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Virtual Agent Jobs in Seattle, WA (NOW HIRING)

SSA Marine

Manager-IT Service Center

Seattle, WA

$125K - $140K/yr

Reduction in recurring incidents, paired with increased automation, self-service, and Virtual Agent adoption. * Employee engagement, workforce capability, and demonstrated progress toward the future ...

SSA Marine

Manager-IT Service Center

Seattle, WA · On-site

$125K - $140K/yr

Reduction in recurring incidents, paired with increased automation, self-service, and Virtual Agent adoption. * Employee engagement, workforce capability, and demonstrated progress toward the future ...

Geico

Staff Machine Learning Engineer

Seattle, WA

$130K - $260K/yr

This person will play key technical leadership roles for the development of Geico's virtual agent platform that elevates the productivity and quality of service for 20K+ contact center employees in ...

Compass

Agent Experience Manager

Seattle, WA · On-site

$33 - $35/hr

As an Agent Experience Manager, you are the first person our customers meet when they join Compass ... Previous experience with live or virtual training a plus * Previous experience working with ...

Chris Gurnee Team

Real Estate Agent

Edmonds, WA · On-site

$75K - $200K/yr

Work seamlessly from anywhere using cutting-edge virtual tools, lightweight CRM automation, and mobile transaction software. Responsibilities: * Execute immediate, systematic follow-up with inbound ...

Chris Gurnee Team

Real Estate Agent

Kenmore, WA · On-site

$75K - $200K/yr

Work seamlessly from anywhere using cutting-edge virtual tools, lightweight CRM automation, and mobile transaction software. Responsibilities: * Execute immediate, systematic follow-up with inbound ...

Chris Gurnee Team

Real Estate Agent

Kirkland, WA · On-site

$75K - $200K/yr

Work seamlessly from anywhere using cutting-edge virtual tools, lightweight CRM automation, and mobile transaction software. Responsibilities: * Execute immediate, systematic follow-up with inbound ...

Chris Gurnee Team

Real Estate Agent

Shoreline, WA · On-site

$75K - $200K/yr

Work seamlessly from anywhere using cutting-edge virtual tools, lightweight CRM automation, and mobile transaction software. Responsibilities: * Execute immediate, systematic follow-up with inbound ...

Chris Gurnee Team

Real Estate Agent

Seattle, WA · On-site

$75K - $200K/yr

Work seamlessly from anywhere using cutting-edge virtual tools, lightweight CRM automation, and mobile transaction software. Responsibilities: * Execute immediate, systematic follow-up with inbound ...

Chris Gurnee Team

Real Estate Agent

Bothell, WA · On-site

$75K - $200K/yr

Work seamlessly from anywhere using cutting-edge virtual tools, lightweight CRM automation, and mobile transaction software. Responsibilities: * Execute immediate, systematic follow-up with inbound ...

Chris Gurnee Team

Real Estate Agent

Lake Forest Park, WA · On-site

$75K - $200K/yr

Work seamlessly from anywhere using cutting-edge virtual tools, lightweight CRM automation, and mobile transaction software. Responsibilities: * Execute immediate, systematic follow-up with inbound ...

Chris Gurnee Team

Real Estate Agent

Lynnwood, WA · On-site

$75K - $200K/yr

Work seamlessly from anywhere using cutting-edge virtual tools, lightweight CRM automation, and mobile transaction software. Responsibilities: * Execute immediate, systematic follow-up with inbound ...

The Drum Agency

Entry Level Sales Agent

Seattle, WA · On-site +1

$30K - $160K/yr

Through innovative technology, proven systems, and a supportive virtual environment, The Drum ... No agent's success, earnings, or production results should be viewed as typical, average, or ...

Promoted2

Remote Insurance Agent

Seattle, WA · Remote

$60K - $110K/yr

Remote Insurance Sales Agent | $60k-$110k+ First Year | No Cold Calling Earn strong first-year ... Conduct virtual consultations with pre-qualified clients (no cold calling) * Present customized ...

Promoted2

Remote Insurance Agent

Tacoma, WA · Remote

$60K - $110K/yr

Remote Insurance Sales Agent | $60k-$110k+ First Year | No Cold Calling Earn strong first-year ... Conduct virtual consultations with pre-qualified clients (no cold calling) * Present customized ...

