Virtual Call Center Trainee Jobs in Raleigh, NC (NOW HIRING)

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Sunstates Security is seeking an experienced Global Operations Center Operator to work in a prestigious client's GSOC. This position is for a flexible shift. This position offers a pay rate of $23.69/hr - paid weekly.

The selected candidate will monitor North and South American locations to protect the client's personnel, property, and brand. Exquisite customer service via phone, email and ticketing is critical.

Specific Duties and Essential Functions:

• Perform critical virtual safety and security duties to include (but not limited to): Customer service, alarm management, emergency response, critical incident management, access control, and investigation support.
• Traveler support and customer support.
• Collect and validate intelligence and assess the credibility of source information.
• Deliver timely, accurate information and reports as requested by managers and partners.
• Troubleshoot and support security technical teams to identify problems and facilitate the repair at facilities.
• Support Regional Security Managers in delivering security services in the assigned region.

Education, Licenses, and Certifications Required:

• Prior GSOC and customer service experience.
• Must possess a high school diploma or equivalent.
• Ability to possess and maintain any/all licenses, certifications, and certificates required by law.

Type and Length of Specific Experience Required:

• Prior work or educational experience with various software applications, including Google Docs or similar.
• Must possess a minimum of one (1) year of successful work experience in a security command center setting, call center, or similar.

Work history to include a demonstration of the following:

• Understanding of physical security best practices.
• Prior experience with access control software.
• Prior experience with threat intelligence tracking software skills.
• Ability to quickly understand and apply software manipulation and business logic.
• Ability to navigate and interface with other technology support organizations.

Required:

• Must be fluent in English.
• Proficient in Google Suite or comparable software.
• Excellent oral and written communication.
• Adaptability in fast-paced, changing environments.
• Robust and active listening and assessment skills.
• Critical thinking and attention to detail.

Other:

• Applicants must be at least 18 years old, legally authorized to work in the country of hire, and able to pass a drug test.
• Applicants need to undergo an extensive background check.
• US applicants may need to provide a discharge document prior to the military.

Physical Requirements and Environment:

• Minimal to no exposure to extreme temperatures is expected.
• Hours of operation behind PC screens while monitoring multiple software applications simultaneously.

A Security Officer may perform a multitude of duties as specified by the Post Orders and Standard Operating Procedures (SOP). The Security Officer will read and become extremely knowledgeable of Post Orders and SOP and will be able to act quickly and efficiently according to such directives.

Become part of one of the largest and fastest-growing privately held security companies in the U.S! Since 1998, Sunstates Security has built a national reputation for delivering exceptional services while fostering high-quality work environments for our team. We are dedicated to hiring, developing, and retaining a professional workforce that reflects our commitment to excellence.

We believe in strategic reinvestment in our people by offering a benefits package that exceeds industry standards, pathways for career advancement, extensive internal training, and employee recognition programs. Our team members are provided with the tools, knowledge, and hands-on management support necessary for long-term success.

Our commitment to a superior workplace culture is reflected in our most recent national accolades. Sunstates Security is proud to be recognized as a 2026 Forbes Dream Employer, an honor based on independent employee feedback and workplace excellence. Additionally, we have been named a 2026 Training MVP by Training Magazine, marking the third consecutive year we have accepted this prestigious recognition. We also continue to be celebrated for our steady growth and stability on the Inc. 5000 list of America’s fastest-growing private companies.

At the heart of everything we do are our core values of honor, integrity, and trust. If you are searching for a rewarding career with a proactive security partner that protects some of the country’s leading organizations, we invite you to explore the possibilities at Sunstates Security. Join a successful, growing team where your talent is appreciated and have opportunities to advance your professional career.