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Virtual Customer Service Manager Jobs in Romeoville, IL

Whizz

Store Supervisor - Chicago, IL

Chicago, IL · On-site

Inventory & Asset Management * Oversee inventory intake, transfers, receiving, and shipment ... Support Virtual Customer Service by preparing bikes/accessories/orders and ensuring deliveries are ...

Canteen

Customer Service Manager - Chicago, IL

Chicago, IL · On-site

$51K - $55K/yr

... service support • Manage customer account maintenance, including updating records, addressing back-ordered products, and handling communications related to statements, invoices, and payments • ...

NY Marketing Firm

Customer Service Management

Chicago, IL

$16.50 - $22.50/hr

Company Description POWERED BY PEOPLE Customer Service Management Company Overview Our unique way of reaching potential customers has been referred to as the preferred approach by our Fortune 500 ...

NY Marketing Firm

Customer Service Management

Chicago, IL

$16.50 - $22.50/hr

Company Description POWERED BY PEOPLE Customer Service Management Company Overview Our unique way of reaching potential customers has been referred to as the preferred approach by our Fortune 500 ...

The Hire Solution

CSR Manager

Oakbrook Terrace, IL · On-site

Company Description Manufacturing Company located in Franklin Park, IL seeks a CSR Manager. Company information including the name is private. Responsible for responding to customer questions ...

The Hire Solution

CSR Manager

Oakbrook Terrace, IL · On-site

Company Description Manufacturing Company located in Franklin Park, IL seeks a CSR Manager. Company information including the name is private. Responsible for responding to customer questions ...

head-huntress.com

Service Manager

Chicago, IL · On-site

$61K - $70K/yr

KEY RESPONSIBILITIES Service Manager must regularly meet with key customers, assess current service levels, identify emerging and or unmet needs, and implement corrections and or recommendations that ...

Romeoville Toyota

Service Manager

Romeoville, IL · On-site

Service Manager - High-Volume Toyota Dealership (Chicago Metro) We are hiring an experienced ... Ensure a high level of customer satisfaction and retention * Maintain compliance with manufacturer ...

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All JobsCustomer Service JobsVirtual Customer Service Manager JobsVirtual Customer Service Manager Jobs in Romeoville, IL

Virtual Customer Service Manager information

See Romeoville, IL salary details

$25K

$59.1K

$103K

How much do virtual customer service manager jobs pay per year?

As of Jul 15, 2026, the average yearly pay for virtual customer service manager in Romeoville, IL is $59,136.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,800.00 and $71,400.00 per year, depending on experience, location, and employer.

What does a Virtual Customer Service Manager do?

A Virtual Customer Service Manager oversees a team of customer service representatives who work remotely. Their main responsibilities include ensuring high-quality customer support, monitoring team performance, implementing service strategies, and resolving escalated customer issues. They use various digital tools to communicate with their team and analyze service metrics to improve customer satisfaction. Additionally, they are responsible for recruiting, training, and supporting their remote staff.

What are the key skills and qualifications needed to thrive as a Virtual Customer Service Manager, and why are they important?

To excel as a Virtual Customer Service Manager, you need strong leadership abilities, problem-solving skills, and prior experience in customer service management. Familiarity with CRM software, helpdesk platforms, and remote collaboration tools is typically required, along with certifications like Certified Customer Service Manager (CCSM) being advantageous. Outstanding communication, emotional intelligence, and the ability to motivate remote teams are crucial soft skills. These competencies enable effective remote team management, ensure high service quality, and foster a positive virtual work environment.

How does a Virtual Customer Service Manager effectively lead and support a remote customer service team?

A Virtual Customer Service Manager typically relies on digital communication tools and regular video meetings to lead their team, ensuring clear expectations and ongoing support. They monitor key performance metrics, provide constructive feedback, and foster team cohesion through virtual team-building activities. Managing time zones and maintaining team morale can be challenging, but successful managers utilize collaborative platforms and prioritize open communication to overcome these hurdles. Additionally, they often collaborate closely with other departments like IT and HR to resolve technical issues and facilitate training opportunities.

What is the difference between Virtual Customer Service Manager vs Virtual Customer Support Specialist?

