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Virtual Customer Service Manager Jobs in Texas (NOW HIRING)

DXP

Customer Service Manager

Odessa, TX · On-site

Check out our many videos to learn more! -us/careers/ Responsibilities of the Customer Service Manager include, but are not limited to: * Profit and loss of the facility * Supervision of the inside ...

GFL Environmental

Customer Service Manager

Poteet, TX · On-site

The Corporate Customer Service Manager will coordinate, direct, control and monitor the customer service duties at the branch office and provide supervision and leadership to the customer service ...

Real Floors, Inc.

Customer Service Manager

Dallas, TX · On-site

Customer Service Manager REPORTS TO: General Manager LOCATION: 11110 Goodnight Lane Suite 100 Dallas, TX 75229 JOB TYPE: Full-Time | Monday - Friday | 8:00am-5:00pm or 9:00am-6:00pm COMPANY OVERVIEW:

Roomi Group Corp

Customer Service Manager

Houston, TX · On-site

We are seeking a versatile Customer Service Manager to lead our business marketing efforts and manage client relationships independently. This unique role combines marketing, customer engagement, and ...

Trova

Customer Service Manager

Mesquite, TX

$85K/yr

Customer Service Manager Employment Type: Direct Hire Salary Range: $85,000 - $100,000 Work Schedule: Onsite, Monday through Friday: 8a - 5p Location: Mesquite, Texas Join as our next Customer ...

Addison Group

Customer Service Manager

Fort Worth, TX · On-site

$80K - $95K/yr

Customer Service Manager Industry: Financial Services / Investment Management Location (city, state): Fort Worth, TX Assignment Type: Full-time / Direct Hire Pay: $80,000-$95,000 annually + quarterly ...

Addison Group

Customer Service Manager

Fort Worth, TX · On-site

$80K - $95K/yr

Customer Service Manager Industry: Financial Services / Investment Management Location (city, state): Fort Worth, TX Assignment Type: Full-time / Direct Hire Pay: $80,000-$95,000 annually + quarterly ...

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Virtual Customer Service Manager information

See Texas salary details

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$54K

$94.1K

How much do virtual customer service manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for virtual customer service manager in Texas is $54,034.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,200.00 and $65,200.00 per year, depending on experience, location, and employer.

What does a virtual customer service manager do?

A Virtual Customer Service Manager oversees a team of customer service representatives who work remotely. Their main responsibilities include ensuring high-quality customer support, monitoring team performance, implementing service strategies, and resolving escalated customer issues. They use various digital tools to communicate with their team and analyze service metrics to improve customer satisfaction. Additionally, they are responsible for recruiting, training, and supporting their remote staff.

How does a virtual customer service manager effectively lead and support a remote customer service team?

A Virtual Customer Service Manager typically relies on digital communication tools and regular video meetings to lead their team, ensuring clear expectations and ongoing support. They monitor key performance metrics, provide constructive feedback, and foster team cohesion through virtual team-building activities. Managing time zones and maintaining team morale can be challenging, but successful managers utilize collaborative platforms and prioritize open communication to overcome these hurdles. Additionally, they often collaborate closely with other departments like IT and HR to resolve technical issues and facilitate training opportunities.

What are the key skills and qualifications needed to thrive as a virtual customer service manager, and why are they important?

To excel as a Virtual Customer Service Manager, you need strong leadership abilities, problem-solving skills, and prior experience in customer service management. Familiarity with CRM software, helpdesk platforms, and remote collaboration tools is typically required, along with certifications like Certified Customer Service Manager (CCSM) being advantageous. Outstanding communication, emotional intelligence, and the ability to motivate remote teams are crucial soft skills. These competencies enable effective remote team management, ensure high service quality, and foster a positive virtual work environment.

What is the difference between Virtual Customer Service Manager vs Virtual Customer Support Specialist?

AspectVirtual Customer Service ManagerVirtual Customer Support Specialist
CredentialsCustomer service management experience, leadership skillsCustomer service or support certifications, technical knowledge
Work EnvironmentOversees teams, manages customer service strategiesHandles customer inquiries, provides technical support
Employer & Industry UsageRetail, tech, service industries with team managementTech companies, e-commerce, service providers
Search & Comparison IntentManagement, leadership, team oversightTechnical support, customer assistance

The Virtual Customer Service Manager focuses on overseeing customer service teams and strategies, requiring leadership skills and management experience. In contrast, the Virtual Customer Support Specialist handles direct customer inquiries, often with technical or product support expertise. Both roles are vital in customer service but differ in scope and responsibilities.

What is a remote virtual customer service manager job?

A remote virtual customer service manager oversees customer support teams and operations from a remote location, ensuring service quality and efficiency. The role typically requires strong communication skills, experience with customer service tools, and the ability to manage teams virtually, often involving scheduling, training, and performance monitoring.

What are the most commonly searched types of Virtual Customer Service jobs in Texas?

The most popular types of Virtual Customer Service jobs in Texas are:

What are popular job titles related to Virtual Customer Service Manager jobs in Texas?

For Virtual Customer Service Manager jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Virtual Customer Service Manager jobs in Texas look for?

The top searched job categories for Virtual Customer Service Manager jobs in Texas are:

What cities in Texas are hiring for Virtual Customer Service Manager jobs?

Cities in Texas with the most Virtual Customer Service Manager job openings:

Virtual Customer Service Manager jobs near you
Infographic showing various Virtual Customer Service Manager job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 4% Contract, and 1% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $54,034 per year, or $26 per hour.

Customer Service Manager

Odessa, TX • On-site

DXP
See more jobs at DXPexternal

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 3 days ago

Job description

Do you want to grow with us? At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise of the products we distribute and the technical services we perform with a sense of individual pride and company spirit. Throughout your career with DXP, we will encourage and empower you to take an active role in identifying and driving your development, so you feel total confidence in your ability to achieve ongoing success. We aspire to be the best solution for the Industrial customers' needs for MROP products and services through our Innovative Pumping Solutions, Metal Working, Supply Chain Services and Service Centers.

Check out our many videos to learn more!  http://www.dxpe.com/about-us/careers/


Responsibilities of the Customer Service Manager include, but are not limited to:

  • Profit and loss of the facility
  • Supervision of the inside sales team
  • Respond to customer inquiries regarding products and services
  • Prepare price quotes
  • Source products
  • Support outside sales team


Qualifications of the Customer Service Manager include, but are not limited to:

  • 3-5 years of experience working with industrial distribution of safety products
  • 3 years of management experience
  • Team player with strong people skills
  • Excellent verbal and written communication skills
  • MS Outlook, basic Excel and ERP software experience
  • Must be self-motivated
  • Effective and proven team leader

 #LI-YJ1 #zrjj


Additional Information:
Physical Demand: N/A
Training/Certifications: N/A
Shift Time/Overtime: Monday-Friday, 8am-5pm
Travel: N/A
Education: High School Diploma, bachelor's degree preferred

DXP offers a comprehensive benefits package for full-time regular employees, normally working a minimum of 30 hours per week, including: medical, dental, vision, flexible spending account, paid holidays, life and disability insurance, and additional supplemental benefits. All employees are eligible to participate in the 401(k) plan. 

Salary is commensurate with experience. Except where prohibited by state law, all offers of employment are contingent upon successfully passing a drug test. DXP is an equal opportunity employer and participates in E-Verify. EOE/M/F/D/V.