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Virtual Customer Support Mychart Jobs in Indiana

Deaconess

Application Analyst II - MyChart

Evansville, IN · On-site

$28.71 - $40.19/hr

Commitment to teamwork, customer service, and continuous improvement Preferred * Experience supporting Epic MyChart or Epic Ambulatory applications * Epic MyChart certification or related Epic ...

Verawholehealth

$18 - $27/hr

Our apree health Customer Support office is in Sandy, UT. We are looking for smart and motivated ... virtual training for the following eight weeks. Training is fully paid and benefits start on day ...

Liveops

Remote Customer Service Agent

Muncie, IN · Remote

$14.25 - $19.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Kokomo, IN · Remote

$14 - $18.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Carmel, IN · Remote

$15.50 - $20.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Hammond, IN · Remote

$15 - $20/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Gary, IN · Remote

$15.50 - $20.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Valparaiso, IN · Remote

$15.50 - $20.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

South Bend, IN · Remote

$15.25 - $20.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Indianapolis, IN · Remote

$14.75 - $19.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Greenwood, IN · Remote

$14.75 - $19.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Bloomington, IN · Remote

$14.25 - $19.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Columbus, IN · Remote

$14.50 - $19.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

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All JobsCustomer Support Mychart JobsVirtual Customer Support Mychart JobsVirtual Customer Support Mychart Jobs in Indiana

Virtual Customer Support Mychart information

What is the difference between Virtual Customer Support Mychart vs Virtual Medical Receptionist?

AspectVirtual Customer Support MychartVirtual Medical Receptionist
CredentialsBasic customer service skills, possibly healthcare-related certificationsMedical office experience, sometimes medical assistant certification
Work EnvironmentRemote, healthcare portal supportRemote or on-site, front desk or scheduling support
Employer & IndustryHospitals, clinics, healthcare providersMedical offices, clinics, healthcare facilities
Common TasksAssisting patients with Mychart portal, appointment scheduling, billing inquiriesAnswering calls, scheduling appointments, patient check-in

Virtual Customer Support Mychart specialists primarily assist patients with online portal issues and healthcare information, while Virtual Medical Receptionists handle scheduling and front desk tasks. Both roles require healthcare knowledge but focus on different aspects of patient support.

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The most popular types of Customer Support Mychart jobs in Indiana are:

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For Virtual Customer Support Mychart jobs in Indiana, the most frequently searched job titles are:

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Virtual Customer Support Mychart jobs near you

Application Analyst II - MyChart

Evansville, IN • On-site

Deaconess
Hospitals • 1 - 5K employees
Learn more about Deaconessexternal

$28.71 - $40.19/hr

Full-time

Medical, Retirement

Re-posted 6 hours ago

Key responsibilities

  • Support, maintain, and optimize Epic MyChart and related patient-facing applications

  • Configure workflows that support patient engagement, scheduling, messaging, and digital access initiatives

  • Troubleshoot and resolve application issues, including complex escalations

Deaconess Health System rating

6.7

Company rating: 6.7 out of 10

Based on 163 frontline employees who took The Breakroom Quiz

Job description

Overview
We are seeking an experienced Application Analyst II - MyChart to join our Digital Technology Services (DTS) team. In this role, you will support, configure, and optimize Epic MyChart and related patient engagement applications that enhance the patient experience and improve access to care.
You will collaborate closely with clinical, operational, and technical teams to deliver solutions that support patient communication, digital access, scheduling, and ambulatory workflows. This position is ideal for someone who combines strong technical expertise with a passion for improving healthcare through technology.
Key Responsibilities
  • Support, maintain, and optimize Epic MyChart and related patient-facing applications
  • Configure workflows that support patient engagement, scheduling, messaging, and digital access initiatives
  • Partner with clinical and operational stakeholders to gather requirements and translate business needs into effective system solutions
  • Troubleshoot and resolve application issues, including complex escalations
  • Support system upgrades, testing activities, and enhancement implementations
  • Participate in projects that improve patient experience, operational efficiency, and system performance
  • Ensure data integrity, application reliability, and compliance with organizational standards and best practices
  • Serve as a subject matter expert (SME) for assigned applications
  • Build and maintain MyChart functionality, including patient messaging, scheduling, and portal features
  • Analyze workflows and recommend system improvements that enhance usability and efficiency
  • Collaborate with DTS teams on integrations, interfaces, and data exchange processes
  • Create and maintain documentation, including workflows, build standards, and support materials
  • Follow established change management, testing, and production support procedures
  • Provide end-user support, education, and training as needed
  • Identify opportunities for application optimization and enhanced patient engagement
Qualifications
Required
  • Bachelor's degree in Information Systems, Healthcare, Business, or a related field, or equivalent combination of education and experience
  • Three or more years of experience supporting healthcare applications or enterprise systems
  • Experience troubleshooting, supporting, and maintaining application systems
  • Strong analytical, problem-solving, and critical-thinking skills
  • Ability to communicate effectively with both technical and non-technical stakeholders
  • Ability to manage multiple priorities in a fast-paced environment
  • Strong organizational skills and attention to detail
  • Commitment to teamwork, customer service, and continuous improvement
Preferred
  • Experience supporting Epic MyChart or Epic Ambulatory applications
  • Epic MyChart certification or related Epic certification, or the ability to obtain certification
  • Experience with healthcare workflows, particularly patient access, ambulatory, or patient engagement processes
  • Knowledge of system integrations, interfaces, testing methodologies, and application lifecycle support
  • Experience with SQL, reporting tools, or data analysis
  • Previous experience working within a healthcare information technology environment
What We Offer
  • A meaningful role that directly supports patient engagement and access to care
  • The opportunity to work with innovative healthcare technologies and Epic applications
  • A collaborative environment that values teamwork and continuous improvement
  • Professional development, Epic training, and career growth opportunities
  • Competitive compensation with opportunities for annual increases and bonuses
  • Tuition reimbursement
  • Onsite childcare centers (Infant through Pre-K)
  • Free access to fitness centers and health coaching resources
  • Comprehensive healthcare and retirement benefits
  • A workplace culture focused on innovation, service excellence, and making healthcare better for our patients and communities

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

What Deaconess Health System employees say

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