Virtual Call Center Jobs in Delaware (NOW HIRING)

ChristianaCare's Medical Group is looking to hire aFull Time Site Managerto support our Dental and Oral & Maxillofacial Surgery Departments in Wilmington, DE.

The leader will provide front-line direction and problem-solving, serves as the first accountable leader when expectations are not being met, and will provide assistance and support to the team to create an environment for caregivers to provide high quality care to their patients.

The ideal candidate will have prior dental experience and a minimum of three years of people leadership experience.

Work Schedule

• Mondays to Fridays: 8a - 5p

• No weekends or holidays.

• On-site position in Wilmington, DE

Why You'll Love Working at ChristianaCare

• Comprehensive, FirstDay Health Coverage:
  Comprehensive firstday coverage, including medical, dental, vision, and life insurance.Caregivers earning under $50,000 pay $0 in paycheck premiums for medical and prescription coverage.Enjoy low deductibles, plus $0 copays for unlimited primary care (inoffice or virtual) with ChristianaCare providers and unlimited urgent care visits at GoHealth facilities.

• Generous Paid Time Off
  Enjoy 32 days of PTO each year, including 7 major holidays, with options to roll over or cash out unused time.

• Tuition Reimbursement for Career Growth
  Advance your education with up to $5,250 per year in tuition reimbursement.

• Grow Your Family with Confidence
  We're here to support every step of your journey to parenthood-whatever that looks like for you. From advanced fertility care through Progyny to free maternity education and support, plus up to $5,000 in adoption assistance, our benefits are designed to help you build your family with confidence and care.

• Paid Parental Leave
  Receive 12 weeks of paid parental leave to support your growing family, after one year of service.

• Retirement Planning & Financial Well-Being
  Access two retirement plans, including a 403(b) with up to a 50% match and a company-funded contribution of 3%-5% based on service. Plus, take advantage of free financial coaching, counseling, and budgeting support.

Key Responsibilities:

• Completes Check-ins and Annual Performance Evaluations of assigned caregivers (MAs, OAs)

• Provides on-site support and direction for daily problem-solving of associate, patient, and provider concerns.

• Monitors and coaches front desk caregivers (OAs) to ensure that standard operating procedures and workflows are being followed related to registration, phone management, scheduling, and copay collection activities.

• Conducts daily charge and cash reconciliations in accordance with established policies and procedures.

• Ensures that supply levels are maintained to support the activities of the clinic.

• Monitors and coach's non-provider caregivers to ensure that standard operating procedures and workflows are being followed related to rooming patients, data collection, documentation, and all other assigned activities in support of high-quality patient care.

• Leads recruitment, onboarding, retention, and offboarding activities of ambulatory practice caregivers.

Position Qualifications

• High School diploma required. Associate's degree preferred.

• 2 years of office practice experience required; supervisory experience preferred.

• Workflow management experience and process improvement experience highly preferred.

• Operational leadership experience preferred.

Why ChristianaCare
Do you want to make a meaningful impact in people's lives? As a Site Manager, you will play a critical role in leading teams, optimizing operations, and ensuring high-quality patient care across the site. This is more than a job-it's an opportunity to drive positive outcomes, support caregivers, and be part of a mission-driven team dedicated to improving healthcare.
When we lead with love, excellence is inevitable.
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Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

Post End Date

EEO Posting Statement

ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program. To learn more about our benefits for eligible positions visithttps://careers.christianacare.org/benefits-compensation/