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Virtual Chat Assistant Jobs in Washington (NOW HIRING)

Leasing Consultant

Reston, VA · On-site

$17.25 - $20.25/hr

... * Assist onsite teams by preparing accurate lease documentation, verifying lease packages, and ... Comfortable with virtual leasing tools (video tours, chat platforms, digital workflow systems)

Retail Supervisor

Glen Burnie, MD · On-site

$17.45 - $21.54/hr

  • Vision

  • Retirement

As a member of the management team, you will assist in building and retaining a high performing ... Communicates daily sales goals to all team members and drives action through Chat Ins/Chat Outs.

Tier 2 APR After Hours Support

Washington, DC · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Account & Asset Management * Assist with user account provisioning, password resets, and WHfB ... Deliver high-quality support via phone, email, chat, and remote-access tools. * Communicate ...

AI Software Engineer, Senior

Laurel, MD · On-site

$86.80 - $198/hr

  • Medical

  • Life

  • Retirement

  • PTO

Experience with AI or LLM-powered developer tools, including chat-based interfaces or automated ... assist with responses during interviews (whether in-person or virtual) is prohibited unless ...

Showing results 41-60

Virtual Chat Assistant information

What is a virtual chat assistant?

Virtual chat assistants are professionals who provide customer support, information, or other assistance online, primarily through chat platforms. They handle tasks such as answering customer inquiries, resolving issues, providing product or service information, and sometimes performing administrative work. Virtual chat assistants can work for a variety of industries and often work remotely, making them a flexible option for both employers and employees. Their goal is to ensure customers receive prompt, accurate, and helpful responses to their questions or concerns.

What are the key skills and qualifications needed to thrive as a virtual chat assistant?

To thrive as a Virtual Chat Assistant, you need strong written communication skills, quick typing abilities, and familiarity with customer service best practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and helpdesk software is typically required. Exceptional interpersonal skills, patience, and multitasking abilities help you stand out in this role. These skills are crucial for efficiently resolving customer inquiries, ensuring satisfaction, and maintaining a positive brand image in a remote environment.

What are some common challenges virtual chat assistants face when communicating with customers online?

Virtual Chat Assistants often encounter challenges such as interpreting ambiguous customer queries, managing multiple conversations simultaneously, and maintaining a consistent, friendly tone across all interactions. They must quickly adapt to different customer personalities and resolve issues efficiently, even with limited context. Continuous learning about company products and services, as well as utilizing knowledge bases, helps overcome these challenges and ensures high-quality support.

What is the difference between Virtual Chat Assistant vs Customer Service Representative?

AspectVirtual Chat AssistantCustomer Service Representative
CredentialsBasic computer skills, communication skillsHigh school diploma, customer service training
Work EnvironmentRemote, online platformsCall centers, retail stores, offices
Industry UsageE-commerce, tech companies, online servicesRetail, telecom, banking
Job FocusHandling online chats, providing info, troubleshootingPhone calls, in-person support, email

While both roles involve assisting customers, Virtual Chat Assistants primarily handle online chat inquiries remotely, focusing on digital communication. Customer Service Representatives often work in person or over the phone, providing direct support. The roles overlap in communication skills and industry usage but differ mainly in work environment and interaction methods.

What cities in Washington are hiring for Virtual Chat Assistant jobs?

Cities in Washington with the most Virtual Chat Assistant job openings:

Infographic showing various Virtual Chat Assistant job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

Logistics Analyst and Webinar Support Specialist

General Dynamics Information Technology

Falls Church, VA • On-site

$68K - $92K/yr

Full-time

Retirement, PTO

Posted 4 days ago


General Dynamics Information Technology rating

7.8

Company rating: 7.8 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

87th of 224 rated it services


Job description

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REQ#: RQ225513Public Trust: None Requisition Type: Regular Your Impact

Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being and support of U.S. citizens.

Job Description

LOGISTICS ANALYST AND WEBINAR SUPPORT SPECIALIST
Keep operations on track and your career in motion as a Logistics Analyst and Webinar Support Specialist at GDIT. Your work supporting logistics and virtual stakeholder webinars at GDIT will support government missions and your enable your long-term career growth. As a Logistics Analyst and Webinar Support Specialist, the work youll do at GDIT will be impactful to EPA's mission. You will play a crucial role in supporting GDIT teams deploying to the field for EPA projects focused on data collection and enable EPA to deliver webinars focused on water sector resilience.
OVERVIEW

We are seeking a highly organized and adaptable candidate to support two primary operational areas: (1) logistics and inventory management for field teams collecting water utility data, and (2) coordination, administration, and delivery of largescale virtual webinars. These webinars are attended by hundreds to thousands of participants, requiring strong attention to detail, reliable coordination skills, and comfort operating in a fastpaced digital event environment. The ideal candidate excels at followthrough, organization, and balancing responsibilities across both physical and virtual work settings.

Primary Duties and Responsibilities

Logistics and Inventory Support:

Maintain and organize materials and equipment used by field teams conducting water utility data collection.

Update and manage inventory using an inventory application, ensuring accurate stock levels and timely replenishment.

Unbox, inspect, clean, and recondition returned materials and equipment.

Review incoming equipment requests from field teams and confirm accuracy prior to fulfillment.

Package items securely and prepare shipments for field personnel.

Coordinate outbound shipping, monitor tracking information, and document deliveries.

Maintain workspace cleanliness, organization, and readiness for rapid turnaround of supplies.

Webinar Coordination and Support:

Assist with scheduling, planning, and logistics for virtual webinars attended by hundreds to thousands of participants.

Coordinate with presenters, internal staff, and support teams to gather materials, confirm technology needs, and prepare agendas.

Prepare and submit applications to state accrediting organizations to secure Continuing Education credits for webinar participants.

Manage Continuing Education documentation, including tracking approvals, maintaining accreditation requirements, and organizing attendance records.

Configure webinar platforms, schedule sessions, set up registration links, and prepare automated communications.

Provide live webinar support by monitoring participant engagement at scale, managing Q&A and chat features, resolving attendee issues, and assisting presenters.

Complete postwebinar responsibilities such as downloading attendance reports, preparing Continuing Education certificates, and coordinating participant followup.


WHAT YOULL NEED TO SUCCEED
The candidate must have:
Education: Bachelor of Arts/Bachelor of Science
Experience: 2+ years of experience in logistics support, inventory management, operations, or similar fields. Experience supporting virtual trainings, webinars, or professional education events is preferred but not required.
Competencies:

- Strong organizational skills

- Attention to detail

- Excellent communication skills

- Proactive mindset and positive attitude

- Customerservice orientation toward supporting internal teams and large groups of external webinar participants

US citizenship required
Role requirements: active, valid driver's license required. Candidate will work onsite at GDIT's Falls Church, Virginia location.
GDIT is a drug free workplace.


GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Flexibility: Full-flex work week to own your priorities at work and at home
Community: Award-winning culture of innovation and a military-friendly workplace

Work Requirements
Years of Experience

2 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification
Travel Required

None

Citizenship

U.S. Citizenship Required

Salary and Benefit Information

The likely salary range for this position is $68,000 - $92,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.

Our Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans


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About General Dynamics Information Technology

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GDIT is a global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense, and intelligence community. Its 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. The company operates across 50+ countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber, and application development.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Falls Church, VA, US