Virtual Assistant Appointment Setting Jobs in Reno, NV

Nevada Advanced Pain Specialists

Position Description

Overview

Position: Medical Assistant

Reports to: Clinical Supervisor/Practice Manager

Department: Clinical

Approved by: Dr. Patterson

Type of Relationship: Full-Time Employee

Exempt from Overtime: No

Schedule: Monday – Friday, 8am-5pm

Pay Range: $18.00 - $20.00 per hour starting

Benefits Eligibility: Eligible for standard company benefits package

***Must be willing to travel between office locations (Reno, Sparks and Carson City)***

Minimum Requirements for Candidates*

Education: High school diploma. Prefer a Bachelor’s or Associates degree in life science.

Certification: Prefer an active Certified Medical Assistant certification, but not required.

Work Experience: Prefer one year experience as a Medical Assistant in a Pain Management practice.

Setting: Must be able to work in an office setting with office and medical equipment.

Communication: Must be able to speak, read, and write English fluently.

*Candidate/employee/contractor must notify employer if any of these requirements can’t be met.

Essential Functions

1. Provide excellent customer service at all times.

2. Provide care and support to patients under the direction of the physician and/or mid level provider.

3. Perform timely, complete, and accurate work as it relates to each of the following specific job duties:

1. 1. Escort patients into and out of examine and waiting rooms.
   2. Greet and prepare patients for the provider. Provide patient mobility assistance, as necessary. Obtain and appropriately record into our computer systems vital signs and other appropriate information, such as height, weight, drug allergies, current medications, pain score, and presenting problem.
   3. Manage patient flow ensuring enough time for patient and family education. Screen, communicates and responds to patients needs appropriately within the scope of authority.
   4. Assist with diagnostic tests and clinical procedures. Prepare injectables for provider.
   5. Prepare, clean and sterilize instruments and maintain equipment; keep patient exam rooms clean and orderly; dispose of contaminated items according to facility requirements; anticipate provider’s needs for medications, supplies and equipment and plan accordingly.
   6. Document injectables, interactions, and vitals in patient’s medical record for every visit.
   7. Maintain clinical supplies.
   8. Schedule patient appointments, process referrals, prepare medical records and perform other clerical duties as needed.
   9. As needed or requested, collect urine samples on patients and deliver them to the laboratory for testing.
   10. When assigned to the front desk area, assist the front desk with greeting patients, checking in patients, and taking phone calls.
   11. As needed or requested, assist the scheduling team with confirming patient appointments, etc.

4. Provide reports and information as requested by practice management.

5. Other duties as assigned.

Other Functions

1. Contribute to the planning and delivery of patient focused care.

2. Adhere to all company policies and procedures.

3. Adhere to all Federal and State laws and regulations as it relates to this role, including all safety and health standards.

Competencies

1. Problem Solving - Identifies and resolves problems time efficiently; Gathers and analyzes information; Develops solutions; Uses reason.

1. Oral Communication - Speaks clearly and persuasively; Listens and gets clarification when necessary; Responds informatively to questions; Demonstrates presentation skills; Participates in meetings.
2. Written Communication - Writes clearly and concisely; Edits work; Presents data effectively; Able to read and interpret written information.
3. Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Formulates realistic action plans.
4. Professionalism - Approaches others in a polite and tactful manner; Maintains composure and reacts well under pressure; Treats others with respect and consideration; Accepts responsibility for own actions; Follows through on commitments.
5. Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.