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Virtual Call Center Trainee Jobs in Florida (NOW HIRING)

QuinStreet

Sales Representative, Call Center

Orlando, FL · On-site

$25/hr

We run these virtual- and private-label marketplaces in one of the nation's largest media networks ... Job Category Call Center Sales Representatives contact QuinStreet customers via an outbound dialing ...

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Virtual Call Center Trainee information

What are some common challenges faced by Virtual Call Center Trainees and how can they be overcome?

Virtual Call Center Trainees often face challenges such as adapting to remote work technology, managing time independently, and quickly learning customer service protocols. To overcome these, it’s important to familiarize yourself with the call center’s software through training resources, establish a dedicated and quiet workspace, and proactively seek feedback from supervisors and peers. Building strong communication skills and staying organized will also help you handle a high volume of calls and deliver excellent customer service, which are key to advancing within the role.

What are Virtual Call Center Trainees?

Virtual Call Center Trainees are individuals who are in the process of learning the skills and procedures needed to handle customer service or support calls remotely. These trainees typically undergo training on company policies, communication techniques, software systems, and problem-solving strategies. Their work is conducted entirely online, allowing them to assist customers from any location with internet access. The goal is to prepare them for a full role as virtual call center agents who can efficiently resolve customer inquiries and issues.

What are the key skills and qualifications needed to thrive as a Virtual Call Center Trainee, and why are they important?

To thrive as a Virtual Call Center Trainee, you need strong communication skills, basic computer proficiency, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, VoIP phone systems, and online chat platforms is commonly required. Active listening, patience, and problem-solving abilities help you stand out by effectively addressing customer needs and building rapport. These skills ensure efficient service delivery, customer satisfaction, and adaptability in a remote work environment.

What is the difference between Virtual Call Center Trainee vs Virtual Call Center Agent?

AspectVirtual Call Center TraineeVirtual Call Center Agent
CredentialsBasic training, onboardingCustomer service skills, sometimes certifications
Work EnvironmentTraining sessions, supervised environmentLive calls, independent work from home
Job RoleLearning and shadowingHandling customer inquiries, problem-solving

The Virtual Call Center Trainee is an entry-level position focused on training and skill development, often under supervision. In contrast, the Virtual Call Center Agent is responsible for managing customer interactions independently after training. Trainees are in a learning phase, while agents are active service providers. Both roles are essential in the call center industry, with trainees preparing for full agent responsibilities.

What are the most commonly searched types of Virtual Call Center jobs in Florida? The most popular types of Virtual Call Center jobs in Florida are:
What are popular job titles related to Virtual Call Center Trainee jobs in Florida? For Virtual Call Center Trainee jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Virtual Call Center Trainee jobs in Florida look for? The top searched job categories for Virtual Call Center Trainee jobs in Florida are:
What cities in Florida are hiring for Virtual Call Center Trainee jobs? Cities in Florida with the most Virtual Call Center Trainee job openings:
Virtual Call Center Trainee jobs near you
Call Center Training Lead

Call Center Training Lead

Storage Rentals of America

West Palm Beach, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Storage Rentals of America rating

6.8

Company rating: 6.8 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

7th of 29 rated removal and storage companies

Job description

Become the newest member of our exciting team at SROA Capital as we redefine self-storage!
At SROA, we offer a career and opportunity to grow. We strongly believe in growing our talent and promoting within. We are proud to be honored as one of the TOP WORKPLACES of South Florida by the Sun Sentinel three years in a row.
SROA Capital is a vertically integrated private equity real estate investment firm that has evolved into a global asset manager with a successful track record of providing risk adjusted returns to its partners through its focused strategy of investing in self-storage. SROA is headquartered in West Palm Beach, FL and has invested, redeveloped, and developed self storage across the risk spectrum in major and secondary markets across the United States under the brand Storage Rentals of America and the UK under the brand Kangaroo Self Storage with approximately 900 employees globally.
The Call Center Training Lead serves as the primary Learning & Development partner for Customer Support operations. Acting as a Subject Matter Expert (SME) for call center processes, systems, products, and customer experience standards, this role ensures that training programs are delivered effectively and aligned with operational needs.
The specialist is responsible for facilitating new-hire onboarding, ongoing development programs, upskilling initiatives, and change-management training related to new products, systems, policies, and procedures. Working closely with Learning & Development, this position provides expertise and feedback that support the development of training content while ensuring learning solutions are accurate, relevant, and successfully executed.
This role focuses on training delivery, coaching, learner support, and operational partnership.
Duties and Responsibilities
Training Delivery & Facilitation
  • Facilitate engaging virtual new hire training programs for Call Center and Customer Experience team members.
  • Deliver ongoing training, refresher courses, workshops, and uptraining initiatives.
  • Lead training sessions related to new systems, products, services, policies, procedures, and operational changes.
  • Facilitate meetings, huddles, workshops, and learning sessions that support employee development and operational excellence.
  • Support employee onboarding by ensuring training plans are executed consistently and effectively.

