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Virtual Assistant Intake information

What are the key skills and qualifications needed to thrive as a Virtual Assistant Intake, and why are they important?

To thrive as a Virtual Assistant Intake, you need excellent organizational abilities, attention to detail, and strong communication skills, often supported by experience in administrative roles or customer service. Familiarity with CRM systems, scheduling software, and cloud-based collaboration tools is typically required. Exceptional interpersonal skills, discretion, and the ability to multitask make someone stand out in this position. These skills ensure efficient client onboarding, smooth workflow management, and a positive first impression for the organization.

What are some common challenges faced by Virtual Assistant Intake professionals, and how can they be managed effectively?

Virtual Assistant Intake professionals often navigate high volumes of inquiries and must accurately gather and organize client information, which can sometimes be overwhelming. Effective time management and the use of robust CRM tools are essential to keep track of details and ensure prompt follow-up. Additionally, clear communication and active listening skills help avoid misunderstandings and ensure all client needs are addressed efficiently. Collaborating closely with other team members, such as account managers or support staff, also helps distribute workload and maintain service quality.

What are Virtual Assistant Intake specialists?

Virtual Assistant Intake specialists are remote professionals who handle the initial onboarding, screening, and information gathering processes for clients or customers. They often serve as the first point of contact, collecting essential details, assessing needs, and ensuring that all necessary information is properly documented for further action. Their work streamlines workflows, improves client experiences, and supports organizations in managing new requests efficiently. This role is especially common in healthcare, legal, and service-based industries.

What is the difference between Virtual Assistant Intake vs Virtual Assistant?

AspectVirtual Assistant IntakeVirtual Assistant
CredentialsBasic administrative skills, familiarity with communication toolsSame as Intake, often with additional specialized skills
Work EnvironmentRemote, client-facing, often involves onboardingRemote, supporting various client tasks
Employer & Industry UsageUsed in service onboarding, client managementGeneral support across industries
Search & Comparison IntentFocus on client onboarding and intake processesBroader support tasks

The main difference is that a Virtual Assistant Intake specializes in onboarding and initial client communication, while a Virtual Assistant provides ongoing support across various tasks. Intake roles focus on client setup, whereas Virtual Assistants handle day-to-day administrative or operational duties.

What are popular job titles related to Virtual Assistant Intake jobs in Indiana? For Virtual Assistant Intake jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Virtual Assistant Intake jobs in Indiana look for? The top searched job categories for Virtual Assistant Intake jobs in Indiana are:
What cities in Indiana are hiring for Virtual Assistant Intake jobs? Cities in Indiana with the most Virtual Assistant Intake job openings:
Virtual Assistant Intake jobs near you
Clinical Tech. (Medical Assistant)

Clinical Tech. (Medical Assistant)

Fast Pace Health

Vincennes, IN • On-site

$15.50 - $19.75/hr

Full-time

Medical, Dental, Vision, PTO

Posted 11 days ago

Fast Pace Health rating

4.9

Company rating: 4.9 out of 10

Based on 51 frontline employees who took The Breakroom Quiz

845th of 864 rated healthcare providers

Job description

Overview
At Fast Pace Health, Clinical Techs provide clinical and administrative support essential for effective patient care under the direct supervision of a Provider, Nurse Practitioner or Physician Assistant. They provide outstanding patient service, maintaining a compassionate and welcoming atmosphere and respond quickly and accurately to changes in condition or response to treatment. The Clinical Tech position will provide effective customer service for all internal and external customers by using, excellent, in-depth knowledge as well as communicating effectively with team members.
Why Choose Fast Pace Health?
Fast Pace Health is a growing company! You will have the support and mentoring you need to become the best Clinical Tech you can be! We will help you grow your clinical competencies, and can offer you a rewarding career path. We work as a dynamic team to surpass our business goals by ensuring our patients receive the best care possible in a positive environment.
We offer competitive compensation and benefits such as holiday pay, PTO, medical, dental, vision and Work-Life balance, to name a few.
As a Fast Pace Health employee you will have the opportunity to participate in community events and outreach programs. This includes, but is not limited to, seasonal parades, book drives, festivals, trunk or treating, fun runs, and more. We dress up for holidays and celebrate with pot lucks. At Fast Pace, our community is our family, and we are a family first community.
Responsibilities
Primary:
  • Ability to fulfill all responsibilities of the Patient Care Specialist position as detailed in the specific Patient Care Specialist job description.
  • The ability to maintain friendly, cordial relations with all employees, build and maintain confidence and credibility with all employees.
  • Deliver clinical and administrative support for the team and adhere to all policies and procedures of the company.
  • Ability to adhere to the Core Values of the Company, of teamwork, communication, empowerment, quality of care, and friendliness.
  • Ensure that the activities of the Clinical Tech are conducted in a manner that is consistent with overall department expectations and are in compliance with Federal and State regulations, guidelines, and requirements including working knowledge of all health information management issues such as HIPAA.
  • Prepare exam and treatment rooms for patient intake.
  • Triage patients by checking vitals, performing blood draws and giving injections, etc.
  • Observe patients, charting, reporting changes in patients' conditions, such as adverse reactions to medication or treatment and taking any necessary action.
  • Assist with lab testing and phlebotomy.
  • Assist providers in preparing for minor procedures and physicals.
  • Prepare and maintain supplies and equipment for treatment.
  • Assist patients utilizing a Virtual Medicine Provider.
  • Ensure accurate completion of patient charts in a timely matter and forwarding charts as appropriate on a daily basis.
  • Arrange referrals to a specialist and obtaining pre-authorizations when directed by the Provider.
  • The ability to maintain friendly, cordial relations with all clients and employees; maintain a positive work atmosphere by acting and communicating in a manner that results in a positive work relationship with customers, co-workers and managers.
  • Perform federal and non-federal DOT, BAT and Drug Screen exams.
  • The ability to perform the physical, use of senses, cognitive, and environmental functions of the position, as specified on the physical demands.
  • Ability to comply with Company standards of operations.
  • Ability to adhere to the Core Values of the Company, of teamwork, communication, empowerment, quality of care, and friendliness.
  • The ability to promote and maintain a respectful culture of employee, employer and business confidentiality.
  • Responsible for learning the aspects of compliance in the company by completing all mandatory compliance training.
  • Ability to maintain the overall cleanliness of the office as needed to support the team and clinic environment, which may include, but not be limited to, taking out garbage, organization and cleanliness of desk, patient and office space and assistance with other team members to achieve a strong professional appearance for our employees, patients and visitors.
  • Perform other duties as assigned by management.

