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Virtual Agent Jobs in Phoenix, AZ (NOW HIRING)

Shoptalk

AI Process Improvement Analyst - Ops

Phoenix, AZ · On-site

$80 - $110/hr

Leverage AI prompt engineering and workflow automation to design, test, and execute virtual agent workflows and automated business processes. * Gather anecdotal and quantitative data across Upgrade ...

Upgrade

AI Process Improvement Analyst - Ops

Phoenix, AZ

$71K - $88K/yr

Leverage AI prompt engineering and workflow automation to design, test, and execute virtual agent workflows and automated business processes. * Gather anecdotal and quantitative data across Upgrade ...

Conch Technologies Inc

Avaya Engineer ( AI/ML )

Phoenix, AZ · On-site

$96K - $132K/yr

Google Intelligent Virtual Agent (IVA) * Voice Analytics and Conversational AI solutions Preferred Experience * Contact center technologies such as: * Avaya * Cisco Contact Center * LivePerson

Conch Technologies Inc

AI/ML NLP Engineer

Phoenix, AZ · On-site

Google Intelligent Virtual Agent (IVA) * Voice Analytics and Conversational AI solutions Preferred Experience * Contact center technologies such as: * Avaya * Cisco Contact Center * LivePerson

Conflux Systems

Service Now Engineer

Phoenix, AZ · On-site

... and Virtual Agent. • Establish AI guardrails aligned with organizational compliance requirements. ServiceNow Platform Development • Configure ServiceNow using platform-native capabilities ...

Stellar IT Group

ServiceNow Architect

Chandler, AZ · On-site

$70.25 - $88.50/hr

Familiarity with advanced ServiceNow features such as Flow Designer, Virtual Agent, and Predictive Intelligence * Certifications: ServiceNow Certified Application Developer (CAD), ServiceNow ...

OfferPad

Real Estate Agent (1099 Agent)

Tempe, AZ · On-site

The Agent will conduct open houses and showings, schedule appointments, oversee virtual and in-person walk-throughs, and follow the transaction process with the customer through to final closing.

Husch Blackwell Llp

Patent Agent

Phoenix, AZ · Remote

$100K - $170K/yr

We will consider candidates for any of our offices including our virtual office, The Link. The Patent Agent will collaborate with a team of patent agents, associates, and partners within the ...

Husch Blackwell LLP

Patent Agent

Phoenix, AZ · Remote

$100K - $170K/yr

We will consider candidates for any of our offices including our virtual office, The Link. The Patent Agent will collaborate with a team of patent agents, associates, and partners within the ...

Symmetry

Remote Virtual Sales Position

Phoenix, AZ · On-site +1

$50K - $250K/yr

Remote Virtual Sales Position Must be authorized to work in the US, no work visas offered at this ... Ken Fearer | Regional Sales Manager No agent's success, earnings, or production results should be ...

Promoted2

Remote Insurance Agent

Chandler, AZ · Remote

$60K - $110K/yr

Remote Insurance Sales Agent | $60k-$110k+ First Year | No Cold Calling Earn strong first-year ... Conduct virtual consultations with pre-qualified clients (no cold calling) * Present customized ...

Promoted2

Remote Insurance Agent

Phoenix, AZ · Remote

$60K - $110K/yr

Remote Insurance Sales Agent | $60k-$110k+ First Year | No Cold Calling Earn strong first-year ... Conduct virtual consultations with pre-qualified clients (no cold calling) * Present customized ...

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Virtual Agent information

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How much do virtual agent jobs pay per week?

As of Aug 22, 2026, the average weekly pay for virtual agent in Phoenix, AZ is $1,379.42, according to ZipRecruiter salary data. Most workers in this role earn between $1,155.77 and $1,461.54 per week, depending on experience, location, and employer.

What is a virtual agent?

Virtual agents are software programs or AI-driven systems designed to interact with users, typically through chat or voice, to answer questions, provide customer support, or help with various tasks. They can handle simple inquiries automatically and escalate more complex issues to human agents when needed. Virtual agents are commonly used in customer service, IT support, and other industries to improve efficiency and provide 24/7 assistance.

What does a virtual agent do?

A typical workday for a Virtual Agent involves handling customer inquiries via chat, email, or phone, resolving issues, providing information, and sometimes escalating complex cases to supervisors. Virtual Agents often work independently but are closely connected to their teams through digital collaboration tools such as Slack, Microsoft Teams, or Zoom. Regular virtual meetings, chat check-ins, and shared knowledge bases help maintain team cohesion and ensure that agents stay informed about updates or procedural changes. This remote structure requires strong self-motivation and excellent communication skills to deliver consistent customer service while staying aligned with team objectives.

What are the key skills and qualifications needed to thrive as a virtual agent?

