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Virtual Agent Jobs in Gilbert, AZ (NOW HIRING)

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AI Process Improvement Analyst - Ops

Phoenix, AZ

$71K - $88K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Leverage AI prompt engineering and workflow automation to design, test, and execute virtual agent workflows and automated business processes. * Gather anecdotal and quantitative data across Upgrade ...

Plugins Inc

service now developer

Phoenix, AZ · On-site

$53.50 - $73.75/hr

... Virtual Agent. · Establish AI guardrails aligned with organizational compliance requirements. ServiceNow Platform Development · Configure ServiceNow using platform-native capabilities whenever ...

Conch Technologies Inc

Avaya Engineer ( AI/ML )

Phoenix, AZ · On-site

$96K - $132K/yr

Google Intelligent Virtual Agent (IVA) * Voice Analytics and Conversational AI solutions Preferred Experience * Contact center technologies such as: * Avaya * Cisco Contact Center * LivePerson

Conch Technologies Inc

AI/ML NLP Engineer

Phoenix, AZ · On-site

Google Intelligent Virtual Agent (IVA) * Voice Analytics and Conversational AI solutions Preferred Experience * Contact center technologies such as: * Avaya * Cisco Contact Center * LivePerson

Conflux Systems

Service Now Engineer

Phoenix, AZ · On-site

... and Virtual Agent. • Establish AI guardrails aligned with organizational compliance requirements. ServiceNow Platform Development • Configure ServiceNow using platform-native capabilities ...

Stellar IT Group

ServiceNow Architect

Chandler, AZ · On-site

$70.25 - $88.50/hr

Familiarity with advanced ServiceNow features such as Flow Designer, Virtual Agent, and Predictive Intelligence * Certifications: ServiceNow Certified Application Developer (CAD), ServiceNow ...

OfferPad

Real Estate Agent (1099 Agent)

Tempe, AZ · On-site

The Agent will conduct open houses and showings, schedule appointments, oversee virtual and in-person walk-throughs, and follow the transaction process with the customer through to final closing.

USAA

Workforce Management Analyst Senior

Phoenix, AZ · Hybrid

$87K - $115K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This includes forecasting and planning across multiple support channels (phone, chat, portal, self-service, virtual agent) and supporting major incidents, business continuity events, or high-volume ...

Husch Blackwell Llp

Patent Agent

Phoenix, AZ · Remote

$100K - $170K/yr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

We will consider candidates for any of our offices including our virtual office, The Link. The Patent Agent will collaborate with a team of patent agents, associates, and partners within the ...

Husch Blackwell LLP

Patent Agent

Phoenix, AZ · Remote

$100K - $170K/yr

We will consider candidates for any of our offices including our virtual office, The Link. The Patent Agent will collaborate with a team of patent agents, associates, and partners within the ...

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Virtual Agent information

See Gilbert, AZ salary details

$594

$1.4K

$2.5K

How much do virtual agent jobs pay per week?

As of Aug 15, 2026, the average weekly pay for virtual agent in Gilbert, AZ is $1,384.85, according to ZipRecruiter salary data. Most workers in this role earn between $1,159.62 and $1,467.31 per week, depending on experience, location, and employer.

What is a virtual agent?

Virtual agents are software programs or AI-driven systems designed to interact with users, typically through chat or voice, to answer questions, provide customer support, or help with various tasks. They can handle simple inquiries automatically and escalate more complex issues to human agents when needed. Virtual agents are commonly used in customer service, IT support, and other industries to improve efficiency and provide 24/7 assistance.

What does a virtual agent do?

A typical workday for a Virtual Agent involves handling customer inquiries via chat, email, or phone, resolving issues, providing information, and sometimes escalating complex cases to supervisors. Virtual Agents often work independently but are closely connected to their teams through digital collaboration tools such as Slack, Microsoft Teams, or Zoom. Regular virtual meetings, chat check-ins, and shared knowledge bases help maintain team cohesion and ensure that agents stay informed about updates or procedural changes. This remote structure requires strong self-motivation and excellent communication skills to deliver consistent customer service while staying aligned with team objectives.