AspectVirtual Customer Service ManagerVirtual Customer Support Specialist
CredentialsCustomer service management experience, leadership skillsCustomer service or support certifications, technical knowledge
Work EnvironmentOversees teams, manages customer service strategiesHandles customer inquiries, provides technical support
Employer & Industry UsageRetail, tech, service industries with team managementTech companies, e-commerce, service providers
Search & Comparison IntentManagement, leadership, team oversightTechnical support, customer assistance

The Virtual Customer Service Manager focuses on overseeing customer service teams and strategies, requiring leadership skills and management experience. In contrast, the Virtual Customer Support Specialist handles direct customer inquiries, often with technical or product support expertise. Both roles are vital in customer service but differ in scope and responsibilities.

What are popular job titles related to Virtual Customer Service Manager jobs in Romeoville, IL? For Virtual Customer Service Manager jobs in Romeoville, IL, the most frequently searched job titles are:
What job categories do people searching Virtual Customer Service Manager jobs in Romeoville, IL look for? The top searched job categories for Virtual Customer Service Manager jobs in Romeoville, IL are:
What cities near Romeoville, IL are hiring for Virtual Customer Service Manager jobs? Cities near Romeoville, IL with the most Virtual Customer Service Manager job openings:
Virtual Customer Service Manager jobs near you
Store Supervisor - Chicago, IL

Store Supervisor - Chicago, IL

Whizz

Chicago, IL • On-site

Other

Posted 17 days ago

Job description

Position: Store Supervisor

Location: Chicago, IL

Whizz is transforming urban mobility by providing subscription-based e-bikes for delivery professionals across the United States. As we continue to grow, we are looking for an organized, proactive, and solution-oriented Store Supervisor to oversee the daily operational execution of our Chicago, IL location.

This position serves as the operational point of contact between the local office and Headquarters, ensuring that store operations run efficiently, inventory remains accurate, customer concerns are resolved professionally, and internal processes are consistently followed.

The ideal candidate is a natural leader who enjoys solving problems, keeping operations organized, and supporting both customers and the local team.

Key ResponsibilitiesStore Operations & Organization
  • Maintain a clean, safe, professional store environment and ensure daily procedures are consistently followed.
  • Oversee day-to-day store readiness and execution, identifying operational improvements as needed.
  • Coordinate daily activities and new initiatives between the local team and Headquarters.
Inventory & Asset Management
  • Oversee inventory intake, transfers, receiving, and shipment verification.
  • Maintain accurate inventory records; keep bikes, batteries, accessories, and equipment organized and accounted for.
  • Escalate discrepancies, damage, or shortages promptly and coordinate replenishment needs with Headquarters.
Customer Support & Escalations
  • Handle escalated customer concerns and investigate local customer issues, reporting clear findings to Headquarters.
  • Support Virtual Customer Service by preparing bikes/accessories/orders and ensuring deliveries are complete and accurate.
  • Coordinate day-to-day customer-related workflow between mechanics and Virtual Customer Support to resolve issues quickly.
Team Coordination & Operational Oversight
  • Ensure on-site team attendance and performance: confirm mechanics/staff are present, punctual, and completing assigned work; monitor day-to-day operations.
  • Coordinate daily workflow across teams: align mechanics, Virtual Customer Service, and HQ to keep customer issues and store priorities moving smoothly.
  • Report and escalate issues: flag attendance/performance concerns, operational risks, safety issues, and process violations to management promptly.
Communication & Reporting
  • Serve as the primary communication link between the Chicago, IL office and HQ, keeping stakeholders aligned.
  • Report operational updates and trends (issues, customer feedback, facilities, staffing) and escalate risks promptly.
  • Investigate incidents/process deviations, support corrective actions, and maintain required documentation and reports.

Requirements

  • Minimum of 2 years of experience in operations, retail, logistics, customer service, automotive, fleet management, or a similar fast-paced operational environment.
  • Strong organizational skills with exceptional attention to detail.
  • Excellent communication and interpersonal skills.
  • Proven ability to solve problems independently and make sound operational decisions.
  • Ability to multitask, prioritize responsibilities, and work effectively under pressure.
  • Comfortable working with inventory management systems, CRM/ERP software, and reporting tools.
  • Ability to work collaboratively with remote teams and multiple departments.

Benefits

  • $25/hour
  • Monthly KPI bonus after probation period
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About Whizz

Sourced by ZipRecruiter

Industry

Consumer goods and commercial equipment rental services

Company size

11 - 50 Employees

Headquarters location

New York, NY, US

Year founded

2022

Social media

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