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Virtual Call Center Jobs in Oregon (NOW HIRING)

Care Access

OR

The CSC-R acts as a virtual partner to individuals participating in the program and who are ... Manage participant communication via a call center software, texts, emails, and other platforms and ...

Moda Health

Workforce Management Analyst I

Portland, OR · Hybrid

$23.34 - $26.26/hr

Basic understanding of Call Center Management Systems (WFM and ACD) preferred. * Ability to solve ... Must be comfortable being on camera for virtual training and meetings. Work in excess of standard ...

Moda Health

Workforce Management Analyst I

Portland, OR · On-site

Basic understanding of Call Center Management Systems (WFM and ACD) preferred. * Ability to solve ... Must be comfortable being on camera for virtual training and meetings. Work in excess of standard ...

ASCENSUS

Sales Enablement Specialist

OR · Remote

$70/hr

For all virtual remote positions, in order to ensure associates can effectively perform their job ... Note: For call center roles specifically, it is a requirement to either hardwire your equipment ...

Allstate

Licensed Medicare Benefit Advisor- Remote

OR · Remote

$55K - $100K/yr

... to facilitate call center opening/closing procedures as needed for Aspire Carrier Team Makes ... Comfortable with navigating multiple computer programs in a virtual work-from-home setting Unique ...

ImpactSearch Partners

Responsible for holding a discovery call, giving the prospect a product demo. * Prospect for new ... Responsible for development and delivery of on-site and virtual product demonstrations.

Morlen Health

Cardiologist Vancouver Metro, WA

Portland, OR · On-site

$603K - $639K/yr

... Salmon Creek Medical Center in Vancouver, WA.. Regionally, the department currently have 24 ... This integrated health system is at the forefront of virtual technology, as such, applicants should ...

National Coalition Of Healthcare Recruiters

$215K/yr

Join a nationally recognized academic medical center where youll gain exposure to trauma ... Interview Process Introductory call with the CRNA leadership team Virtual interview panel Optional ...

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How much do virtual call center jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for virtual call center in Oregon is $14.87, according to ZipRecruiter salary data. Most workers in this role earn between $10.14 and $17.26 per hour, depending on experience, location, and employer.

What is a virtual call center?

A virtual call center is a customer service operation where agents work remotely rather than from a centralized physical location. These agents use internet-based software to handle inbound and outbound calls, as well as other customer interactions like emails or chats. Virtual call centers allow companies to employ staff from different locations, often improving flexibility and reducing overhead costs. They are commonly used in industries such as telecommunications, retail, and technical support.

What is the difference between Virtual Call Center vs Customer Service Representative?

AspectVirtual Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes training certificationsHigh school diploma or equivalent; customer service training often provided
Work EnvironmentRemote, home-based or virtual office settingTypically office-based or remote, depending on employer
Industry UsageCommon in call centers, customer support, salesCustomer support, sales, technical support roles
Job FunctionsHandling inbound/outbound calls, support, salesAssisting customers, resolving issues, providing product info

The Virtual Call Center and Customer Service Representative roles often overlap, especially in customer support functions. The main difference is that a Virtual Call Center refers to the entire remote operation or platform, while a Customer Service Representative is an individual role within that environment. Both roles require similar skills and credentials, but the Virtual Call Center emphasizes the remote, often technology-driven setup.

What Are Virtual Call Center Jobs?

Virtual call center jobs focus on providing phone service in a variety of fields. While many people associate them with telemarketing and customer service, companies also use virtual call centers for things like setting appointments. In this role, you may help manage inbound and outbound calls, coordinate with other employees to find solutions to customer issues, and provide additional assistance or answer customer questions as needed. Many virtual call centers focus on a specific field. For example, a company may provide financial services or remote healthcare through a virtual call center. Virtual call centers frequently allow you to work from home.

What are the key skills and qualifications needed to thrive as a Virtual Call Center Representative, and why are they important?

To thrive as a Virtual Call Center Representative, you need excellent verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is essential for daily operations. Patience, professionalism, and adaptability help representatives handle diverse customer needs and high-pressure situations. These skills are crucial for delivering effective customer support, resolving issues efficiently, and maintaining a positive brand reputation remotely.

What are some common challenges faced by employees in a virtual call center, and how can they be managed?

One common challenge in a virtual call center is staying focused and motivated while working remotely, often in a home environment with potential distractions. Additionally, communicating effectively with team members and supervisors can be more difficult without face-to-face interaction. To manage these challenges, it's helpful to establish a dedicated, quiet workspace, use reliable communication tools, and participate in regular team meetings. Many companies also offer training and support resources to help employees remain connected and productive.
More about Virtual Call Center jobs
What are the most commonly searched types of Call Center jobs in Oregon? The most popular types of Call Center jobs in Oregon are:
What are popular job titles related to Virtual Call Center jobs in Oregon? For Virtual Call Center jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Virtual Call Center jobs in Oregon look for? The top searched job categories for Virtual Call Center jobs in Oregon are:
What cities in Oregon are hiring for Virtual Call Center jobs? Cities in Oregon with the most Virtual Call Center job openings:
Virtual Call Center jobs near you
Infographic showing various Virtual Call Center job openings in Oregon as of July 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 100% In-person job distribution, with an average salary of $30,925 per year, or $14.9 per hour.
Central Study Coordinator- Retention

Central Study Coordinator- Retention

Care Access

OR

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 18 days ago

Job description

How This Role Makes a Difference

The Central Study Coordinator - Retention (CSC-R) position combines clinical research and patient education skills into a singular role that delivers a strong customer experience for participants of patient programs, primarily the Future of Medicine program. The CSC-R acts as a virtual partner to individuals participating in the program and who are interested in learning more about clinical research. The CSC-R is accountable for ensuring the participants of the Future of Medicine are properly educated, retained, and considered for study participation. CSC-Rs do this several ways including but not limited to sharing and explaining lab results, conducting virtual consenting appointments, and pre-screening participants for specific studies. This role is expected to coordinate daily work independently using patient centric practices and a quality-first approach. This is a mid-level individual contributor role with the expectation that the CSC-R has strong working knowledge of and experience in the clinical research industry and excellent interpersonal skills.  

