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Virtual Customer Service Manager Jobs in Romeoville, IL

Greif, Inc.

Customer Service Manager

Carol Stream, IL · On-site

$90K - $153K/yr

Job Requisition #: 034388 Customer Service Manager (Open) The Customer Service Manager is responsible for leading the day-to-day operations of the Customer Service function within a Greif ...

Greif

Customer Service Manager

Carol Stream, IL · On-site

$90K - $153K/yr

Job Requisition #: 034388 Customer Service Manager (Open) The Customer Service Manager is responsible for leading the day-to-day operations of the Customer Service function within a Greif ...

FXI

Customer Service Manager

West Chicago, IL · On-site

Customer Service Manager Job Type: On-Site Location: West Chicago, IL. Reports To: Plant Manager Company Overview: FXI is a leading producer of foam innovation in the Bedding, Furniture, Industrial ...

WHIZZ

Store Supervisor - Chicago, IL

Chicago, IL · On-site

Inventory & Asset Management * Oversee inventory intake, transfers, receiving, and shipment ... Support Virtual Customer Service by preparing bikes/accessories/orders and ensuring deliveries are ...

Whizz

Store Supervisor - Chicago, IL

Chicago, IL · On-site

Inventory & Asset Management * Oversee inventory intake, transfers, receiving, and shipment ... Support Virtual Customer Service by preparing bikes/accessories/orders and ensuring deliveries are ...

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All JobsCustomer Service JobsVirtual Customer Service Manager JobsVirtual Customer Service Manager Jobs in Romeoville, IL

Virtual Customer Service Manager information

See Romeoville, IL salary details

$25K

$59.1K

$103K

How much do virtual customer service manager jobs pay per year?

As of Jul 15, 2026, the average yearly pay for virtual customer service manager in Romeoville, IL is $59,136.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,800.00 and $71,400.00 per year, depending on experience, location, and employer.

What does a Virtual Customer Service Manager do?

A Virtual Customer Service Manager oversees a team of customer service representatives who work remotely. Their main responsibilities include ensuring high-quality customer support, monitoring team performance, implementing service strategies, and resolving escalated customer issues. They use various digital tools to communicate with their team and analyze service metrics to improve customer satisfaction. Additionally, they are responsible for recruiting, training, and supporting their remote staff.

What are the key skills and qualifications needed to thrive as a Virtual Customer Service Manager, and why are they important?

To excel as a Virtual Customer Service Manager, you need strong leadership abilities, problem-solving skills, and prior experience in customer service management. Familiarity with CRM software, helpdesk platforms, and remote collaboration tools is typically required, along with certifications like Certified Customer Service Manager (CCSM) being advantageous. Outstanding communication, emotional intelligence, and the ability to motivate remote teams are crucial soft skills. These competencies enable effective remote team management, ensure high service quality, and foster a positive virtual work environment.

How does a Virtual Customer Service Manager effectively lead and support a remote customer service team?

A Virtual Customer Service Manager typically relies on digital communication tools and regular video meetings to lead their team, ensuring clear expectations and ongoing support. They monitor key performance metrics, provide constructive feedback, and foster team cohesion through virtual team-building activities. Managing time zones and maintaining team morale can be challenging, but successful managers utilize collaborative platforms and prioritize open communication to overcome these hurdles. Additionally, they often collaborate closely with other departments like IT and HR to resolve technical issues and facilitate training opportunities.

What is the difference between Virtual Customer Service Manager vs Virtual Customer Support Specialist?

AspectVirtual Customer Service ManagerVirtual Customer Support Specialist
CredentialsCustomer service management experience, leadership skillsCustomer service or support certifications, technical knowledge
Work EnvironmentOversees teams, manages customer service strategiesHandles customer inquiries, provides technical support
Employer & Industry UsageRetail, tech, service industries with team managementTech companies, e-commerce, service providers
Search & Comparison IntentManagement, leadership, team oversightTechnical support, customer assistance

The Virtual Customer Service Manager focuses on overseeing customer service teams and strategies, requiring leadership skills and management experience. In contrast, the Virtual Customer Support Specialist handles direct customer inquiries, often with technical or product support expertise. Both roles are vital in customer service but differ in scope and responsibilities.

What are popular job titles related to Virtual Customer Service Manager jobs in Romeoville, IL? For Virtual Customer Service Manager jobs in Romeoville, IL, the most frequently searched job titles are:
What job categories do people searching Virtual Customer Service Manager jobs in Romeoville, IL look for? The top searched job categories for Virtual Customer Service Manager jobs in Romeoville, IL are:
What cities near Romeoville, IL are hiring for Virtual Customer Service Manager jobs? Cities near Romeoville, IL with the most Virtual Customer Service Manager job openings:
Virtual Customer Service Manager jobs near you
Customer Service Manager

Customer Service Manager

Greif, Inc.

