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Virtual Agent Jobs in Arizona (NOW HIRING)

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AI & Business Operations Analyst

Phoenix, AZ

Leverage AI prompt engineering and workflow automation to design, test, and execute virtual agent workflows and automated business processes. * Gather anecdotal and quantitative data across Upgrade ...

Conch Technologies Inc

Avaya Engineer ( AI/ML )

Phoenix, AZ · On-site

$96K - $132K/yr

Google Intelligent Virtual Agent (IVA) * Voice Analytics and Conversational AI solutions Preferred Experience * Contact center technologies such as: * Avaya * Cisco Contact Center * LivePerson

Conch Technologies Inc

AI/ML NLP Engineer

Phoenix, AZ · On-site

Google Intelligent Virtual Agent (IVA) * Voice Analytics and Conversational AI solutions Preferred Experience * Contact center technologies such as: * Avaya * Cisco Contact Center * LivePerson

OfferPad

Real Estate Agent (1099 Agent)

Tempe, AZ · On-site

The Agent will conduct open houses and showings, schedule appointments, oversee virtual and in-person walk-throughs, and follow the transaction process with the customer through to final closing.

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Operations Project Manager

Phoenix, AZ · Hybrid

Manage project lifecycles within a highly automated environment, ensuring AI tools and virtual agent enhancements are seamlessly accounted for in operational rollouts. * Cross-Functional Program ...

Stellar IT Group

ServiceNow Architect

Chandler, AZ · On-site

$70.25 - $88.50/hr

Familiarity with advanced ServiceNow features such as Flow Designer, Virtual Agent, and Predictive Intelligence * Certifications: ServiceNow Certified Application Developer (CAD), ServiceNow ...

Deloitte

ServiceNow HRSD Manager

Tempe, AZ · On-site

Creating user journeys and user stores to support the design and configuration of Case Management, Journeys, Knowledge Management and AI/Virtual Agent capabilities * Overseeing solution delivery ...

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All JobsVirtual Agent JobsVirtual Agent Jobs in Arizona

Virtual Agent information

See Arizona salary details

$555

$1.3K

$2.3K

How much do virtual agent jobs pay per week?

As of Jun 27, 2026, the average weekly pay for virtual agent in Arizona is $1,294.65, according to ZipRecruiter salary data. Most workers in this role earn between $1,084.62 and $1,371.15 per week, depending on experience, location, and employer.

What are virtual agents?

Virtual agents are software programs or AI-driven systems designed to interact with users, typically through chat or voice, to answer questions, provide customer support, or help with various tasks. They can handle simple inquiries automatically and escalate more complex issues to human agents when needed. Virtual agents are commonly used in customer service, IT support, and other industries to improve efficiency and provide 24/7 assistance.

How much do VA's get paid?

Virtual Agents typically earn between $10 and $20 per hour, depending on experience, skills, and the employer. Some may work on a freelance basis or per project, which can affect overall earnings.

What does a typical workday look like for a Virtual Agent, and how do they interact with team members remotely?

A typical workday for a Virtual Agent involves handling customer inquiries via chat, email, or phone, resolving issues, providing information, and sometimes escalating complex cases to supervisors. Virtual Agents often work independently but are closely connected to their teams through digital collaboration tools such as Slack, Microsoft Teams, or Zoom. Regular virtual meetings, chat check-ins, and shared knowledge bases help maintain team cohesion and ensure that agents stay informed about updates or procedural changes. This remote structure requires strong self-motivation and excellent communication skills to deliver consistent customer service while staying aligned with team objectives.

What is a virtual agent?

A virtual agent is a software program that uses artificial intelligence to interact with users, often through chat or voice interfaces, to provide customer support or perform tasks. In a job context, virtual agents may require skills in AI, natural language processing, and customer service tools, and often work in digital or remote environments.

What is the difference between Virtual Agent vs Customer Service Representative?

