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Virtual Call Center Manager Jobs in Florida (NOW HIRING)

SFP Health Group

Call Center Specialist

Clermont, FL · On-site

$15 - $18.75/hr

Call Center Manager Job Summary: The Call Center Specialist is responsible for managing high-volume inbound and outbound patient communications across SFP Health Group entities. This role supports ...

Soni Family Practice

Call Center Specialist

Clermont, FL · On-site

$15 - $18.75/hr

Call Center Manager Job Summary: The Call Center Specialist is responsible for managing high-volume inbound and outbound patient communications across SFP Health Group entities. This role supports ...

EXPLORIA RESORTS

Call Center Marketing Agent

Clermont, FL · On-site

$13.50 - $17.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Marketing Sales Agent will report directly to the Call Center Supervisor and Call Center Manager. They are responsible for attracting potential new customers by calling and booking quality ...

Exploria Resorts

Call Center Marketing Agent

Clermont, FL · On-site

$13.50 - $17.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Marketing Sales Agent will report directly to the Call Center Supervisor and Call Center Manager. They are responsible for attracting potential new customers by calling and booking quality ...

General Call Center | Full-Time

Call Center Representative

Tampa, FL · On-site

$14.50 - $18.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Call Center Representative MCI is one of the fastest-growing tech-enabled business services ... Ability to multitask and manage time effectively. * Basic computer literacy and typing skills.

Exploria Resorts

Call Center Marketing Agent

Clermont, FL

$13.50 - $17.50/hr

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Marketing Sales Agent will report directly to the Call Center Supervisor and Call Center Manager. They are responsible for attracting potential new customers by calling and booking quality ...

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Showing results 21-40

All JobsCall Center JobsVirtual Call Center Manager JobsVirtual Call Center Manager Jobs in Florida

Virtual Call Center Manager information

See Florida salary details

$22K

$47.7K

$81.8K

How much do virtual call center manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for virtual call center manager in Florida is $47,702.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,900.00 and $56,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by virtual call center managers and how can they be addressed?

Virtual Call Center Managers often face challenges such as maintaining team engagement, monitoring performance remotely, and ensuring consistent communication across dispersed teams. To address these, managers can implement regular video check-ins, use performance tracking software, and foster a strong team culture through virtual team-building activities. Additionally, clear communication protocols and ongoing training help ensure everyone stays aligned with company goals and service standards.

What are the key skills and qualifications needed to thrive as a virtual call center manager, and why are they important?

To thrive as a Virtual Call Center Manager, you need strong leadership, organizational skills, and experience in customer service management, typically supported by a relevant degree or equivalent experience. Familiarity with call center management software (such as Five9 or Zendesk), CRM systems, and workforce management tools is essential, and certifications like COPC or CCMP are advantageous. Excellent communication, problem-solving abilities, and the capacity to motivate remote teams are standout soft skills in this role. These skills ensure efficient operations, high team performance, and superior customer satisfaction in a virtual environment.

What is a virtual call center manager?

A Virtual Call Center Manager is a professional responsible for overseeing the operations of a call center where agents work remotely, rather than from a physical office. Their duties include managing staff, monitoring performance metrics, ensuring high-quality customer service, and implementing technology solutions to support remote teams. They also handle scheduling, training, and resolving escalated customer issues. This role requires strong leadership, communication, and organizational skills, as well as familiarity with call center software and remote work best practices.
What are the most commonly searched types of Virtual Call Center jobs in Florida? The most popular types of Virtual Call Center jobs in Florida are:
What are popular job titles related to Virtual Call Center Manager jobs in Florida? For Virtual Call Center Manager jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Virtual Call Center Manager jobs in Florida look for? The top searched job categories for Virtual Call Center Manager jobs in Florida are:
What cities in Florida are hiring for Virtual Call Center Manager jobs? Cities in Florida with the most Virtual Call Center Manager job openings:
Virtual Call Center Manager jobs near you
Infographic showing various Virtual Call Center Manager job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 13% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $47,702 per year, or $22.9 per hour.

Call Center Team Lead

American Behavioral Research Instit

Boca Raton, FL

$18 - $18.50/hr

Full-time

PTO

Re-posted 11 days ago

Job description

Benefits/Perks
  • Competitive Compensation
  • Paid Time Off
  • Career Growth Opportunities
Job Summary
We are seeking an experienced Call Center Team Lead to join our team. In this role, you will oversee our call center's daily operations and personnel, doing everything possible to maximize efficiency, lower overhead, and achieve company goals. Your responsibilities will include managing staff, developing key performance indicators, and tracking and reporting on productivity.
Responsibilities 
  • Manage and train call center employees so they are capable of providing excellent customer service
  • Oversee call center operations, making improvements to telephone skills and other procedures
  • Create goals and objectives for the call center and document performance using key performance indicators
  • Develop and implement policies and procedures that maximize productivity
  • Prepare and present reports on call center statistics to upper management
  • Assist representatives where escalation is needed
  • Take inbound calls and assist customers upwards of 100 per day
  • Make outbound calls for prospects, leads, etc and generate sales
Qualifications
  • High school diploma/GED is required, college experience is preferred
  • Call Center Team Lead experience is preferred
  • Previous experience as a call center manager or in a similar managerial position
  • Strong grasp of customer service metrics and key performance indicators in a call center setting 
  • Knowledge of budgeting, reporting, and basic financial analysis concepts
  • Highly skilled in Microsoft Office and call center software
  • Excellent verbal, written, and interpersonal communication skills