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Virtual Agent Jobs in Kentucky (NOW HIRING)

Shelter Insurance

Trac Agent

Owensboro, KY · On-site

While some sales experience & a degree with general business courses is helpful, our mix of in-house and virtual new agent training schools, paired with continuing industry education courses, helps ...

Salesforce, Inc.

$143 - $217/hr

Prior experience with help agent, chatbot, or virtual assistant performance management* Experience with self-help resolution rate metrics, support case analysis, or top case driver classification ...

Promoted2

Remote Insurance Agent

Lexington, KY · Remote

$60K - $110K/yr

Remote Insurance Sales Agent | $60k-$110k+ First Year | No Cold Calling Earn strong first-year ... Conduct virtual consultations with pre-qualified clients (no cold calling) * Present customized ...

Liveops

Remote Customer Service Agent

Richmond, KY · Remote

$14.25 - $19.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...

Liveops

Remote Customer Service Agent

Owensboro, KY · Remote

$15.25 - $20.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...

Liveops

Remote Customer Service Agent

Lexington, KY · Remote

$15.50 - $20.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...

Liveops

Remote Customer Service Agent

Bowling Green, KY · Remote

$15.25 - $20.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...

Liveops

Remote Customer Service Agent

Louisville, KY · Remote

$15 - $20/hr

Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...

AI Chopping Block

$150 - $230/hr

As Senior Product Manager, Agent Ecosystem, you will own Vanta's external agent surfaces: MCP, CLI ... Virtual team building activities, lunch and learns, and other company‑wide events! * Offices in ...

Sagility

Licensed Health Insurance Agents

Louisville, KY · On-site

$20 - $21/hr

As a Licensed Health Insurance Agent, you'll provide consultative sales support to customers ... A collaborative virtual environment where communication and teamwork are important * Company ...

Sagility LLC

$20/hr

As a Licensed Health Insurance Agent, you'll provide consultative sales support to customers ... A collaborative virtual environment where communication and teamwork are important * Company ...

Sagility

$20/hr

As a Licensed Health Insurance Agent, you'll provide consultative sales support to customers ... A collaborative virtual environment where communication and teamwork are important * Company ...

Sagility

$20/hr

As a Licensed Health Insurance Agent - Medicare, you'll provide consultative sales support to ... Instructor-led virtual training designed to prepare you for your Medicare client assignment

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Showing results 21-40

All JobsAgent JobsVirtual Agent JobsVirtual Agent Jobs in Kentucky

Virtual Agent information

See Kentucky salary details

$517

$1.2K

$2.2K

How much do virtual agent jobs pay per week?

As of Aug 25, 2026, the average weekly pay for virtual agent in Kentucky is $1,206.63, according to ZipRecruiter salary data. Most workers in this role earn between $1,009.62 and $1,276.92 per week, depending on experience, location, and employer.

What is a virtual agent?

Virtual agents are software programs or AI-driven systems designed to interact with users, typically through chat or voice, to answer questions, provide customer support, or help with various tasks. They can handle simple inquiries automatically and escalate more complex issues to human agents when needed. Virtual agents are commonly used in customer service, IT support, and other industries to improve efficiency and provide 24/7 assistance.

What does a virtual agent do?

A typical workday for a Virtual Agent involves handling customer inquiries via chat, email, or phone, resolving issues, providing information, and sometimes escalating complex cases to supervisors. Virtual Agents often work independently but are closely connected to their teams through digital collaboration tools such as Slack, Microsoft Teams, or Zoom. Regular virtual meetings, chat check-ins, and shared knowledge bases help maintain team cohesion and ensure that agents stay informed about updates or procedural changes. This remote structure requires strong self-motivation and excellent communication skills to deliver consistent customer service while staying aligned with team objectives.

What are the key skills and qualifications needed to thrive as a virtual agent?

To thrive as a Virtual Agent, you need excellent communication skills, problem-solving abilities, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is typically required. Strong listening skills, patience, and adaptability help Virtual Agents deliver personalized and efficient support. These skills ensure effective remote assistance, enhance customer satisfaction, and contribute to operational efficiency.

What is the difference between Virtual Agent vs Customer Service Representative?

AspectVirtual AgentCustomer Service Representative
CredentialsTypically requires technical skills, knowledge of chat platforms, and sometimes certifications in customer support or ITRequires communication skills, customer service experience, and sometimes a high school diploma or equivalent
Work EnvironmentRemote, often AI-driven or chatbot-based interactionsIn-office or remote, handling inbound calls, emails, or live chats
Industry UsageUsed across tech, retail, banking, and telecom sectors for automated or semi-automated supportCommon in retail, telecom, healthcare, and financial services for direct customer interaction

The main difference is that Virtual Agents are often AI-powered or automated tools designed to handle customer inquiries, while Customer Service Representatives are human agents providing direct support. Virtual Agents focus on automation and efficiency, whereas Customer Service Representatives offer personalized assistance.

