inspire our customers.
MCPL believes in the right of all to learn and to grow. We value intellectual freedom, accountability, quality service, diversity, fairness, professional ethics, integrity of information and respect for our customers, our community, and ourselves. We are a learning organization that functions openly by exploring new ideas and using the collective talent, knowledge, and creativity of employees at all levels.
The Montgomery County Library System is committed to the full inclusion of all qualified individuals. MCPL values diverse perspectives, lived experiences, and cultures. MCPL encourages BIPOC (Black, Indigenous, and people of color), immigrants, women, LGBTQIA+, individuals with disabilities and veterans to apply. As part of this commitment, MCPL provides reasonable accommodation for persons with disabilities to participate in the job application or interview process and/or to perform the essential functions of the position.
WHO WE ARE LOOKING FOR
Montgomery County Public Libraries (MCPL) is seeking highly motivated, community-oriented and collaborative Senior Librarians to serve as Branch Supervisor to provide excellent customer service and equalized opportunity for Montgomery County residents. If you excel in the areas of communication, staff development and training, customer service and want to work in an innovative and inclusive environment, this is the job for you. Our Senior Librarians supervise the library's daily operations, info staff and an Assistant Branch Supervisor, serve as system trainers, and participate as members of planning and implementation workgroups.
Senior Librarians (Branch Supervisors) direct a variety of professional programs and services reflective of, and responsive to community needs and assets. These positions represent MCPL within the community, building collaborative relationships, programs, and services in partnership with community members and organizations. They also help to manage MCPL materials to meet the educational, recreational and information needs of the community. These positions provide customers with basic technological and in-depth informational assistance.
Bilingual applicants are encouraged to apply. Additional multi-lingual pay may be available after successfully passing a multilingual examination.
What You'll Be Doing
Successful Candidates will:

• Demonstrate commitment to diversity, equity and inclusion (DEI) practices in public service.

• Value building collaborative relationships with community members and organizations, as well as colleagues across MCPL.
• Be responsive to the emerging needs of Montgomery County residents, developing and delivering programs and services that reflect the unique needs of diverse populations.
• Flexible, adaptable, and eager to implement change to better serve our communities
• Able to communicate effectively with diverse audiences through a variety of platforms
• Ready to grasp new technologies and train staff to use these technologies
• Comfortable in developing, presenting, and evaluating training, virtually and in person
• An empathetic listener who enjoys understanding and responding to the needs of customers and staff
• Ready to understand the part your branch plays in the Department and the role the Department plays in County government.

Essential Duties/Major Responsibilities:

• Promote and support MCPL's Diversity, Equity and Inclusion values with staff and customers. Center the experiences of people and communities who are most affected by structural inequities when engaging in programming, partnerships, and information services work.
• Ensure delivery of excellent customer service by guiding staff and implementing policies and solving problems.
• Lead day-to-day operations: plan and organize the work of the branch and lead the branch supervisory team..
• Serve as on-site supervisor: supervising, training, evaluating as well as coaching and mentoring staff.
• Develop, provide, and evaluate training to a diverse staff, throughout the Department.
• Work with Collection Management to maintain branch collection.
• Respond directly to customer concerns, suggestions, and complaints.
• Serve on workgroups and committees designed to encourage communication and problem solving across all levels of the organization.

THIS RECRUITMENT WILL GENERATE A 6-MONTH ELIGIBLE LIST TO FILL CURRENT AND FUTURE VACANCIES FOR THE BRANCH SUPERVISOR FULL TIME POSITIONS AT ALL BRANCH LOCATIONS WITHIN MCPL.
Hours for this position are:

• Library hours of operation are 7 days a week including evenings. Employees are expected to be available for work during these times. Individual schedules, including evenings and weekends, will vary based on branch operational needs.
• Shifts: 1-2 evening shifts per week, alternating Friday/Saturday schedule Sundays in rotation

Minimum Qualifications
Experience: Four (4) years of professional library experience.
Education: Master's degree in Library Science or Library Information Science from a college or university accredited by the American Library Association.
Equivalency: None.
License: Employees will be responsible for maintaining appropriate level of Continuing Education Units (CEUs) to sustain licensing requirements.
Note: There will be no substitutions for this section.
Medical Exam Protocol: This position requires completion of a pre-employment Medical History Form to assess your ability to safely perform the essential duties of the role.
Preferred Criteria, Interview Preferences
The applications of those individuals meeting the minimum qualifications will be reviewed to determine the extent, relevancy of training, and experience in the following areas:

