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Virtual Customer Service Manager Jobs in Addison, TX

FNA Group

Customer Service Manager

Mesquite, TX · On-site

The Customer Service Manager is responsible for all post-sale product support functions for FNA. This role manages both outsourced and internal customer service contact centers, in addition to ...

FNA Group

Customer Service Manager

Mesquite, TX · On-site

The Customer Service Manager is responsible for all post-sale product support functions for FNA. This role manages both outsourced and internal customer service contact centers, in addition to ...

FNA Group

Customer Service Manager

Mesquite, TX · On-site

The Customer Service Manager is responsible for all post-sale product support functions for FNA. This role manages both outsourced and internal customer service contact centers, in addition to ...

Addison Group

Customer Service Manager

Irving, TX · On-site

$85K - $100K/yr

Customer Service Manager Location (City, State): Dallas, TX Work Schedule: M - F, 10:30 am - 7 pm Type of Employment: Direct Hire Compensation: $85,000 - $100,000 Industry: Professional Services ...

Addison Group

Customer Service Manager

Irving, TX · On-site

$85K - $100K/yr

Customer Service Manager Location (City, State): Dallas, TX Work Schedule: M - F, 10:30 am - 7 pm Type of Employment: Direct Hire Compensation: $85,000 - $100,000 Industry: Professional Services ...

Talently

Customer Service Manager

Mesquite, TX · On-site

$85K - $95K/yr

Customer Service Manager Location: On Site - Mesquite, Texas, United States Salary: $85,000-$95,000 About the Manufacturing Company / The Opportunity: Join a dynamic manufacturing organization ...

Veseris

Customer Service Manager

Grand Prairie, TX · On-site

Role Overview The Customer Service Manager is responsible for leading and developing the customer service team to deliver a consistent, high-quality customer experience. This role oversees daily ...

Real Floors, Inc.

Customer Service Manager

Dallas, TX · On-site

Customer Service Manager REPORTS TO: General Manager LOCATION: 11110 Goodnight Lane Suite 100 Dallas, TX 75229 JOB TYPE: Full-Time | Monday - Friday | 8:00am-5:00pm or 9:00am-6:00pm COMPANY OVERVIEW:

Trova

Customer Service Manager

Mesquite, TX

$85K/yr

Customer Service Manager Employment Type: Direct Hire Salary Range: $85,000 - $100,000 Work Schedule: Onsite, Monday through Friday: 8a - 5p Location: Mesquite, Texas Join as our next Customer ...

Addison Group

Customer Service Manager

Fort Worth, TX · On-site

$80K - $95K/yr

Customer Service Manager Industry: Financial Services / Investment Management Location (city, state): Fort Worth, TX Assignment Type: Full-time / Direct Hire Pay: $80,000-$95,000 annually + quarterly ...

Addison Group

Customer Service Manager

Fort Worth, TX · On-site

$80K - $95K/yr

Customer Service Manager Industry: Financial Services / Investment Management Location (city, state): Fort Worth, TX Assignment Type: Full-time / Direct Hire Pay: $80,000-$95,000 annually + quarterly ...

Liveops

Remote Customer Service Agent

Carrollton, TX · Remote

$15 - $20/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Frisco, TX · Remote

$14.50 - $19.50/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Plano, TX · Remote

$14.75 - $19.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Mesquite, TX · Remote

$14 - $18.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

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All JobsCustomer Service JobsVirtual Customer Service Manager JobsVirtual Customer Service Manager Jobs in Addison, TX

Virtual Customer Service Manager information

See Addison, TX salary details

$23.7K

$56.1K

$97.8K

How much do virtual customer service manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for virtual customer service manager in Addison, TX is $56,146.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,700.00 and $67,800.00 per year, depending on experience, location, and employer.

What does a virtual customer service manager do?

A Virtual Customer Service Manager oversees a team of customer service representatives who work remotely. Their main responsibilities include ensuring high-quality customer support, monitoring team performance, implementing service strategies, and resolving escalated customer issues. They use various digital tools to communicate with their team and analyze service metrics to improve customer satisfaction. Additionally, they are responsible for recruiting, training, and supporting their remote staff.

How does a virtual customer service manager effectively lead and support a remote customer service team?

A Virtual Customer Service Manager typically relies on digital communication tools and regular video meetings to lead their team, ensuring clear expectations and ongoing support. They monitor key performance metrics, provide constructive feedback, and foster team cohesion through virtual team-building activities. Managing time zones and maintaining team morale can be challenging, but successful managers utilize collaborative platforms and prioritize open communication to overcome these hurdles. Additionally, they often collaborate closely with other departments like IT and HR to resolve technical issues and facilitate training opportunities.