How You'll Make An Impact
  • Lab Result Return (Patient Education)
    • Educate participants on lab results received through a Future of Medicine event educating participants and helping to ensure results are understood
    • Educate and prepare participants on potential study opportunities using the provided educational materials and tools.
    • Assess if a patient is understanding their results or if more support is needed, including a potential discussion with the study doctor
    • Balance a high volume of calls in allotted time while maintaining a patient-first mindset
  • Study Matching
    • Build strong rapport with participants in a virtual environment to help ensure a positive experience for everyone in the Future of Medicine program.
    • Manage patient-facing work for each assigned participant to deliver the highest quality customer experience within required program timelines
    • Understand and identify participants of the program who require more or less engagement, ensuring to tailor to their needs for a positive participant experience.
    • Interpret patient lab results and medication use to determine pre-screening qualification for a study
    • Apply critical thinking to evaluate a participant's potential eligibility for a specific study
    • Communicate with participants of the program during routine check-ins after referring them to study sites.
    • Analyze and understand study protocols to help match potential members with current and or upcoming study opportunities.
    • Manage participant referral work across several clinical protocols simultaneously
    • Escalate potential issues that may arise and correctly follow program guides, SOPs, and other written instruction regarding escalations
    • Communicate via various mediums such as phone, email, and video conference
    • Document all patient interaction appropriately and in accordance with GCP and ALCOA-C
  • Consent
    • Perform the Informed Consent process with participants virtually by using e-consent technology.
    • Review all elements of the consent form with the participant and assess their understanding to ensure the protection of human participants in clinical research. Complete signatures using the e-consent platform
  • General Patient Support
    • Manage participant communication via a call center software, texts, emails, and other platforms and systems  
    • Assist participants who call into the central line and give them an optimal customer experience
    • Manage, update, and maintain participant activity in a dedicated tech management system in real time  
    • Perform quality checks for self and others to ensure overall quality and integrity of data
    • Work effectively and efficiently with other CSC-Rs, physicians, and sites
    • Collaborate, review, and provide feedback/input on the development of education materials for the program  
    • Identify and implement new ways of retaining and engaging potential study participants  
    • Complete ongoing trainings and adhere to system access guidelines.
    • Speak about studies with patients in a manner they can understand
The Expertise Required
  • Able to flex as needed in a fast moving, fast paced environment while maintaining the companies' values and mission
  • Technologically proficient
  • Demonstrate professionalism in all situations and work effectively with a diverse group of individuals
  • Understand when issues require escalation
  • Proficient in research terminology and basic medical terminology
  • Understand the overall clinical development paradigm and excellent working knowledge of government regulations, GCP, and ALCOA-C
  • Strong organization and time management skills
  • High attention to detail
  • Effective communication over phone (proper speaking volume, clarity, speech cadence)
  • Excellent customer service skills
  • Warm, personable approach in communicating with others both verbally and in writing
  • Ability to communicate the basics of clinical research related to patient education
  • Ability to work effectively in a remote environmentwithin minimal supervision
  • Proper home office set-up including a private space for participant communication and high-speed internet (at minimum: 100MB up and 15 MB down, 5 GHz router)
Certifications/Licenses, Education, and Experience:  
  • Minimum Experience:
    • At least 2 years of relevant clinical research experience
    • Experience working on high volume screening studies
    • Experience with patient education and retention
  • Fluency in Spanish is a bonus
How We Work Together
  • Location: Remote within the United States. This role requires 100% of work to be performed in a remote office environment.
  • Travel: This is a remote position with less than 10% travel requirements. Occasional planned travel may be required as part of the role.
  • Physical demands associated with this position Include: The ability to use keyboards and other computer equipment.

The expected pay range for this role is $65,000 - $75,000 USD per year for full time team members.

Benefits & Perks (US Full Time Employees)
  • Paid Time Off (PTO) and Company Paid Holidays
  • 100% Employer paid medical, dental, and vision insurance plan options
  • Health Savings Account and Flexible Spending Accounts
  • Bi-weekly HSA employer contribution
  • Company paid Short-Term Disability and Long-Term Disability
  • 401(k) Retirement Plan, with Company Match 

#LI-Remote

Mandatory Employer Disclosures:
Notice to Illinois applicants: Applicants are not obligated to disclose expunged juvenile records or adjudication, arrest, or conviction.
Notice to Connecticut applicants: Care Access may require applicants to submit to a urinalysis drug test in connection with an application for employment.
Notice to Arizona, Georgia, Indiana, and North Dakota applicants: Care Access complies with applicable laws prohibiting smoking in and around places of employment.
Notice to Massachusetts applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Notice to Rhode Island applicants: Care Access complies with Rhode Island law prohibiting smoking in enclosed areas within places of employment. Care Access is also subject to is subject to Chapters 29-38 of Title 28 of the Rhode Island General Laws.
Notice to Maryland applicants: UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT, OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100. 

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