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Virtual Call Center Jobs in Washington (NOW HIRING)

Behavioral Innovations

BCBA Maryland

Silver Spring, MD · On-site

$95K - $140K/yr

Area Clinical Leaders in your center every week, not on a virtual call * Peers you can connect with : 300+ BCBAs across 6 states you can actually talk to * Less admin work : Dedicated center staff ...

Behavioral Innovations

BCBA

Columbia, MD · On-site

$95K - $140K/yr

Area Clinical Leaders in your center every week, not on a virtual call * Peers you can connect with : 300+ BCBAs across 6 states you can actually talk to * Less admin work : Dedicated center staff ...

Behavioral Innovations

BCBA

Columbia, MD

$95K - $140K/yr

Area Clinical Leaders in your center every week, not on a virtual call * Peers you can connect with : 300+ BCBAs across 6 states you can actually talk to * Less admin work : Dedicated center staff ...

Behavioral Innovations

BCBA

Silver Spring, MD · On-site

$95K - $140K/yr

Area Clinical Leaders in your center every week, not on a virtual call * Peers you can connect with : 300+ BCBAs across 6 states you can actually talk to * Less admin work : Dedicated center staff ...

Behavioral Innovations

BCBA

Waldorf, MD · On-site

$95K - $140K/yr

Area Clinical Leaders in your center every week, not on a virtual call * Peers you can connect with : 300+ BCBAs across 6 states you can actually talk to * Less admin work : Dedicated center staff ...

Behavioral Innovations

BCBA

Linthicum Heights, MD

$95K - $140K/yr

Area Clinical Leaders in your center every week, not on a virtual call * Peers you can connect with : 300+ BCBAs across 6 states you can actually talk to * Less admin work : Dedicated center staff ...

Behavioral Innovations

BCBA Maryland

Linthicum, MD · On-site

$95K - $140K/yr

Area Clinical Leaders in your center every week, not on a virtual call * Peers you can connect with : 300+ BCBAs across 6 states you can actually talk to * Less admin work : Dedicated center staff ...

Behavioral Innovations

BCBA Maryland

Waldorf, MD · On-site

$95K - $140K/yr

Area Clinical Leaders in your center every week, not on a virtual call * Peers you can connect with : 300+ BCBAs across 6 states you can actually talk to * Less admin work : Dedicated center staff ...

Behavioral Innovations

BCBA

Silver Spring, MD

$95K - $140K/yr

Area Clinical Leaders in your center every week, not on a virtual call * Peers you can connect with : 300+ BCBAs across 6 states you can actually talk to * Less admin work : Dedicated center staff ...

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Virtual Call Center information

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How much do virtual call center jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for virtual call center in Washington is $15.93, according to ZipRecruiter salary data. Most workers in this role earn between $10.91 and $18.51 per hour, depending on experience, location, and employer.

What is a virtual call center?

A virtual call center is a customer service operation where agents work remotely rather than from a centralized physical location. These agents use internet-based software to handle inbound and outbound calls, as well as other customer interactions like emails or chats. Virtual call centers allow companies to employ staff from different locations, often improving flexibility and reducing overhead costs. They are commonly used in industries such as telecommunications, retail, and technical support.

How do I start my own virtual call center?

To start a virtual call center, you need to develop a business plan, acquire necessary technology such as call center software and reliable internet, and hire or train agents. Ensuring compliance with relevant regulations and establishing clear processes are also essential for effective operation.

What is the difference between Virtual Call Center vs Customer Service Representative?

AspectVirtual Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes training certificationsHigh school diploma or equivalent; customer service training often provided
Work EnvironmentRemote, home-based or virtual office settingTypically office-based or remote, depending on employer
Industry UsageCommon in call centers, customer support, salesCustomer support, sales, technical support roles
Job FunctionsHandling inbound/outbound calls, support, salesAssisting customers, resolving issues, providing product info

The Virtual Call Center and Customer Service Representative roles often overlap, especially in customer support functions. The main difference is that a Virtual Call Center refers to the entire remote operation or platform, while a Customer Service Representative is an individual role within that environment. Both roles require similar skills and credentials, but the Virtual Call Center emphasizes the remote, often technology-driven setup.

What are virtual call center jobs?

Virtual call center jobs focus on providing phone service in a variety of fields. While many people associate them with telemarketing and customer service, companies also use virtual call centers for things like setting appointments. In this role, you may help manage inbound and outbound calls, coordinate with other employees to find solutions to customer issues, and provide additional assistance or answer customer questions as needed. Many virtual call centers focus on a specific field. For example, a company may provide financial services or remote healthcare through a virtual call center. Virtual call centers frequently allow you to work from home.

What are the key skills and qualifications needed to thrive as a virtual call center representative, and why are they important?

