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Virtual Agent Jobs in Indiana (NOW HIRING)

Onebridge

ServiceNow Developer

Indianapolis, IN · On-site

$47.25 - $65/hr

... Virtual Agent, Flow Designer, and automation solutions. • Customize ServiceNow using business rules, client scripts, UI policies, script includes, and workflows while following best practices. • ...

Onebridge

ServiceNow Developer

Indianapolis, IN · On-site

$51.50 - $71/hr

Implement AI-enabled features within ServiceNow, including Predictive Intelligence, Virtual Agent, Flow Designer, and automation solutions. * Customize ServiceNow using business rules, client scripts ...

Onebridge

ServiceNow Developer

Indianapolis, IN · On-site

$51.50 - $71/hr

Implement AI-enabled features within ServiceNow, including Predictive Intelligence, Virtual Agent, Flow Designer, and automation solutions. * Customize ServiceNow using business rules, client scripts ...

Onebridge

ServiceNow Developer

Indianapolis, IN · Remote

$51.50 - $71/hr

Implement AI-enabled features within ServiceNow, including Predictive Intelligence, Virtual Agent, Flow Designer, and automation solutions. * Customize ServiceNow using business rules, client scripts ...

Onebridge

ServiceNow Developer

Indianapolis, IN · On-site

$51.50 - $71/hr

Implement AI-enabled features within ServiceNow, including Predictive Intelligence, Virtual Agent, Flow Designer, and automation solutions. * Customize ServiceNow using business rules, client scripts ...

Zoom Corporation

Applied AI Engineers

Indianapolis, IN

$271K/yr

About the Team We deploy Zoom Virtual Agent into live customer environments. Our team bridges Sales and Engineering through hands-on technical validation. We exist to convert pilots into production ...

Shelter Insurance

Agent

Mishawaka, IN · On-site

While some sales experience & a degree with general business courses is helpful, our mix of in-house and virtual new agent training schools, paired with continuing industry education courses, helps ...

Shelter Mutual Insurance Company

Agent

Mishawaka, IN · On-site

While some sales experience & a degree with general business courses is helpful, our mix of in-house and virtual new agent training schools, paired with continuing industry education courses, helps ...

Shelter Insurance

Agent

Elkhart, IN · On-site

While some sales experience & a degree with general business courses is helpful, our mix of in-house and virtual new agent training schools, paired with continuing industry education courses, helps ...

Shelter Mutual Insurance Company

Agent

Vincennes, IN · On-site

While some sales experience & a degree with general business courses is helpful, our mix of in-house and virtual new agent training schools, paired with continuing industry education courses, helps ...

Shelter Insurance

Insurance Agent

Evansville, IN · On-site

While some sales experience & a degree with general business courses is helpful, our mix of in-house and virtual new agent training schools, paired with continuing industry education courses, helps ...

Shelter Insurance

Trac Agent

Lowell, IN · On-site

While some sales experience & a degree with general business courses is helpful, our mix of in-house and virtual new agent training schools, paired with continuing industry education courses, helps ...

Shelter Mutual Insurance Company

Agent

Elkhart, IN · On-site

While some sales experience & a degree with general business courses is helpful, our mix of in-house and virtual new agent training schools, paired with continuing industry education courses, helps ...

Shelter Insurance

Agent

Fort Wayne, IN · On-site

While some sales experience & a degree with general business courses is helpful, our mix of in-house and virtual new agent training schools, paired with continuing industry education courses, helps ...

Shelter Insurance

Agent

Vincennes, IN

While some sales experience & a degree with general business courses is helpful, our mix of in-house and virtual new agent training schools, paired with continuing industry education courses, helps ...

Shelter Mutual Insurance Company

Agent

Fort Wayne, IN · On-site

While some sales experience & a degree with general business courses is helpful, our mix of in-house and virtual new agent training schools, paired with continuing industry education courses, helps ...

Shelter Insurance

Insurance Agent

Kokomo, IN · On-site

While some sales experience & a degree with general business courses is helpful, our mix of in-house and virtual new agent training schools, paired with continuing industry education courses, helps ...

Shelter Insurance

Insurance Agent

Jeffersonville, IN · On-site

While some sales experience & a degree with general business courses is helpful, our mix of in-house and virtual new agent training schools, paired with continuing industry education courses, helps ...

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All JobsVirtual Agent JobsVirtual Agent Jobs in Indiana

Virtual Agent information

See Indiana salary details

$567

$1.3K

$2.4K

How much do virtual agent jobs pay per week?

As of Jun 17, 2026, the average weekly pay for virtual agent in Indiana is $1,321.98, according to ZipRecruiter salary data. Most workers in this role earn between $1,107.69 and $1,400.00 per week, depending on experience, location, and employer.

What are virtual agents?

Virtual agents are software programs or AI-driven systems designed to interact with users, typically through chat or voice, to answer questions, provide customer support, or help with various tasks. They can handle simple inquiries automatically and escalate more complex issues to human agents when needed. Virtual agents are commonly used in customer service, IT support, and other industries to improve efficiency and provide 24/7 assistance.

How much do VA's get paid?

Virtual Agents typically earn between $10 and $20 per hour, depending on experience, skills, and the employer. Some may work on a freelance basis or per project, which can affect overall earnings.

