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Virtual Customer Service Representative Jobs in Reston, VA

1-800-PLUMBER

Customer Service Representative

Centreville, VA · On-site

$15.75 - $21.50/hr

Training & development Customer Service Representative (CSR) / Dispatcher - Plumbing & HVAC Company: 1-800-Plumber +Air of Centreville Location: Centreville, VA Employment Type: Full-Time About Us 1 ...

ITCON Services

Customer Service Representative

Vienna, VA · On-site

$16 - $21.75/hr

Customer Service Representative ITCON Services is seeking to hire seasoned Customer Service Representatives for upcoming work. We're seeking outside-the-box thinkers who are technically skilled and ...

New

U-Haul

Customer Service Representative

Alexandria, VA · On-site

$12.77 - $13.50/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a ...

U-Haul

Customer Service Representative

Sterling, VA · On-site

$12.77 - $13.50/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a ...

dbi

Alterations Customer Service Representative

Rockville, MD · On-site

$16.25 - $22.25/hr

The Alterations Customer Service Representative (CSR) is a critical role for the successful ... Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in ...

UASA

Customer Service Representative

Bristow, VA · On-site

$12 - $15/hr

Customer Service Representative As a customer service representative, you are a key member of the team and represent our members on client support calls. You are responsible for handling service ...

dbi

Alterations Customer Service Representative

Rockville, MD · On-site

$16.25 - $22.25/hr

The Alterations Customer Service Representative (CSR) is a critical role for the successful ... Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in ...

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All JobsCustomer Service Representative JobsVirtual Customer Service Representative JobsVirtual Customer Service Representative Jobs in Reston, VA

Virtual Customer Service Representative information

See Reston, VA salary details

$10

$19

$28

How much do virtual customer service representative jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for virtual customer service representative in Reston, VA is $19.56, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $21.78 per hour, depending on experience, location, and employer.

How do virtual customer service representatives typically manage communication and collaboration with remote team members?

Virtual Customer Service Representatives often use a variety of digital tools, such as instant messaging platforms, video conferencing, and shared documentation systems, to stay connected with their team. Regular check-ins and virtual meetings are essential for discussing customer concerns, sharing updates, and collaborating on solutions. This structure helps maintain a supportive work environment and ensures consistent service quality, even when working from different locations.

What are the key skills and qualifications needed to thrive as a virtual customer service representative?

To thrive as a Virtual Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and help desk systems is often required. Patience, active listening, and adaptability are standout soft skills for building rapport and resolving customer issues remotely. These skills are essential for delivering high-quality service, maintaining customer satisfaction, and efficiently handling inquiries in a virtual environment.

What is a virtual customer service representative?

A Virtual Customer Service Representative is a professional who assists customers remotely, typically by phone, email, chat, or video call. They handle inquiries, resolve complaints, process orders, and provide information about products or services from a location outside of a traditional office, often working from home. This role requires strong communication skills, patience, and the ability to use various digital tools. Virtual representatives are essential for companies that want to offer support across different time zones and reduce overhead costs. The job often involves flexible hours and may require familiarity with customer service software.

What is the difference between Virtual Customer Service Representative vs Customer Support Specialist?

AspectVirtual Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote, home-basedRemote or on-site, depending on company
Industry UsageCommon in e-commerce, telecom, retailUsed across various industries including tech, healthcare
Job FocusHandling customer inquiries, troubleshooting, order processingResolving customer issues, providing product info, follow-up

The Virtual Customer Service Representative and Customer Support Specialist roles share similar credentials and work environments, often involving remote work and customer interaction. However, the Virtual Customer Service Representative typically focuses more on handling inquiries and order processing remotely, while the Customer Support Specialist may have a broader scope including technical support and detailed problem resolution across various industries.

What does a virtual customer service representative do?

A virtual customer service representative handles customer inquiries, provides support, and resolves issues remotely via phone, email, or chat. They use communication skills and customer management tools to assist clients and ensure satisfaction, often working from home or a remote location.

How to become a virtual customer service representative?

To become a virtual customer service representative, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with computer and internet use. Many employers require experience in customer service and proficiency with tools like live chat or CRM software; some roles may also require specific certifications or training programs. Having a quiet workspace and reliable internet connection is essential for remote work in this role.
What are the most commonly searched types of Customer Service Representative jobs in Reston, VA? The most popular types of Customer Service Representative jobs in Reston, VA are:
What are popular job titles related to Virtual Customer Service Representative jobs in Reston, VA? For Virtual Customer Service Representative jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Virtual Customer Service Representative jobs in Reston, VA look for? The top searched job categories for Virtual Customer Service Representative jobs in Reston, VA are:
What cities near Reston, VA are hiring for Virtual Customer Service Representative jobs? Cities near Reston, VA with the most Virtual Customer Service Representative job openings:
Virtual Customer Service Representative jobs near you
Infographic showing various Virtual Customer Service Representative job openings in Reston, VA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $40,675 per year, or $19.6 per hour.

