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Virtual Call Center Jobs in South Fulton, GA (NOW HIRING)

Curant Health

Support Staff Supervisor

Smyrna, GA · On-site

The ideal candidate will bring proven supervisory experience in a healthcare call center or ... Demonstrated leadership and team-building skills in a virtual or hybrid work environment.

New

Curant Health

Support Staff Supervisor

Smyrna, GA

The ideal candidate will bring proven supervisory experience in a healthcare call center or ... Demonstrated leadership and team-building skills in a virtual or hybrid work environment.

New

1st Class Assist

Appointment Setter

Atlanta, GA · Remote

Company Description We are a new company that provides virtual assistance, inbound and outbound call center solutions and administration support to businesses at an affordable cost. Our services are ...

1st Class Assist

Appointment Setter

Atlanta, GA · On-site

Company Description We are a new company that provides virtual assistance, inbound and outbound call center solutions and administration support to businesses at an affordable cost. Our services are ...

Elevance Health

Pharmacy Technician II

Atlanta, GA · On-site

$16.75 - $20.50/hr

The Clinical Pharmacy Care Center (CPCC) is a clinical pharmacy call center that services Medicare ... Unless specified as primarily virtual by the hiring manager, associates are required to work at an ...

Elevance Health

Pharmacy Technician II

Atlanta, GA

$16.75 - $20.50/hr

The Clinical Pharmacy Care Center (CPCC) is a clinical pharmacy call center that services Medicare ... Unless specified as primarily virtual by the hiring manager, associates are required to work at an ...

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All JobsCall Center JobsVirtual Call Center JobsVirtual Call Center Jobs in South Fulton, GA

Virtual Call Center information

See South Fulton, GA salary details

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How much do virtual call center jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for virtual call center in South Fulton, GA is $13.33, according to ZipRecruiter salary data. Most workers in this role earn between $9.13 and $15.48 per hour, depending on experience, location, and employer.

What is a virtual call center?

A virtual call center is a customer service operation where agents work remotely rather than from a centralized physical location. These agents use internet-based software to handle inbound and outbound calls, as well as other customer interactions like emails or chats. Virtual call centers allow companies to employ staff from different locations, often improving flexibility and reducing overhead costs. They are commonly used in industries such as telecommunications, retail, and technical support.

How do I start my own virtual call center?

To start a virtual call center, you need to develop a business plan, acquire necessary technology such as call center software and reliable internet, and hire or train agents. Ensuring compliance with relevant regulations and establishing clear processes are also essential for effective operation.

What is the difference between Virtual Call Center vs Customer Service Representative?

AspectVirtual Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes training certificationsHigh school diploma or equivalent; customer service training often provided
Work EnvironmentRemote, home-based or virtual office settingTypically office-based or remote, depending on employer
Industry UsageCommon in call centers, customer support, salesCustomer support, sales, technical support roles
Job FunctionsHandling inbound/outbound calls, support, salesAssisting customers, resolving issues, providing product info

The Virtual Call Center and Customer Service Representative roles often overlap, especially in customer support functions. The main difference is that a Virtual Call Center refers to the entire remote operation or platform, while a Customer Service Representative is an individual role within that environment. Both roles require similar skills and credentials, but the Virtual Call Center emphasizes the remote, often technology-driven setup.

What are virtual call center jobs?

Virtual call center jobs focus on providing phone service in a variety of fields. While many people associate them with telemarketing and customer service, companies also use virtual call centers for things like setting appointments. In this role, you may help manage inbound and outbound calls, coordinate with other employees to find solutions to customer issues, and provide additional assistance or answer customer questions as needed. Many virtual call centers focus on a specific field. For example, a company may provide financial services or remote healthcare through a virtual call center. Virtual call centers frequently allow you to work from home.

What are the key skills and qualifications needed to thrive as a virtual call center representative, and why are they important?

To thrive as a Virtual Call Center Representative, you need excellent verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is essential for daily operations. Patience, professionalism, and adaptability help representatives handle diverse customer needs and high-pressure situations. These skills are crucial for delivering effective customer support, resolving issues efficiently, and maintaining a positive brand reputation remotely.

What are some common challenges faced by employees in a virtual call center, and how can they be managed?

