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Virtual Customer Service Manager Jobs in Addison, TX

Smurfit Westrock

Mgr I, Customer Service

Fort Worth, TX · On-site

As a Customer Service Manager (CSM), you will function as a critical liaison between the customer, sales, and production operations teams. As a Customer Service Manager (CSM), you will simultaneously ...

ULINE

Customer Service Department Manager

Irving, TX · On-site

$85K - $100K/yr

Customer Service Department Manager Pay from $85,000 to $100,000 per year Texas Branch- Irving, TX Fast, friendly, and customer-focused - that's what makes Uline's customer service legendary! As a ...

Uline

Customer Service Department Manager

Irving, TX

$85K - $100K/yr

Customer Service Department Manager Pay from $85,000 to $100,000 per year Texas Branch - Irving, TX Fast, friendly, and customer-focused - that's what makes Uline's customer service legendary! As a ...

ULINE

Customer Service Department Manager

Dallas, TX · On-site

$85K - $100K/yr

Customer Service Department Manager Pay from $85,000 to $100,000 per year Texas Branch- Irving, TX Fast, friendly, and customer-focused - that's what makes Uline's customer service legendary! As a ...

Uline

Customer Service Department Manager

Irving, TX

$85K - $100K/yr

Customer Service Department Manager Pay from $85,000 to $100,000 per year Texas Branch - Irving, TX Fast, friendly, and customer-focused - that's what makes Uline's customer service legendary! As a ...

Uline

Customer Service Department Manager

Irving, TX · On-site

$85K - $100K/yr

Customer Service Department Manager Pay from $85,000 to $100,000 per year Texas Branch - Irving, TX Fast, friendly, and customer-focused - that's what makes Uline's customer service legendary! As a ...

ULINE

Customer Service Department Manager

Irving, TX · On-site

$85K - $100K/yr

Customer Service Department Manager Pay from $85,000 to $100,000 per year Texas Branch - Irving, TX Fast, friendly, and customer-focused - that's what makes Uline's customer service legendary! As a ...

ITW Hobart Service

Service Manager

Irving, TX

The Service Manager will also be required to support and enforce all company policies and ... Meeting or exceeding customer satisfaction results * Talent development * Increasing employee ...

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Showing results 41-60

All JobsCustomer Service JobsVirtual Customer Service Manager JobsVirtual Customer Service Manager Jobs in Addison, TX

Virtual Customer Service Manager information

See Addison, TX salary details

$23.7K

$56.1K

$97.8K

How much do virtual customer service manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for virtual customer service manager in Addison, TX is $56,146.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,700.00 and $67,800.00 per year, depending on experience, location, and employer.

What does a virtual customer service manager do?

A Virtual Customer Service Manager oversees a team of customer service representatives who work remotely. Their main responsibilities include ensuring high-quality customer support, monitoring team performance, implementing service strategies, and resolving escalated customer issues. They use various digital tools to communicate with their team and analyze service metrics to improve customer satisfaction. Additionally, they are responsible for recruiting, training, and supporting their remote staff.

How does a virtual customer service manager effectively lead and support a remote customer service team?

A Virtual Customer Service Manager typically relies on digital communication tools and regular video meetings to lead their team, ensuring clear expectations and ongoing support. They monitor key performance metrics, provide constructive feedback, and foster team cohesion through virtual team-building activities. Managing time zones and maintaining team morale can be challenging, but successful managers utilize collaborative platforms and prioritize open communication to overcome these hurdles. Additionally, they often collaborate closely with other departments like IT and HR to resolve technical issues and facilitate training opportunities.

What are the key skills and qualifications needed to thrive as a virtual customer service manager, and why are they important?

To excel as a Virtual Customer Service Manager, you need strong leadership abilities, problem-solving skills, and prior experience in customer service management. Familiarity with CRM software, helpdesk platforms, and remote collaboration tools is typically required, along with certifications like Certified Customer Service Manager (CCSM) being advantageous. Outstanding communication, emotional intelligence, and the ability to motivate remote teams are crucial soft skills. These competencies enable effective remote team management, ensure high service quality, and foster a positive virtual work environment.

What is the difference between Virtual Customer Service Manager vs Virtual Customer Support Specialist?

AspectVirtual Customer Service ManagerVirtual Customer Support Specialist
CredentialsCustomer service management experience, leadership skillsCustomer service or support certifications, technical knowledge
Work EnvironmentOversees teams, manages customer service strategiesHandles customer inquiries, provides technical support
Employer & Industry UsageRetail, tech, service industries with team managementTech companies, e-commerce, service providers
Search & Comparison IntentManagement, leadership, team oversightTechnical support, customer assistance

The Virtual Customer Service Manager focuses on overseeing customer service teams and strategies, requiring leadership skills and management experience. In contrast, the Virtual Customer Support Specialist handles direct customer inquiries, often with technical or product support expertise. Both roles are vital in customer service but differ in scope and responsibilities.

