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Virtual Concierge Jobs in Maine (NOW HIRING)

CMS-ME LLC

Client Relations Coordinator

Windham, ME · On-site

Support virtual visits: onboarding, tech readiness, consent, and follow-up communication ... Deliver a concierge-style experience and serve as a consistent point of contact for patients

Solomon Page

Travel RN

Westbrook, ME · On-site

Receive free, 100% company paid, virtual care access. Upon commencement of your employment, Solomon Page offers automatic enrollment into ReviveHealth, which offers concierge, membership-based access ...

Solomon Page

Travel Physical Therapist

Skowhegan, ME · On-site

$1.8K - $2.2K/wk

Receive free, 100% company paid, virtual care access. Upon commencement of your employment, Solomon Page offers automatic enrollment into ReviveHealth, which offers concierge, membership-based access ...

Solomon Page

Travel Physical Therapist

Skowhegan, ME · On-site

$1.8K - $2.2K/wk

Receive free, 100% company paid, virtual care access. Upon commencement of your employment, Solomon Page offers automatic enrollment into ReviveHealth, which offers concierge, membership-based access ...

Solomon Page

Travel Physical Therapist

Waterville, ME · On-site

$1.9K - $2.3K/wk

Receive free, 100% company paid, virtual care access. Upon commencement of your employment, Solomon Page offers automatic enrollment into ReviveHealth, which offers concierge, membership-based access ...

Solomon Page

Travel Physical Therapist

Scarborough, ME · On-site

$1.9K - $2.3K/wk

Receive free, 100% company paid, virtual care access. Upon commencement of your employment, Solomon Page offers automatic enrollment into ReviveHealth, which offers concierge, membership-based access ...

Marathon Health

Registered Nurse PRN

Bangor, ME · On-site

$35 - $45/hr

With nationwide onsite, nearsite, and network health centers, and virtual primary care, Marathon ... Learn more at marathon.health ABOUT THE JOB The RN works with a concierge physician to provide ...

Marathon Health

Registered Nurse PRN

Bangor, ME · On-site

$35 - $45/hr

With nationwide onsite, nearsite, and network health centers, and virtual primary care, Marathon ... Learn more at marathon.health ABOUT THE JOB The RN works with a concierge physician to provide ...

Marathon Health

Registered Nurse PRN

Bangor, ME · On-site

$35 - $45/hr

With nationwide onsite, nearsite, and network health centers, and virtual primary care, Marathon ... Learn more at marathon.health ABOUT THE JOB The RN works with a concierge physician to provide ...

All JobsConcierge JobsVirtual Concierge JobsVirtual Concierge Jobs in Maine

Virtual Concierge information

What is a virtual concierge?

A virtual concierge, also known as a personal concierge, offers various administrative and organizational services while working and communicating remotely to help busy clients or businesses. As a virtual concierge, you’re typically on-call and fulfill the essential tasks that your clients don’t have time to do or can’t do on their own. Job duties include making travel arrangements, scheduling meetings, answering phone calls and emails, researching various information, and invoicing or maintaining files. Customer service skills are vital for this career, and you need to be highly organized to manage daily activities for several clients at a time.

What are the key skills and qualifications needed to thrive as a virtual concierge?

To thrive as a Virtual Concierge, you need strong customer service skills, attention to detail, and often a background in hospitality or administration. Familiarity with CRM software, booking platforms, and communication tools like live chat or email systems is typically required. Exceptional communication, problem-solving abilities, and a proactive attitude help deliver personalized and seamless guest experiences remotely. These skills ensure that clients receive prompt, accurate assistance, fostering satisfaction and loyalty in a virtual environment.

What are some common challenges virtual concierges face when managing multiple guest requests simultaneously?

Virtual Concierges often juggle a high volume of inquiries across various platforms, which can make prioritizing and addressing each guest’s needs challenging. Effective time management, strong communication skills, and the ability to quickly access and relay information are essential to ensuring prompt, personalized service. The role frequently requires multitasking—coordinating reservations, answering questions, and resolving issues—all while maintaining a friendly, professional demeanor. Leveraging digital tools and establishing clear workflows can help manage these demands efficiently.

What is the difference between Virtual Concierge vs Virtual Assistant?

AspectVirtual ConciergeVirtual Assistant
CredentialsCustomer service experience, hospitality or related certifications often preferredAdministrative skills, basic computer proficiency, sometimes specific software training
Work EnvironmentRemote, client-facing, often in hospitality or luxury servicesRemote, administrative support across various industries
Employer & IndustryHotels, resorts, luxury services, travel companiesBusinesses, entrepreneurs, corporate clients across multiple sectors
Search & Comparison IntentCustomer service, hospitality, guest experienceAdministrative support, scheduling, email management

While both roles operate remotely and require strong communication skills, a Virtual Concierge focuses on guest services and hospitality-related tasks, whereas a Virtual Assistant handles administrative duties across various industries. Understanding these differences helps job seekers target the right opportunities based on their skills and career goals.

