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Virtual Chat Assistant Jobs in Washington (NOW HIRING)

David's Bridal, LLC.

Retail Keyholder

Woodbridge, VA · On-site

$17.45 - $21.54/hr

As a member of the management team, you will assist in building and retaining a high performing ... Communicates daily sales goals to all team members and drives action through Chat Ins/Chat Outs.

David's Bridal, LLC.

Retail Keyholder

Glen Burnie, MD · On-site

$17.45 - $21.54/hr

As a member of the management team, you will assist in building and retaining a high performing ... Communicates daily sales goals to all team members and drives action through Chat Ins/Chat Outs.

Gates Hudson & Associates

Leasing Consultant

Reston, VA · On-site

$17.25 - $20.25/hr

... * Assist onsite teams by preparing accurate lease documentation, verifying lease packages, and ... Comfortable with virtual leasing tools (video tours, chat platforms, digital workflow systems)

Arlingtoncu

Contact Center Manager

Alexandria, VA · On-site

$93 - $109/hr

... phone, chat, secure messaging, and virtual advisor channels. This is a hands‑on leadership role responsible for coaching and developing Assistant Managers and frontline teams, managing key ...

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Virtual Chat Assistant information

What is a virtual chat assistant?

Virtual chat assistants are professionals who provide customer support, information, or other assistance online, primarily through chat platforms. They handle tasks such as answering customer inquiries, resolving issues, providing product or service information, and sometimes performing administrative work. Virtual chat assistants can work for a variety of industries and often work remotely, making them a flexible option for both employers and employees. Their goal is to ensure customers receive prompt, accurate, and helpful responses to their questions or concerns.

What are the key skills and qualifications needed to thrive as a virtual chat assistant?

To thrive as a Virtual Chat Assistant, you need strong written communication skills, quick typing abilities, and familiarity with customer service best practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and helpdesk software is typically required. Exceptional interpersonal skills, patience, and multitasking abilities help you stand out in this role. These skills are crucial for efficiently resolving customer inquiries, ensuring satisfaction, and maintaining a positive brand image in a remote environment.

What are some common challenges virtual chat assistants face when communicating with customers online?

Virtual Chat Assistants often encounter challenges such as interpreting ambiguous customer queries, managing multiple conversations simultaneously, and maintaining a consistent, friendly tone across all interactions. They must quickly adapt to different customer personalities and resolve issues efficiently, even with limited context. Continuous learning about company products and services, as well as utilizing knowledge bases, helps overcome these challenges and ensures high-quality support.

What is the difference between Virtual Chat Assistant vs Customer Service Representative?

AspectVirtual Chat AssistantCustomer Service Representative
CredentialsBasic computer skills, communication skillsHigh school diploma, customer service training
Work EnvironmentRemote, online platformsCall centers, retail stores, offices
Industry UsageE-commerce, tech companies, online servicesRetail, telecom, banking
Job FocusHandling online chats, providing info, troubleshootingPhone calls, in-person support, email

While both roles involve assisting customers, Virtual Chat Assistants primarily handle online chat inquiries remotely, focusing on digital communication. Customer Service Representatives often work in person or over the phone, providing direct support. The roles overlap in communication skills and industry usage but differ mainly in work environment and interaction methods.

How do you become a virtual chat assistant?

To become a virtual chat assistant, you typically need strong communication skills, basic computer literacy, and familiarity with chat platforms or customer service tools. Many roles require a high school diploma or equivalent, and some employers may prefer prior customer service experience or relevant certifications. Training is often provided by the employer to familiarize new assistants with specific software and protocols.

How to become a virtual chat assistant?

To become a virtual chat assistant, you typically need strong communication skills, basic computer literacy, and familiarity with chat or customer service platforms. Many roles require a high school diploma or equivalent, and some employers prefer prior customer service experience or relevant certifications. Flexibility and the ability to work independently are also important qualities for this role.

What are popular job titles related to Virtual Chat Assistant jobs in Washington?

For Virtual Chat Assistant jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Virtual Chat Assistant jobs in Washington look for?

The top searched job categories for Virtual Chat Assistant jobs in Washington are:

What cities in Washington are hiring for Virtual Chat Assistant jobs?