How to become a virtual agent?

To become a virtual agent, candidates typically need strong communication skills, proficiency with customer service software, and the ability to work independently. Relevant experience in customer support or technical troubleshooting can be beneficial, and some roles may require specific certifications or training in the company's tools or platforms.

What are the most commonly searched types of Agent jobs in Kentucky?

The most popular types of Agent jobs in Kentucky are:

What are popular job titles related to Virtual Agent jobs in Kentucky?

For Virtual Agent jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Virtual Agent jobs in Kentucky look for?

The top searched job categories for Virtual Agent jobs in Kentucky are:

What cities in Kentucky are hiring for Virtual Agent jobs?

Cities in Kentucky with the most Virtual Agent job openings:

Virtual Agent jobs near you
Infographic showing various Virtual Agent job openings in Kentucky as of August 2026, with employment types broken down into 85% Full Time, 6% Part Time, 7% Temporary, and 2% Contract. Highlights an 32% Physical, 2% Hybrid, and 66% Remote job distribution, with an average salary of $62,745 per year, or $30.2 per hour.

Trac Agent

Owensboro, KY • On-site

Shelter Insurance
Insurance Services • 1 - 5K employees

7.0

Company rating: 7.0 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

251st of 311 rated insurance

People enjoy working here

Good employer

Respectful managers

Learn more about Shelter Insuranceexternal

Full-time

Re-posted 7 days ago

Job description

A company built to serve you. It's your career, Shelter it!

We are seeking an exceptional entrepreneur to make a difference in Owensboro, KY and become our newest Shelter Insurance Agent.
Do you have a desire to meet new people, develop new contacts, and become known in your community?
Are you passionate about serving your community?
Do you want to grow your sales, business, and networking skills to new heights?
Would you like to do what you love and love what you do?
Do you have a desire to control your own income?
Have you wanted to start you own business but extreme start-up costs stopped you in your tracks?
If you answered "yes" to these questions, then you owe it to yourself to learn more about becoming a Shelter Insurance Agent.
At Shelter, we do not require a previous background in the insurance industry. While the experience is a plus, it is far from a necessity. Around half of our new Shelter Agents have never worked in insurance; our agents have backgrounds ranging from real estate and retail sales to education and coaching.
What is required? A motivated attitude, an entrepreneurial spirit, and skilled capacity for effectively communicating with clients in a sales atmosphere.
While some sales experience & a degree with general business courses is helpful, our mix of in-house and virtual new agent training schools, paired with continuing industry education courses, helps you build the foundation necessary to launch your agency.
At Shelter we do not require prospective agents to have capital/assets on hand to be considered for an agency. We do not "sell" agencies and Shelter does not "loan" money to agents to begin their business. We provide the opportunity. The only expectations are that you meet sufficient sales requirements and core business proficiencies. If you are no longer a Shelter agent for any reason, your financial responsibilities are limited to any unsatisfied bills owed through your departure. This could include advertising contracts, telephone bills, and utilities.
A true business owner's mindset is required to succeed! While developing prospects and selling Shelter products in your agency will be your main focus, you may also have the opportunity to bring on staff to help you perform general administrative duties and improve your sales.
If you possess a strong desire to be a business owner, a vigorous passion for helping people, and a desire to work for a company that strives to be a leader in its communities, then take the first steps to explore a partnership with Shelter Insurance Companies. Shelter has one of the top new-agent programs in the entire insurance industry, and if you are committed to hard work, we can help you launch your insurance sales career.

Shelter Agents receive a tremendous amount of support as they build their business:

  • Support to Launch Your Career
  • Unlimited New Commissions
  • Lucrative Bonus & Incentive Opportunities
  • Exceptional Contract Benefits
  • Professional Sales Training
  • Subsidies & Office Staff Reimbursement, if applicable
  • Computer & Technology Support

Shelter has a purpose driven culture that centers on:

  • Being a Leader in and Giving Back to Our Communities
  • Diversity & Inclusion
  • Financial Strength & Stability

Our agents are achieving an unprecedented level of personal growth, career fulfillment and financial success. Take the first step towards operating your own Shelter Insurance Agency today!

Applicants must be eligible to work in the United States. No relocation compensation.

If interested, please apply by:

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