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Virtual Customer Service Agent Jobs in California

Expeditors

Customer Service Agent

Milpitas, CA · On-site

$17.75 - $23.75/hr

... service that meets customer and business commitments. Major Duties and Responsibilities: * Daily process and input of all customer orders * Generate all related paperwork and necessary information ...

Johnny Was

Customer Service Agent

Los Angeles, CA · Hybrid

$20 - $21/hr

You will contribute to department productivity and profitability by handling all customer-led requests, inquiries, and complaints in compliance with the team's Service Level Agreements (SLA's) and ...

Johnny Was

Customer Service Agent

Los Angeles, CA · On-site

$20 - $21/hr

You will contribute to department productivity and profitability by handling all customer-led requests, inquiries, and complaints in compliance with the team's Service Level Agreements (SLA's) and ...

Expeditors

Customer Service Agent

Milpitas, CA · On-site

$17.75 - $23.75/hr

... service that meets customer and business commitments. Major Duties and Responsibilities: * Daily process and input of all customer orders * Generate all related paperwork and necessary information ...

Archer

Customer Service Agent

San Jose, CA

$20 - $22/hr

We take pride in providing exceptional customer service that goes above and beyond the ordinary in hospitality and transportation services. You are highly motivated, organized, attentive to detail ...

Archer

Customer Service Agent

San Jose, CA · On-site

$20 - $22/hr

We take pride in providing exceptional customer service that goes above and beyond the ordinary in hospitality and transportation services. You are highly motivated, organized, attentive to detail ...

Unifi

Airport Customer Service Agent - FAT (PT)

Fresno, CA · On-site

$15.50 - $20.50/hr

General information Job Title Airport Customer Service Agent - FAT (PT) Date Tuesday, July 7, 2026 Entity Unifi Aviation, LLC State California City Fresno Base Pay Rate: $ 18.00 Full/Part Time ...

Unifi

Airport Customer Service Agent - LGB (PT)

Long Beach, CA · On-site

$16.25 - $21.75/hr

General information Job Title Airport Customer Service Agent - LGB (PT) Date Thursday, August 20, 2026 Entity Unifi Aviation, LLC State California City Long Beach Base Pay Rate: $ 16.90 Full/Part ...

wearegat

Airport Customer Service Agent - NK

Burbank, CA · On-site

$16.50 - $22.25/hr

Job Summary As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting ...

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Virtual Customer Service Agent information

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How much do virtual customer service agent jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for virtual customer service agent in California is $17.93, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $19.71 per hour, depending on experience, location, and employer.

What is a virtual customer service agent?

Virtual Customer Service Agents are professionals who provide customer support remotely, usually via phone, email, chat, or other online platforms. They assist customers with inquiries, troubleshoot problems, process orders, and handle complaints from a location outside of a traditional call center. This role often requires strong communication skills, technical proficiency, and the ability to work independently from home or another remote location. Virtual agents are employed by a wide range of industries, including retail, technology, finance, and healthcare. As businesses increasingly adopt online support models, the demand for virtual customer service agents continues to grow.

What does a virtual customer service agent do?

Virtual customer service agents assist customers with orders, billing services, tracking shipments, or answering questions online about a product or service their employer offers. As a virtual customer service agent, you work remotely from home or another location outside of the office and have calls or live chats forwarded to you or you respond to emails on your company’s network. Your specific responsibilities vary, depending on the specific products or services offered by your employer and the industry. General job duties include assisting customers to find the right product or service for their needs, tracking and logging customer interactions, resolving complaints, and connecting them with specialists or managers when you cannot answer their questions.

What are the key skills and qualifications needed to thrive as a virtual customer service agent, and why are they important?

To thrive as a Virtual Customer Service Agent, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is typically required. Patience, empathy, and adaptability help agents provide outstanding service and handle challenging situations effectively. These skills ensure efficient, high-quality support that builds customer trust and satisfaction in remote work environments.

What are some common challenges virtual customer service agents face when working remotely, and how can they be overcome?

Virtual Customer Service Agents often encounter challenges such as managing distractions at home, maintaining clear communication with both customers and team members, and handling high volumes of inquiries efficiently. To overcome these obstacles, it's important to establish a dedicated workspace, use collaboration tools effectively, and set clear boundaries to minimize interruptions. Regular check-ins with supervisors and peers also help maintain a sense of connection and ensure alignment with team goals.

What is the difference between Virtual Customer Service Agent vs Virtual Call Center Representative?

AspectVirtual Customer Service AgentVirtual Call Center Representative
CredentialsCustomer service skills, basic computer proficiencyCustomer service skills, call handling experience
Work EnvironmentRemote, home-based or officeRemote, home-based or office
Industry UsageRetail, tech, healthcare, various sectorsTelecommunications, tech, retail
Job FocusHandling customer inquiries, support, troubleshootingAnswering calls, resolving issues, sales

Both roles involve remote customer interaction, but Virtual Customer Service Agents typically focus on support and troubleshooting across various industries, while Virtual Call Center Representatives often handle inbound calls for sales or service in call center environments. The skills and work settings are similar, making them closely related roles in the customer service industry.

More about Virtual Customer Service Agent jobs

What are the most commonly searched types of Customer Service Agent jobs in California?

The most popular types of Customer Service Agent jobs in California are:

What are popular job titles related to Virtual Customer Service Agent jobs in California?

For Virtual Customer Service Agent jobs in California, the most frequently searched job titles are:

What job categories do people searching Virtual Customer Service Agent jobs in California look for?

The top searched job categories for Virtual Customer Service Agent jobs in California are:

What cities in California are hiring for Virtual Customer Service Agent jobs?

Cities in California with the most Virtual Customer Service Agent job openings:

Virtual Customer Service Agent jobs near you
Infographic showing various Virtual Customer Service Agent job openings in California as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $37,298 per year, or $17.9 per hour.

Airport Customer Service Agent

wearegat

San Francisco, CA • On-site

Full-time

Re-posted yesterday

GAT Airline Ground Support rating

3.9

Company rating: 3.9 out of 10

Based on 32 frontline employees who took The Breakroom Quiz

65th of 67 rated aviation services

Job description

Job Summary

As a customer service agent you are the first impression of a passengers airport experience.  Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position requires working in a fast paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee.

Responsibilities:

  • Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.

  • Must be able to announce both incoming and outbound flights.

  • Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures.

  • Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.

  • Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.

  • Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.

  • Able to stand and work in one location for up to four hours at a time.

  • You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport.

  • Work independently without direct supervision.

Requirements:

  • Must be at least 18 years of age

  • Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.

  • Ability to read, speak, and understand the English language.

  • Ability to stand for long periods of time

  • Must possess good communication skills and a friendly, outgoing personality in person and via telephone.

  • Possess entry-level computer skills

  • Occasionally lift bags or items weighing between 50 and 70 pounds

  • Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law

  • Must be able to work nights, weekends, and holidays

What GAT Airline Ground Support employees say

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