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Virtual Agent Jobs in Seattle, WA (NOW HIRING)

SSA Marine

IT Service Center Lead

Seattle, WA · On-site

$18.25 - $24/hr

Identify and support automation, self-service, Virtual Agent, workflow improvement, and demand-reduction opportunities through standardization of repeatable work. Knowledge Management & Continuous ...

SSA Marine

IT Service Center Lead

Seattle, WA

$18.25 - $24/hr

Identify and support automation, self-service, Virtual Agent, workflow improvement, and demand-reduction opportunities through standardization of repeatable work. Knowledge Management & Continuous ...

Geico

Staff Machine Learning Engineer

Seattle, WA

$130K - $260K/yr

This person will play key technical leadership roles for the development of Geico's virtual agent platform that elevates the productivity and quality of service for 20K+ contact center employees in ...

Promoted2

Remote Insurance Agent

Seattle, WA · Remote

$60K - $110K/yr

Remote Insurance Sales Agent | $60k-$110k+ First Year | No Cold Calling Earn strong first-year ... Conduct virtual consultations with pre-qualified clients (no cold calling) * Present customized ...

Promoted2

Remote Insurance Agent

Tacoma, WA · Remote

$60K - $110K/yr

Remote Insurance Sales Agent | $60k-$110k+ First Year | No Cold Calling Earn strong first-year ... Conduct virtual consultations with pre-qualified clients (no cold calling) * Present customized ...

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Virtual Agent information

See Seattle, WA salary details

$678

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$2.8K

How much do virtual agent jobs pay per week?

As of Aug 16, 2026, the average weekly pay for virtual agent in Seattle, WA is $1,581.04, according to ZipRecruiter salary data. Most workers in this role earn between $1,323.08 and $1,675.00 per week, depending on experience, location, and employer.

What is a virtual agent?

Virtual agents are software programs or AI-driven systems designed to interact with users, typically through chat or voice, to answer questions, provide customer support, or help with various tasks. They can handle simple inquiries automatically and escalate more complex issues to human agents when needed. Virtual agents are commonly used in customer service, IT support, and other industries to improve efficiency and provide 24/7 assistance.

What does a virtual agent do?

A typical workday for a Virtual Agent involves handling customer inquiries via chat, email, or phone, resolving issues, providing information, and sometimes escalating complex cases to supervisors. Virtual Agents often work independently but are closely connected to their teams through digital collaboration tools such as Slack, Microsoft Teams, or Zoom. Regular virtual meetings, chat check-ins, and shared knowledge bases help maintain team cohesion and ensure that agents stay informed about updates or procedural changes. This remote structure requires strong self-motivation and excellent communication skills to deliver consistent customer service while staying aligned with team objectives.

What is the difference between Virtual Agent vs Customer Service Representative?

AspectVirtual AgentCustomer Service Representative
CredentialsTypically requires technical skills, knowledge of chat platforms, and sometimes certifications in customer support or ITRequires communication skills, customer service experience, and sometimes a high school diploma or equivalent
Work EnvironmentRemote, often AI-driven or chatbot-based interactionsIn-office or remote, handling inbound calls, emails, or live chats
Industry UsageUsed across tech, retail, banking, and telecom sectors for automated or semi-automated supportCommon in retail, telecom, healthcare, and financial services for direct customer interaction

The main difference is that Virtual Agents are often AI-powered or automated tools designed to handle customer inquiries, while Customer Service Representatives are human agents providing direct support. Virtual Agents focus on automation and efficiency, whereas Customer Service Representatives offer personalized assistance.

What are the key skills and qualifications needed to thrive as a virtual agent?

To thrive as a Virtual Agent, you need excellent communication skills, problem-solving abilities, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is typically required. Strong listening skills, patience, and adaptability help Virtual Agents deliver personalized and efficient support. These skills ensure effective remote assistance, enhance customer satisfaction, and contribute to operational efficiency.

How to become a virtual agent?

To become a virtual agent, candidates typically need strong communication skills, proficiency with customer service software, and the ability to work independently. Relevant experience in customer support or technical troubleshooting can be beneficial, and some roles may require specific certifications or training in the company's tools or platforms.

What are the most commonly searched types of Agent jobs in Seattle, WA?

The most popular types of Agent jobs in Seattle, WA are:

What are popular job titles related to Virtual Agent jobs in Seattle, WA?

For Virtual Agent jobs in Seattle, WA, the most frequently searched job titles are:

What job categories do people searching Virtual Agent jobs in Seattle, WA look for?

The top searched job categories for Virtual Agent jobs in Seattle, WA are:

What cities near Seattle, WA are hiring for Virtual Agent jobs?

