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Virtual Agent Jobs in Indiana (NOW HIRING)

Onebridge

ServiceNow Developer

Indianapolis, IN · On-site

$51.50 - $71/hr

Implement AI-enabled features within ServiceNow, including Predictive Intelligence, Virtual Agent, Flow Designer, and automation solutions. * Customize ServiceNow using business rules, client scripts ...

Shelter Mutual Insurance Company

Agent

Mishawaka, IN · On-site

While some sales experience & a degree with general business courses is helpful, our mix of in-house and virtual new agent training schools, paired with continuing industry education courses, helps ...

Shelter Insurance

Agent

Mishawaka, IN

While some sales experience & a degree with general business courses is helpful, our mix of in-house and virtual new agent training schools, paired with continuing industry education courses, helps ...

Shelter Mutual Insurance Company

Agent

Vincennes, IN · On-site

While some sales experience & a degree with general business courses is helpful, our mix of in-house and virtual new agent training schools, paired with continuing industry education courses, helps ...

Shelter Insurance

Agent

Elkhart, IN · On-site

While some sales experience & a degree with general business courses is helpful, our mix of in-house and virtual new agent training schools, paired with continuing industry education courses, helps ...

Shelter Mutual Insurance Company

Agent

Elkhart, IN · On-site

While some sales experience & a degree with general business courses is helpful, our mix of in-house and virtual new agent training schools, paired with continuing industry education courses, helps ...

Shelter Insurance

Agent

Vincennes, IN · On-site

While some sales experience & a degree with general business courses is helpful, our mix of in-house and virtual new agent training schools, paired with continuing industry education courses, helps ...

Shelter Mutual Insurance Company

Agent

Fort Wayne, IN · On-site

While some sales experience & a degree with general business courses is helpful, our mix of in-house and virtual new agent training schools, paired with continuing industry education courses, helps ...

Shelter Insurance

Agent

Fort Wayne, IN · On-site

While some sales experience & a degree with general business courses is helpful, our mix of in-house and virtual new agent training schools, paired with continuing industry education courses, helps ...

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Virtual Agent information

See Indiana salary details

$567

$1.3K

$2.4K

How much do virtual agent jobs pay per week?

As of Jul 9, 2026, the average weekly pay for virtual agent in Indiana is $1,321.98, according to ZipRecruiter salary data. Most workers in this role earn between $1,107.69 and $1,400.00 per week, depending on experience, location, and employer.

What are virtual agents?

Virtual agents are software programs or AI-driven systems designed to interact with users, typically through chat or voice, to answer questions, provide customer support, or help with various tasks. They can handle simple inquiries automatically and escalate more complex issues to human agents when needed. Virtual agents are commonly used in customer service, IT support, and other industries to improve efficiency and provide 24/7 assistance.

What does a typical workday look like for a Virtual Agent, and how do they interact with team members remotely?

A typical workday for a Virtual Agent involves handling customer inquiries via chat, email, or phone, resolving issues, providing information, and sometimes escalating complex cases to supervisors. Virtual Agents often work independently but are closely connected to their teams through digital collaboration tools such as Slack, Microsoft Teams, or Zoom. Regular virtual meetings, chat check-ins, and shared knowledge bases help maintain team cohesion and ensure that agents stay informed about updates or procedural changes. This remote structure requires strong self-motivation and excellent communication skills to deliver consistent customer service while staying aligned with team objectives.

What is a virtual agent?

A virtual agent is a software program that uses artificial intelligence to interact with users, often through chat or voice interfaces, to provide customer support or perform tasks. In a job context, virtual agents may require skills in AI, natural language processing, and customer service tools, and they typically work in digital or remote environments.

What is the difference between Virtual Agent vs Customer Service Representative?

AspectVirtual AgentCustomer Service Representative
CredentialsTypically requires technical skills, knowledge of chat platforms, and sometimes certifications in customer support or ITRequires communication skills, customer service experience, and sometimes a high school diploma or equivalent
Work EnvironmentRemote, often AI-driven or chatbot-based interactionsIn-office or remote, handling inbound calls, emails, or live chats
Industry UsageUsed across tech, retail, banking, and telecom sectors for automated or semi-automated supportCommon in retail, telecom, healthcare, and financial services for direct customer interaction

The main difference is that Virtual Agents are often AI-powered or automated tools designed to handle customer inquiries, while Customer Service Representatives are human agents providing direct support. Virtual Agents focus on automation and efficiency, whereas Customer Service Representatives offer personalized assistance.