What is the difference between Virtual Agent vs Customer Service Representative?

AspectVirtual AgentCustomer Service Representative
CredentialsTypically requires technical skills, knowledge of chat platforms, and sometimes certifications in customer support or ITRequires communication skills, customer service experience, and sometimes a high school diploma or equivalent
Work EnvironmentRemote, often AI-driven or chatbot-based interactionsIn-office or remote, handling inbound calls, emails, or live chats
Industry UsageUsed across tech, retail, banking, and telecom sectors for automated or semi-automated supportCommon in retail, telecom, healthcare, and financial services for direct customer interaction

The main difference is that Virtual Agents are often AI-powered or automated tools designed to handle customer inquiries, while Customer Service Representatives are human agents providing direct support. Virtual Agents focus on automation and efficiency, whereas Customer Service Representatives offer personalized assistance.

What are the key skills and qualifications needed to thrive as a virtual agent?

To thrive as a Virtual Agent, you need excellent communication skills, problem-solving abilities, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is typically required. Strong listening skills, patience, and adaptability help Virtual Agents deliver personalized and efficient support. These skills ensure effective remote assistance, enhance customer satisfaction, and contribute to operational efficiency.

How to become a virtual agent?

To become a virtual agent, candidates typically need strong communication skills, proficiency with customer service software, and the ability to work independently. Relevant experience in customer support or technical troubleshooting can be beneficial, and some roles may require specific certifications or training in the company's tools or platforms.

What are the most commonly searched types of Agent jobs in Gilbert, AZ?

The most popular types of Agent jobs in Gilbert, AZ are:

What are popular job titles related to Virtual Agent jobs in Gilbert, AZ?

For Virtual Agent jobs in Gilbert, AZ, the most frequently searched job titles are:

What job categories do people searching Virtual Agent jobs in Gilbert, AZ look for?

The top searched job categories for Virtual Agent jobs in Gilbert, AZ are:

What cities near Gilbert, AZ are hiring for Virtual Agent jobs?

Cities near Gilbert, AZ with the most Virtual Agent job openings:

Virtual Agent jobs near you
Infographic showing various Virtual Agent job openings in Gilbert, AZ as of August 2026, with employment types broken down into 94% Full Time, 4% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $72,012 per year, or $34.6 per hour.

Virtual Agent/Conversational Designer

Tata Consultancy Service Limited

Scottsdale, AZ • On-site, Remote

$85K - $100K/yr

Full-time

Re-posted 27 days ago

Job description

Virtual Agent / Conversational Designer
• Strong hands-on and leadership experience in ServiceNow Virtual Agent Designer
• Practical experience on NLU intent and utterance authoring
• Strong knowledge and hands-on experience on Topic block design
• Strong knowledge and hands-on experience on Conversational UX background
Design end-to-end conversation journeys
• Greetings
• Intent handling
• Multi-step flows
• Fallbacks
Create:
• Decision trees
• Dialog flows
• Flow diagrams
Intent & Use Case Definition:
Identify:
• User intents (e.g., reset password, check ticket status)
Map:
• Intents conversation flows
Work with business teams to:
• Define high-impact use cases
Dialogue & Content Writing
Write:
• Bot responses
• Prompts
• System messages
Ensure tone is:
• Clear
• Human-like
• Aligned with brand
Conversational UX (User Experience)
Design experiences that:
• Minimize user effort
• Avoid confusion
• Handle edge cases
Optimize:
• Navigation within conversations
• Error handling
Bot Configuration / Platform Work
Configure bots on platforms like:
• ServiceNow Virtual Agent
• Dialogflow
• Microsoft Bot Framework
Implement:
• Topics / intents
• Entities
• Flow logic
Integration with Backend Systems
Connect bot to systems:
• ITSM (tickets, approvals)
• CRM / HR tools
Enable actions:
• Create ticket
• Retrieve data
• Trigger workflows
Testing & Optimization
Test conversations:
• Different user inputs
• Edge cases
Analyze:
• Drop-offs
• Failed intents
Improve:
• Flows
• Responses
• Accuracy
Salary Range- $85,000-$100,000 a year
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