Secondary:
  • Assist with clerical work such as checking in patients, obtaining and recording demographic, insurance and financial information, with strong attention to detail and in a manner that is professional and caring to our patients.
  • Verify insurance eligibility and relay relevant information on payment policies and billing/collection processes.
  • Work as part of the overall team by answering telephone, taking messages and returning voicemails in a friendly and professional manner

Essential Functions Specific to Supporting Telehealth
  • Prepare patient charts by virtual patient communication, generally phone or video conferencing.
  • Assist with patient follow ups including but not limited to: pharmacy requests, patient paperwork, scheduling, and clinical calls with patients or other facilities including physical Fast Pace clinics.

*** Additional Requirements and Responsibilities
Level 1: High School Diploma or its equivalent with a current CPR license* and/or at least 1 year of experience as a certified MA, EMT Paramedic preferred in clinic setting, preferably urgent care
Level 2: Certified MA, EMT or Paramedic with a current CPR license* and either (1) 4 years' experience in relevant role and 2 year of Fast Pace experience in Clinical Tech role or (2) 6 years' experience in relevant role.
Level 3: Certified MA, EMT, or Paramedic with a current CPR license* and either (1) 6 years' experience in relevant role and 2 years of Fast Pace experience in Clinical Tech role or (2) 8 years' experience in relevant role.
Level 4: Certified MA, EMT, or Paramedic with a current CPR license* and either (1) 6 years' experience in relevant role and 2 years of Fast Pace experience in Clinical Tech role or (2) 8 years' experience in relevant role.
Additional Responsibilities: Administration duties, including but not limited to scheduling, ordering, training, and other duties assigned by Clinic and or Regional Director
*Receive and active within 7 days of hire.
Experience Requirements and Preferences
Basic Requirements:
Education: High School Diploma or its equivalent
AND
Experience: At least 1 year of experience as an MA, EMT or Paramedic preferred in clinic setting, preferably urgent care
Current License or Certification:
  • Graduate of an accredited Medical Assistant school strongly preferred. License must be active, in good standing, and verifiable with the proper regulatory agency.
  • TB and IV Certification required to be obtained within 60 days of employment and maintained during employment if applicable in your state

Education Requirements
High School Diploma or Its Equivalent
Compliance
Fast Pace Health is committed to the principle of equal employment and creating an inclusive environment for the benefit of our employees, our patients, and our communities. We are an equal opportunity employer and welcome job applications from qualified individuals without regard to race, creed, color, ancestry, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, veteran status, marital status, parental status, genetic information or any other legally protected characteristics or conduct.
Please refer to the links below for information regarding your rights under certain federal laws:
https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf
https://www.dol.gov/whd/regs/compliance/posters/eppac.pdf
Mississippi Residents Only:
In Mississippi, Fast Pace requires pre-employment/drug/alcohol testing as a condition of employment. The law requires that Fast Pace notify applicants, in writing, upon application and prior to the collection of the specimen for drug and alcohol test, that they may be tested for "the presence of drugs [or alcohol] in their metabolites." Miss. Code. Ann. § 71-7-3(5).
Applicants are limited to individuals from states, excluding the following: California, Colorado, Hawaii, Illinois, New Jersey, New York, Rhode Island, Washington, and the District of Columbia.

What Fast Pace Health employees say

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About Fast Pace Health

Sourced by ZipRecruiter

Fast Pace Health aims to push for a new vision of healthcare in rural communities that will consist of an array of different services. We are changing the delivery of healthcare in these rural areas by integrating excellent patient care, education, accessibility, and community service, in a way that puts the patient's needs first and improves the health status of our communities.

Industry

Health care and social assistance

Company size

1,001 - 5,000 Employees

Headquarters location

Franklin, TN, US

Year founded

2009

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