What does a typical workday look like for a Virtual Agent, and how do they interact with team members remotely?

A typical workday for a Virtual Agent involves handling customer inquiries via chat, email, or phone, resolving issues, providing information, and sometimes escalating complex cases to supervisors. Virtual Agents often work independently but are closely connected to their teams through digital collaboration tools such as Slack, Microsoft Teams, or Zoom. Regular virtual meetings, chat check-ins, and shared knowledge bases help maintain team cohesion and ensure that agents stay informed about updates or procedural changes. This remote structure requires strong self-motivation and excellent communication skills to deliver consistent customer service while staying aligned with team objectives.

What is a virtual agent?

A virtual agent is a software program that uses artificial intelligence to interact with users, often through chat or voice interfaces, to provide customer support or perform tasks. In a job context, virtual agents may require skills in AI, natural language processing, and customer service tools, and often work in digital or remote environments.

What is the difference between Virtual Agent vs Customer Service Representative?

AspectVirtual AgentCustomer Service Representative
CredentialsTypically requires technical skills, knowledge of chat platforms, and sometimes certifications in customer support or ITRequires communication skills, customer service experience, and sometimes a high school diploma or equivalent
Work EnvironmentRemote, often AI-driven or chatbot-based interactionsIn-office or remote, handling inbound calls, emails, or live chats
Industry UsageUsed across tech, retail, banking, and telecom sectors for automated or semi-automated supportCommon in retail, telecom, healthcare, and financial services for direct customer interaction

The main difference is that Virtual Agents are often AI-powered or automated tools designed to handle customer inquiries, while Customer Service Representatives are human agents providing direct support. Virtual Agents focus on automation and efficiency, whereas Customer Service Representatives offer personalized assistance.

What are the key skills and qualifications needed to thrive as a Virtual Agent, and why are they important?

To thrive as a Virtual Agent, you need excellent communication skills, problem-solving abilities, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is typically required. Strong listening skills, patience, and adaptability help Virtual Agents deliver personalized and efficient support. These skills ensure effective remote assistance, enhance customer satisfaction, and contribute to operational efficiency.

How can I make 2000 a week working from home?

A Virtual Agent can potentially earn $2,000 a week by handling a high volume of customer interactions, often through multiple clients or platforms, and by working full-time hours. Developing strong communication skills, gaining experience with customer service tools, and maintaining consistent productivity are essential for reaching this income level.

How to become a virtual agent?

To become a virtual agent, candidates typically need strong communication skills, proficiency with computer tools and chat platforms, and sometimes customer service experience. Relevant training or certifications in communication, technology, or specific software can enhance employability, and many roles require a reliable internet connection and flexible scheduling.
What are the most commonly searched types of Agent jobs in Indiana? The most popular types of Agent jobs in Indiana are:
What are popular job titles related to Virtual Agent jobs in Indiana? For Virtual Agent jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Virtual Agent jobs in Indiana look for? The top searched job categories for Virtual Agent jobs in Indiana are:
Virtual Agent jobs near you
Infographic showing various Virtual Agent job openings in Indiana as of June 2026, with employment types broken down into 1% As Needed, 84% Full Time, 12% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $68,743 per year, or $33 per hour.
ServiceNow Developer

ServiceNow Developer

Onebridge

Indianapolis, IN • On-site

$47.25 - $65/hr

Full-time

Posted 8 days ago

Job description

Job Summary:
Onebridge, a Marlabs Company, is a global AI and Data Analytics Consulting Firm that empowers organizations worldwide to drive better outcomes through data and technology. They are seeking a highly skilled ServiceNow Developer to design, develop, and enhance ServiceNow solutions leveraging automation and artificial intelligence to improve operational efficiency.
Responsibilities:
• Design, develop, and maintain ServiceNow applications, modules, and integrations across ITSM, ITOM, HRSD, or custom scoped applications.
• Implement AI-enabled features within ServiceNow, including Predictive Intelligence, Virtual Agent, Flow Designer, and automation solutions.
• Customize ServiceNow using business rules, client scripts, UI policies, script includes, and workflows while following best practices.
• Collaborate with business analysts and stakeholders to gather requirements and deliver effective technical solutions.
• Develop and support integrations using REST, SOAP, MID Server, and third-party systems as needed.
• Perform unit testing, troubleshooting, and performance optimization to ensure reliable and scalable solutions.
• Participate in code reviews, platform upgrades, and continuous improvement initiatives.
Qualifications:
Required:
• 5+ years of experience as a ServiceNow Developer supporting enterprise-level implementations.
• Strong hands-on experience with ServiceNow development, including JavaScript, Glide APIs, business rules, client scripts, UI policies, and script includes.
• Experience implementing and supporting ServiceNow AI and automation capabilities such as Predictive Intelligence, Virtual Agent, Flow Designer, or RPA.
• Solid understanding of ServiceNow data models, security, ACLs, application scoping, and best practices.
• Experience developing and supporting integrations using REST, SOAP, JSON, MID Server, and third-party systems.
• Familiarity with Agile or Scrum development methodologies.
Preferred:
• ServiceNow certifications such as CSA, CAD, or CIS are preferred.
Company:
Onebridge is a business intelligence and data consulting firm. Founded in 2005, the company is headquartered in Indianapolis, USA, with a team of 201-500 employees. The company is currently Growth Stage.

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