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Virtual Call Center Representative Jobs in Reno, NV

Sierra Air Inc

Call Center Representative

Reno, NV

$19 - $21/hr

Call Center Representative Reno, NV Are you ready to advance your career with the #1 HVAC Company in Northern Nevada? We are looking for an experienced Customer Service Representative to join our ...

Sierra Air

Call Center Representative

Sparks, NV

$19 - $21/hr

The Customer Service Representative reports to the Customer Service Supervisor and is responsible for answering all incoming phone calls and assisting customers with their requests. Additionally ...

Sierra Air

Call Center Representative

Reno, NV · On-site

$19 - $21/hr

The Customer Service Representative reports to the Customer Service Supervisor and is responsible for answering all incoming phone calls and assisting customers with their requests. Additionally ...

Sierra Air

Call Center Representative

Reno, NV

$19 - $21/hr

The Customer Service Representative reports to the Customer Service Supervisor and is responsible for answering all incoming phone calls and assisting customers with their requests. Additionally ...

Sierra Air

Call Center Representative

Reno, NV · On-site

$16 - $20/hr

The Customer Service Representative reports to the Customer Service Supervisor and is responsible for answering all incoming phone calls and assisting customers with their requests. Additionally ...

Sierra Air

Call Center Representative

Reno, NV · On-site

$19 - $21/hr

The Customer Service Representative reports to the Customer Service Supervisor and is responsible for answering all incoming phone calls and assisting customers with their requests. Additionally ...

Sierra Air

Call Center Representative

Reno, NV · On-site

$16 - $20/hr

The Customer Service Representative reports to the Customer Service Supervisor and is responsible for answering all incoming phone calls and assisting customers with their requests. Additionally ...

Sierra Air

Call Center Representative

Sparks, NV · On-site

$19 - $21/hr

The Customer Service Representative reports to the Customer Service Supervisor and is responsible for answering all incoming phone calls and assisting customers with their requests. Additionally ...

Sierra Air

Call Center Representative

Truckee, CA

$19 - $21/hr

The Customer Service Representative reports to the Customer Service Supervisor and is responsible for answering all incoming phone calls and assisting customers with their requests. Additionally ...

Sierra Air

Call Center Representative

Reno, NV · On-site

$19 - $21/hr

The Customer Service Representative reports to the Customer Service Supervisor and is responsible for answering all incoming phone calls and assisting customers with their requests. Additionally ...

Sierra Air

Call Center Representative

Sparks, NV · On-site

$19 - $21/hr

The Customer Service Representative reports to the Customer Service Supervisor and is responsible for answering all incoming phone calls and assisting customers with their requests. Additionally ...

R.C. Willey

Customer Service Call Center

Reno, NV

$18/hr

Call Center Customer Service RC Willey is seeking a motivated and customer-focused Call Center Representative to join our team and assist customers over the phone. This position requires a dependable ...

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Virtual Call Center Representative information

See Reno, NV salary details

$10

$17

$24

How much do virtual call center representative jobs pay per hour?

As of May 30, 2026, the average hourly pay for virtual call center representative in Reno, NV is $17.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $19.18 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Virtual Call Center Representative, and why are they important?

To thrive as a Virtual Call Center Representative, you need strong verbal communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer skills is often required. Outstanding active listening, patience, and professionalism help you deliver excellent service and handle challenging situations. These skills ensure efficient customer support, high satisfaction rates, and smooth remote operations.

What are some common challenges faced by Virtual Call Center Representatives, and how can they be managed effectively?

Virtual Call Center Representatives often face challenges such as managing high call volumes, navigating technical issues remotely, and maintaining motivation while working independently. Effective time management and staying organized are crucial for handling these demands. Building strong communication skills and proactively seeking support from supervisors or colleagues can also help address isolation and technical difficulties. Many companies provide regular training and virtual team meetings to foster collaboration and ensure representatives feel connected and supported.

What are virtual call center representatives?

Virtual call center representatives are customer service professionals who handle calls and other communications from customers while working remotely, usually from their own homes. They provide support, answer questions, resolve issues, and sometimes assist with sales using phone, email, or chat tools. These representatives use specialized software to connect with customers and often follow scripts and guidelines set by their employer. The role requires strong communication skills, computer literacy, and the ability to work independently. Many companies hire virtual call center representatives to offer flexible support to customers across different time zones.

What is the difference between Virtual Call Center Representative vs Customer Service Agent?

FeatureVirtual Call Center RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentRemote, home-based call center setupRemote or in-office customer service centers
Industry UsageCommon in call centers handling outbound/inbound callsUsed across various industries for customer support roles
Job FocusHandling calls, providing product/service info, troubleshootingAssisting customers, resolving issues, processing orders

The Virtual Call Center Representative and Customer Service Agent roles share similar credentials and work environments, often involving remote work and customer interaction. However, Virtual Call Center Representatives typically work specifically within call centers handling outbound and inbound calls, while Customer Service Agents may work in diverse settings and handle a broader range of customer support tasks.

What are the most commonly searched types of Call Center Representative jobs in Reno, NV? The most popular types of Call Center Representative jobs in Reno, NV are:
What are popular job titles related to Virtual Call Center Representative jobs in Reno, NV? For Virtual Call Center Representative jobs in Reno, NV, the most frequently searched job titles are:
What job categories do people searching Virtual Call Center Representative jobs in Reno, NV look for? The top searched job categories for Virtual Call Center Representative jobs in Reno, NV are:
Virtual Call Center Representative jobs near you
Call Center Representative

Call Center Representative

Sierra Air Inc

Reno, NV

$19 - $21/hr

Other

Posted 13 days ago

Job description

Call Center Representative

Reno, NV

Are you ready to advance your career with the #1 HVAC Company in Northern Nevada? We are looking for an experienced Customer Service Representative to join our growing team! The ideal candidate possesses a high level of reliability, precision, and attention to detail.

Job Description

The Customer Service Representative reports to the Customer Service Supervisor and is responsible for answering all incoming phone calls and assisting customers with their requests. Additionally, this position will be responsible for accurately scheduling customer appointments, rescheduling appointments, and working closely with the Service Dispatcher.

Daily Job Tasks
  • Answer incoming phone calls
  • Efficiently schedule customers for services
  • Communicate with customers in a friendly, professional manner
  • Accurately schedule appointments in the computer system
  • Collect correct information from customers
  • Up sell products/Sierra Rewards Memberships/Duct Cleanings and Dryer vent cleanings whenever possible.
  • Make outbound calls to schedule maintenance appointments
  • All other duties assigned by management
Working Conditions

Work will be performed in an office setting. Occasional lifting of file boxes up to 30lbs. Must be able to sit in front of a computer screen for extended periods of time.

Qualifications

• One year customer service experience

• Ability to accurately enter data into the computer

• Ability to type 30 wpm

• Ability to represent SIERRA AIR INC. in a professional manner with customers, vendors, staff and the general public

• Organized and detail oriented

• Ability to work under pressure

• Good working knowledge of Microsoft Outlook, Excel, and Word

• Must have valid Nevada driver's license

• Must be willing to undergo a thorough background check and drug screen

Pay Range

$19 - $21 USD

Sierra Air has installed over 30,000 heating and cooling systems in this area since 1986. We've earned a great reputation for providing our customers with friendly, reliable service and practical solutions that result in year-round comfort and savings. Honesty, integrity, and excellent customer service is our constant goal and top priority. Carrier Corporation has selected us as their "Elite Leadership Dealer" for the Northern Nevada area. This allows us access to Carrier equipment and training that is not available to any other dealer.

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