AspectVirtual AgentCustomer Service Representative
CredentialsTypically requires technical skills, knowledge of chat platforms, and sometimes certifications in customer support or ITRequires communication skills, customer service experience, and sometimes a high school diploma or equivalent
Work EnvironmentRemote, often AI-driven or chatbot-based interactionsIn-office or remote, handling inbound calls, emails, or live chats
Industry UsageUsed across tech, retail, banking, and telecom sectors for automated or semi-automated supportCommon in retail, telecom, healthcare, and financial services for direct customer interaction

The main difference is that Virtual Agents are often AI-powered or automated tools designed to handle customer inquiries, while Customer Service Representatives are human agents providing direct support. Virtual Agents focus on automation and efficiency, whereas Customer Service Representatives offer personalized assistance.

What are the key skills and qualifications needed to thrive as a Virtual Agent, and why are they important?

To thrive as a Virtual Agent, you need excellent communication skills, problem-solving abilities, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is typically required. Strong listening skills, patience, and adaptability help Virtual Agents deliver personalized and efficient support. These skills ensure effective remote assistance, enhance customer satisfaction, and contribute to operational efficiency.

How can I make 2000 a week working from home?

A Virtual Agent can potentially earn $2,000 a week by handling a high volume of customer interactions, often through multiple clients or platforms, and by working full-time hours. Developing strong communication skills, gaining experience with customer service tools, and maintaining consistent productivity are essential for reaching this income level.

How to become a virtual agent?

To become a virtual agent, candidates typically need strong communication skills, proficiency with computer tools and chat platforms, and sometimes customer service experience. Relevant training or certifications in communication, technology, or specific software can enhance employability, and many roles require a reliable internet connection and flexible scheduling.
What are the most commonly searched types of Agent jobs in Arizona? The most popular types of Agent jobs in Arizona are:
What are popular job titles related to Virtual Agent jobs in Arizona? For Virtual Agent jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Virtual Agent jobs in Arizona look for? The top searched job categories for Virtual Agent jobs in Arizona are:
What cities in Arizona are hiring for Virtual Agent jobs? Cities in Arizona with the most Virtual Agent job openings:
Virtual Agent jobs near you

Virtual Agent/Conversational Designer

Tata Consultancy Service Limited

Scottsdale, AZ • On-site, Remote

$85K - $100K/yr

Full-time

Posted 9 days ago

Job description

Virtual Agent / Conversational Designer
• Strong hands-on and leadership experience in ServiceNow Virtual Agent Designer
• Practical experience on NLU intent and utterance authoring
• Strong knowledge and hands-on experience on Topic block design
• Strong knowledge and hands-on experience on Conversational UX background
Design end-to-end conversation journeys
• Greetings
• Intent handling
• Multi-step flows
• Fallbacks
Create:
• Decision trees
• Dialog flows
• Flow diagrams
Intent & Use Case Definition:
Identify:
• User intents (e.g., reset password, check ticket status)
Map:
• Intents conversation flows
Work with business teams to:
• Define high-impact use cases
Dialogue & Content Writing
Write:
• Bot responses
• Prompts
• System messages
Ensure tone is:
• Clear
• Human-like
• Aligned with brand
Conversational UX (User Experience)
Design experiences that:
• Minimize user effort
• Avoid confusion
• Handle edge cases
Optimize:
• Navigation within conversations
• Error handling
Bot Configuration / Platform Work
Configure bots on platforms like:
• ServiceNow Virtual Agent
• Dialogflow
• Microsoft Bot Framework
Implement:
• Topics / intents
• Entities
• Flow logic
Integration with Backend Systems
Connect bot to systems:
• ITSM (tickets, approvals)
• CRM / HR tools
Enable actions:
• Create ticket
• Retrieve data
• Trigger workflows
Testing & Optimization
Test conversations:
• Different user inputs
• Edge cases
Analyze:
• Drop-offs
• Failed intents
Improve:
• Flows
• Responses
• Accuracy
Salary Range- $85,000-$100,000 a year
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