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Virtual Chat Assistant Jobs in Washington (NOW HIRING)

... virtual appointments, phones, or live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast ...

... virtual appointments, phones, or live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast ...

... virtual appointments, phones, or live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast ...

... virtual appointments, phones, or live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast ...

... virtual appointments, phones, or live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast ...

... virtual appointments, phones, or live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast ...

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Virtual Chat Assistant information

What is a virtual chat assistant?

Virtual chat assistants are professionals who provide customer support, information, or other assistance online, primarily through chat platforms. They handle tasks such as answering customer inquiries, resolving issues, providing product or service information, and sometimes performing administrative work. Virtual chat assistants can work for a variety of industries and often work remotely, making them a flexible option for both employers and employees. Their goal is to ensure customers receive prompt, accurate, and helpful responses to their questions or concerns.

What are the key skills and qualifications needed to thrive as a virtual chat assistant?

To thrive as a Virtual Chat Assistant, you need strong written communication skills, quick typing abilities, and familiarity with customer service best practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and helpdesk software is typically required. Exceptional interpersonal skills, patience, and multitasking abilities help you stand out in this role. These skills are crucial for efficiently resolving customer inquiries, ensuring satisfaction, and maintaining a positive brand image in a remote environment.

What are some common challenges virtual chat assistants face when communicating with customers online?

Virtual Chat Assistants often encounter challenges such as interpreting ambiguous customer queries, managing multiple conversations simultaneously, and maintaining a consistent, friendly tone across all interactions. They must quickly adapt to different customer personalities and resolve issues efficiently, even with limited context. Continuous learning about company products and services, as well as utilizing knowledge bases, helps overcome these challenges and ensures high-quality support.

What is the difference between Virtual Chat Assistant vs Customer Service Representative?

AspectVirtual Chat AssistantCustomer Service Representative
CredentialsBasic computer skills, communication skillsHigh school diploma, customer service training
Work EnvironmentRemote, online platformsCall centers, retail stores, offices
Industry UsageE-commerce, tech companies, online servicesRetail, telecom, banking
Job FocusHandling online chats, providing info, troubleshootingPhone calls, in-person support, email

While both roles involve assisting customers, Virtual Chat Assistants primarily handle online chat inquiries remotely, focusing on digital communication. Customer Service Representatives often work in person or over the phone, providing direct support. The roles overlap in communication skills and industry usage but differ mainly in work environment and interaction methods.

How do you become a virtual chat assistant?

To become a virtual chat assistant, you typically need strong communication skills, basic computer literacy, and familiarity with chat platforms or customer service tools. Many roles require a high school diploma or equivalent, and some employers may prefer prior customer service experience or relevant certifications. Training is often provided by the employer to familiarize new assistants with specific software and protocols.

How to become a virtual chat assistant?

To become a virtual chat assistant, you typically need strong communication skills, basic computer literacy, and familiarity with chat or customer service platforms. Many roles require a high school diploma or equivalent, and some employers prefer prior customer service experience or relevant certifications. Flexibility and the ability to work independently are also important qualities for this role.

What cities in Washington are hiring for Virtual Chat Assistant jobs?

Cities in Washington with the most Virtual Chat Assistant job openings:

Infographic showing various Virtual Chat Assistant job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, 1% Temporary, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Executive Assistant

AeroVironment

Annapolis Junction, MD • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 19 days ago


Key responsibilities

  • Manage complex calendars, schedule meetings, and coordinate travel and meeting materials for the VP and division leaders.

  • Support day-to-day office operations, including planning events, managing facilities requests, and preparing meeting logistics.

  • Assist in coordinating internal communications, planning engagement activities, and maintaining administrative records for the leadership team.


AeroVironment rating

9.1

Company rating: 9.1 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

7th of 72 rated aerospace companies


Job description

Worker Type

Regular


Job Description

Position Title: Executive Assistant, Intelligence Operations & Solutions

Summary

We are seeking an Executive Assistant to support the VP, Intelligence Operations & Solutions (IOS) Business Unit and IOS division leaders. In this highly visible role, you will play an important part in organizing, managing, and keeping the VP and leadership team operating at a high level. You will own a broad range of administrative and organizational responsibilities, including calendar and meeting management, travel and expense coordination, site/office support, and culture/engagement activities for the IOS team in Annapolis Junction. The ideal candidate is a proactive, polished professional who thrives in a fast-paced environment, maintains strict confidentiality, and brings energy, positivity, and strong judgment to every interaction.

Primary Responsibilities

Executive & Administrative Support

  • Manage complex calendars for the IOS VP and division leaders, including scheduling high-priority meetings, resolving conflicts, and ensuring participants have required materials.
  • Coordinate meetings, travel, conference calls, and expense reports in a timely and accurate manner.
  • Perform a wide range of administrative duties for the IOS VP and business unit leadership.
  • Create and edit professional documents, generate reports, spreadsheets, and presentations.
  • Prepare agendas, read ahead materials, and follow up notes/action trackers for leadership meetings, internal reviews, and customer engagements.
  • Manage schedules, arrange appointments and itineraries, and ensure the VP is briefed and prepared.
  • Handle sensitive information with discretion and maintain strict confidentiality in all matters.
  • Willingness to work outside regular business hours as needed to support business needs, critical meetings, or travel schedules.