Operational Partnership & Subject Matter Expertise
  • Serve as the primary Call Center Subject Matter Expert (SME) for the Learning & Development team.
  • Partner with Call Center leadership to understand business priorities, operational challenges, and emerging training needs.
  • Provide operational expertise and feedback during the development and revision of training materials and learning programs.
  • Validate training content for accuracy, relevance, and alignment with current business processes.
  • Participate in process, system, and product rollouts to ensure effective training readiness and adoption.

Coaching & Performance Support
  • Identify learning opportunities through observation, operational feedback, performance trends, and business needs.
  • Provide coaching and reinforcement to support knowledge retention and skill development.
  • Partner with supervisors and leaders to support employee development initiatives.
  • Assist in implementing targeted learning solutions that address identified skill gaps.
  • Learning Program Support
  • Collaborate with Learning & Development to maintain training materials, facilitator guides, job aids, and reference resources.
  • Assist and support the creation and delivery of learning communications and just-in-time learning resources.
  • Track training participation and learner progress.
  • Provide recommendations for continuous improvement to training programs and learning processes.

Organizational Collaboration
  • Participate in department meetings, leadership discussions, strategic initiatives, site visits, and special projects as assigned.
  • Champion company culture, values, and customer experience standards throughout all training initiatives.
  • Build strong relationships with leaders and employees across departments to support organizational goals.

Qualifications
  • 2+ years of training, facilitation, coaching, or employee development experience.
  • Experience facilitating instructor-led training in virtual environments.
  • Strong presentation, communication, and facilitation skills.
  • Ability to translate operational knowledge into effective learning experiences.
  • Strong organizational, planning, and project coordination skills.
  • Ability to build relationships and collaborate effectively with leaders and employees at all levels.
  • Proficiency with Microsoft Office applications, including Teams, PowerPoint, Word, and Excel.

Preferred
  • 2+ years of call center, customer service, or customer support experience.
  • Experience supporting onboarding and new hire training programs.
  • Knowledge of call center operations, customer experience principles, and customer service best practices.
  • Experience with Learning Management Systems (LMS) and digital learning platforms.
  • Experience participating in process, system, or product implementation initiatives.

SROA Offers:
  • Competitive pay with bonus potential
  • UKG Wallet - on-demand pay option
  • 100% paid medical coverage options for employee-only
  • Dental and vision plans for optimal care
  • Eight (8) paid holidays
  • Generous Paid Time Off (PTO), increasing with years of service
  • Paid Maternity and Parental Leave for growing families
  • 401(k) with substantial employer match and 100% immediate vesting
  • Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), and Dependent Care Flexible Spending Accounts (DCFSA) for tax-advantaged savings
  • GAP Insurance for added financial protection
  • Employer-paid Life Insurance and Short-Term Disability coverage
  • Long-Term Disability (LTD) coverage for added peace of mind
  • Pet insurance - because your pets are family too
  • Storage Discounts to help you declutter and organize
  • Access to Voluntary Benefits for personalized coverage
  • Learning and development opportunities to maximize your potential and excel in your career
  • A great culture that values collaboration, innovation, and inclusivity

SROA is an Equal Opportunity employer and uses the federal government E-Verify system to verify employment eligibility.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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