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Virtual Concierge Jobs in Florida (NOW HIRING)

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How much do virtual concierge jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for virtual concierge in Florida is $13.54, according to ZipRecruiter salary data. Most workers in this role earn between $11.15 and $14.38 per hour, depending on experience, location, and employer.

What is a virtual concierge?

A virtual concierge, also known as a personal concierge, offers various administrative and organizational services while working and communicating remotely to help busy clients or businesses. As a virtual concierge, you’re typically on-call and fulfill the essential tasks that your clients don’t have time to do or can’t do on their own. Job duties include making travel arrangements, scheduling meetings, answering phone calls and emails, researching various information, and invoicing or maintaining files. Customer service skills are vital for this career, and you need to be highly organized to manage daily activities for several clients at a time.

What are the key skills and qualifications needed to thrive as a virtual concierge?

To thrive as a Virtual Concierge, you need strong customer service skills, attention to detail, and often a background in hospitality or administration. Familiarity with CRM software, booking platforms, and communication tools like live chat or email systems is typically required. Exceptional communication, problem-solving abilities, and a proactive attitude help deliver personalized and seamless guest experiences remotely. These skills ensure that clients receive prompt, accurate assistance, fostering satisfaction and loyalty in a virtual environment.

What are some common challenges virtual concierges face when managing multiple guest requests simultaneously?

Virtual Concierges often juggle a high volume of inquiries across various platforms, which can make prioritizing and addressing each guest’s needs challenging. Effective time management, strong communication skills, and the ability to quickly access and relay information are essential to ensuring prompt, personalized service. The role frequently requires multitasking—coordinating reservations, answering questions, and resolving issues—all while maintaining a friendly, professional demeanor. Leveraging digital tools and establishing clear workflows can help manage these demands efficiently.

What is the difference between Virtual Concierge vs Virtual Assistant?

AspectVirtual ConciergeVirtual Assistant
CredentialsCustomer service experience, hospitality or related certifications often preferredAdministrative skills, basic computer proficiency, sometimes specific software training
Work EnvironmentRemote, client-facing, often in hospitality or luxury servicesRemote, administrative support across various industries
Employer & IndustryHotels, resorts, luxury services, travel companiesBusinesses, entrepreneurs, corporate clients across multiple sectors
Search & Comparison IntentCustomer service, hospitality, guest experienceAdministrative support, scheduling, email management

While both roles operate remotely and require strong communication skills, a Virtual Concierge focuses on guest services and hospitality-related tasks, whereas a Virtual Assistant handles administrative duties across various industries. Understanding these differences helps job seekers target the right opportunities based on their skills and career goals.

More about Virtual Concierge jobs

What are the most commonly searched types of Concierge jobs in Florida?

The most popular types of Concierge jobs in Florida are:

What are popular job titles related to Virtual Concierge jobs in Florida?

For Virtual Concierge jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Virtual Concierge jobs in Florida look for?

The top searched job categories for Virtual Concierge jobs in Florida are:

What cities in Florida are hiring for Virtual Concierge jobs?

Cities in Florida with the most Virtual Concierge job openings:

Virtual Concierge jobs near you
Infographic showing various Virtual Concierge job openings in Florida as of August 2026, with employment types broken down into 57% Full Time, and 43% Part Time. Highlights an 100% In-person job distribution, with an average salary of $28,164 per year, or $13.5 per hour.

Genesis Customer Experience Specialist - Sales

Jenkins Genesis of NE Jacksonville

Jacksonville, FL • On-site

Full-time

Medical, Dental, Vision, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Job Summary:
The Genesis Customer Experience Specialist - Sales serves as the primary point of contact for Genesis clients throughout the sales journey-from initial inquiry to post-purchase follow-up. This role focuses on delivering an elevated, luxury-brand experience, offering concierge-level service, in-depth product knowledge, and personalized assistance to ensure an exceptional customer journey both in-store and online.
Key Responsibilities:
  • Sales & Guest Experience
    • Greet all guests promptly, professionally, and with enthusiasm.
    • Provide an immersive Genesis brand experience through detailed vehicle presentations, test drives, and feature demonstrations.
    • Act as a trusted advisor to clients-listening to their needs, offering recommendations, and guiding them through the purchase or lease process.
  • Digital & Concierge Experience
    • Respond to online inquiries, texts, chats, and phone leads with speed and professionalism.
    • Schedule appointments, deliver digital walk-arounds, and offer virtual product demonstrations as needed.
    • Assist with Genesis concierge services such as at-home test drives, vehicle pickup/delivery, or digital paperwork coordination.
  • Client Relationship Management
    • Build long-term relationships through consistent communication, follow-ups, and check-ins.
    • Maintain detailed records in the CRM to track client preferences, interactions, and purchase timelines.
    • Support post-sale satisfaction by coordinating first service appointments, helping with tech setup, and facilitating delivery experiences.
  • Product Expertise
    • Stay current on Genesis product offerings, competitive models, and technology features.
    • Participate in ongoing brand and sales training to maintain a high level of product and process knowledge.
    • Confidently communicate vehicle features, benefits, and value propositions in a customer-focused way.
  • Team Collaboration
    • Work closely with sales managers, finance managers, and service advisors to ensure a seamless handoff and cohesive customer experience.
    • Provide feedback to management on customer insights and process improvements.
Qualifications:
Required:
  • Previous experience in luxury retail, automotive sales, or customer experience roles.
  • Strong communication and interpersonal skills, both verbal and written.
  • Tech-savvy with comfort using CRM systems, mobile devices, and virtual communication tools.

Preferred:
  • Automotive sales or concierge experience, preferably in a luxury or premium brand setting.
  • Knowledge of the Genesis brand, or willingness to become a product expert quickly.
  • Bilingual a plus (based on market demographics).
Key Traits:
  • Passion for delivering high-end customer experiences.
  • Polished, professional demeanor and appearance.
  • High emotional intelligence and attention to detail.
  • Driven, self-motivated, and results-oriented without being pushy.
Compensation & Benefits:
  • Base salary plus commission/bonus structure
  • Health, dental, and vision insurance
  • Paid time off and employee discounts
  • Ongoing training and brand certification opportunities

Apply