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Virtual Customer Support Specialist Jobs (NOW HIRING)

TWST Events

Customer Support Specialist

Houston, TX · On-site

$20 - $25/hr

... virtual services, onsite support), develop advanced problem-solving, process optimization ... Customer Support Specialist, establishing core product fluency, issue resolution, and client ...

TWST Events

Customer Support Specialist

New York, NY · On-site

$25 - $30/hr

... virtual services, onsite support), develop advanced problem-solving, process optimization ... Customer Support Specialist, establishing core product fluency, issue resolution, and client ...

Insperity

Customer Support Specialist

TX · Remote

$15 - $18/hr

Description & Requirements Customer Support Specialist Our client is seeking a Customer Support ... Knowledge of educational technology platforms and virtual learning environments. * High school ...

STRADA Search Group

Customer Support Specialist

Howell, NJ

$18 - $24.25/hr

Customer Support Specialist Work Hours: 8:00am to 5:00pm, Monday through Friday, some overtime. Primary Job Function: Customer Support Specialists are responsible for fielding all customer inquiries ...

Kneaders Bakery & Cafe

Customer Support Specialist

$18.50 - $24.75/hr

Customer Support Specialist responsibilities include: * Respond to customer queries in a timely and accurate way, via phone or email * Identify customer needs and help customers place orders

Addison Group

Customer Support Specialist

Northbrook, IL · On-site

$18 - $22/hr

Customer Support Specialist Industry: Manufacturing Location (city, state): Northbrook, IL Assignment Type: Contract, 4+ months, open-ended Pay: $18-$22/hour Work Schedule: Monday-Friday, 8:30 AM-5 ...

Zubaze

Customer Support Specialist

Manhattan, NY · On-site

$60 - $80/hr

Learn how to organize client websites better, improve collaboration, and streamline your developer-client workflow with Zubaze insights. 500+ Projects 24/7 Support Customer Support Specialist Join ...

Uhlig LLC

Customer Support Specialist

Overland Park, KS

$17.75 - $24/hr

Our Customer Support Specialists maintain and expand relationships with clients across the country, providing them with ongoing support for our web-based products. Customer Support Specialists ...

Border Bank

Customer Support Specialist

Thief River Falls, MN · On-site

$17.50 - $23.50/hr

The Customer Support Specialist will serve customers through multiple communication channels, including phone and email, while helping resolve questions, complete requests, and support a positive ...

Border Bank

Customer Support Specialist

Coon Rapids, MN · On-site

$18.50 - $25/hr

The Customer Support Specialist will serve customers through multiple communication channels, including phone and email, while helping resolve questions, complete requests, and support a positive ...

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Virtual Customer Support Specialist information

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How much do virtual customer support specialist jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for virtual customer support specialist in the United States is $23.42, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $25.72 per hour, depending on experience, location, and employer.

What is a virtual customer support specialist?

A Virtual Customer Support Specialist is a professional who assists customers remotely, typically through online chat, email, or phone. Their main role is to address customer inquiries, resolve issues, and provide information about products or services from a remote location. This position requires strong communication skills, problem-solving abilities, and proficiency with digital communication tools. Virtual Customer Support Specialists are commonly employed by companies that operate online or have a distributed workforce. Their work helps ensure customer satisfaction and loyalty by delivering timely and effective support.

What are the key skills and qualifications needed to thrive as a virtual customer support specialist?

To excel as a Virtual Customer Support Specialist, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or relevant experience. Familiarity with customer relationship management (CRM) software, helpdesk platforms like Zendesk or Freshdesk, and ticketing systems is typically required. Outstanding patience, active listening, and adaptability help you stand out in resolving customer issues remotely. These skills ensure efficient, empathetic service delivery and high customer satisfaction in a virtual environment.

How does a virtual customer support specialist typically coordinate with other departments to resolve complex customer issues?

Virtual Customer Support Specialists often collaborate closely with teams such as technical support, billing, and product management to address multifaceted customer inquiries. When a case requires expertise beyond general support, specialists escalate tickets or initiate cross-functional meetings using internal communication tools like Slack or Zendesk. This collaborative approach ensures efficient problem-solving and provides customers with accurate, timely solutions. Strong communication and documentation skills are essential for tracking progress and keeping all stakeholders informed throughout the resolution process.

What is the difference between Virtual Customer Support Specialist vs Virtual Customer Service Representative?

AspectVirtual Customer Support SpecialistVirtual Customer Service Representative
Primary RoleProvides technical support, troubleshooting, and problem resolution for products/servicesHandles general customer inquiries, account management, and service requests
Required SkillsTechnical knowledge, problem-solving, communication skillsCommunication, patience, product knowledge
Work EnvironmentRemote, often technical or specialized support settingsRemote, customer-facing support roles
Common IndustriesIT, tech, software companiesRetail, telecom, banking, e-commerce

While both roles involve assisting customers remotely, Virtual Customer Support Specialists focus on technical support and troubleshooting, whereas Virtual Customer Service Representatives handle general inquiries and account issues. The roles often overlap but differ mainly in technical complexity and specialization.

What cities are hiring for Virtual Customer Support Specialist jobs?

