Virtual Customer Service Agent Jobs in California

Scope of Position:

To support the Distribution Manager by ensuring safe, compliant, and efficient warehouse operations—overseeing all shipment handling activities to meet regulatory requirements and service cut-offs—while delivering reliable, high-quality service that meets customer and business commitments.

Major Duties and Responsibilities:

• Daily process and input of all customer orders
• Generate all related paperwork and necessary information required for customer work orders, checks all orders for special requests
• Trace orders as required and notifies customers of any activity concerning their order.
• Maintain excellent working relationships with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and efficient manner.
• Report customer feedback to management, including any signs of customer dissatisfaction.
• Contribute to maintain strong relationships with vendors (trucking companies, and others).
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
• Meet KPI standards, as per the company's procedures
• Ensure smooth and timely freight process flow
• Understand department process flow, and looking for best practices to improve operational efficiency and productivity
• Overseas communications, timely responses to emails and requests (internal and external)
• Escalation of problems to Management when necessary
• Oversees all paperwork associated with orders and maintain the corresponding files
• Attend training classes when required and meet company standards of 52 hours training per year per employee.
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
• Maintain the level of appearance of the warehouse expected by the Expeditors culture
• Check for and verify all documentation while completing required processes accurately and efficiently
• Unload and load cargo in a safely, accurately and efficiently
• Arrange for the transfer of cargo using radio, telephone and computer communication
• Responsible for updating and entering event codes when necessary
• When instructed, responsible for conducting cycle counts, physical inventories and the overall accuracy of the inventory stored within the facility.

Knowledge:

Expeditors company policies and procedures.

Expeditors products and services

Skills:

Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.

Pro-active, strong organizational skills.

Good Microsoft Office skills

Fluent in operational English, both oral and written

Behaviors:

Adhere to the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary

Meet company standards of 52 hours training per year

***LOCAL APPLICANTS ONLY** *

Education (preferred level) high school degree

2 years related experience and/or training; or equivalent combination of education and experience.

Previous experience in inventory control and/or distribution operations

Expected Hourly Range: $22.00 – $30.00

Expeditors offers excellent benefits:

• Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
• Holidays (10)
• Flexible Days (2)
• Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
• 401(k) Retirement Savings Plan with employer match
• Employee Stock Purchase Plan (ESPP)
• Medical, Prescription Drug, Dental & Vision Coverage
• Health Savings Account (HSA)
• Life and Disability Insurance
• Paid Parental Leave (additional eligibility criteria)
• Dependent Care Flexible Spending Account (DC FSA)
• Commuter Benefit
• Employee Assistance Program (EAP)
• Learning & Development Program
• Educational Assistance and Reimbursement

All your information will be kept confidential according to EEO Guidelines.

May be eligible for bonus following first year of continuous employment in position.

Job Location: