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Call Center Contract Jobs in South Fulton, GA (NOW HIRING)

Verida Inc

Call Center Supervisor - WI

Villa Rica, GA · On-site

On-site in Madison, WI POSITION IS CONTINGENT UPON AWARD OF CONTRACT SUMMARY: Supervises and develops frontline call center staff in accordance with company policies, procedures, contractual ...

Verida Inc

Call Center Trainer - WI

Villa Rica, GA · On-site

ON-SITE IN WI POSITION CONTINGENT UPON AWARD OF CONTRACT Position Summary The Call Center Trainer delivers training Programs for new hire and existing employees in a customer service call center ...

Verida Inc

Call Center Manager (WI)

Villa Rica, GA · On-site

Position contingent upon award of contract. POSITION LOCATION IS ON-SITE IN MADISON, WI. ESSENTIAL FUNCTIONS: · Direct and oversee daily Call Center Scheduling and Real-Time Operations to optimize ...

Serco

Call Center Rep - Temporary

Atlanta, GA · On-site

$15 - $19.25/hr

As a Call Center Representative, you can expect to: * Receive inbound participant phone calls and ... This position is covered by the McNamara-O'Hara Service Contract Act (SCA). Compensation, benefits ...

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Call Center Contract information

See South Fulton, GA salary details

$10

$16

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How much do call center contract jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for call center contract in South Fulton, GA is $16.98, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $18.22 per hour, depending on experience, location, and employer.

What is a call center contract?

A Call Center Contract job is a temporary or project-based role in a call center where employees handle customer inquiries, support, or sales for a set period. These contracts may be short-term or long-term, depending on business needs. Contract workers typically follow the same workflows as full-time employees but may not receive benefits like health insurance or paid time off. This type of job is ideal for those looking for flexible work arrangements or gaining experience in customer service.

What does a typical day look like for someone working in a call center contract role?

A typical day in a Call Center Contract role involves handling a high volume of inbound or outbound calls, assisting customers by answering questions, resolving issues, and documenting interactions in the company's systems. You may work independently while also collaborating with team members and supervisors to address complex cases or escalate concerns as needed. The work environment is often fast-paced and goal-oriented, with clear targets for call handling times and customer satisfaction. Team meetings, ongoing training, and performance feedback sessions are also common, helping you stay updated on best practices and new procedures. This structure provides a dynamic workday and opportunities to build valuable customer service skills.

What are the key skills and qualifications needed to thrive in the call center contract position, and why are they important?

To thrive as a Call Center Contract employee, you need strong customer service abilities, problem-solving skills, and generally a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and sometimes remote collaboration tools is essential. Excellent communication, patience, and resilience under pressure are valuable soft skills in this environment. These competencies ensure efficient handling of customer inquiries, support smooth operations, and maintain a positive experience for customers and teams alike.

Are call center contracts worth it?

Call center contracts can be beneficial for companies by providing predictable staffing and cost management, but for employees, they may limit flexibility and benefits. The value depends on the contract terms, job stability, and working conditions offered. Evaluating the specific contract details is essential to determine if it aligns with your career goals and needs.

How do I get contracts for my call center?

To secure contracts for a call center, businesses typically identify target clients, develop a compelling proposal, and market their services through networking, online platforms, or industry events. Building a strong reputation, demonstrating quality service, and obtaining relevant certifications can also improve chances of winning contracts.

What are the most commonly searched types of Call Center jobs in South Fulton, GA?

The most popular types of Call Center jobs in South Fulton, GA are:

What cities near South Fulton, GA are hiring for Call Center Contract jobs?

Cities near South Fulton, GA with the most Call Center Contract job openings:

Call Center Contract jobs near you

Call Center Supervisor - WI

Villa Rica, GA • On-site

Verida Inc
1 - 5K employees

5.0

Company rating: 5.0 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

People enjoy working here

Paid breaks

Respectful managers

Learn more about Verida Incexternal

Full-time

Re-posted 8 days ago

Job description

LOCATION: On-site in Madison, WI


POSITION IS CONTINGENT UPON AWARD OF CONTRACT



SUMMARY:

Supervises and develops frontline call center staff in accordance with company policies, procedures, contractual requirements, and performance standards. Partners with management to achieve operational objectives, contractual compliance, service-level expectations, and quality outcomes. Oversees daily team performance, coaching, workforce utilization, employee development, and escalation resolution to ensure exceptional service delivery for members, providers, and clients while maintaining a productive and engaged work environment.



ESSENTIAL FUNCTIONS

  • Ensure compliance with Call Center policies, procedures, contractual requirements, confidentiality standards, andestablishedoperational practices.
  • Supervise daily staff performance to ensure calls are handled efficiently, accurately, professionally, and within established service-level expectations.
  • Monitor call quality, productivity, schedule adherence, and operational performance metrics; provide coaching, mentoring, documented feedback, and targeted retraining to maximize employee performance and development.
  • Assiststaff in resolving member and provider concerns, complaints, and escalated calls; coordinate service recovery efforts with dispatch and transportation operations as needed.
  • Manage workforce scheduling activities, including employee training and retraining, vacations, breaks, overtime assignments, shift rotations, coverage planning, and staffing for absences.
  • Partner with the Call Center Manager to analyze call volume, workload trends, and operational demands; recommend staffing adjustments necessary to achieve service-level and performance goals.
  • Maintain operational readiness by reinforcing approved scripts, documentation standards, quality requirements, and customer service expectations.
  • Communicate and collaborate with Call Center leadership and other supervisors to ensure consistent operations, effective resourceutilization, and achievement of departmentalobjectives.
  • Participate in employee performance evaluations and complete required human resources documentation ina timelyandaccuratemanner.
  • Perform other duties and responsibilities as assigned.

REQUIRED SKILLS AND ABILITIES

  • Ability to work well with people. Strong leadership skills.
  • Exceptional organization and time management skills. 
  • Positive attitude, good judgment, and strong work ethic. 
  • Demonstrate excellent interpersonal communication skills. 
  • Strong computer skills.Proficiencyand speed working in all Microsoft Office products. 
  • Strong organizational skills, including time management and documentation. 
  • Knowledge of telephone call center systems. 

QUALIFICATION

  • Associate degree from an accredited college or university and/orcommensurateexperience in the areas of call center supervisory position.
  • Proficient in Microsoft Office software (Word, Excel, Outlook, PowerPoint).
  • Previoussupervisory experiencepreferred;at least two or more years of Customer Service experience in a Call Center environment.


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