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Virtual Customer Service Manager Jobs in Texas (NOW HIRING)

Addison Group

Customer Service Manager

Irving, TX · On-site

$85K - $100K/yr

Customer Service Manager Location (City, State): Dallas, TX Work Schedule: M - F, 10:30 am - 7 pm Type of Employment: Direct Hire Compensation: $85,000 - $100,000 Industry: Professional Services ...

Robert Half

Customer Service Manager

Baytown, TX · On-site

$85K - $100K/yr

Our client is hiring a bilingual Customer Service Manager to guide a customer support team serving transportation and warehousing operations in Baytown, Texas. This role blends team leadership ...

Vallen

Customer Service Manager

Houston, TX · On-site

The Customer Service Manager leads the team supporting the full Customer Service function for Encon Safety Products. This role is responsible for leading a responsive, accurate, and technically ...

Addison Group

Customer Service Manager

Irving, TX

$85K - $100K/yr

Customer Service Manager Location (City, State): Dallas, TX Work Schedule: M - F, 10:30 am - 7 pm Type of Employment: Direct Hire Compensation: $85,000 - $100,000 Industry: Professional Services ...

GFL Environmental

Customer Service Manager

Poteet, TX · On-site

The Corporate Customer Service Manager will coordinate, direct, control and monitor the customer service duties at the branch office and provide supervision and leadership to the customer service ...

New

Vallen

Customer Service Manager

Houston, TX · On-site

The Customer Service Manager leads the team supporting the full Customer Service function for Encon Safety Products. This role is responsible for leading a responsive, accurate, and technically ...

Door Controls USA

Customer Service Manager

Wheeler, TX · On-site

The Customer Service Manager is expected to model and promote Door Controls USA's Core Values in every interaction with customers, teammates, and business partners. -- Essential Responsibilities ...

DXP

Customer Service Manager

Odessa, TX

Check out our many videos to learn more! -us/careers/ Responsibilities of the Customer Service Manager include, but are not limited to: * Profit and loss of the facility * Supervision of the inside ...

Composites One

Customer Service Manager

Fort Worth, TX · On-site

As a Customer Service Manager (CSM), you will be responsible for managing and coordinating the overall activities of a Customer Service team, including customer satisfaction and quality. You will be ...

New

5sector Llc

Be Seen First

Customer Service Manager

Conroe, TX · On-site

Job Requirements: * 4+ years of Automotive Management Experience, * Excellent closing skills, * Strong commitment to customer service and relationship building, * Ability to communicate and use ...

New

Vestis

Customer Service Manager

Odessa, TX · On-site

Job Overview The Customer Service Manager has responsibility of an assigned service territory with direct supervision of route representatives. Responsible for Territory service safety and results ...

Roomi Group Corp

Customer Service Manager

Houston, TX · On-site

We are seeking a versatile Customer Service Manager to lead our business marketing efforts and manage client relationships independently. This unique role combines marketing, customer engagement, and ...

DXP

Customer Service Manager

Snyder, TX

Check out our many videos to learn more! -us/careers/ Responsibilities of the Customer Service Manager include but are not limited to: * Plans and directs the work of the Service Coordinators and ...

McLane Company

Customer Service Manager

San Antonio, TX · On-site

What you'll do as a Customer Service Manager: * Other duties may be assigned. A teammate in this position must have the ability to: * Ensure that credits are: 1) processed in a timely manner (97% lag ...

DXP

Customer Service Manager

Snyder, TX · On-site

Check out our many videos to learn more! -us/careers/ Responsibilities of the Customer Service Manager include but are not limited to: * Plans and directs the work of the Service Coordinators and ...

bibliu

Customer Service Manager

Abilene, TX · On-site

$11/hr

Customer Service Manager Reports to: Store Manager Location: 717 Industrial BoulevardAbilene, Texas79602 Contract type: Full-Time, Permanent Working hours:40 hours per week Pay Rate: $11.00 per hour ...

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Showing results 21-40

All JobsCustomer Service JobsVirtual Customer Service Manager JobsVirtual Customer Service Manager Jobs in Texas

Virtual Customer Service Manager information

See Texas salary details

$22.8K

$54K

$94.1K

How much do virtual customer service manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for virtual customer service manager in Texas is $54,034.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,200.00 and $65,200.00 per year, depending on experience, location, and employer.

What does a virtual customer service manager do?

A Virtual Customer Service Manager oversees a team of customer service representatives who work remotely. Their main responsibilities include ensuring high-quality customer support, monitoring team performance, implementing service strategies, and resolving escalated customer issues. They use various digital tools to communicate with their team and analyze service metrics to improve customer satisfaction. Additionally, they are responsible for recruiting, training, and supporting their remote staff.