Cities with the most Virtual Customer Support Specialist job openings:

What are the most commonly searched types of Customer Support Specialist jobs?

The most popular types of Customer Support Specialist jobs are:

What states have the most Virtual Customer Support Specialist jobs?

States with the most job openings for Virtual Customer Support Specialist jobs include:

What are popular job titles related to Virtual Customer Support Specialist jobs?

For Virtual Customer Support Specialist jobs, the most frequently searched job titles are:

Infographic showing various Virtual Customer Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $48,723 per year, or $23.4 per hour.

Virtual Customer Support Specialist

Port Saint Lucie, FL • On-site, Remote

Globe Life American Income Division
Insurance Services • 11 - 50 employees
Learn more about Globe Life American Income Divisionexternal

Full-time

Medical, Life

Re-posted yesterday

Job description

Virtual Customer Support Specialist
Company: AO (American Income Division)
Location: Virginia Beach, VA 23452
Work Arrangement: 100% Remote (U.S. Residents Only)
Build a Flexible Work-From-Home Career
Are you looking for a remote career where you can help people, develop professionally, and enjoy the flexibility of working from home?
AO is seeking motivated, service-oriented individuals to join our team as Virtual Customer Support Specialists. In this role, you'll work directly with clients who have requested information about their benefits, providing outstanding customer service while helping them understand available coverage options.
Whether you're beginning a new career or bringing experience in customer service, healthcare, hospitality, retail, education, or administrative support, we provide the comprehensive training, mentorship, and support needed to help you succeed.
No prior insurance experience is required.
About AO
For more than 70 years, AO has proudly served working families by providing supplemental life, accident, and health benefits to members of labor unions, credit unions, associations, and their families.
As part of the Globe Life family of companies, we are committed to delivering exceptional customer service while investing in the professional growth and long-term success of our team members.
What You'll Do
As a Virtual Customer Support Specialist, you'll serve as a trusted point of contact for clients, helping them understand their available benefits and providing exceptional support throughout the client experience.
Client Support Responsibilities
  • Meet with clients virtually through Zoom and phone appointments
  • Answer questions regarding available benefits and coverage options
  • Explain products, services, and policy information clearly and professionally
  • Assist clients with applications, enrollment, and policy updates
  • Provide ongoing customer support and follow-up communication
  • Maintain accurate client records and documentation
  • Build long-term client relationships through exceptional service and professionalism
Professional Development
  • Participate in structured virtual training and mentorship
  • Attend leadership development workshops and coaching sessions
  • Learn industry products, systems, and best practices
  • Strengthen communication, customer service, and leadership skills
  • Collaborate with a supportive remote team committed to shared success
What We Offer
100% Remote Work
  • Work from anywhere within the United States
  • Flexible scheduling options
  • No commuting
  • Modern virtual work environment
Weekly Pay & Performance Bonuses
  • Weekly compensation
  • Performance-based bonuses
  • Leadership incentives
  • Recognition programs
Comprehensive Training & Mentorship
  • No prior experience required
  • Structured onboarding program
  • Weekly coaching and development
  • Leadership mentoring
  • Ongoing professional growth opportunities
Career Advancement
  • Performance-based promotions
  • Leadership development programs
  • Promotion from within
  • Long-term management opportunities
Additional Benefits
  • Medical reimbursement program for qualifying representatives
  • Company-supported life insurance
  • Residual income opportunities
  • Union-supported work environment
  • Leadership conferences and incentive travel
  • Advanced virtual technology and collaboration tools
Qualifications
Successful candidates typically demonstrate:
  • Excellent communication and interpersonal skills
  • Strong customer service mindset
  • Positive attitude and willingness to learn
  • Self-motivation and accountability
  • Ability to work independently in a remote environment
  • Strong organizational and time-management skills
  • Adaptability and problem-solving abilities
  • Professionalism and integrity
Helpful Experience (Not Required)
Experience in any of the following areas is beneficial:
  • Customer Service
  • Client Support
  • Call Center
  • Administrative Support
  • Healthcare
  • Retail
  • Hospitality
  • Education
  • Sales

No insurance experience is required. We provide comprehensive training and mentorship for motivated individuals who are eager to learn and grow.
Why Join AO?
At AO, we believe careers are built through mentorship, opportunity, and continuous growth.
Our culture is centered on:
  • Helping working families
  • Professional mentorship
  • Leadership development
  • Team collaboration
  • Performance-based advancement
  • Work-life flexibility
  • Long-term career success

You'll join a supportive organization where your contributions are valued, your achievements are recognized, and your professional development is a priority.
Requirements
  • Must be at least 18 years of age
  • Must be legally authorized to work in the United States
  • Must be physically located within the United States
  • Computer or laptop
  • Reliable high-speed internet connection
  • Webcam and microphone capability
  • Quiet, professional workspace
Interview Process
Qualified candidates will complete a brief career overview before scheduling a live Zoom interview with our hiring team.
All interviews are conducted virtually through Zoom for convenience and accessibility.
Ready to Get Started?
If you're looking for a flexible remote career where you can help others, grow professionally, and build long-term success from home, we'd love to hear from you.
Apply today and begin building a rewarding future with AO.
Work From Home. Support Clients. Grow Your Career. 🚀

Apply