One common challenge in a virtual call center is staying focused and motivated while working remotely, often in a home environment with potential distractions. Additionally, communicating effectively with team members and supervisors can be more difficult without face-to-face interaction. To manage these challenges, it's helpful to establish a dedicated, quiet workspace, use reliable communication tools, and participate in regular team meetings. Many companies also offer training and support resources to help employees remain connected and productive.
More about Virtual Call Center jobs
What are the most commonly searched types of Call Center jobs in South Fulton, GA? The most popular types of Call Center jobs in South Fulton, GA are:
What cities near South Fulton, GA are hiring for Virtual Call Center jobs? Cities near South Fulton, GA with the most Virtual Call Center job openings:
Virtual Call Center jobs near you
Infographic showing various Virtual Call Center job openings in South Fulton, GA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $27,735 per year, or $13.3 per hour.

Support Staff Supervisor

Curant Health

Smyrna, GA • On-site

Full-time

Medical, Vision, Life, PTO

Posted 2 days ago

New

Job description

JOIN A LEADING HEALTHCARE COMPANY
At Curant Health, our vision is to personalize healthcare-driven by choice and defined by value. Our employees bring this vision to life through excellent service, personalized care, accountability, innovation, and integrity. We offer competitive pay, great benefits, and the opportunity to make a meaningful impact every day.
We are seeking a Clinical Services Support Team Supervisor in Smyrna, GA to provide operational leadership to clinical support staff within our healthcare call center environment.
POSITION SUMMARY
The Clinical Services Support Team Supervisor provides operational oversight for clinical support staff within a healthcare call center environment. This position is responsible for managing staffing, scheduling, timekeeping, employee performance, and clinical support workflows while ensuring a high standard of patient service, quality, and compliance.
The ideal candidate will bring proven supervisory experience in a healthcare call center or clinical operations environment, experience obtaining medication histories, strong knowledge of pharmacology, and familiarity with CMS Stars and HEDIS quality measures.
This position also requires schedule flexibility to support evening operations. Candidates must be local to the Smyrna/Atlanta area and comfortable working schedules that may include 12:00 p.m.-9:00 p.m. or 3:00 p.m.-12:00 a.m., based on business needs.
RESPONSIBILITIES
  • Develop and manage daily and long-term staffing schedules to ensure appropriate coverage.
  • Coordinate time-off requests, shift swaps, call-outs, and real-time staffing adjustments based on operational needs and call volume.
  • Ensure staff adherence to attendance, punctuality, scheduling, and timekeeping expectations.
  • Review and approve employee timecards, ensuring accuracy and timely submission.
  • Partner with Human Resources and Payroll to resolve timekeeping or payroll discrepancies.
  • Monitor labor utilization, overtime, staffing efficiency, and related operational metrics.
  • Support Clinical Support Team Leads in ensuring clinical calls, documentation, and patient interactions meet established compliance, safety, and quality standards.
  • Assist with initiatives related to CMS Stars and HEDIS measures, including tracking and improving key performance indicators.
  • Oversee and assist staff with obtaining comprehensive and accurate medication histories from patients.
  • Support medication reconciliation workflows and collaborate with pharmacists and providers as needed.
  • Complete medication histories as necessary to support timely completion of medication reconciliation tasks.
  • Partner with the Clinical Services Manager on employee performance reviews, performance concerns, coaching, and employee recognition.
  • Ensure all team members comply with HIPAA requirements, clinical protocols, and healthcare call center standards.
  • Perform other related duties as assigned.
QUALIFICATIONS
  • Associate's degree in Nursing and LPN licensure required.
  • Minimum of 2 years of supervisory experience in a healthcare call center or clinical operations environment.
  • Hands-on experience obtaining medication histories.
  • Strong knowledge of pharmacology, medications, therapeutic classes, and medication safety.
  • Familiarity with CMS Stars and HEDIS quality programs strongly preferred.
  • Demonstrated leadership and team-building skills in a virtual or hybrid work environment.
  • Excellent organizational, interpersonal, and communication skills.
  • Proficiency with electronic health records, medication management systems, and healthcare call center technology.
  • Working knowledge of Microsoft Office, including Word, Excel, and PowerPoint.
  • Ability to run reports and analyze information using Excel formulas.
  • Medical Assistant or Pharmacy Technician certification preferred but not required.
  • Experience with telephonic call center platforms such as InContact, Five9, or similar systems preferred.
  • Willingness to obtain multiple state licenses as needed based on business requirements.
  • Ability to fluently read and write in English; bilingual skills are preferred.
WHY WORK FOR US?
Curant Health offers competitive pay, paid holidays, comprehensive benefits, paid time off, and a commitment to work-life balance.
We also offer paid parental leave, employee recognition programs, advancement opportunities, comprehensive training and development, and employee prescription discounts.
Our Core Values are ICARE: Integrity, Communication, Accountability, Relationships, and Excellence, and we take pride in employees who demonstrate these values every day.
Curant Health is an Equal Opportunity Employer.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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