• Leading diverse teams, coaching and/or supervising personnel, including providing input to or creating performance evaluations and staff schedules
• Providing customer service and resolving complex customer service issues in a library setting; being the person in charge of a public facility
• Managing staff in a union environment
• Managing a project or similar assignment

IMPORTANT INFORMATION
The Office of Human Resources (OHR) reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position.
Montgomery County Government(MCG) is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring reasonable accommodation for any part of the application and hiring process should email OHR at Hiring@montgomerycountymd.gov. Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws.
MCG also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, refer to the Careers webpage on Hiring Preference.
All applicants will respond to a series of questions related to their education, relevant experience, knowledge, skills, and abilities required to minimally perform the job. The applicant's responses in conjunction with their resume and all other information provided in the employment application process will be evaluated to determine the minimum qualifications and preferred criteria or interview preference status. Based on the results, the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Employees meeting minimum qualifications who are the same grade will be placed on the Eligible List as a "Lateral Transfer" candidate and may be considered for an interview.
This will establish an Eligible List that may be used to fill both current and future vacancies.
If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume.
Montgomery County Ethics Law: Except as provided by law or regulation, the County's "Public Employees" (which does not include employees of the Sheriff's office) are subject to the County's ethics law including the requirements to obtain advanced approval of any outside employment and the prohibitions on certain outside employment. The outside employment requirements of the ethics law can be found at 19A-12 of the County Code. Additional information about outside employment can be obtained from the Ethics Commission website.
Leave Benefits
Our generous leave package starts with non-MLS permanent and term employees earning 15 days of sick leave and 15 days of annual leave in their first year, as well as up to three additional personal days each calendar year. Positions in MLS earn 35 days of paid time off each year. In addition, we offer all employees 10 paid holidays. Our leave policies adhere to the Family Medical Leave Act of 1993, and we provide six weeks of paid parental leave for new parents.
Retirement Benefits
All permanent and term positions are eligible for robust retirement plans. Public safety positions are eligible for a defined benefit pension plan in which they are vested after only five years. Employees in non-public safety positions can participate in retirement plans that contribute up to 12 percent of their annual salary. All employees can also participate in a supplemental retirement plan, the 457 Deferred Compensation Plan, to contribute even more to their retirement goals.
Tuition Assistance & Student Loan Forgiveness
Montgomery County employees are eligible to participate in the Federal Public Service Loan Forgiveness Program. Participants who meet all requirements may qualify for forgiveness on the remaining balance on their Direct Loans after making 120 qualifying monthly payments under a qualifying repayment plan while working full-time in a qualifying public service position. To learn more about PSLF, please visit the Student Loan Repayment Benefits page. Our tuition assistance program allows you to receive up to $2,130 annually in tuition assistance to help you achieve a degree that supports your career path.
Free Mass Transit Benefit
County employees are entitled to use the RideOn Bus service for free with a valid County-employee ID. This benefit can be used any time of the day or evening, including weekends. We also offer a pre-tax flexible spending account to reduce the cost of other mass-transit options such as MARC trains and Metro.
Reduced Child and Health Care Costs
Working for Montgomery County also entitles permanent and term employees to participate in healthcare and childcare Flexible Spending Accounts. These plans allow eligible employees to save on a pretax basis for healthcare and dependent care costs incurred during the plan year.
Employee Wellbeing
We deeply care about your holistic wellness. Our award-winning wellness program, LiveWell, will support you in improving and maintaining your physical, mental, financial, social, and intellectual well-being.
Learn more about our wonderful benefits available to you once you join our team. Montgomery County Benefits
01
Do you have a master's degree in library science or library information science from a college or university accredited by the American Library Association?

• Yes
• No

02
Do you have at least four years of professional Library experience?

• Yes
• No

03
Do you understand individuals in this position will be responsible for maintaining appropriate level of Continuing Education Units (CEUs) sustain State licensure requirements for this position?

• Yes
• No

04
Do you have experience managing staff in a union environment?

• Yes
• No

05
Please explain your experience managing staff in a union environment. Please include information on your resume where this experience was completed. If you do not have experience in this area, please indicate "N/A".
06
Do you have experience leading diverse teams and providing input with performance evaluations and staff schedules?

• Yes
• No

07
Please explain your experience