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Virtual Call Center Manager Jobs in Florida (NOW HIRING)

Lincare

Call Center Supervisor

Clearwater, FL

... call center and individual quality and productivity goals in accordance with established objectives ... Provides guidance and leadership skills to Sales Specialists and assist with management and ...

OX Floors

Call Center Agent

Stuart, FL · On-site

$12.75 - $16.75/hr

Call Center Agent/Manager ** Location: ** Stuart, FL (in-office) ** Company: ** OX Floors ** About Us ** OX Floors Concrete Coatings are a fast-growing, factory-direct concrete coating company ...

Sears Holdings

Call Center Team Manager

Lake Mary, FL · On-site

Our call center leaders and professional support team members contribute to the success of our customer-focused organization through effective agent coaching and management, workforce planning ...

OX Floors

Call Center Agent

Deerfield Beach, FL · On-site

$14.50 - $19/hr

Call Center Agent/Manager ** Location: ** Stuart, FL (in-office) ** Company: ** OX Floors ** About Us ** OX Floors Concrete Coatings are a fast-growing, factory-direct concrete coating company ...

OX Floors

Be Seen First

Call Center Sales Consultant

Stuart, FL · On-site

$18 - $20/hr

Call Center Telemarketing Pro- Full Time and Part Time positions Marketing/Sales- Have 2-3 years of ... Proficient with computers - Typing, managing files, using software programs, etc * Proficient with ...

OX Floors

Be Seen First

Call Center Agent

Deerfield Beach, FL · On-site

$18 - $20/hr

Call Center Telemarketing Pro- Full Time and Part Time positions Marketing/Sales- Have 2-3 years of ... Proficient with computers - Typing, managing files, using software programs, etc * Proficient with ...

Independent Living Systems LLC

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

The Call Center Agent's primary objective is to deliver exceptional customer service by efficiently managing both inbound and outbound calls, addressing inquiries, scheduling appointments, and ...

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

The Call Center Agent's primary objective is to deliver exceptional customer service by efficiently managing both inbound and outbound calls, addressing inquiries, scheduling appointments, and ...

MCI Careers

Call Center Collections Manager

Tampa, FL · Remote

We are seeking an experienced and performance-driven Collections Manager to oversee and lead our collections operations within a fast-paced call center environment. This role is responsible for ...

MCI Careers

Call Center Collections Manager

Tampa, FL · Remote

We are seeking an experienced and performance-driven Collections Manager to oversee and lead our collections operations within a fast-paced call center environment. This role is responsible for ...

MCI Careers

Call Center Collections Manager

Tampa, FL · On-site

We are seeking an experienced and performance-driven Collections Manager to oversee and lead our collections operations within a fast-paced call center environment. This role is responsible for ...

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All JobsCall Center JobsVirtual Call Center Manager JobsVirtual Call Center Manager Jobs in Florida

Virtual Call Center Manager information

See Florida salary details

$22K

$47.7K

$81.8K

How much do virtual call center manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for virtual call center manager in Florida is $47,702.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,900.00 and $56,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by virtual call center managers and how can they be addressed?

Virtual Call Center Managers often face challenges such as maintaining team engagement, monitoring performance remotely, and ensuring consistent communication across dispersed teams. To address these, managers can implement regular video check-ins, use performance tracking software, and foster a strong team culture through virtual team-building activities. Additionally, clear communication protocols and ongoing training help ensure everyone stays aligned with company goals and service standards.

What are the key skills and qualifications needed to thrive as a virtual call center manager, and why are they important?

To thrive as a Virtual Call Center Manager, you need strong leadership, organizational skills, and experience in customer service management, typically supported by a relevant degree or equivalent experience. Familiarity with call center management software (such as Five9 or Zendesk), CRM systems, and workforce management tools is essential, and certifications like COPC or CCMP are advantageous. Excellent communication, problem-solving abilities, and the capacity to motivate remote teams are standout soft skills in this role. These skills ensure efficient operations, high team performance, and superior customer satisfaction in a virtual environment.