What are the key skills and qualifications needed to thrive as a Virtual Agent, and why are they important?

To thrive as a Virtual Agent, you need excellent communication skills, problem-solving abilities, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is typically required. Strong listening skills, patience, and adaptability help Virtual Agents deliver personalized and efficient support. These skills ensure effective remote assistance, enhance customer satisfaction, and contribute to operational efficiency.

How can I make 2000 a week working from home?

A Virtual Agent can potentially earn $2,000 a week by handling a high volume of customer interactions, often through multiple clients or platforms. Success depends on experience, efficiency, and the ability to work flexible hours; some roles may require specific communication skills or certifications. Earning this level of income typically involves working full-time, consistently meeting performance targets, and possibly taking on multiple contracts simultaneously.

How to become a virtual agent?

To become a virtual agent, candidates typically need strong communication skills, proficiency with customer service software, and the ability to work independently. Relevant experience in customer support or technical troubleshooting can be beneficial, and some roles may require specific certifications or training in the company's tools or platforms.

How to make $1000 a week remotely?

A virtual agent can earn $1000 a week by working multiple client accounts, providing high-quality customer support, and developing specialized skills such as CRM software proficiency. Consistent scheduling, excellent communication, and building a strong reputation can help increase earnings in remote customer service roles.
What are the most commonly searched types of Agent jobs in Indiana? The most popular types of Agent jobs in Indiana are:
What are popular job titles related to Virtual Agent jobs in Indiana? For Virtual Agent jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Virtual Agent jobs in Indiana look for? The top searched job categories for Virtual Agent jobs in Indiana are:
Virtual Agent jobs near you
Infographic showing various Virtual Agent job openings in Indiana as of July 2026, with employment types broken down into 89% Full Time, 9% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $68,743 per year, or $33 per hour.
ServiceNow Developer

ServiceNow Developer

Onebridge

Indianapolis, IN • On-site

$51.50 - $71/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Onebridge, a Marlabs Company, is a global AI and Data Analytics Consulting Firm that empowers organizations worldwide to drive better outcomes through data and technology. Since 2005, we have partnered with some of the largest healthcare, life sciences, financial services, and government entities across the globe. We have an exciting opportunity for a highly skilled ServiceNow Developer to join our innovative and dynamic team.
ServiceNow Developer | About You
As a ServiceNow Developer with AI, you are responsible for designing, developing, and enhancing ServiceNow solutions that leverage automation and artificial intelligence to improve operational efficiency. You bring strong technical expertise in the ServiceNow platform and a forward-thinking mindset for applying AI-driven capabilities such as predictive intelligence, virtual agents, and process automation. You collaborate closely with business stakeholders, architects, and cross-functional teams to translate requirements into scalable, high-quality solutions. You are detail-oriented, proactive, and committed to continuous improvement and innovation. You thrive in dynamic environments where problem-solving and learning new technologies are encouraged.
ServiceNow Developer | Day-to-Day
  • Design, develop, and maintain ServiceNow applications, modules, and integrations across ITSM, ITOM, HRSD, or custom scoped applications.
  • Implement AI-enabled features within ServiceNow, including Predictive Intelligence, Virtual Agent, Flow Designer, and automation solutions.
  • Customize ServiceNow using business rules, client scripts, UI policies, script includes, and workflows while following best practices.
  • Collaborate with business analysts and stakeholders to gather requirements and deliver effective technical solutions.
  • Develop and support integrations using REST, SOAP, MID Server, and third-party systems as needed.
  • Perform unit testing, troubleshooting, and performance optimization to ensure reliable and scalable solutions.
  • Participate in code reviews, platform upgrades, and continuous improvement initiatives.

ServiceNow Developer | Skills & Experience
  • 5+ years of experience as a ServiceNow Developer supporting enterprise-level implementations.
  • Strong hands-on experience with ServiceNow development, including JavaScript, Glide APIs, business rules, client scripts, UI policies, and script includes.
  • Experience implementing and supporting ServiceNow AI and automation capabilities such as Predictive Intelligence, Virtual Agent, Flow Designer, or RPA.
  • Solid understanding of ServiceNow data models, security, ACLs, application scoping, and best practices.
  • Experience developing and supporting integrations using REST, SOAP, JSON, MID Server, and third-party systems.
  • Familiarity with Agile or Scrum development methodologies.
  • ServiceNow certifications such as CSA, CAD, or CIS are preferred.

Apply