Carol Stream, IL • On-site

$90K - $153K/yr

Full-time

Medical, Dental, PTO

Re-posted 15 days ago

Greif rating

6.3

Company rating: 6.3 out of 10

Based on 60 frontline employees who took The Breakroom Quiz

95th of 114 rated packaging manufacturers

Job description

Greif is a global leader in performance packaging located in 40 countries. The company delivers trusted, innovative, and tailored solutions that support some of the world's most in demand and fastest-growing industries.
With a commitment to legendary customer service, operational excellence, and global sustainability, Greif packages life's essentials - and creates lasting value for its colleagues, customers, and other stakeholders.
Learn more about the company's Customized Polymer, Sustainable Fiber, Durable Metal, and Integrated Solutions at www.greif.com and follow Greif on Instagram and LinkedIn.
OUR VISION:
Being the customer service company in the world.
OUR PURPOSE:
Creating packaging solutions for life's essentials.
Job Requisition #:
034388 Customer Service Manager (Open)
Job Description:
The Customer Service Manager is responsible for leading the day-to-day operations of the Customer Service function within a Greif manufacturing and customer support environment. This role oversees customer service teams, drives operational performance, and ensures a high-quality customer experience aligned with Greif's commitment to service excellence, responsiveness, and long-term customer partnership.
As a global leader in industrial packaging products and services, Greif places strong emphasis on customer relationships, operational reliability, and collaboration across functions. The Customer Service Manager plays a critical role in supporting those priorities by developing high-performing teams, improving service processes, and ensuring timely and accurate communication with customers and internal partners.
Key Responsibilities
  • Supervise Customer Service Representatives and manage the daily operations of the customer service function.
  • Communicate pricing, product information, shipping dates, and other order-related details to ensure high levels of customer satisfaction and service reliability.
  • Address escalated and more complex customer issues, ensuring timely resolution and strong customer relationships.
  • Collect operational information and prepare reports, metrics, and service updates as required.
  • Communicate departmental goals and expectations while applying company policies and procedures.
  • Recruit, train, coach, and develop Customer Service team members while supporting employee engagement and performance management activities.
  • Recommend salary increases, administer discipline, and promote positive employee relations in alignment with company standards.
  • Partner closely with Operations, Scheduling, Shipping/Receiving, Supply Chain, Sales, and other departments to support customer needs and operational priorities.
  • May prepare quotation packets, pricing documents, and customer support materials.
  • Identify opportunities to improve customer service operations, workflows, communication, and responsiveness while recommending operational improvements.
  • Support Greif's culture of continuous improvement, teamwork, customer focus, and operational excellence.
  • Perform other duties and responsibilities as assigned.

Education and Experience
  • Typically possesses a bachelor's degree and 5-6 years of relevant experience.

Knowledge and Skills
  • Strong supervisory, problem-solving, organizational, and planning skills.
  • Advanced knowledge of products, customer support processes, and order management.
  • Excellent interpersonal, verbal, written, and presentation communication skills.
  • Ability to lead teams, motivate colleagues, and foster a collaborative work environment.
  • Fundamental understanding of computer operations and business software systems.
  • Strong customer service orientation and ability to build positive customer relationships.
  • Ability to work cross-functionally in a fast-paced manufacturing and operational environment.
  • Solid product line knowledge and understanding of customer requirements.

At Greif, we believe that our colleagues are the center of our success. Our Total Rewards have a comprehensive focus on well-being and offer a competitive package that enables you to thrive, be engaged, and reach your full potential.
Compensation Range:
The pay range for this position is $90,000.00 - $153,200.00. Typically, a competitive wage for new hires will fall between $100,000.00 to $110,000.00. Offers for this position may vary based on market data and other factors such as job-related knowledge, skills, experience, and geographic location. The position may also be eligible for a short-term incentive.
Benefits Statement:
Greif offers a comprehensive benefits package, including medical, dental, paid time off, and other competitive benefits which are available for eligible colleagues effective day one.
Protect Yourself From Scams: We value the integrity of our recruitment process and prioritize the well-being of our candidates. While you may find Greif job postings on various platforms, all legitimate opportunities can be verified on our official Careers page at www.greif.com. All communication from Greif regarding job opportunities will also come from an @greif.com email address. If you have concerns about the legitimacy of a job posting, receive an unsolicited job offer or suspect fraudulent activity, please contact us for verification via this link Contact Us - Greif.
EEO Statement:
https://www.greif.com/wp-content/uploads/2023/04/HR-101-Equal-Employment-Opportunity-Policy-English.pdf
We offer a competitive salary, excellent benefits and opportunity for growth. Greif is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sex, race, religion, age, national origin, color, disability, veteran status or any other any other legally protected characteristic.
For more information read Greif's Equal Opportunity Policy.

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