What is a virtual call center manager?

A Virtual Call Center Manager is a professional responsible for overseeing the operations of a call center where agents work remotely, rather than from a physical office. Their duties include managing staff, monitoring performance metrics, ensuring high-quality customer service, and implementing technology solutions to support remote teams. They also handle scheduling, training, and resolving escalated customer issues. This role requires strong leadership, communication, and organizational skills, as well as familiarity with call center software and remote work best practices.
What are the most commonly searched types of Virtual Call Center jobs in Florida? The most popular types of Virtual Call Center jobs in Florida are:
What are popular job titles related to Virtual Call Center Manager jobs in Florida? For Virtual Call Center Manager jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Virtual Call Center Manager jobs in Florida look for? The top searched job categories for Virtual Call Center Manager jobs in Florida are:
What cities in Florida are hiring for Virtual Call Center Manager jobs? Cities in Florida with the most Virtual Call Center Manager job openings:
Virtual Call Center Manager jobs near you
Infographic showing various Virtual Call Center Manager job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 13% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $47,702 per year, or $22.9 per hour.

Lead Generation Manager/Call Center Manager

Impact Enclosures

Jacksonville, FL

Full-time

Posted 4 days ago

Job description

???? Jacksonville, FL$70-$80K Total Compensation.
Competitive Weekly Base + Bonus structure.
Why You'll Love Working Here
???? Career Growth
  • Paid leadership training
  • Direct coaching from industry-leading experts
  • Proven systems and processes
  • Unlimited growth opportunities as our company continues to expand
???? Benefits
  • Full-time, stable employment
  • Paid vacation
  • Paid sick time
  • 401(k)
  • Supportive, team-oriented culture
Schedule
  • Full-time position
  • Primarily first-shift hours, Monday–Saturday
  • Occasional after-hours phone availability to support the team and handle urgent issues
Build a Team. Develop People. Drive Growth.
Impact Enclosures is looking for an exceptional leader to build, coach, and inspire our Customer Service & Lead Generation team.
This isn't just another management position. You'll lead the department responsible for creating the first impression of our company, keeping our sales team's calendars full, and helping drive the continued growth of one of Northeast Florida's premier outdoor living companies.
If you enjoy developing people, improving processes, and winning as a team, we'd love to meet you.


What You'll Do
As the leader of our Customer Service & Lead Generation Department, you'll:
  • Recruit, hire, and onboard top talent.
  • Coach and develop a high-performing team.
  • Lead daily accountability meetings and performance coaching.
  • Improve appointment-setting performance and lead conversion.
  • Monitor KPIs and drive continuous improvement.
  • Ensure scripts, systems, and processes are consistently followed.
  • Create a culture focused on customer experience, accountability, and results.
  • Partner with leadership to help scale one of the fastest-growing companies in our industry.


We're Looking For Someone Who Is
  • Honest
  • Hungry
  • Humble
  • Coachable
  • Organized
  • Accountable
  • A strong communicator
  • Leadership Skills
You lead by example, develop people, and create a culture of accountability, consistency, and results.


Qualifications
  • Leadership experience in customer service, inside sales, appointment setting, or a call center environment.
  • Proven success coaching individuals to achieve measurable goals.
  • Strong organizational and multitasking skills.
  • Excellent communication and active listening abilities.
  • Comfortable managing performance metrics and accountability.
  • Construction industry experience is a plus but not required.


About Impact Enclosures
Impact Enclosures is one of Northeast Florida's leading outdoor living companies, specializing in screen enclosures, motorized screens, glass rooms, and custom outdoor living spaces.
We're passionate about delivering an exceptional customer experience while creating a workplace where great people can build long-term careers.
If you're ready to lead a team, make an impact, and grow with a company that's committed to excellence, we'd love to hear from you. Apply today!

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