Virtual Help Desk Jobs in Oregon (NOW HIRING)

About Us
Compensation: DOE
Schedule: Monday-Friday (8am-5pm)
Hours: 40 Full Time Exempt
Location: Tigard, OR
Properties: Corporate
Benefits: Medical, Dental, Vision, Rx, PTO, 11 Paid Holidays, Short- & Long-Term Disability and Life Insurance, Employee Assistance Program. Accident/Cancer Plan, Medical and Dependent Care Flex Benefit
* Salary is typically hired between minimum and midpoint of salary range depending on experience and any rent benefit adjustments.
Cascade Management, Inc. and its principals began providing property and asset management services in 1974. We continue to manage the majority of properties from our original portfolio, which has grown substantially over time. Through our growth, the commitment to our properties, owners and employees remains fundamental to our values.
Cascade Management's Service Model is the foundation of everything we do and is expected to be upheld every day you come to work. Our Service Model represents the most important behaviors and actions to ensure a stakeholder interaction is positive every time. As an integral part of the Cascade team, all members are expected to carry out our Service Model of Friendly, Helpful, Knowledgeable, Respectful, and Responsive.
Essential Functions and Responsibilities
The IT Manager leads the organization's technology operations, infrastructure, systems administration, cybersecurity, and end-user support functions. This role is responsible for ensuring technology systems are secure, reliable, and aligned with business objectives while providing leadership to the IT team and managing technology projects and vendor relationships. Partners closely with the Executive Vice President of People & Culture to align technology strategy, infrastructure, and resources with organizational goals, ensuring scalable solutions that support company growth, operational excellence, and long-term success.
Essential Duties
IT Operations & Support
• Lead and oversee internal help desk operations, ensuring timely and effective support.
• Manage end-user hardware, software, and technology resources. *
• Develop and maintain IT procedures, documentation, and service standards.
• Monitor and improve system performance, reliability, and user experience.
• Document standard operating procedures.
Infrastructure & Systems Administration
• Administer and support Windows, virtual environments (vSphere, ESXi), desktops, and laptops. *
• Manage Microsoft 365 and other cloud-based services. *
• Oversee storage systems, backup solutions, and disaster recovery processes. *
• Ensure timely software updates, patching, and system maintenance.
• Oversee property software system operations. *
Network & Communications
• Manage and troubleshoot network infrastructure, including switches, routers, wireless networks, VPNs, and firewalls. *
• Support and maintain VoIP and SIP communication systems.
• Ensure network security, availability, and performance. *
Cybersecurity & Risk Management
• Serve as the primary lead for IT security operations. *
• Implement security controls, monitoring processes, and incident response procedures.
• Ensure compliance with company policies and technology best practices.*
• Evaluate and mitigate technology risks across systems and networks.
Project & Vendor Management
• Lead technology implementations, upgrades, and business technology initiatives. *
• Evaluate and recommend technology solutions to support organizational goals.
• Manage vendor relationships, contracts, and on-site service providers.
• Stay informed on emerging technologies and industry trends. *
Leadership & Team Development
• Hire, coach, develop, and supervise IT and software support staff. *
• Manage scheduling, performance management, and workforce planning. *
• Foster a customer-focused, service-oriented IT culture.
• Collaborate with department leaders to identify and implement business solutions. *
Core Competencies
Technical Expertise
• Systems administration (Windows Servers)
• Microsoft 365 administration
• Network infrastructure and firewall management
• Cloud technologies and virtualization
• Backup, disaster recovery, and business continuity
• IT security and risk management
• VoIP and telecommunications systems
Leadership Competencies
• Team leadership and staff development
• Project management
• Strategic thinking and problem solving
• Decision-making and accountability
• Change management
• Vendor management and negotiation
Professional Competencies
• Strong customer service orientation
• Effective written and verbal communication
• Organization and time management
• Adaptability and continuous learning
• Collaboration and relationship building
• Ability to prioritize in a fast-paced environment
Qualifications and Physical Demands
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Education
• Bachelor's degree in information systems, Computer Science, or related field preferred.
• Minimum five (5) years of progressive IT experience, including systems, network, cloud, and help desk administration.
• Minimum three (3) years of leadership or supervisory experience.
• Equivalent combinations of education, certifications, and experience may be considered.
• Experience managing enterprise networking and next-generation firewall technologies.
Certificates, Licenses, and Registrations
• Microsoft 365 Certifications
• CompTIA Network+
• CompTIA Security+
• Cisco, Fortinet, or equivalent networking/security certifications
• Valid driver's license and insurance.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; and talk or hear. The employee is frequently required to stand reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit. The employee must frequently lift and/or move up to 35 pounds and occasionally lift and/or move 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.