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Virtual Agent Jobs in Washington (NOW HIRING)

DirectViz Solutions

Senior ServiceNow Developer

Alexandria, VA · Remote

$57.75 - $79.50/hr

Proven experience implementing ServiceNow AI modules like Virtual Agent, Predictive Intelligence, and Performance Analytics. * Large Language Model (LLM) familiarity: Understanding of LLM concepts ...

DirectViz Solutions

Senior ServiceNow Developer

Alexandria, VA · Remote

$57.75 - $79.50/hr

Proven experience implementing ServiceNow AI modules like Virtual Agent, Predictive Intelligence, and Performance Analytics. * Large Language Model (LLM) familiarity: Understanding of LLM concepts ...

CREATIVE GLOBAL CONSULTING

ServiceNow Developer

Herndon, VA · On-site

$55.50 - $76.25/hr

Bachelors Degree * 7+ years of related experience * 3+ years of hands-on experience with core ServiceNow modules, such as ITSM, Portal, Virtual Agent, and CSM * 2+ years of ServiceNow development ...

ProSidian Consulting

Program Manager

Alexandria, VA · Hybrid

Develop and configure ServiceNow HRSD, ITSM, App Engine, and Virtual Agent solutions to support workflow automation, dashboarding, and employee experience initiatives. Implementation of custom ...

CareMetx

Director, End User Services

Bethesda, MD · On-site

Lead Service Desk operations with an AI-first lens, deploying intelligent ticket triage, virtual agent capabilities, and automated resolution workflows to drive faster response times, higher first ...

Guidehouse

ServiceNow HRSD Architect

Mclean, VA

$72 - $90.75/hr

Design and implement employee-facing experiences, including self-service portals, Virtual Agent, and omnichannel HR support * Architect and support integrations with enterprise HR systems such as ...

Guidehouse

ServiceNow HRSD Architect

Mclean, VA · On-site

$72 - $90.75/hr

Design and implement employee-facing experiences, including self-service portals, Virtual Agent, and omnichannel HR support * Architect and support integrations with enterprise HR systems such as ...

Guidehouse

ServiceNow HRSD Architect

Mclean, VA

$72 - $90.75/hr

Design and implement employee-facing experiences, including self-service portals, Virtual Agent, and omnichannel HR support * Architect and support integrations with enterprise HR systems such as ...

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Virtual Agent information

See Washington salary details

$675

$1.6K

$2.8K

How much do virtual agent jobs pay per week?

As of Aug 21, 2026, the average weekly pay for virtual agent in Washington is $1,573.50, according to ZipRecruiter salary data. Most workers in this role earn between $1,317.31 and $1,665.38 per week, depending on experience, location, and employer.

What is a virtual agent?

Virtual agents are software programs or AI-driven systems designed to interact with users, typically through chat or voice, to answer questions, provide customer support, or help with various tasks. They can handle simple inquiries automatically and escalate more complex issues to human agents when needed. Virtual agents are commonly used in customer service, IT support, and other industries to improve efficiency and provide 24/7 assistance.

What does a virtual agent do?

A typical workday for a Virtual Agent involves handling customer inquiries via chat, email, or phone, resolving issues, providing information, and sometimes escalating complex cases to supervisors. Virtual Agents often work independently but are closely connected to their teams through digital collaboration tools such as Slack, Microsoft Teams, or Zoom. Regular virtual meetings, chat check-ins, and shared knowledge bases help maintain team cohesion and ensure that agents stay informed about updates or procedural changes. This remote structure requires strong self-motivation and excellent communication skills to deliver consistent customer service while staying aligned with team objectives.

What are the key skills and qualifications needed to thrive as a virtual agent?

To thrive as a Virtual Agent, you need excellent communication skills, problem-solving abilities, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is typically required. Strong listening skills, patience, and adaptability help Virtual Agents deliver personalized and efficient support. These skills ensure effective remote assistance, enhance customer satisfaction, and contribute to operational efficiency.

What is the difference between Virtual Agent vs Customer Service Representative?

AspectVirtual AgentCustomer Service Representative
CredentialsTypically requires technical skills, knowledge of chat platforms, and sometimes certifications in customer support or ITRequires communication skills, customer service experience, and sometimes a high school diploma or equivalent
Work EnvironmentRemote, often AI-driven or chatbot-based interactionsIn-office or remote, handling inbound calls, emails, or live chats
Industry UsageUsed across tech, retail, banking, and telecom sectors for automated or semi-automated supportCommon in retail, telecom, healthcare, and financial services for direct customer interaction

The main difference is that Virtual Agents are often AI-powered or automated tools designed to handle customer inquiries, while Customer Service Representatives are human agents providing direct support. Virtual Agents focus on automation and efficiency, whereas Customer Service Representatives offer personalized assistance.

How to become a virtual agent?

To become a virtual agent, candidates typically need strong communication skills, proficiency with customer service software, and the ability to work independently. Relevant experience in customer support or technical troubleshooting can be beneficial, and some roles may require specific certifications or training in the company's tools or platforms.

What are the most commonly searched types of Agent jobs in Washington?

The most popular types of Agent jobs in Washington are:

What are popular job titles related to Virtual Agent jobs in Washington?

For Virtual Agent jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Virtual Agent jobs in Washington look for?

The top searched job categories for Virtual Agent jobs in Washington are:

What cities in Washington are hiring for Virtual Agent jobs?

Cities in Washington with the most Virtual Agent job openings:

Virtual Agent jobs near you
Infographic showing various Virtual Agent job openings in Washington as of August 2026, with employment types broken down into 84% Full Time, 7% Part Time, 2% Temporary, and 7% Contract. Highlights an 36% Physical, 2% Hybrid, and 62% Remote job distribution, with an average salary of $81,822 per year, or $39.3 per hour.