What are the key skills and qualifications needed to thrive as a virtual customer service manager, and why are they important?

To excel as a Virtual Customer Service Manager, you need strong leadership abilities, problem-solving skills, and prior experience in customer service management. Familiarity with CRM software, helpdesk platforms, and remote collaboration tools is typically required, along with certifications like Certified Customer Service Manager (CCSM) being advantageous. Outstanding communication, emotional intelligence, and the ability to motivate remote teams are crucial soft skills. These competencies enable effective remote team management, ensure high service quality, and foster a positive virtual work environment.

How does a virtual customer service manager effectively lead and support a remote customer service team?

A Virtual Customer Service Manager typically relies on digital communication tools and regular video meetings to lead their team, ensuring clear expectations and ongoing support. They monitor key performance metrics, provide constructive feedback, and foster team cohesion through virtual team-building activities. Managing time zones and maintaining team morale can be challenging, but successful managers utilize collaborative platforms and prioritize open communication to overcome these hurdles. Additionally, they often collaborate closely with other departments like IT and HR to resolve technical issues and facilitate training opportunities.

What is the difference between Virtual Customer Service Manager vs Virtual Customer Support Specialist?

AspectVirtual Customer Service ManagerVirtual Customer Support Specialist
CredentialsCustomer service management experience, leadership skillsCustomer service or support certifications, technical knowledge
Work EnvironmentOversees teams, manages customer service strategiesHandles customer inquiries, provides technical support
Employer & Industry UsageRetail, tech, service industries with team managementTech companies, e-commerce, service providers
Search & Comparison IntentManagement, leadership, team oversightTechnical support, customer assistance

The Virtual Customer Service Manager focuses on overseeing customer service teams and strategies, requiring leadership skills and management experience. In contrast, the Virtual Customer Support Specialist handles direct customer inquiries, often with technical or product support expertise. Both roles are vital in customer service but differ in scope and responsibilities.

What are the most commonly searched types of Virtual Customer Service jobs in Texas? The most popular types of Virtual Customer Service jobs in Texas are:
What are popular job titles related to Virtual Customer Service Manager jobs in Texas? For Virtual Customer Service Manager jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Virtual Customer Service Manager jobs in Texas look for? The top searched job categories for Virtual Customer Service Manager jobs in Texas are:
What cities in Texas are hiring for Virtual Customer Service Manager jobs? Cities in Texas with the most Virtual Customer Service Manager job openings:
Virtual Customer Service Manager jobs near you
Infographic showing various Virtual Customer Service Manager job openings in Texas as of July 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $54,034 per year, or $26 per hour.

Customer Service Manager

Addison Group

Irving, TX • On-site

$85K - $100K/yr

Other

Medical, Dental, Vision, PTO

Re-posted 28 days ago

Job description

Job Title: Customer Service Manager

Location (City, State): Dallas, TX

Work Schedule: M – F, 10:30 am – 7 pm

Type of Employment: Direct Hire

Compensation: $85,000 - $100,000

Industry: Professional Services

Benefits: This position is eligible for a competitive benefits package, including medical, dental, vision, paid time off, and other employer-sponsored programs.

Job Description

Addison Group is partnering with our client to identify an experienced Customer Service Manager to lead a large customer support team in a fast-paced, high-volume service environment. This individual will be responsible for driving operational performance, developing frontline leaders and representatives, and ensuring a consistently high level of service for customers. The ideal candidate brings a strong background in contact center leadership, a passion for employee development, and the ability to manage performance through coaching and accountability.

Key Responsibilities

  • Oversee daily operations for a large team of customer service professionals, ensuring productivity, service quality, and adherence to established processes.
  • Monitor team performance metrics and implement strategies to improve efficiency, responsiveness, and customer satisfaction.
  • Provide ongoing coaching, mentorship, and performance feedback to supervisors and frontline representatives.
  • Develop and execute employee training and development initiatives to support team growth and retention.
  • Partner with cross-functional departments to resolve escalated customer concerns and improve service delivery.
  • Analyze operational trends and reporting data to identify opportunities for process improvement.
  • Foster a culture of accountability, collaboration, and customer-focused service.
  • Support workforce planning, staffing needs, and performance management activities.

Qualifications

  • Bachelor's degree
  • Minimum of 5 years of leadership experience managing large customer service or call center teams, including responsibility for 30+ employees.
  • Previous experience working in a structured, metrics-driven contact center environment strongly preferred.
  • Proven success developing employees, improving team performance, and building high-performing customer service organizations.
  • Tenured background in customer service, contact center operations, or customer support leadership preferred.
  • Demonstrated ability to balance operational priorities while maintaining a positive customer experience.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.