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Virtual Customer Support Specialist Jobs (NOW HIRING)

Cox Machine LLC

Customer Support Specialist

Wichita, KS · On-site

$16 - $21.75/hr

Customer Support Specialist Purpose The Customer Support Specialist performs and coordinates administrative activities as it pertains to customer requirements and needs. This role provides daily ...

George E. Booth Co.

Customer Support Specialist

Greenwood, IN · On-site

$17 - $23/hr

We are looking for ournext full-time Customer Support Specialist Are you acustomer-focused professional with a talent for project coordination andadministrative excellence? Join our dynamic team as a ...

Fabric

Customer Support Specialist

New York, NY · On-site +1

$60K - $78K/yr

Customer Support Specialist Financial Services and Mobile App Chat Support Customer Support plays a central role in how families experience Fabric by Gerber Life. As we continue building financial ...

Mosquito Joe

Customer Support Specialist

Chattanooga, TN · On-site

$15 - $20/hr

We'll train you so you can have a great career as a customer support Specialist. This job is college student friendly! The duration of a mosquito season varies by location. This allows you to ...

Cox Machine, Inc.

Customer Support Specialist

Wichita, KS · On-site

$14 - $18.75/hr

Customer Support Specialist Purpose The Customer Support Specialist performs and coordinates administrative activities as it pertains to customer requirements and needs. This role provides daily ...

Team 653 INT

Customer Support Specialist

Manhattan, NY

$19.75 - $26.50/hr

The Customer Support Specialist is responsible for assisting customers with questions, account concerns, product information, and general troubleshooting. The successful candidate will communicate ...

lovelyskin

Customer Support Specialist

Gretna, NE · On-site

$22 - $24/hr

Customer Support Specialist LovelySkin is searching for our next Customer Support Specialist to join a friendly and welcoming team! Bring your passion for helping others, the beauty industry, and all ...

Kelly Services

Customer Support Specialist

Warsaw, IN

$17.50 - $23.50/hr

Kelly Services is currently seeking a Customer Support Specialist/Customer Liaison position for one of our top clients working in Warsaw, IN. Manager is okay with candidate working remote. Initial ...

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Virtual Customer Support Specialist information

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$12

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$45

How much do virtual customer support specialist jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for virtual customer support specialist in the United States is $23.42, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $25.72 per hour, depending on experience, location, and employer.

What is a virtual customer support specialist?

A Virtual Customer Support Specialist is a professional who assists customers remotely, typically through online chat, email, or phone. Their main role is to address customer inquiries, resolve issues, and provide information about products or services from a remote location. This position requires strong communication skills, problem-solving abilities, and proficiency with digital communication tools. Virtual Customer Support Specialists are commonly employed by companies that operate online or have a distributed workforce. Their work helps ensure customer satisfaction and loyalty by delivering timely and effective support.

What are the key skills and qualifications needed to thrive as a virtual customer support specialist?

To excel as a Virtual Customer Support Specialist, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or relevant experience. Familiarity with customer relationship management (CRM) software, helpdesk platforms like Zendesk or Freshdesk, and ticketing systems is typically required. Outstanding patience, active listening, and adaptability help you stand out in resolving customer issues remotely. These skills ensure efficient, empathetic service delivery and high customer satisfaction in a virtual environment.

How does a virtual customer support specialist typically coordinate with other departments to resolve complex customer issues?

Virtual Customer Support Specialists often collaborate closely with teams such as technical support, billing, and product management to address multifaceted customer inquiries. When a case requires expertise beyond general support, specialists escalate tickets or initiate cross-functional meetings using internal communication tools like Slack or Zendesk. This collaborative approach ensures efficient problem-solving and provides customers with accurate, timely solutions. Strong communication and documentation skills are essential for tracking progress and keeping all stakeholders informed throughout the resolution process.

What is the difference between Virtual Customer Support Specialist vs Virtual Customer Service Representative?

AspectVirtual Customer Support SpecialistVirtual Customer Service Representative
Primary RoleProvides technical support, troubleshooting, and problem resolution for products/servicesHandles general customer inquiries, account management, and service requests
Required SkillsTechnical knowledge, problem-solving, communication skillsCommunication, patience, product knowledge
Work EnvironmentRemote, often technical or specialized support settingsRemote, customer-facing support roles
Common IndustriesIT, tech, software companiesRetail, telecom, banking, e-commerce

While both roles involve assisting customers remotely, Virtual Customer Support Specialists focus on technical support and troubleshooting, whereas Virtual Customer Service Representatives handle general inquiries and account issues. The roles often overlap but differ mainly in technical complexity and specialization.

What cities are hiring for Virtual Customer Support Specialist jobs?

Cities with the most Virtual Customer Support Specialist job openings:

What are the most commonly searched types of Customer Support Specialist jobs?

The most popular types of Customer Support Specialist jobs are:

What states have the most Virtual Customer Support Specialist jobs?

States with the most job openings for Virtual Customer Support Specialist jobs include:

What are popular job titles related to Virtual Customer Support Specialist jobs?

For Virtual Customer Support Specialist jobs, the most frequently searched job titles are:

Infographic showing various Virtual Customer Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $48,723 per year, or $23.4 per hour.

Customer Support Specialist

Minneapolis, MN • On-site

Great Day Improvements: A Family of Brands
Construction • 201 - 500 employees
Learn more about Great Day Improvements: A Family of Brandsexternal

$19 - $21/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted yesterday

Great Day Improvements rating

5.4

Company rating: 5.4 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

Job description

Champion Window - Customer Support Specialist (on-site position)

As a Customer Support Specialist, you will work with customer support concerns, including scheduling warranty appointments, ordering parts, and maintain customer records through the process of installation and service.

NOT a reomote position - on-site position.

Pay range: $19.00 to $21.00 per hour


• Answer incoming customer experience support concerns including promptly returning messages via phone, text and email
• Make outbound calls to customers to provide updates on installation and service status
• Schedule warranty appointments for the Service Department
• Enter and maintain all customer records and job-related information into CRM Database
• Provide work orders to Service Measure Tech daily
• Audit orders for accuracy after confirmation is uploaded
• Generate and distribute Uninstalled and Accounts Receivable reports prior to scheduled meeting
• Provide support for PSG/CSC for assigned division(s)
• Manage routine customer concerns and help facilitate escalated customer concerns and ensure timely resolution
• Process electronic credit card and check payments
• Assist with receiving product(s) in CRM Database and/or F&O
• Support division(s) in Accounts Receivable collections and management
• Other duties as assigned


· High school diploma or GED equivalent

· 5 year’s customer support experience preferred

· Experience in the home improvement industry a plus

· Must be service-oriented team player with high a high energy level; capable of multi-tasking, self-direction and working well with others

· Able to communicate clearly both verbal and written; customer service/multi-phone line experience helpful

· Excellent work ethic, solid attendance record and attention to detail

· Excellent written and oral communication skills including phone skills

Champion Window is an Equal Employment Opportunity Employer

If you need assistance with completing the online application due to a disability, please contact Champion Window.

Today & Every Day, CHAMPION Thanks Our Veterans!  Now Hiring and Honoring Veterans.  Apply today to find your next challenging career. 

#INDC

Also, we offer a competitive compensation package that includes medical/dental/vision/disability coverage, 401(k), flex spending account and more.

What Great Day Improvements employees say

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Hours and flexibility

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