Senior ServiceNow Developer

DirectViz Solutions, LLC

Alexandria, VA • On-site

$160K - $180K/yr

Full-time

Medical, Retirement, PTO

Re-posted 2 days ago

Job description

DirectViz Solutions (DVS) is a dynamic and rapidly growing government contractor committed to delivering innovative IT solutions that address the mission-critical needs of our government clients. Through the expertise and dedication of our talented team, we provide cutting-edge technology services designed to achieve success and exceed expectations.
At DVS, we prioritize our employees as our greatest asset. We offer competitive compensation, comprehensive medical benefits, a 401(k) match, generous PTO accrual, professional development reimbursement, corporate-funded technology certifications, and robust employee recognition and appreciation programs.
We are seeking a highly skilled Senior ServiceNow Developer. The ability to obtain a public trust clearance is required.
Key Responsibilities:
  • Extensive ServiceNow development experience including: modules, workflows, and integrations on the ServiceNow platform. This includes proficiency in core modules like ITSM, HRSD, CSM, NowAssist, RAPTOR DB, Workflow Data Fabric, and CMDB. ServiceNow Low Code/No Code Experience, UX/UI Experience.
  • JavaScript and ServiceNow scripting proficiency: Expertise in JavaScript (including Glide APIs) for client-side and server-side scripting to customize and extend the platform's capabilities.
  • Experience with AI integrations: Proven experience implementing ServiceNow AI modules like Virtual Agent, Predictive Intelligence, and Performance Analytics.
  • Large Language Model (LLM) familiarity: Understanding of LLM concepts and ability to leverage them for tasks like natural language understanding and optimization of system instructions.
  • NowAssist product utilization: Experience in building and maintaining solutions using NowAssist features and related technologies such as AI Search, Virtual Agent, Skills Builder, AI Agent Studio, and Workflow Builder to build chatbots and enhance business processes.
  • Integration skills: Expertise in using REST/SOAP APIs and other integration methods to connect ServiceNow with external systems, including external AI services like OpenAI, Azure Cognitive Services, or Google Cloud AI.
  • Strong communication and collaboration skills: Ability to work with cross-functional teams, understand requirements, and effectively communicate technical concepts to non-technical stakeholders.
  • Problem-solving and analytical skills: Demonstrated ability to identify issues, diagnose root causes, and implement effective solutions.
  • Experience with conversational AI platforms: Familiarity with platforms beyond NowAssist like Moveworks or Microsoft Copilot.
  • Agile methodologies and DevOps practices: Experience working in an Agile environment and understanding CI/CD pipelines.
  • Cloud-native application development and serverless architectures: Understanding these concepts is increasingly relevant for ServiceNow development and AI integration.
  • UX/UI Design: Experience creating user-friendly interfaces for chatbots and other ServiceNow applications.
  • Understanding of RaptorDB Architecture: Knowledge of RaptorDB as ServiceNow's high-performance hybrid transactional and analytical processing (HTAP) database built on PostgreSQL.
  • Experience with Performance Optimization: Ability to leverage RaptorDB's capabilities to achieve faster response times, accelerate transactions, and boost throughput in ServiceNow applications.
  • Real-time Analytics Expertise: Understanding of how RaptorDB enables real-time analytics and its application in driving AI agents and informed decision-making within ServiceNow workflows.
  • Scalability and Performance Tuning: Knowledge of RaptorDB's scalability features, including vertical and horizontal scaling, and experience with performance tuning using workload management rules and priority settings.
  • Data Integration with External Sources: Understanding of how RaptorDB facilitates integrating and analyzing data from various sources to gain comprehensive insights across workflows.
  • Experience with Database Migration (a plus): While not explicitly stated as a requirement for developers, familiarity with the RaptorDB migration process and understanding that application layer functionalities remain the same before and after migration would be beneficial.

Required Qualifications:
  • Bachelors Degree and 8 years of experience
  • Proficient in JavaScript, ServiceNow APIs, and Agile methodologies.
  • ServiceNow certifications: Relevant certifications like Certified ServiceNow Developer or AI certifications
  • Ability to obtain a public trust clearance

Physical and Mental Qualifications:
  • Maintain focus and awareness throughout scheduled working hours.
  • Perform tasks requiring prolonged periods of sitting or standing at a desk, utilizing a computer, mouse, and keyboard.
  • Lift and move objects weighing up to 15 pounds as needed.
  • Exhibit excellent verbal and written communication skills, with a strong command of the English language.
  • Demonstrate the ability to work independently while also collaborating effectively as part of a team.
  • Quickly learn and retain routine tasks and processes.
  • Possess strong organizational skills, attention to detail, business correspondence proficiency, and self-management capabilities.
  • Perform the essential functions of the role satisfactorily; reasonable accommodation will be provided for employees with disabilities upon request.
  • Accept and adapt to additional responsibilities or changes to assigned duties as determined by DirectViz Solutions (DVS).

If you thrive on solving complex problems and building meaningful connections, we'd love to hear from you. Join our team and make an impact today!
DirectViz Solutions, LLC (DVS) is an equal opportunity employer who prohibits discrimination and harassment against any employee or applicant for employment based on race, , sex (including pregnancy), age, gender identity, creed, religion, national origin, sexual orientation, marital status, genetic information, disability, political affiliation, protected veteran status, or any other status protected by federal, state or local law.
DVS has a zero-tolerance policy for harassment, threats, coercion, discrimination, and intimidation. Employees may file a complaint or exercise any right protected by Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, Section 4212 of the Vietnam Era Veterans Readjustment Assistance Act of 1974, or the Veterans Employment Opportunities Act of 1998.

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