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Virtual Call Center Trainee Jobs in Raleigh, NC (NOW HIRING)

1st Class Assist

Appointment Setter

Raleigh, NC · On-site

Company Description We are a new company that provides virtual assistance, inbound and outbound call center solutions and administration support to businesses at an affordable cost. Our services are ...

1st Class Assist

Appointment Setter

Raleigh, NC · Remote

Company Description We are a new company that provides virtual assistance, inbound and outbound call center solutions and administration support to businesses at an affordable cost. Our services are ...

BROAD RIVER RETAIL

Furniture Handler Trainee

Four Oaks, NC · On-site

$14.50 - $17.50/hr

... center's inventory control system, and assessing merchandise for damages to ensure excellent ... At Broad River, we call all our employees "Memory Makers." We do this because we know everyone that ...

kgs

Help Desk Representative 2

Durham, NC · On-site

$17 - $21.75/hr

The candidate will work in a Call Center environment, providing detailed documentation of reported ... Virtual Portal. One SME will take over monitoring the Portal to allow additional agents to be ...

Koniag, Inc.

Help Desk Representative 2

Durham, NC · On-site

$17 - $21.75/hr

The candidate will work in a Call Center environment, providing detailed documentation of reported ... Virtual Portal. One SME will take over monitoring the Portal to allow additional agents to be ...

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All JobsVirtual Call Center Trainee JobsVirtual Call Center Trainee Jobs in Raleigh, NC

Virtual Call Center Trainee information

See Raleigh, NC salary details

$11

$17

$23

How much do virtual call center trainee jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for virtual call center trainee in Raleigh, NC is $17.37, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $18.22 per hour, depending on experience, location, and employer.

What are some common challenges faced by Virtual Call Center Trainees and how can they be overcome?

Virtual Call Center Trainees often face challenges such as adapting to remote work technology, managing time independently, and quickly learning customer service protocols. To overcome these, it’s important to familiarize yourself with the call center’s software through training resources, establish a dedicated and quiet workspace, and proactively seek feedback from supervisors and peers. Building strong communication skills and staying organized will also help you handle a high volume of calls and deliver excellent customer service, which are key to advancing within the role.

What are Virtual Call Center Trainees?

Virtual Call Center Trainees are individuals who are in the process of learning the skills and procedures needed to handle customer service or support calls remotely. These trainees typically undergo training on company policies, communication techniques, software systems, and problem-solving strategies. Their work is conducted entirely online, allowing them to assist customers from any location with internet access. The goal is to prepare them for a full role as virtual call center agents who can efficiently resolve customer inquiries and issues.

What are the key skills and qualifications needed to thrive as a Virtual Call Center Trainee, and why are they important?

To thrive as a Virtual Call Center Trainee, you need strong communication skills, basic computer proficiency, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, VoIP phone systems, and online chat platforms is commonly required. Active listening, patience, and problem-solving abilities help you stand out by effectively addressing customer needs and building rapport. These skills ensure efficient service delivery, customer satisfaction, and adaptability in a remote work environment.

What is the difference between Virtual Call Center Trainee vs Virtual Call Center Agent?

AspectVirtual Call Center TraineeVirtual Call Center Agent
CredentialsBasic training, onboardingCustomer service skills, sometimes certifications
Work EnvironmentTraining sessions, supervised environmentLive calls, independent work from home
Job RoleLearning and shadowingHandling customer inquiries, problem-solving

The Virtual Call Center Trainee is an entry-level position focused on training and skill development, often under supervision. In contrast, the Virtual Call Center Agent is responsible for managing customer interactions independently after training. Trainees are in a learning phase, while agents are active service providers. Both roles are essential in the call center industry, with trainees preparing for full agent responsibilities.

What are the most commonly searched types of Virtual Call Center jobs in Raleigh, NC? The most popular types of Virtual Call Center jobs in Raleigh, NC are:
What are popular job titles related to Virtual Call Center Trainee jobs in Raleigh, NC? For Virtual Call Center Trainee jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Virtual Call Center Trainee jobs in Raleigh, NC look for? The top searched job categories for Virtual Call Center Trainee jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Virtual Call Center Trainee jobs? Cities near Raleigh, NC with the most Virtual Call Center Trainee job openings:
Virtual Call Center Trainee jobs near you

Appointment Setter

1st Class Assist

Raleigh, NC • On-site

Full-time

Posted 9 days ago

Job description

Company Description
We are a new company that provides virtual assistance, inbound and outbound call center solutions and administration support to businesses at an affordable cost. Our services are customized based on our client's needs.
Job Description
Appointment Setters needed to work from their home setting appointments for our company in any city in the United States. During your call you will be introducing our services to different businesses. You will be paid for each appointment that you are able to set and turns into a sale.
Qualifications
Must Be:
  • Dependable
  • Self-motivated
  • Professional phone presence
  • Detail-oriented
  • Computer savvy

Must Have:
  • Reliable internet connection
  • Dependable headset
  • Quiet place to make calls

Additional Information
Cold calling to B2B is helpful.

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