Gibbons Group

Remote Sales Agent

Everett, WA · On-site

Remote Sales Agent | PT or FT | Licensing Assistance Included Performance-Based | Daily Pay ... Comfortable using technology and virtual communication tools. What We Offer * Licensing assistance ...

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Virtual Agent information

See Seattle, WA salary details

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How much do virtual agent jobs pay per week?

As of Sep 6, 2026, the average weekly pay for virtual agent in Seattle, WA is $1,581.04, according to ZipRecruiter salary data. Most workers in this role earn between $1,323.08 and $1,675.00 per week, depending on experience, location, and employer.

What is a virtual agent?

Virtual agents are software programs or AI-driven systems designed to interact with users, typically through chat or voice, to answer questions, provide customer support, or help with various tasks. They can handle simple inquiries automatically and escalate more complex issues to human agents when needed. Virtual agents are commonly used in customer service, IT support, and other industries to improve efficiency and provide 24/7 assistance.

What does a virtual agent do?

A typical workday for a Virtual Agent involves handling customer inquiries via chat, email, or phone, resolving issues, providing information, and sometimes escalating complex cases to supervisors. Virtual Agents often work independently but are closely connected to their teams through digital collaboration tools such as Slack, Microsoft Teams, or Zoom. Regular virtual meetings, chat check-ins, and shared knowledge bases help maintain team cohesion and ensure that agents stay informed about updates or procedural changes. This remote structure requires strong self-motivation and excellent communication skills to deliver consistent customer service while staying aligned with team objectives.

What are the key skills and qualifications needed to thrive as a virtual agent?

To thrive as a Virtual Agent, you need excellent communication skills, problem-solving abilities, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is typically required. Strong listening skills, patience, and adaptability help Virtual Agents deliver personalized and efficient support. These skills ensure effective remote assistance, enhance customer satisfaction, and contribute to operational efficiency.

What is the difference between Virtual Agent vs Customer Service Representative?

AspectVirtual AgentCustomer Service Representative
CredentialsTypically requires technical skills, knowledge of chat platforms, and sometimes certifications in customer support or ITRequires communication skills, customer service experience, and sometimes a high school diploma or equivalent
Work EnvironmentRemote, often AI-driven or chatbot-based interactionsIn-office or remote, handling inbound calls, emails, or live chats
Industry UsageUsed across tech, retail, banking, and telecom sectors for automated or semi-automated supportCommon in retail, telecom, healthcare, and financial services for direct customer interaction

The main difference is that Virtual Agents are often AI-powered or automated tools designed to handle customer inquiries, while Customer Service Representatives are human agents providing direct support. Virtual Agents focus on automation and efficiency, whereas Customer Service Representatives offer personalized assistance.

How to become a virtual agent?

To become a virtual agent, candidates typically need strong communication skills, proficiency with customer service software, and the ability to work independently. Relevant experience in customer support or technical troubleshooting can be beneficial, and some roles may require specific certifications or training in the company's tools or platforms.

What are the most commonly searched types of Agent jobs in Seattle, WA?

The most popular types of Agent jobs in Seattle, WA are:

What are popular job titles related to Virtual Agent jobs in Seattle, WA?

For Virtual Agent jobs in Seattle, WA, the most frequently searched job titles are:

What job categories do people searching Virtual Agent jobs in Seattle, WA look for?

The top searched job categories for Virtual Agent jobs in Seattle, WA are:

What cities near Seattle, WA are hiring for Virtual Agent jobs?

Cities near Seattle, WA with the most Virtual Agent job openings:

Virtual Agent jobs near you
Infographic showing various Virtual Agent job openings in Seattle, WA as of August 2026, with employment types broken down into 89% Full Time, 8% Part Time, and 3% Contract. Highlights an 44% Physical, 2% Hybrid, and 54% Remote job distribution, with an average salary of $82,214 per year, or $39.5 per hour.