More about Virtual Concierge jobs

What are the most commonly searched types of Concierge jobs in Maine?

The most popular types of Concierge jobs in Maine are:

What are popular job titles related to Virtual Concierge jobs in Maine?

For Virtual Concierge jobs in Maine, the most frequently searched job titles are:

What job categories do people searching Virtual Concierge jobs in Maine look for?

The top searched job categories for Virtual Concierge jobs in Maine are:

What cities in Maine are hiring for Virtual Concierge jobs?

Cities in Maine with the most Virtual Concierge job openings:

Virtual Concierge jobs near you
Infographic showing various Virtual Concierge job openings in Maine as of August 2026, with employment types broken down into 86% Full Time, 11% Part Time, 1% Temporary, and 2% Contract. Highlights an 32% Physical, 2% Hybrid, and 66% Remote job distribution.

Senior Disability Claims Examiner (Virtual)

Portland, ME • On-site, Remote

Prudential Financial, Inc.

8.7

Company rating: 8.7 out of 10

Based on 49 frontline employees who took The Breakroom Quiz

73rd of 315 rated insurance

People enjoy working here

Good employer

Recommended by students

Learn more about Prudential Financial, Inc.external

$61K - $101K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Job description

Job Classification:
Operations - Insurance Operations
We are seeking a Senior Level Claim Manager to provide top-tier customer service to one of our largest Group Insurance clients. In this role, you will gain a deep understanding of the client's culture and apply your expert customer service skills to guide and support their employees at the start of their leave. You will work with various products, including Short Term Disability, Statutory Leaves, and Absence, to ensure a seamless experience for employees.
As a member of this team, you will go beyond traditional claim management duties. This includes handling customer service calls specifically for your assigned client. You are expected to become thoroughly familiar with the client's culture and product offerings to deliver exceptional service to both the client and their employees. You will look for opportunities to enhance the claimant experience and act as a champion for continuous process improvement within the Concierge Team. You will have the chance to interact with the client's Leave team during quarterly virtual meetings and will engage daily with the client's Benefits Business Partners.
Responsibilities:
  • Provide excellent customer service while managing approximately 95 Short-Term Disability (STD) claims.
  • Oversee a portfolio of complex claims, including those involving co-morbidities, behavioral health issues, and self-reported symptoms.

Qualifications:
  • 2-3 years of experience in STD is required (FMLA/State Leave experience is preferred).
  • Proficient in proactive communication through various channels, such as phone, email, letters, Teams messaging, group Teams calls, and one-on-one video calls, to deliver exceptional service.
  • Energetic and customer-focused, with a proven ability to maintain strong customer relationships.
  • Confident in communicating with highly skilled and educated claimants in the software industry, especially in challenging situations.
  • Excellent documentation skills to accurately capture telephone conversations and create clear, concise claim plans.
  • Ability to understand and interpret complex and non-standard policy and plan provisions.
  • Strong ability to independently navigate ambiguous situations and adapt quickly when needed.
  • Excellent organizational and time management skills.
  • Demonstrated analytical and math skills.
  • Provide technical direction to other claims personnel as needed.
  • Strong teamwork skills and the ability to leverage resources to achieve goals.

Work Environment:
This role is virtual, so candidates must meet the following requirements:
  • Subscribe to an internet service provider plan with at least 25 Mbps download speeds and be willing to troubleshoot any connectivity issues.
  • Capable of handling calls with a cell phone (with unlimited data and minutes) or a landline. Your personal phone number will not be disclosed to customers.
  • Have a quiet, distraction-free work area at home.
  • Preference to be available to work Pacific Time Zone business hours; it not Pacific Time Zone, ability to work a later work shift to support customer located on the West Coast.
  • Demonstrate reliability and dependability throughout the extensive training program.

#LI-MG1
What we offer you:
Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $61,700.00 to $101,900.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills.
  • Market competitive base salaries, with a yearly bonus potential at every level.
  • Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
  • 401(k) plan with company match (up to 4%).
  • Company-funded pension plan.
  • Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
  • Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
  • Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
  • Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period).

Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.
Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.
Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law.
If you need an accommodation to complete the application process, please email accommodations.hw@prudential.com.
If you are experiencing a technical issue with your application or an assessment, please email careers.technicalsupport@prudential.com to request assistance.

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