What are the key skills and qualifications needed to thrive as a virtual customer service manager, and why are they important?

To excel as a Virtual Customer Service Manager, you need strong leadership abilities, problem-solving skills, and prior experience in customer service management. Familiarity with CRM software, helpdesk platforms, and remote collaboration tools is typically required, along with certifications like Certified Customer Service Manager (CCSM) being advantageous. Outstanding communication, emotional intelligence, and the ability to motivate remote teams are crucial soft skills. These competencies enable effective remote team management, ensure high service quality, and foster a positive virtual work environment.

What is the difference between Virtual Customer Service Manager vs Virtual Customer Support Specialist?

AspectVirtual Customer Service ManagerVirtual Customer Support Specialist
CredentialsCustomer service management experience, leadership skillsCustomer service or support certifications, technical knowledge
Work EnvironmentOversees teams, manages customer service strategiesHandles customer inquiries, provides technical support
Employer & Industry UsageRetail, tech, service industries with team managementTech companies, e-commerce, service providers
Search & Comparison IntentManagement, leadership, team oversightTechnical support, customer assistance

The Virtual Customer Service Manager focuses on overseeing customer service teams and strategies, requiring leadership skills and management experience. In contrast, the Virtual Customer Support Specialist handles direct customer inquiries, often with technical or product support expertise. Both roles are vital in customer service but differ in scope and responsibilities.

What is a remote virtual customer service manager job?

A remote virtual customer service manager oversees customer support teams and operations from a remote location, ensuring service quality and efficiency. The role typically requires strong communication skills, experience with customer service tools, and the ability to manage teams virtually, often involving scheduling, training, and performance monitoring.

What are popular job titles related to Virtual Customer Service Manager jobs in Addison, TX?

For Virtual Customer Service Manager jobs in Addison, TX, the most frequently searched job titles are:

What cities near Addison, TX are hiring for Virtual Customer Service Manager jobs?

Cities near Addison, TX with the most Virtual Customer Service Manager job openings:

Virtual Customer Service Manager jobs near you
Infographic showing various Virtual Customer Service Manager job openings in Addison, TX as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $56,146 per year, or $27 per hour.

Customer Service Manager

Mesquite, TX • On-site

FNA Group
Manufacturing • 51 - 200 employees
Learn more about FNA Groupexternal

Full-time

Re-posted 13 hours ago

Job description

SUMMARY:

FNA Group is a world class and leading manufacturer of consumer and industrial pressure washers and other outdoor power equipment. FNA's highly acclaimed brands include Simpson, Delco and CRX. Exclusive licenses with recognizable brands such as DeWalt, Stanley Black & Decker and Craftsman further strengthens FNA's market presence and awareness. FNA is a dynamic organization with unprecedented growth due largely to its ability to attract and retain highly talented associates.

We have a challenging and exciting opportunity for a Customer Service Manager who is energetic, can multi-task and problem solve, and has the drive and motivation to learn and grow in a fast-paced setting.


Primary Purpose:

The Customer Service Manager is responsible for all post-sale product support functions for FNA. This role manages both outsourced and internal customer service contact centers, in addition to leading technical support and warranty processes.

The position is accountable for analyzing and delivering summarized reporting on customer reviews, call center interactions, and warranty trends. As a critical leadership role, the Customer Service Manager helps ensure that all FNA products and brands consistently uphold FNA's Best-in-Class reputation, while meeting and exceeding customer expectations.


Duties and Responsibilities:

  • Oversee the technical services team responsible for reviewing, diagnosing, and approving or denying service center warranty claims in accordance with established warranty policies and procedures.
  • Manage the analysis and consolidated reporting of customer call center activity, warranty claims, and returned product data to identify trends and improvement opportunities.
  • Leverage daily parts and accessory sales reports to support timely order fulfillment and customer shipments.

Required Skills and Abilities:

  • Demonstrated strength in project management, with the ability to lead initiatives from concept through execution.
  • Strong critical thinking, decision-making, and problem-solving capabilities.
  • Proven ability to manage multiple priorities effectively in a fast-paced environment.

Education/Certification:

  • Bachelor's degree in business management is preferred, but will consider equivalent combination of education and experience.
  • Strong supervisory experience in product support within a manufacturing environment, including contct center operations.
  • Experience analyzing data to drive process improvements and operational efficiencies.
  • Experience in Outdoor Power Equipment or Durable Goods industries is preferred.

Management Responsibilities:

A team of 4 direct reports.


Apply