To thrive as a Virtual Call Center Representative, you need excellent verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is essential for daily operations. Patience, professionalism, and adaptability help representatives handle diverse customer needs and high-pressure situations. These skills are crucial for delivering effective customer support, resolving issues efficiently, and maintaining a positive brand reputation remotely.

What are some common challenges faced by employees in a virtual call center, and how can they be managed?

One common challenge in a virtual call center is staying focused and motivated while working remotely, often in a home environment with potential distractions. Additionally, communicating effectively with team members and supervisors can be more difficult without face-to-face interaction. To manage these challenges, it's helpful to establish a dedicated, quiet workspace, use reliable communication tools, and participate in regular team meetings. Many companies also offer training and support resources to help employees remain connected and productive.
More about Virtual Call Center jobs
What are the most commonly searched types of Call Center jobs in Washington? The most popular types of Call Center jobs in Washington are:
What are popular job titles related to Virtual Call Center jobs in Washington? For Virtual Call Center jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Virtual Call Center jobs in Washington look for? The top searched job categories for Virtual Call Center jobs in Washington are:
What cities in Washington are hiring for Virtual Call Center jobs? Cities in Washington with the most Virtual Call Center job openings:
Virtual Call Center jobs near you
Infographic showing various Virtual Call Center job openings in Washington as of August 2026, with employment types broken down into 55% Full Time, 30% Part Time, and 15% Contract. Highlights an 89% In-person, and 11% Remote job distribution, with an average salary of $33,128 per year, or $15.9 per hour.

BCBA Maryland

Behavioral Innovations

Silver Spring, MD • On-site

$95K - $140K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Behavioral Innovations rating

5.4

Company rating: 5.4 out of 10

Based on 74 frontline employees who took The Breakroom Quiz

179th of 239 rated social care providers

Job description

Overview
Board-Certified Behavior Analyst(BCBA)| Silver Springs, MD | Behavioral Innovations
Become the BCBA You Wanted to Be
SALARY: $95,000-$140,000 per year
JOB TYPE: Full-time
LOCATION: Silver Springs, MD
Lead clinical quality, mentor BCBAs, and shape ABA care across Maryland.
$95,000-$140,000 + up to $40K retention + $10K sign-on or relocation bonus + performance bonus
We asked BCBAs what actually matters to them. Then we built it.
  • A caseload you can actually manage: 8 - 10 enrolled children typically
  • A mentor in your corner: Area Clinical Leaders in your center every week, not on a virtual call
  • Peers you can connect with: 300+ BCBAs across 6 states you can actually talk to
  • Less admin work: Dedicated center staff handle scheduling, billing, and staffing logistics
  • Case support: Structured consultation and high-level clinical access when you need it
  • CEUs without hunting: Monthly CEUs, national conference, academic partnerships
  • A path forward and upward: A defined career ladder that focuses on one thing - your growth as a clinician

Time Off, Work Schedule & Workload
  • Schedule: Monday through Friday
  • Almost 30 days off annually. Actually off. 20 days PTO plus 7 paid holidays. CEU days, conferences, company events, and training don't count toward that number. Time off means time off.
  • Manageable Caseloads: Caseload is typically capped at 8-10 enrolled children. Dedicated Center Administrators handle scheduling logistics, so your time stays focused on clinical work.

Education and Career Growth
  • 6 weeks of structured onboarding and ongoing training for new BCBAs
  • A defined career trajectory. BCBA • Senior BCBA • Clinical Specialist • Clinical Mentor • Master Clinician • Senior Director of Clinical Services • Area Director of Clinical Services • Regional Director of Operations
  • Clinical education that keeps up: Access to a full CEU library, 30+ hours of live CEUs annually, and additional CEUs at our annual BCBA conference.
  • University partnerships with tuition reimbursements
  • Company-paid state licensure renewal
  • Company-paid supervision training

Benefits: Full benefits package, including:
  • Medical, dental, and vision
  • 401(k) with eligibility from day one
  • FSA and supplemental coverage options
  • Short and long-term disability
  • Employee assistance program
  • Referral bonuses

Why we are center-based and why we're direct about it.
  • We don't offer hybrid or home-based. The clinicians who grow fastest do it through real-time coaching, daily peer collaboration, and immediate access to senior clinical leadership. That requires being in the center.
  • If schedule flexibility is your top priority, this role isn't the right fit.
  • If becoming a stronger clinician with defined career growth is, then let's chat.

You need:
  • Active BCBA certification
  • Maryland licensure (or eligibility prior to start)

Interested or have questions? Contact us at TAteam@bi-aba.com
#BCBA #ABATherapy #BehaviorAnalysis #Maryland #BCBAjobs #BehavioralHealth #ABAcareers
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