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Virtual Agent Jobs in Gilbert, AZ (NOW HIRING)

Promoted2

Remote Insurance Agent

Chandler, AZ · Remote

$60K - $110K/yr

Remote Insurance Sales Agent | $60k-$110k+ First Year | No Cold Calling Earn strong first-year ... Conduct virtual consultations with pre-qualified clients (no cold calling) * Present customized ...

Promoted2

Remote Insurance Agent

Mesa, AZ · Remote

$60K - $110K/yr

Remote Insurance Sales Agent | $60k-$110k+ First Year | No Cold Calling Earn strong first-year ... Conduct virtual consultations with pre-qualified clients (no cold calling) * Present customized ...

Promoted2

Remote Insurance Agent

Phoenix, AZ · Remote

$60K - $110K/yr

Remote Insurance Sales Agent | $60k-$110k+ First Year | No Cold Calling Earn strong first-year ... Conduct virtual consultations with pre-qualified clients (no cold calling) * Present customized ...

Aspen Dental

Scheduling Center Agent

Phoenix, AZ

$15.50/hr

Work from home as a Scheduling Center Agent where you will partner with our patients to schedule ... Virtual training classes begin soon, don't miss your opportunity to say YES to a career with Aspen ...

Liveops

Remote Customer Service Agent

Goodyear, AZ · Remote

$15.25 - $20.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...

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All JobsAgent JobsVirtual Agent JobsVirtual Agent Jobs in Gilbert, AZ

Virtual Agent information

See Gilbert, AZ salary details

$594

$1.4K

$2.5K

How much do virtual agent jobs pay per week?

As of Aug 15, 2026, the average weekly pay for virtual agent in Gilbert, AZ is $1,384.85, according to ZipRecruiter salary data. Most workers in this role earn between $1,159.62 and $1,467.31 per week, depending on experience, location, and employer.

What is a virtual agent?

Virtual agents are software programs or AI-driven systems designed to interact with users, typically through chat or voice, to answer questions, provide customer support, or help with various tasks. They can handle simple inquiries automatically and escalate more complex issues to human agents when needed. Virtual agents are commonly used in customer service, IT support, and other industries to improve efficiency and provide 24/7 assistance.

What does a virtual agent do?

A typical workday for a Virtual Agent involves handling customer inquiries via chat, email, or phone, resolving issues, providing information, and sometimes escalating complex cases to supervisors. Virtual Agents often work independently but are closely connected to their teams through digital collaboration tools such as Slack, Microsoft Teams, or Zoom. Regular virtual meetings, chat check-ins, and shared knowledge bases help maintain team cohesion and ensure that agents stay informed about updates or procedural changes. This remote structure requires strong self-motivation and excellent communication skills to deliver consistent customer service while staying aligned with team objectives.

What is the difference between Virtual Agent vs Customer Service Representative?

AspectVirtual AgentCustomer Service Representative
CredentialsTypically requires technical skills, knowledge of chat platforms, and sometimes certifications in customer support or ITRequires communication skills, customer service experience, and sometimes a high school diploma or equivalent
Work EnvironmentRemote, often AI-driven or chatbot-based interactionsIn-office or remote, handling inbound calls, emails, or live chats
Industry UsageUsed across tech, retail, banking, and telecom sectors for automated or semi-automated supportCommon in retail, telecom, healthcare, and financial services for direct customer interaction

The main difference is that Virtual Agents are often AI-powered or automated tools designed to handle customer inquiries, while Customer Service Representatives are human agents providing direct support. Virtual Agents focus on automation and efficiency, whereas Customer Service Representatives offer personalized assistance.

What are the key skills and qualifications needed to thrive as a virtual agent?

To thrive as a Virtual Agent, you need excellent communication skills, problem-solving abilities, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is typically required. Strong listening skills, patience, and adaptability help Virtual Agents deliver personalized and efficient support. These skills ensure effective remote assistance, enhance customer satisfaction, and contribute to operational efficiency.

How to become a virtual agent?

To become a virtual agent, candidates typically need strong communication skills, proficiency with customer service software, and the ability to work independently. Relevant experience in customer support or technical troubleshooting can be beneficial, and some roles may require specific certifications or training in the company's tools or platforms.

What are the most commonly searched types of Agent jobs in Gilbert, AZ?

The most popular types of Agent jobs in Gilbert, AZ are:

What are popular job titles related to Virtual Agent jobs in Gilbert, AZ?

For Virtual Agent jobs in Gilbert, AZ, the most frequently searched job titles are:

What job categories do people searching Virtual Agent jobs in Gilbert, AZ look for?

The top searched job categories for Virtual Agent jobs in Gilbert, AZ are:

What cities near Gilbert, AZ are hiring for Virtual Agent jobs?

Cities near Gilbert, AZ with the most Virtual Agent job openings:

Virtual Agent jobs near you
Infographic showing various Virtual Agent job openings in Gilbert, AZ as of August 2026, with employment types broken down into 94% Full Time, 4% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $72,012 per year, or $34.6 per hour.

Now Assist AI Agent/LLM Topic Developer

Tata Consultancy Service Limited

Scottsdale, AZ • On-site

$85K - $95K/yr

Full-time

Re-posted 27 days ago

Job description

Now Assist AI Agent / LLM Topic Developer
Strong hands-on and leadership experience in Servicenow AI Agent Studio(Yokohoma/Zurich).
• Practical experience on NowAssist Skills Kit.
• Strong knowledge and hands-on experience on LLM Topic configuration.
• Build and configure AI agents (virtual agents, copilots) on ServiceNow
• Design multi-step agent workflows for real scenarios
• Use Now Assist capabilities to automate:
• ITSM workflows (incidents, requests)
• HR / CSM use cases
• Create LLM-powered topics (use cases) for agents
• Design:
o Prompts
o Instructions
o Guardrails
• Tune responses for:
o Accuracy
o Tone
o Business context
• Define dialog flows:
• Intents
• User journeys
• Fallback handling
Ensure:
• Natural conversation
• Minimal friction
Improve metrics like:
• Containment rate
• Resolution rate
Salary Range- $85,000-$95,000 a year
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