Manager-IT Service Center

SSA Marine

Seattle, WA

$125K - $140K/yr

Full-time

Posted 5 days ago

Job description

The IT Service Center Manager (North America) is responsible for leading the North America Service Center within the Global Service Desk (GSD) organization and operating under the LIFT (Live Insights & Frictionless Technology) model. This role owns regional service delivery execution, workforce leadership, operational excellence, customer experience, quality, automation adoption, and continuous improvement across North America support operations which currently consists of Canada and The United States.

The Manager ensures the North America Service Center operates as a high-performing Global Delivery Center (GDC) that delivers consistent, scalable, and measurable support outcomes through standardized processes, shared services, data-driven decision making, knowledge management, digital employee experience (DEX) insights, automation, and AI-enabled service capabilities. The role partners closely with the LATAM IT Service Center Manager, Service Center Leads, Quality & Engagement, Field Services, Infrastructure, Applications, Security, End User Compute, and business stakeholders to provide seamless, globally aligned support experiences.

Service Delivery & Operations

  • Lead day-to-day operations of the North America Service Center, owning queue health, backlog, SLA attainment, and customer experience across Incident, Request, Knowledge, Asset, and Access processes.
  • Drive operational consistency through standardized workflows, governance, and coordination across Service Center/Deskside, Infrastructure, Applications, and Security teams.
  • Act as the primary regional escalation point for critical operational issues and lead readiness for organizational changes, acquisitions, and major transitions.

Global Alignment & Continuous Improvement

  • Partner with the LATAM IT Service Center Manager to balance workload and coverage across regions, advancing shared queue ownership and globally standardized practices.
  • Reduce reactive demand through automation, self-service, AI-enabled support tools, and DEX insights, and lead Problem Management to eliminate recurring friction.
  • Partner with Quality & Engagement to improve service consistency, communications, knowledge quality, and customer sentiment.

People Leadership

  • Lead, develop, and manage Service Center staff through hiring, coaching, performance management, and succession planning-building leadership capability to support future team-based service ownership.
  • Foster a culture of accountability, customer-centricity, and continuous improvement.

Performance & Stakeholder Management

  • Establish and manage operational KPIs, dashboards, and business reviews; monitor trends in incidents, escalations, and customer feedback.
  • Communicate performance, risks, and improvement opportunities to leadership, and represent the Service Center in governance and transformation forums.
  • Build strong relationships with business leaders, IT teams, and operational stakeholders, serving as a trusted advisor on support operations, employee experience, and service delivery strategy.

Success Measures

  • Customer satisfaction and experience metrics.
  • SLA attainment, first contact resolution, and reduced escalation rates.
  • Reduction in recurring incidents, paired with increased automation, self-service, and Virtual Agent adoption.
  • Employee engagement, workforce capability, and demonstrated progress toward the future operating model.

Required

  • Associate degree in Information Technology, Business, or related field, or equivalent experience.
  • 7+ years in IT support, service delivery, or service management.
  • 5+ years leading technical support teams, including multi-location or distributed teams.
  • Deep knowledge of ITSM practices (Incident, Request, Problem, Change, Knowledge, Asset, Continual Improvement) and working within ITIL-aligned service management environments.
  • Proven track record leading support operations within a global, multi-region environment (GDC/shared-services model).
  • Extensive experience driving operational improvement, workforce planning, and organizational change management across service delivery programs.
  • Confident executive communicator, skilled in stakeholder engagement and presentation.
  • Highly skilled in coaching, mentoring, and developing team members.
  • Hands-on background with ServiceNow or a comparable enterprise ITSM platform.

Preferred

  • Bachelor's degree in Information Technology, Business, or related field.
  • ITIL v4 Foundation certification or higher.
  • Familiarity with DEX platforms, Virtual Agent technologies, automation programs, and AI-enabled support solutions.

Supervisory Responsibilities: Yes

Indicate employees supervised: Service Center/Deskside

Work environment:

  • Required job duties are normally performed in a climate-controlled office environment.
  • Exposure to computer screens.
  • The noise level in the work environment is usually moderate.

Pay Range: $125,000 - 140,000 per year

The posted compensation range is based on the applicable geographic market for the position and may vary depending on factors such as related experience and skill set. Final compensation will be determined based on these items and other relevant factors.

SSA Marine is an Equal Opportunity Employer

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