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Virtual Customer Service Representative Jobs in Reston, VA

Akina Pharmacy

Customer Service Representative

Hamilton, VA · On-site

$16.50 - $22.25/hr

Customer Service Representative (CSR) Company Overview At Akina Pharmacy, the shared purpose that drives us is to enrich the lives of the people in our care through compounded medications. As a ...

Semiserve

Customer Service Representative

Ashburn, VA

$20 - $23/hr

Customer Service Representative Location: Ashburn, VA Pay: $20.00-$23.00/hour Schedule: Full-Time Duration: 8-Month Contract-to-Hire Position Summary PTS Advance is hiring a Customer Service ...

Kelly Services

Customer Service Rep

Sterling, VA

$22.50/hr

Customer Service Representative (CSR) - Second Shift (B) Location: Sterling, VA (Onsite) Schedule: Monday-Friday, 2:00 pm-10:30 pm Pay: $22.50/hr About the Role: We are seeking a dedicated Customer ...

Matheson Inc.

Customer Service Representative

Manassas Park, VA · On-site

$15.75 - $21.50/hr

Customer Service Representative The Customer Service Representative (CSR) responds to existing and prospective customers and sales concerning accepting, shipping and delivery of Matheson Tri-Gas (MTG ...

New

Circle K

Customer Service Representative

Washington, DC · On-site

$18 - $24.50/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

PrideStaff

Customer Service Representative

Lorton, VA · On-site

$18/hr

Our Customer Service Representative will support our Service Managers, Dispatchers, and Trades people. Compensation : $18.00 Location : Lorton, VA Schedule : M-F, 8:30am-5:00pm Full-Time Job ...

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Virtual Customer Service Representative information

See Reston, VA salary details

$10

$19

$28

How much do virtual customer service representative jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for virtual customer service representative in Reston, VA is $19.56, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $21.78 per hour, depending on experience, location, and employer.

How do virtual customer service representatives typically manage communication and collaboration with remote team members?

Virtual Customer Service Representatives often use a variety of digital tools, such as instant messaging platforms, video conferencing, and shared documentation systems, to stay connected with their team. Regular check-ins and virtual meetings are essential for discussing customer concerns, sharing updates, and collaborating on solutions. This structure helps maintain a supportive work environment and ensures consistent service quality, even when working from different locations.

What are the key skills and qualifications needed to thrive as a virtual customer service representative?

To thrive as a Virtual Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and help desk systems is often required. Patience, active listening, and adaptability are standout soft skills for building rapport and resolving customer issues remotely. These skills are essential for delivering high-quality service, maintaining customer satisfaction, and efficiently handling inquiries in a virtual environment.

What is a virtual customer service representative?

A Virtual Customer Service Representative is a professional who assists customers remotely, typically by phone, email, chat, or video call. They handle inquiries, resolve complaints, process orders, and provide information about products or services from a location outside of a traditional office, often working from home. This role requires strong communication skills, patience, and the ability to use various digital tools. Virtual representatives are essential for companies that want to offer support across different time zones and reduce overhead costs. The job often involves flexible hours and may require familiarity with customer service software.

What is the difference between Virtual Customer Service Representative vs Customer Support Specialist?

AspectVirtual Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote, home-basedRemote or on-site, depending on company
Industry UsageCommon in e-commerce, telecom, retailUsed across various industries including tech, healthcare
Job FocusHandling customer inquiries, troubleshooting, order processingResolving customer issues, providing product info, follow-up

The Virtual Customer Service Representative and Customer Support Specialist roles share similar credentials and work environments, often involving remote work and customer interaction. However, the Virtual Customer Service Representative typically focuses more on handling inquiries and order processing remotely, while the Customer Support Specialist may have a broader scope including technical support and detailed problem resolution across various industries.

What does a virtual customer service representative do?

A virtual customer service representative handles customer inquiries, provides support, and resolves issues remotely via phone, email, or chat. They use communication skills and customer management tools to assist clients and ensure satisfaction, often working from home or a remote location.

How to become a virtual customer service representative?

To become a virtual customer service representative, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with computer and internet use. Many employers require experience in customer service and proficiency with tools like live chat or CRM software; some roles may also require specific certifications or training programs. Having a quiet workspace and reliable internet connection is essential for remote work in this role.
What are the most commonly searched types of Customer Service Representative jobs in Reston, VA? The most popular types of Customer Service Representative jobs in Reston, VA are:
What are popular job titles related to Virtual Customer Service Representative jobs in Reston, VA? For Virtual Customer Service Representative jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Virtual Customer Service Representative jobs in Reston, VA look for? The top searched job categories for Virtual Customer Service Representative jobs in Reston, VA are:
What cities near Reston, VA are hiring for Virtual Customer Service Representative jobs? Cities near Reston, VA with the most Virtual Customer Service Representative job openings:
Virtual Customer Service Representative jobs near you
Infographic showing various Virtual Customer Service Representative job openings in Reston, VA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $40,675 per year, or $19.6 per hour.

Customer Service Rep

AHU Technologies, Inc.

Washington, DC • On-site

$20 - $23/hr

Full-time

Re-posted 13 days ago

Job description

TITLE: Customer Service Rep
LOCATION: Washington, DC/Hybrid
Employment type: Contract w2/1099/C2C
MINIMUM EDUCATION: Bachelor's degree in IT, related field, or equivalent experience.
REQUIRED EXPERIENCE: 3 years
INTERVIEWS: Webcam Only
Job Description:
The client is looking for a person with 3 years of working experience as a Customer Service Rep.
Employment type: Contract w2/1099/C2C
Complete Description:
The Customer Service Representative will be responsible for providing exceptional service to customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, a problem-solving attitude, and the ability to handle various customer interactions effectively.
• Respond to customer inquiries via phone, email, chat, or in-person in a timely and professional manner.
• Assist customers with product information, order status, or any account-related issues.
• Resolve customer complaints and issues efficiently and empathetically, following agency procedures.
• Maintain up-to-date knowledge of products, services, and agency policies to provide accurate information.
• Process transactions, returns, and exchanges according to agency guidelines.
• Collaborate with other departments to address and resolve complex issues.
• Provide feedback to management on recurring customer concerns and suggest improvements.
• Stay informed about industry trends and best practices to enhance customer service quality.
• Perform other duties as assigned to support the customer service team.
Skills:
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Required
• Strong organizational and multitasking abilities. Required
• Excellent written and verbal communication skills. Required
• Ability to handle sensitive information with confidentiality. Required
• High School Diploma. Required
Flexible work from home options available.
Compensation: $20.00 - $23.00 per hour
About Us
AHU Technologies INCis an IT consulting and permanent staffing firm that meets and exceeds the evolving IT service needs of leading corporations within the United States. We have been providing IT solutions to customers from different industry sectors, helping them control costs and release internal resources to focus on strategic issues.
AHU Technologies INC was co-founded by visionary young techno-commercial entrepreneurs who remain as our principal consultants. Maintaining working relationships with a cadre of other highly skilled independent consultants, we have a growing number of resources available for development projects. We are currently working on Various projects such as media entertainment, ERP Solutions, data warehousing, Web Applications, Telecommunications and medical to our clients all over the world.

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