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Virtual Customer Service Manager Jobs in Romeoville, IL

Romeoville Toyota

Service Manager

Romeoville, IL · On-site

Service Manager - High-Volume Toyota Dealership (Chicago Metro) We are hiring an experienced ... Ensure a high level of customer satisfaction and retention * Maintain compliance with manufacturer ...

Romeoville Toyota

Service Manager

Romeoville, IL · On-site

Service Manager - High-Volume Toyota Dealership (Chicago Metro) We are hiring an experienced ... Ensure a high level of customer satisfaction and retention * Maintain compliance with manufacturer ...

PremiStar

Service Manager

Frankfort, IL · On-site

The ideal candidate will bring over 10 years of HVAC experience, a strong background in service, and a passion for safety, customer satisfaction, and team development. The Service Manager leads staff ...

Romeoville Toyota

Service Manager

Romeoville, IL

Service Manager - High-Volume Toyota Dealership (Chicago Metro) We are hiring an experienced ... Ensure a high level of customer satisfaction and retention * Maintain compliance with manufacturer ...

Erik's Bike Shop Inc

Service Manager

Oak Brook, IL · On-site

$15 - $25/hr

Service Manager Position Profile Reports To: Store Manager FLSA Status: Full-Time, Non-Exempt ... Ensuring each customer experiences the highest level of service. Additional Responsibilities To ...

Midas BRATCHER

Automotive Service Manager

Orland Park, IL · On-site

$50K - $70K/yr

Paid time off At Midas we are dedicated to providing quality services to customer vehicles in the ... We are looking for automotive service managers to manage and direct all service department ...

Integrity Trade Services

Customer Service

Frankfort, IL

$15.75 - $21.50/hr

Manage all Data Synchronization programs of all related customer portals. * Assist with Accounts ... Administrative and Data Entry skills Why choose Integrity Trade Services? At ITS, we offer our ...

M&K Truck Centers

Service Manager

Alsip, IL · On-site

Customer Focus : Monitor service trends to implement improvements and collaborate with your team to ... Financial Management : Understand business metrics and lead daily operations to achieve ...

Midwest Mechanical

Service Manager

Westmont, IL · On-site

Provide the leadership and direction necessary to: • Deliver consistent, exceptional customer ... Vehicles • Manage the assigned service fleet. • Control costs and continually look for methods ...

Midwest Mechanical

Service Manager

Westmont, IL · On-site

Provide the leadership and direction necessary to: • Deliver consistent, exceptional customer ... Vehicles • Manage the assigned service fleet. • Control costs and continually look for methods ...

Cintas

Service Manager

Bedford Park, IL · On-site

$74K - $99K/yr

Requisition Number: 225874 Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall ...

Midas

Automotive Service Manager

Orland Park, IL · On-site

$50K - $70K/yr

Paid time off At Midas we are dedicated to providing quality services to customer vehicles in the ... We are looking for automotive service managers to manage and direct all service department ...

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Showing results 1-20

All JobsCustomer Service JobsVirtual Customer Service Manager JobsVirtual Customer Service Manager Jobs in Romeoville, IL

Virtual Customer Service Manager information

See Romeoville, IL salary details

$25K

$59.1K

$103K

How much do virtual customer service manager jobs pay per year?

As of Jul 15, 2026, the average yearly pay for virtual customer service manager in Romeoville, IL is $59,136.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,800.00 and $71,400.00 per year, depending on experience, location, and employer.

What does a Virtual Customer Service Manager do?

A Virtual Customer Service Manager oversees a team of customer service representatives who work remotely. Their main responsibilities include ensuring high-quality customer support, monitoring team performance, implementing service strategies, and resolving escalated customer issues. They use various digital tools to communicate with their team and analyze service metrics to improve customer satisfaction. Additionally, they are responsible for recruiting, training, and supporting their remote staff.

What are the key skills and qualifications needed to thrive as a Virtual Customer Service Manager, and why are they important?

