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Virtual Chat Assistant Jobs in Washington (NOW HIRING)

MAPMG

Virtual AHC/Urgent Care

Washington, DC · On-site

$280K/yr

Virtual AHC/Urgent Care The Mid-Atlantic Permanente Medical Group (MAPMG) is a leading group of ... To keep current with emails as well as internal text and chat message platforms before each shift

MAPMG

Virtual AHC/Urgent Care

Washington, DC · On-site +1

$280K/yr

To keep current with emails as well as internal text and chat message platforms before each shift ... Experienced in all modalities of virtual care * Currently licensed or able to obtain licenses in ...

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Virtual Chat Assistant information

What are the key skills and qualifications needed to thrive as a Virtual Chat Assistant, and why are they important?

To thrive as a Virtual Chat Assistant, you need strong written communication skills, quick typing abilities, and familiarity with customer service best practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and helpdesk software is typically required. Exceptional interpersonal skills, patience, and multitasking abilities help you stand out in this role. These skills are crucial for efficiently resolving customer inquiries, ensuring satisfaction, and maintaining a positive brand image in a remote environment.

What are virtual chat assistants?

Virtual chat assistants are professionals who provide customer support, information, or other assistance online, primarily through chat platforms. They handle tasks such as answering customer inquiries, resolving issues, providing product or service information, and sometimes performing administrative work. Virtual chat assistants can work for a variety of industries and often work remotely, making them a flexible option for both employers and employees. Their goal is to ensure customers receive prompt, accurate, and helpful responses to their questions or concerns.

What is the difference between Virtual Chat Assistant vs Customer Service Representative?

AspectVirtual Chat AssistantCustomer Service Representative
CredentialsBasic computer skills, communication skillsHigh school diploma, customer service training
Work EnvironmentRemote, online platformsCall centers, retail stores, offices
Industry UsageE-commerce, tech companies, online servicesRetail, telecom, banking
Job FocusHandling online chats, providing info, troubleshootingPhone calls, in-person support, email

While both roles involve assisting customers, Virtual Chat Assistants primarily handle online chat inquiries remotely, focusing on digital communication. Customer Service Representatives often work in person or over the phone, providing direct support. The roles overlap in communication skills and industry usage but differ mainly in work environment and interaction methods.

What are some common challenges Virtual Chat Assistants face when communicating with customers online?

Virtual Chat Assistants often encounter challenges such as interpreting ambiguous customer queries, managing multiple conversations simultaneously, and maintaining a consistent, friendly tone across all interactions. They must quickly adapt to different customer personalities and resolve issues efficiently, even with limited context. Continuous learning about company products and services, as well as utilizing knowledge bases, helps overcome these challenges and ensures high-quality support.
What are popular job titles related to Virtual Chat Assistant jobs in Washington? For Virtual Chat Assistant jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Virtual Chat Assistant jobs in Washington look for? The top searched job categories for Virtual Chat Assistant jobs in Washington are:
What cities in Washington are hiring for Virtual Chat Assistant jobs? Cities in Washington with the most Virtual Chat Assistant job openings:
Virtual Chat Assistant jobs near you
Infographic showing various Virtual Chat Assistant job openings in Washington as of July 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

Virtual AHC/Urgent Care

Mid-Atlantic Permanente Medical Group PC

Washington, DC

$280K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 7 days ago

Job description

The Mid-Atlantic Permanente Medical Group (MAPMG) is a leading group of over 1,800 physicians in Maryland, Virginia, and Washington, D.C., exclusively caring for Kaiser Permanente patients. We invite applications for a specialist in Virtual Urgent Care (Emergency Medicine or Family Medicine trained) to provide virtual care services to our members throughout our service areas in DC, MD & VA.

Candidates must reside in Maryland, Virginia or the District of Columbia. 

This position requires you to work a mixture of in-person clinical shifts in our Advanced Urgent Cares for the first 3 months (approximately 120 hours) alongside telemedicine shifts before you begin your virtual-only position so that you will learn our integrated system.   To maintain familiarity with our integrative care model, a minimum of 100 hours (approximately 0.05 FTE) of in-person urgent care, dispersed throughout the year, is required annually.

Unlike other U.S. health systems, MAPMG is built and led by physicians who earn competitive salaries, without income based on providing individual services. Our medical group comprises of board-certified physicians across 60+ specialties. MAPMG physicians use a comprehensive electronic health record (EHR) to coordinate care. Our focus is on long-term health, prevention, diagnosing, and treating diseases effectively. MAPMG researchers and staff support innovative ideas, ensuring quality care, educational programming, and advancing best practices through research.

What You Can Expect:

  • This position is a 1.0 FTE, which is the equivalent of 40 hours per week and is reflected in the salary listed below
  • To provide virtual urgent care
  • To keep current with telemedicine guidance, attends meetings and conferences, and provide insights to colleagues
  • To keep current with emails as well as internal text and chat message platforms before each shift
  • To be scheduled for Get Care Now (on-demand synchronous care) and E-visits (asynchronous care)
  • To work evenings, overnights, and holidays (3 out of the 5 minor holidays, 2 of the major winter holidays, and one holiday eve)
  • To work 1 out of every 2 weekends
  • To work with MAPMG Licensing Team to procure >20 required state medical licenses by 2 years post-hire and maintain those licenses.

Minimum Requirements:

  • MD or DO
  • Board Certified or Eligible in Family practice or Emergency Medicine
  • Experienced in all modalities of virtual care
  • Currently licensed or able to obtain licenses in the District of Columbia, Maryland, and Virginia

MAPMG Physicians:

  • Practice patient-centered, culturally competent medical care
  • Communicate thoughtfully (listen, educate, advocate)
  • Lead with integrity
  • Value teamwork
  • Are transparent and honest
  • Go “above and beyond” for their patients

We Provide You:

  • Competitive compensation
  • Pathway for physicians to become shareholders of MAPMG
  • Comprehensive benefits including 100% employer-funded medical and dental insurance premiums, a pension plan and 401(k), life insurance, and paid leave
  • Complete professional liability coverage provided at no cost, 100% reimbursement for obtaining and maintaining board certification, continuing medical education reimbursement, and in-house CME opportunities
  • A concierge service that works directly with you to apply for all required state, CDS, and DEA licenses
  • Virtual Care Home Equipment Bundle

The starting annual salary for this position is $280,000 which considers an applicant’s skills and qualifications, certain degrees and certifications, training, market data, and other relevant factors. In addition to the salary range above, MAPMG offers rich benefits that add substantial value to the total compensation package. 

MAPMG continuously works to identify and mitigate healthcare inequities, and that starts with providing an inclusive, supportive environment for our physicians. We encourage applicants of any race, color, religion, sex, sexual orientation, gender identity, or national origin who commit to practicing culturally competent healthcare.

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