Cities near Seattle, WA with the most Virtual Agent job openings:

Virtual Agent jobs near you
Infographic showing various Virtual Agent job openings in Seattle, WA as of August 2026, with employment types broken down into 91% Full Time, 6% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $82,214 per year, or $39.5 per hour.

IT Service Center Lead

SSA Marine

Seattle, WA • On-site

$18.25 - $24/hr

Full-time

Re-posted 2 days ago

Job description

The POD Lead is responsible for leading a business-aligned Product-Oriented Delivery (POD) IT team within the future LIFT Model. This role owns end-to-end service outcomes for an assigned domain, workstream, or experience area, ensuring work is executed consistently across the service lifecycle, knowledge is maintained, recurring demand is reduced, and employee experience improves over time.
The POD Lead coordinates resources across global delivery center (GDC) locations, reinforces standardized intake and routing practices, and partners with technical, business, and service management stakeholders to shift the organization from ticket-based support to outcome-based service ownership. During the transition, this role helps stabilize current operations, coaches teams toward new ways of working, and prepares processes, metrics, and knowledge practices for effective POD execution.
Outcome Ownership & Business Impact
  • Own end-to-end service outcomes for the POD's assigned domain, service area, business segment, or experience portfolio, using SLAs, XLAs, backlog health, MTTR, first-contact resolution, CSAT, and experience signals to monitor performance and drive improvement.
  • Identify recurring issues, demand patterns, process gaps, and employee experience friction, translating operational data, service trends, DEX data, and feedback into corrective actions that improve reliability and reduce avoidable work.

Operational Leadership & Global Delivery
  • Lead daily execution of the POD, ensuring consistent delivery across global intake, routing, triage, resolution, escalation, and closure practices while driving adherence to ITSM standards.
  • Coordinate POD capacity across GDC locations, balancing workload, availability, skill mix, queue health, and service priorities.
  • Support transition to the LIFT Model by helping teams adopt global standards, POD ownership behaviors, and outcome-based measures while maintaining operational stability.

Cross-Functional Influence & Service Optimization
  • Partner with ServiceNow, DEX, infrastructure, endpoint, application, security, and business stakeholders to improve end-to-end service outcomes.
  • Improve service efficiency by reducing unnecessary handoffs, strengthening diagnostics and documentation, and expanding first-contact and first-owner resolution.
  • Identify and support automation, self-service, Virtual Agent, workflow improvement, and demand-reduction opportunities through standardization of repeatable work.

Knowledge Management & Continuous Improvement Enablement
  • Maintain POD knowledge discipline by ensuring articles, troubleshooting guides, routing logic, known-error records, and resolution patterns are current, usable, and automation-ready.

Leadership, Coaching & Organizational Insight
  • Provide functional leadership, coaching, and performance feedback while reinforcing accountability, professionalism, service quality, and continuous improvement.
  • Deliver reporting, risk visibility, and actionable insights on POD performance, staffing needs, service quality, and improvement opportunities.
  • Other duties as assigned.

  • 5+ years of experience in IT support, service desk, service delivery, or end-user technology operations, with 3+ years leading support teams, cross-functional workstreams, or operational improvement efforts
  • Experience operating in global delivery models, shared services, or centralized, queue-based support environments with service ownership accountability
  • Working knowledge of IT Service Management (ITSM) practices (incident, request, problem, change, asset, and knowledge management) and experience using ServiceNow or similar platforms
  • Demonstrated ability to manage service performance, interpret operational data and experience signals, and drive improvements that reduce recurring demand and increase efficiency
  • Experience with ticketing systems, queue management, routing, escalation practices, and service reporting in high-volume environments
  • Proven ability to collaborate across technical teams, business partners, and vendors while supporting adoption of new processes and ways of working
  • Exposure to automation, self-service, Virtual Agent, DEX tools, or AI-enabled support practices preferred
  • Experience supporting enterprise end-user environments (e.g., Microsoft technologies, endpoint, access, hardware lifecycle) preferred
  • Associate's degree in IT, Business, or related field or equivalent experience (Bachelor's preferred); ITIL certification required (ITIL v4 preferred)

Work Environment:
  • Work is performed in a climate-controlled office environment, support workspace, or approved remote setting.
  • Regular interaction with employees, vendors, business stakeholders, and technology teams across multiple locations and time zones.
  • Moderate noise level typical of office, support, and collaborative work environments.
  • Frequent exposure to computer screens, collaboration tools, dashboards, support systems, and technology equipment.

Pay Range: $95,000 - 105,000 per year
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