To excel as a Virtual Customer Service Manager, you need strong leadership abilities, problem-solving skills, and prior experience in customer service management. Familiarity with CRM software, helpdesk platforms, and remote collaboration tools is typically required, along with certifications like Certified Customer Service Manager (CCSM) being advantageous. Outstanding communication, emotional intelligence, and the ability to motivate remote teams are crucial soft skills. These competencies enable effective remote team management, ensure high service quality, and foster a positive virtual work environment.

How does a Virtual Customer Service Manager effectively lead and support a remote customer service team?

A Virtual Customer Service Manager typically relies on digital communication tools and regular video meetings to lead their team, ensuring clear expectations and ongoing support. They monitor key performance metrics, provide constructive feedback, and foster team cohesion through virtual team-building activities. Managing time zones and maintaining team morale can be challenging, but successful managers utilize collaborative platforms and prioritize open communication to overcome these hurdles. Additionally, they often collaborate closely with other departments like IT and HR to resolve technical issues and facilitate training opportunities.

What is the difference between Virtual Customer Service Manager vs Virtual Customer Support Specialist?

AspectVirtual Customer Service ManagerVirtual Customer Support Specialist
CredentialsCustomer service management experience, leadership skillsCustomer service or support certifications, technical knowledge
Work EnvironmentOversees teams, manages customer service strategiesHandles customer inquiries, provides technical support
Employer & Industry UsageRetail, tech, service industries with team managementTech companies, e-commerce, service providers
Search & Comparison IntentManagement, leadership, team oversightTechnical support, customer assistance

The Virtual Customer Service Manager focuses on overseeing customer service teams and strategies, requiring leadership skills and management experience. In contrast, the Virtual Customer Support Specialist handles direct customer inquiries, often with technical or product support expertise. Both roles are vital in customer service but differ in scope and responsibilities.

What are popular job titles related to Virtual Customer Service Manager jobs in Romeoville, IL? For Virtual Customer Service Manager jobs in Romeoville, IL, the most frequently searched job titles are:
What job categories do people searching Virtual Customer Service Manager jobs in Romeoville, IL look for? The top searched job categories for Virtual Customer Service Manager jobs in Romeoville, IL are:
What cities near Romeoville, IL are hiring for Virtual Customer Service Manager jobs? Cities near Romeoville, IL with the most Virtual Customer Service Manager job openings:
Virtual Customer Service Manager jobs near you
Customer Service Manager - State Farm Agent Team Member

Customer Service Manager - State Farm Agent Team Member

State Farm

West Chicago, IL • On-site

$35K - $38K/yr

Full-time

Retirement, PTO

Posted 7 days ago

State Farm rating

7.4

Company rating: 7.4 out of 10

Based on 1,524 frontline employees who took The Breakroom Quiz

210th of 281 rated insurance

Job description

Benefits:
  • 401(k)
  • Opportunity for advancement
  • Paid time off

ROLE DESCRIPTION:
As a License Customer Service, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
  • Oversee the customer service team and daily operations.
  • Develop and implement customer service policies and procedures.
  • Handle escalated customer complaints and issues.
  • Train and mentor customer service representatives.

QUALIFICATIONS:
  • 5+ years of experience in customer service, with 2+ years in a managerial role.
  • Leadership and organizational skills.
  • Communication and problem-solving abilities.

Compensation: $35,000.00 - $38,000.00 per year
We're Hiring!
We are an established, growth-oriented agency with a team of highly motivated individuals. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. If you want to work in an environment that is fun, challenging, and rewarding, then Saul Lopez - State Farm Agent may be the right fit for you! If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team. Come work with an energetic, fun team at Saul Lopez - State Farm Agent!
About Our Agency
  • Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
  • Our office is located in Chicago Belmont/Oakpark .
  • Additional languages spoken: Spanish and Polish

Apply now and let us put you on the path to success
State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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