What is a remote virtual customer service manager job?

A remote virtual customer service manager oversees customer support teams and operations from a remote location, ensuring service quality and efficiency. The role typically requires strong communication skills, experience with customer service tools, and the ability to manage teams virtually, often involving scheduling, training, and performance monitoring.

What are popular job titles related to Virtual Customer Service Manager jobs in Addison, TX?

For Virtual Customer Service Manager jobs in Addison, TX, the most frequently searched job titles are:

What cities near Addison, TX are hiring for Virtual Customer Service Manager jobs?

Cities near Addison, TX with the most Virtual Customer Service Manager job openings:

Virtual Customer Service Manager jobs near you
Infographic showing various Virtual Customer Service Manager job openings in Addison, TX as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $56,146 per year, or $27 per hour.

Onsite Customer Service Manager, Fulfillment

Dallas, TX • Hybrid

Flexport
Trucking • 1 - 5K employees
Learn more about Flexportexternal

Full-time

Medical, Dental

Posted 9 days ago

Flexport rating

4.4

Company rating: 4.4 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

About Flexport: 

At Flexport, we believe global trade can move the human race forward. That's why it's our mission to make global commerce so easy there will be more of it. We're shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. 

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

About the Role:

As an Onsite Customer Support Manager, you are obsessed with customer success and operational excellence. You are committed to a customer-first approach and excel at building strong relationships with both support teams and operations partners. You are the specialist in your business segment, deeply understanding both Flexport's capabilities and the customer's business — enabling you to drive improvements across the network and lead your team to excellence.

Location & Travel:
  • This role requires onsite attendance 5 days a week within your assigned market.
  • Managers may be responsible for one or multiple fulfillment center sites within their market, depending on team structure and business need.
  • Minimal travel required. Occasional travel between sites in your market, or to other Flexport locations for training, leadership meetings, or team support, but frequent travel is not a standard expectation of this role.
You will:
  • Track and analyze performance metrics across your site(s), developing and implementing performance improvement strategies
  • Set and manage ramp plans for team performance, ensuring consistent growth and development
  • Build and maintain strong relationships with operations teams to drive collaborative problem-solving
  • Provide regular reporting to the network on team performance and SLA/TTR metrics
  • Serve as the Subject Matter Expert (SME) in your business segment, influencing support strategies across the network
  • Identify opportunities to reduce ticket generation through root cause analysis
  • Own ticket quality review for your site(s) — auditing tickets against quality standards and coaching reps to close gaps
  • Drive site-level NPS follow-through — translating merchant feedback into action plans and tracking progress against them
  • Oversee the disposals process for your site(s), ensuring timely and compliant handling
  • Partner with Operations to implement process improvements that enhance merchant experience
  • Lead and mentor your team while maintaining the highest standards of customer service
  • Manage escalations and ensure customer satisfaction through resolution
  • Drive standardization and best practices across your team and the broader organization
  • Establish regular weekly one-on-ones and maintain an open line of communication with team members to ensure metrics are up to date.
You should have:
  • A Bachelor's degree, or equivalent experience, with 5+ years of professional working experience in Customer Service, Operations, or a related field
  • 3+ years of people management experience, including managing a mix of FTEs and contractors
  • Strong analytical skills, with experience in performance tracking and metric-based decision making
  • Proven experience in relationship management and cross-functional collaboration
  • Excellence in both written and verbal communication
  • Experience in process improvement, change management, and quality assurance / ticket audit processes
  • Strong project management capabilities
  • Data-driven approach to problem-solving
  • Ability to influence without direct authority
  • Experience creating and delivering performance reports
  • Adaptability and comfort with rapid change
  • Comfort managing one or more sites, with minimal travel required
The range displayed on each job posting reflects the minimum and maximum target for new hire base salary for the position in the posting's respective region. Our salary ranges are determined by role, level, and location. Within the range displayed, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education and / or training. Base salary is just one part of our total rewards package at Flexport, which also includes bonus, equity, and comprehensive benefit offerings such as medical, dental, and flexible time off.
The US base salary range for this position (this does not include bonus, equity and benefits):
$64,800—$89,100 USD
Commitment to Equal Opportunity

At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

Global Data Privacy Notice for Job Candidates and Applicants

Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at www.flexport.com/privacy for additional information.

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