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Virtual Customer Support Mychart Jobs in Indiana

OnBoard

Customer Support Specialist I

Indianapolis, IN

$17.25 - $23.25/hr

Resolve customer issues, answer customer questions, and provide product support for OnBoard, Govenda, and related platforms through ticketing systems, email, chat, phone, and virtual meetings.

OnBoard

Customer Support Specialist I

Indianapolis, IN · On-site

$50K/yr

Resolve customer issues, answer customer questions, and provide product support for OnBoard, Govenda, and related platforms through ticketing systems, email, chat, phone, and virtual meetings.

Liveops

Remote Customer Service Agent

Elkhart, IN · Remote

$14.75 - $19.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Crown Point, IN · Remote

$14.75 - $19.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Lafayette, IN · Remote

$15 - $20/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Gary, IN · Remote

$15.50 - $20.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Hammond, IN · Remote

$15 - $20/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Greenwood, IN · Remote

$14.75 - $19.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Noblesville, IN · Remote

$14.50 - $19.50/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Terre Haute, IN · Remote

$14.75 - $19.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

West Lafayette, IN · Remote

$15 - $20/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Valparaiso, IN · Remote

$15.50 - $20.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Bloomington, IN · Remote

$14.25 - $19.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Columbus, IN · Remote

$14.50 - $19.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Anderson, IN · Remote

$13.50 - $18/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Evansville, IN · Remote

$14.75 - $19.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Fort Wayne, IN · Remote

$15.25 - $20.50/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Muncie, IN · Remote

$14.25 - $19.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

South Bend, IN · Remote

$15.25 - $20.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Kokomo, IN · Remote

$14 - $18.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

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All JobsCustomer Support Mychart JobsVirtual Customer Support Mychart JobsVirtual Customer Support Mychart Jobs in Indiana

Virtual Customer Support Mychart information

What is the difference between Virtual Customer Support Mychart vs Virtual Medical Receptionist?

AspectVirtual Customer Support MychartVirtual Medical Receptionist
CredentialsBasic customer service skills, possibly healthcare-related certificationsMedical office experience, sometimes medical assistant certification
Work EnvironmentRemote, healthcare portal supportRemote or on-site, front desk or scheduling support
Employer & IndustryHospitals, clinics, healthcare providersMedical offices, clinics, healthcare facilities
Common TasksAssisting patients with Mychart portal, appointment scheduling, billing inquiriesAnswering calls, scheduling appointments, patient check-in

Virtual Customer Support Mychart specialists primarily assist patients with online portal issues and healthcare information, while Virtual Medical Receptionists handle scheduling and front desk tasks. Both roles require healthcare knowledge but focus on different aspects of patient support.

What are the most commonly searched types of Customer Support Mychart jobs in Indiana? The most popular types of Customer Support Mychart jobs in Indiana are:
What are popular job titles related to Virtual Customer Support Mychart jobs in Indiana? For Virtual Customer Support Mychart jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Virtual Customer Support Mychart jobs in Indiana look for? The top searched job categories for Virtual Customer Support Mychart jobs in Indiana are:
What cities in Indiana are hiring for Virtual Customer Support Mychart jobs? Cities in Indiana with the most Virtual Customer Support Mychart job openings:
Virtual Customer Support Mychart jobs near you

Customer Support Specialist I

OnBoard

Indianapolis, IN

$17.25 - $23.25/hr

Full-time

Re-posted 14 days ago

Job description

Customer Support Specialist I 

Function: Customer Experience 
Reports to: Director, Customer Support 
Reviewed: 05.2026

Location: Hybrid - Downtown - Indianapolis 

Position Summary: 

The Customer Support Specialist I provides tier one support for OnBoard, Govenda, ES and related products for both customers and internal employees. This role is responsible for troubleshooting software and technical issues, resolving customer problems using our platforms, delivering an excellent customer experience, and becoming a subject matter expert on supported products. The position supports customers through email, chat, phone, web, and meeting tools while meeting service level expectations. 

Current support coverage is primarily aligned to U.S. business hours, based on operational needs. Team members must be available to work assigned schedules and participate in rotating on-call coverage for after-hours and weekend support.

Key Responsibilities: 

  • Resolve customer issues, answer customer questions, and provide product support for OnBoard, Govenda, and related platforms through ticketing systems, email, chat, phone, and virtual meetings.  
  • Troubleshoot software, configuration, access, and technical issues for customers.  
  • Prioritize support cases and provide timely customer updates on status, progress, and resolution.  
  • Meet first response and service level expectations.  
  • Escalate complex issues with clear documentation including problem statement, steps to reproduce, and environment details. 
  • Assist customers with product navigation, features, workflows, and best practices.  
  • Create and maintain internal and customer-facing knowledge articles.  
  • Identify recurring issues, customer pain points, and training opportunities.  
  • Partner with Customer Success Managers and internal teams to support customer outcomes.  
  • Use AI tools responsibly to improve productivity, research, ticket quality, and customer experience.  
  • Participate in quarterly trend reviews and continuous improvement initiatives.  
  • Protect customer data and follow company security policies.  

Skills and Experience Needed: 

  • Minimum 3+ years of experience in customer support, technical support, SaaS support, or related customer-facing roles.  
  • Minimum 2+ years of experience using ticketing platforms such as Zendesk, ServiceNow, BMC Helix, Freshdesk, or similar case management tools.  
  • Strong customer service mindset with passion for helping customers succeed.  
  • Experience collaborating with Product, Engineering, QA, and Customer Success teams.  
  • Basic knowledge of APIs, SSO, browser troubleshooting, HAR files, and browser logs preferred.  
  • Familiarity with monitoring tools such as Datadog, Grafana, or Prometheus preferred.  
  • Strong technical documentation and writing skills.  
  • Ability to de-escalate customer concerns and remain calm under pressure.  
  • AI fluency with experience using generative AI tools such as ChatGPT, Claude, Gemini, or similar platforms to improve productivity, research, and communication quality preferred.  

Competencies: 

Accountability 

Adaptability 

AI Curiosity / Innovation 

Applied Learning 

Business Acumen 

Collaboration 

Customer Focus 

Dealing w/Ambiguity 

Decision Making 

Driving for Results 

Initiating Action 

Planning & Organizing 

Technical/Professional Knowledge/Skills 

Apply