Business Unit & Office Operations

  • Support day to day operations for the IOS BU at the Annapolis Junction site, including facilities requests.
  • Plan and coordinate on site and virtual meetings, town halls, customer visits, and other events, including logistics, catering, room/AV setup, and visitor coordination.
  • Ensure conference rooms and presentation materials are prepared prior to meetings.
  • Maintain distribution lists, organizational charts, contact lists, and other administrative records for the IOS leadership team.
  • Track and support completion of recurring business processes (e.g., staff meetings, status reports, metrics rollups, quarterly reviews).

Culture, Engagement & Internal Communications

  • Assist the IOS VP and leadership team in coordinating, planning, and executing a variety of local and companywide activities and events (e.g., all hands, recognition events, team building activities).
  • Support creation and distribution of internal communications (newsletters, announcements, event promotions) aligned with AV's brand and values.
  • Help maintain a consistent, professional presence for the IOS BU in internal channels (e.g., intranet, SharePoint, Teams and other collaboration tools).

Basic Qualifications (Required Skills & Experience)

  • Bachelor's degree in a related field.
  • 2+ years of administrative experience, with preference for experience supporting a senior member of management or executive level leadership.
  • Excellent written, verbal, and presentation skills with a keen eye for detail and accuracy.
  • Strong organizational, analytical, and critical thinking skills.
  • Proven ability to manage multiple priorities and workflows, respond to changing priorities, and work well under pressure.
  • Experience working in a fast paced, dynamic environment.
  • Excellent interpersonal skills with high energy, positivity, and professionalism.
  • Demonstrated ability to collaborate and interact effectively with diverse individuals and cross functional teams.
  • Self starter with the ability to work under minimal guidance and direction.
  • Demonstrated discretion and confidentiality in handling sensitive information.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams, SharePoint) and the ability to quickly adapt to new technologies and tools.
  • Professional demeanor and the ability to defuse emotional or high stress situations in a calm, measured manner.

Other Qualifications & Desired Competencies

  • Experience supporting leaders or teams in defense, aerospace, intelligence, or federal contracting environments.
  • 7+ years of administrative experience with preference for experience supporting a senior member of management or executive level leadership.
  • Experience with culture/branding or employee engagement initiatives at the site or business unit level.
  • Familiarity with AV or similar corporate environments, including working with HR, Security, and Facilities on site operations.
  • Working knowledge or proficiency with using AI tools such as Chat GPT and Claude.

Location: Annapolis Junction, MD (On-site, with some flexibility as business needs allow)


Clearance Level

No Clearance

The salary range for this role is:

$73,500 - $128,500

AeroVironment considers several factors when extending an offer, including but not limited to, the location, the role and associated responsibilities, a candidate's work experience, education/training, and key skills.

ITAR Requirement:

This position requires access to information that is subject to compliance with the International Traffic Arms Regulations ("ITAR") and/or the Export Administration Regulations ("EAR"). In order to comply with the requirements of the ITAR and/or the EAR, applicants must qualify as a U.S. person under the ITAR and the EAR, or a person to be approved for an export license by the governing agency whose technology comes under its jurisdiction. Please understand that any job offer that requires approval of an export license will be conditional on AeroVironment's determination that it will be able to obtain an export license in a time frame consistent with AeroVironment's business requirements. A "U.S. person" according to the ITAR definition is a U.S. citizen, U.S. lawful permanent resident (green card holder), or protected individual such as a refugee or asylee. See 22 CFR 120.15. Some positions will require current U.S. Citizenship due to contract requirements.

Benefits: AV offers an excellent benefits package including medical, dental vision, 401K with company matching, a 9/80 work schedule and a paid holiday shutdown. For more information about our company benefit offerings please visit: http://www.avinc.com/myavbenefits.

We also encourage you to review our company website at http://www.avinc.com to learn more about us.

Principals only need apply. NO agencies please.

About AV:

AV isn't for everyone. We hire the curious, the relentless, the mission-obsessed. The best of the best.

We don't just build defense technology-we redefine what's possible. As the premier autonomous systems company in the U.S., AV delivers breakthrough capabilities across air, land, sea, space, and cyber. From AI-powered drones and loitering munitions to integrated autonomy and space resilience, our technologies shape the future of warfare and protect those who serve.

Founded by legendary innovator Dr. Paul MacCready, AV has spent over 50 years pushing the boundaries of what unmanned systems can do. Our heritage includes seven platforms in the Smithsonian-but we're not building history, we're building what's next.

If you're ready to build technology that matters-with speed, scale, and purpose-there's no better place to do it than AV.

We are proud to be an EEO/AA Equal Opportunity Employer, including disability/veterans. AeroVironment, Inc. is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Qualified applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, protected veteran status, genetic data,sexual orientation, gender identity or other legally protected status.

ITAR


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