Customer Service Representative

1-800-PLUMBER

Centreville, VA • On-site

$15.75 - $21.50/hr

Other

PTO

Posted 7 days ago

Job description

Benefits:
  • Bonus based on performance
  • Competitive salary
  • Free uniforms
  • Opportunity for advancement
  • Paid time off
  • Training & development
Customer Service Representative (CSR) / Dispatcher - Plumbing & HVAC
Company: 1-800-Plumber +Air of Centreville
Location: Centreville, VA
Employment Type: Full-Time
About Us
1-800-Plumber +Air of Centreville is a locally owned and operated franchise backed by a nationally recognized brand. We provide professional plumbing and HVAC services to residential and light commercial customers throughout Northern Virginia. Our mission is to deliver exceptional customer service, quality workmanship, and reliable solutions while building long-term relationships with our customers.
We are seeking a highly motivated, organized, and customer-focused Customer Service Representative (CSR) / Dispatcher to join our growing team. As the first point of contact for our customers, you will play a critical role in creating an outstanding customer experience while ensuring our technicians are efficiently scheduled and dispatched.
Position Summary
The Customer Service Representative (CSR) / Dispatcher is responsible for answering incoming calls, scheduling plumbing and HVAC service appointments, dispatching technicians, processing invoices and payments, maintaining customer records, and supporting daily office operations. The ideal candidate is friendly, professional, detail-oriented, and able to multitask in a fast-paced environment.
Key Responsibilities
Customer Service
  • Answer all incoming calls promptly and professionally using the company's approved greeting (by the third ring whenever possible).
  • Serve as the first point of contact and create a positive first impression for every customer.
  • Schedule plumbing and HVAC service appointments.
  • Respond to customer inquiries by phone, email, and text message.
  • Gather complete and accurate customer information.
  • Resolve customer concerns professionally or escalate issues to management when appropriate.
  • Follow up with customers after service to ensure satisfaction.
  • Promote maintenance membership and service agreements when appropriate.
  • Assist customers with billing questions, invoices, and payments.
Dispatching
  • Schedule and dispatch technicians based on location, availability, skill level, and service priority.
  • Monitor technician schedules throughout the day and adjust assignments as needed.
  • Coordinate emergency service requests and same-day appointments.
  • Communicate schedule changes promptly with customers and technicians.
  • Track technician status, job progress, and completion times.
  • Maximize technician productivity while minimizing travel time.
Administrative Duties
  • Create, update, and maintain customer accounts and work orders in ServiceTitan or similar field service management software.
  • Process invoices and customer payments accurately.
  • Perform basic accounting and bookkeeping tasks.
  • Maintain customer files and office records.
  • Prepare reports and assist with general office administration.
  • Handle incoming and outgoing mail.
  • Greet visitors and maintain a professional office environment.
  • Assist with inventory orders and vendor coordination.
  • Forward after-hours calls to the answering service at the end of each business day.
  • Perform other administrative duties as assigned by the owner or manager.
Sales & Customer Retention
  • Follow up on unsold estimates and missed appointments.
  • Support customer retention and marketing initiatives.
  • Help maximize customer satisfaction and repeat business.
  • Identify opportunities to schedule additional services or maintenance visits.
  • Maintain positive relationships with existing customers.
Required Qualifications
  • High school diploma or GED.
  • Minimum of 2 years of customer service, dispatching, or office administration experience (plumbing, HVAC, electrical, restoration, or other home service industry experience preferred).
  • Excellent verbal and written communication skills.
  • Strong organizational and multitasking abilities.
  • Professional telephone etiquette.
  • Ability to remain calm and courteous under pressure.
  • Strong computer skills, including Microsoft Office (Word, Excel, Outlook).
  • Ability to learn ServiceTitan or similar dispatch software.
  • Ability to type accurately and efficiently.
  • Ability to work independently and as part of a team.
Preferred Qualifications
  • Experience using ServiceTitan or another field service management platform.
  • Experience in the plumbing, HVAC, electrical, restoration, or home service industry.
  • Knowledge of technician scheduling and dispatch operations.
  • Basic accounting or bookkeeping experience.
  • Bilingual (English/Spanish) is a plus.
Desired Skills
  • Exceptional customer service and interpersonal skills.
  • Positive, friendly, and professional attitude.
  • Excellent attention to detail.
  • Strong time management and organizational skills.
  • Ability to prioritize multiple tasks in a fast-paced environment.
  • Strong problem-solving skills.
  • Dependable, self-motivated, and team-oriented.
  • Commitment to delivering an outstanding customer experience.
Physical Requirements
  • Ability to sit and work at a computer for extended periods.
  • Ability to communicate clearly by phone and in person.
  • Ability to occasionally lift up to 20 pounds.
Additional Requirements
  • Clean background check.
  • Reliable transportation.
  • Active cell phone.
  • Valid driver's license.
  • Ability to work occasional overtime when business needs require.
Compensation & Benefits
  • Competitive hourly pay based on experience.
  • Performance-based bonus opportunities.
  • Paid holidays.
  • Paid Time Off (PTO).
  • Ongoing training and professional development.
  • Career advancement opportunities.
  • Supportive team environment.
  • National franchise support.

Why Join 1-800-Plumber +Air of Centreville?
At 1-800-Plumber +Air of Centreville, we believe that exceptional customer service is the foundation of our success. As our Customer Service Representative / Dispatcher, you will play a vital role in helping customers, supporting our technicians, and contributing to the growth of a trusted local business backed by a nationally recognized brand.
If you are organized, customer-focused, enjoy helping people, and thrive in a fast-paced office environment, we encourage you to apply and join our growing team.
Apply today and help us deliver exceptional plumbing and HVAC service throughout Northern Virginia!
Compensation: $18.00 - $27.00 per hour
1-800-Plumber +Air is the premier plumbing and HVAC company in your area that focuses providing unmatched service for our customers.
Here at 1-800-Plumber +Air, we have a Win/Win/Win model. First and foremost, it is important for our customers to win. Meaning, they get the quality of service that they deserve with the Honesty and Integrity that they want. Second, it is important that you win as being apart of our team. We will work together to make sure that we put a plan in place that allows you, as being apart of our team, to help you accomplish your goals. Third, is for we as the company to win. We know that when all 3 parties win, it creates for a fantastic experience and work environment.
Come be apart of a team that will help you grow and accomplish the goals and dreams that you have always wanted.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to 1-800-Plumber Corporate.

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