Cities in Washington with the most Virtual Chat Assistant job openings:

Virtual Chat Assistant jobs near you
Infographic showing various Virtual Chat Assistant job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, 1% Temporary, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Conversational AI/ Chatbot Developer

Diverse Agile Solutions

Adelphi, MD • On-site, Remote

$85K - $90K/yr

Full-time

Posted 7 days ago

Job description

Conversational AI / Chatbot Developer

Diverse Agile Solutions, LLC (DAS) is seeking an experienced Conversational AI / Chatbot Developer to support an enterprise client and help design, develop, integrate, and optimize next-generation conversational AI experiences.

This is an exciting opportunity for a developer who enjoys working at the intersection of traditional conversational AI, Generative AI, and autonomous AI agents. The ideal candidate will have strong Microsoft Azure conversational technology experience and be comfortable integrating AI solutions with enterprise platforms such as Salesforce and PeopleSoft.

What You'll Do
  • Design, develop, test, deploy, and maintain enterprise chatbots, virtual assistants, and AI agents.
  • Develop and maintain conversational applications using Azure Bot Framework SDK v4.
  • Build conversational workflows using Waterfall Dialogs, custom middleware, and state management.
  • Help modernize existing chatbot capabilities using Azure AI Foundry, Microsoft Copilot Studio, and Microsoft Agents 365 / Microsoft 365 Agents SDK technologies.
  • Integrate conversational applications with enterprise systems using MuleSoft, REST APIs, Salesforce, and PeopleSoft.
  • Develop Salesforce Live Chat and Case Management integrations for human-agent escalation and automated case routing.
  • Build rich conversational experiences using Adaptive Cards across web, mobile, and messaging channels.
  • Integrate Azure Conversational Language Understanding (CLU) with Azure OpenAI/GPT to support intent recognition, routing, fallback handling, and contextual responses.
  • Develop and optimize RAG and LLM-based solutions.
  • Monitor conversation logs, intent accuracy, containment rates, and other performance metrics to continuously improve the user experience.
  • Use tools such as Azure Application Insights and Power BI to analyze conversational performance.
  • Work with Product Managers, UX Designers, developers, and business stakeholders to translate business requirements into effective conversational experiences.
  • Participate in Agile development, testing, code reviews, and CI/CD activities.
Required Qualifications
  • 3+ years of software development experience with a focus on Conversational AI, NLP/NLU, chatbots, or LLM/AI agent development.
  • Hands-on experience with Azure Bot Framework SDK v4.
  • Experience with Waterfall Dialogs, custom middleware, and conversation state management.
  • Strong programming experience with C# and .NET.
  • Experience with JavaScript, HTML, and CSS.
  • Experience with Azure OpenAI and/or Generative AI technologies.
  • Experience with Azure CLU or other NLU technologies.
  • Experience integrating enterprise applications through REST APIs and/or MuleSoft.
  • Experience with Salesforce and/or PeopleSoft integrations.
  • Strong understanding of conversational design, APIs, enterprise integration, and cloud-based application development.
  • Excellent communication skills and ability to work effectively with technical and non-technical stakeholders.
Preferred Qualifications
  • Experience with Azure AI Foundry.
  • Experience with Microsoft Copilot Studio.
  • Experience with Microsoft Agents 365 / Microsoft 365 Agents SDK.
  • Experience developing Adaptive Cards.
  • Salesforce Live Chat and Case Management integration experience.
  • Experience with Azure Cosmos DB for conversation state and user context.
  • Experience with Azure Application Insights and Power BI.
  • Experience developing RAG/LLM orchestration solutions.
  • Experience building or maintaining CI/CD pipelines using Azure DevOps, GitHub Actions, or similar tools.
  • Experience working in higher education or other complex enterprise environments.
  • Experience with agentic AI and autonomous AI architectures.
Why Join DAS?

At Diverse Agile Solutions, you'll work on challenging technology initiatives involving Artificial Intelligence, Cloud, DevSecOps, Cybersecurity, Agile Transformation, and Enterprise IT modernization.

We are a growing technology services company that values technical excellence, collaboration, accountability, and professional growth.

Position Details

Position: Conversational AI / Chatbot Developer
Company: Diverse Agile Solutions, LLC
Employment Type: Contract
Work Arrangement: [Remote potential depending on candidate]
Location: Adelphi, MD
Duration: Initially 6 month with possible extension
Compensation: $85,000 - $90,000

How to Apply

If you're an experienced Conversational AI developer who is excited about combining Azure, Generative AI, enterprise integrations, and next-generation AI agents, we'd like to hear from you.


Employment Type: FULL_TIME

Apply