Virtual Case Manager Jobs in Minnesota (NOW HIRING)

Position Summary:

This position will provide mobile Safe Harbor services to Sexually Exploited Youth [SEY] up to age 24 through culturally responsive case management and wraparound supports, emphasizing American Indian values, strengths, and nonjudgmental engagement. The Case Manager will use a positive youth development framework to build a relationship with SEY clients to meet them literally where they are in the community. This position will provide a foundational base for their healing and further growth and to achieve greater physical, mental, spiritual, and emotional health. The Case Manager will collaborate with other teams such as street outreach coordinators, existing mental health services, transitioning case managers, legal, medical, and culturally responsive wraparound support services, to assure clients are connected to the services they need.

Essential Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Offer American Indian culturally specific mobile supportive services to survivors of sexual exploitation, trafficking, or survival sex.
• Track participants anonymously after intake using case management database.
• Provide direction and education on Safe Harbor resources immediately after a client has been identified as having histories of sexual exploitation, trafficking, or survival sex.
• Provides weekly one-to-one meetings with clients with the goal of developing a self-guided culturally relevant case plan that focuses on the four aspects of self: physical, mental, spiritual, & emotional health.
• Facilitates client involvement in expert lead workshops pertaining to historical trauma and resiliency.
• Adhere to the work plan outlined in the MDH grant contract including grant timelines & reporting deadlines.
• Directly educates clients on culturally appropriate healing ceremonies, cultural expectations, and the role of healing in Native culture.
• Facilitates educational groups including sexual education & basic life skills.
• Will actively work with client to bridge their estrangement from their Native American traditions with the goal to set them up for success in the community.
• Partner with local Community Elders/Spiritual Advisors to lead ceremonies, educate clients about tending to sacred medicine gardens and their use in traditional healing, storytelling & to educate clients on cultural traditional knowledge.
• Connect with Kinship Worker to possibly establish new healthy supportive connections.
• Provide a safe, secure environment for recovery and healing built on a strong foundation of positive cultural identity.
• Engage with other Safe Harbor grantees on referral processes to enhance coordination of
• referrals and systematic responses to sexually exploited youth
• Connections through referrals, meetings, multi-disciplinary teams, and/or task forces to the larger Safe Harbor network
• Provide an overview of the Safe Harbor system when presenting to or engaging with
• community partners; utilize and distribute Safe Harbor training/outreach materials.
• Provide accurate contact information to the Day One Emergency Shelter & Crisis Hotline and update as necessary.
• Meaningfully engage survivor voices in Safe Harbor work incorporating them in programming and service delivery
• Follow applicable guidance and manuals, as contained the Safe Harbor Resource Guide and Safe Harbor Protocol Guidelines
• Adhere to the No Wrong Door Model and underlying values and philosophies.
• Attend the 40-hour sexual assault advocacy training within the first six months of hire.
• Participate in-person & virtual meetings, quarterly webinars and calls as needed.
• Ensure Safe Harbor grant funds are directed to activities addressing the prevention of
• sexual exploitation of youth and supporting the needs of survivors
• Participate in data collection and the evaluation of Safe Harbor by distributing surveys to participating individuals.
• Complete quarterly semi-annual narrative reports and ensure data in MDH database is updated quarterly.
• Prepare and provide a final report including numbers served, outcomes, program successes.
• and challenges, and survivor engagement activities and compensation
• Flexibility to be mobile & meet youth wherever they are—whether in our Emergency Shelter, Youth Lodge, or transitioning off the street
• Deliver holistic, compassionate care and connect youth to appropriate resources.
• Utilizing trauma-informed, harm-reduction approaches to ensure emotional and moral support from caring adult
• Fostering positive peer relationships that support and reinforce healthy behaviors.
• Providing opportunities to develop positive social values and norms.
• Encouraging youth to make positive contributions to their community.
• Integrating program, family, school, and community support while emphasizing cultural values and strengths.
• Maintain confidentiality under HIPPA and understand its implications in both the workplace and the community.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

Bachelor's degree from a four-year college or university preferred; or four years related experience and/or training with high-risk and vulnerable youth.; or equivalent combination of education and experience.

• Required to have experience working with individuals involving histories of sexual exploitation, human trafficking and/or survival sex. Training in youth development, harm reduction and trauma informed care is preferred.
• Must possess a strong knowledge of local community resources.
• Must have working knowledge of traditional American Indian culture, community, and family systems including spiritual ceremonies that reflect our local Indigenous community.
• At least two years of experience working with at- risk youth in a group, educational or human service setting.
• Must have experience working in the Native American Community and be familiar with the resources available to American Indian youth.
• Must understand risk factors facing American Indian Youth and have an ability to provide educational information to youth and family members.
• Clear understanding of structural racism and historical trauma and its impact on the American Indian community.
• Knowledge of evidence-based practices preferred, specifically Harm Reduction, Motivational Interviewing, Trauma Informed Care and Person-Centered approaches.
• Experience working with youth and families of diverse racial and socioeconomic backgrounds, preferably in a nonprofit organization within the Native Community
• Commitment to diversity and inclusion, both personally and organizationally
• Knowledgeable about and able to respond effectively to the complexities of participants’ lives & the co-occurring challenges/conditions associated with sexual exploitation, trafficking, or survival sex.

Supervisory Competencies:

To perform the job successfully, an individual should demonstrate the following.

Managing People - Develops subordinates' skills and encourages growth. Includes subordinates in planning. Makes self-available to subordinates. Provides direction and gains compliance. Provides regular performance feedback. Takes responsibility for subordinates' activities.

Base Competencies: To perform the job successfully, an individual should demonstrate the following:

Achievement Focus - Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals. Takes calculated risks to accomplish goals.

Communications - Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.

Planning and Organization - Integrates changes smoothly. Plans for additional resources. Prioritizes and plans work activities. Sets goals and objectives. Uses time efficiently. Works in an organized manner.

Managing Participant Focus - Develops new approaches to meeting participant needs. Establishes service criteria. Monitors participant fulfillment. Promotes participant focus. Provides training in participant service delivery.

Problem Solving - Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem solving situations.

Language Ability:

Read and comprehend simple instructions, short correspondence and memos. Write simple correspondence. Effectively present information in one-on-one and small group situations to customers, clients and other employees.

Mathematical Ability:

Add and subtract two-digit numbers and multiply/divide with 10's and 100's. Perform these operations using units of American money and weight measurement, volume and distance.

Reasoning Ability:

Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:

Proficient in Microsoft Office 365 (Word, Excel, PowerPoint, Outlook, Teams, etc.)

Certificates and Licenses:

Valid Minnesota Driver’s License with a satisfactory driving record as outlined in the employee handbook.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Frequent talking and listening. Standing, walking, stooping, kneeling, crouching, crawling, and bending. Lifting up to 40 lbs. Be able to climb several levels of stairs. Frequent use of hands and fingers to operate computers, phones, and writing utensils. Vision requirements as required by having possession of valid Minnesota Driver’s License.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.