To thrive as a Virtual Agent, you need excellent communication skills, problem-solving abilities, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is typically required. Strong listening skills, patience, and adaptability help Virtual Agents deliver personalized and efficient support. These skills ensure effective remote assistance, enhance customer satisfaction, and contribute to operational efficiency.

What is the difference between Virtual Agent vs Customer Service Representative?

AspectVirtual AgentCustomer Service Representative
CredentialsTypically requires technical skills, knowledge of chat platforms, and sometimes certifications in customer support or ITRequires communication skills, customer service experience, and sometimes a high school diploma or equivalent
Work EnvironmentRemote, often AI-driven or chatbot-based interactionsIn-office or remote, handling inbound calls, emails, or live chats
Industry UsageUsed across tech, retail, banking, and telecom sectors for automated or semi-automated supportCommon in retail, telecom, healthcare, and financial services for direct customer interaction

The main difference is that Virtual Agents are often AI-powered or automated tools designed to handle customer inquiries, while Customer Service Representatives are human agents providing direct support. Virtual Agents focus on automation and efficiency, whereas Customer Service Representatives offer personalized assistance.

How to become a virtual agent?

To become a virtual agent, candidates typically need strong communication skills, proficiency with customer service software, and the ability to work independently. Relevant experience in customer support or technical troubleshooting can be beneficial, and some roles may require specific certifications or training in the company's tools or platforms.

What are the most commonly searched types of Agent jobs in Phoenix, AZ?

The most popular types of Agent jobs in Phoenix, AZ are:

What are popular job titles related to Virtual Agent jobs in Phoenix, AZ?

For Virtual Agent jobs in Phoenix, AZ, the most frequently searched job titles are:

What job categories do people searching Virtual Agent jobs in Phoenix, AZ look for?

The top searched job categories for Virtual Agent jobs in Phoenix, AZ are:

What cities near Phoenix, AZ are hiring for Virtual Agent jobs?

Cities near Phoenix, AZ with the most Virtual Agent job openings:

Virtual Agent jobs near you
Infographic showing various Virtual Agent job openings in Phoenix, AZ as of August 2026, with employment types broken down into 87% Full Time, 10% Part Time, and 3% Contract. Highlights an 49% Physical, 2% Hybrid, and 49% Remote job distribution, with an average salary of $71,730 per year, or $34.5 per hour.

AI Process Improvement Analyst - Ops

Shoptalk

Phoenix, AZ • On-site

$80 - $110/hr

Other

Medical, Dental, Vision, PTO

Posted 4 days ago

Job description

About the Role:

We are seeking a highly motivated AI Process Improvement Analyst to join our high‑performing team within the Business Operations Department. In this role you will be fully empowered to define, execute, and manage transformed processes through AI tooling, virtual agents, automation, and strategic procedural adjustments. This role is based in our Phoenix Office on a hybrid basis, 3 days per week.

What You’ll do:
  • Identify root cause of issues, operational bottlenecks, and customer pain points through our platform’s core services and contact center channels.
  • Leverage AI prompt engineering and workflow automation to design, test, and execute virtual agent workflows and automated business processes.
  • Gather anecdotal and quantitative data across Upgrade’s proprietary back‑end tools, contact center platforms, and third‑party system integrations to drive cost‑business analysis.
  • Monitor key systems for Upgrade across operational areas including verifications, servicing, virtual agents, and customer support.
  • Collaborate cross‑functionally with operations, product, and customer experience teams to identify and triage issues across domains, translating operational friction into product scoping, user stories, and business requirements (BRDs) for process improvement.
  • Responsible for incident management and escalation of issues related to our internal platform and automated customer‑facing systems.
  • Communicate in person with customer‑facing teams regarding improvement opportunities, AI/automation feedback loops, and incident response.
What We Look For:
  • 2–3 years of professional experience in business operations, data analytics, product operations, or a systems analyst role.
  • Financial Services or Fintech background of at least 1 year working within financial services, lending, digital banking, or a similarly regulated fast‑paced environment.
  • Critical thinking skills to recommend original, AI‑driven, and highly productive process optimization ideas.
  • Practical understanding of AI technologies, prompt engineering, and LLM behavior in a customer service or virtual agent context.
  • Possesses a strong internal drive for Process Improvement, leveraging a natural curiosity to instinctively spot friction points and transform complex workflows into smarter, more scalable processes.
  • Strong understanding and applied use of SQL for deep‑dive data analysis.
  • Thorough understanding of Engineering Concepts to utilize in the design, deployment, and management of Virtual Agent workflows that impact customer‑facing or account‑facing business processes.
  • Experience with Web Analytics or Conversation Analytics tools (e.g., Heap, Full Story, Adobe, Google Analytics, or contact center analytics platforms).
  • Ability to synthesize complex operational data into actionable business cases and cost‑benefit goals.
Nice to Have:
  • Bachelor’s degree in Business Administration, Finance, Management Information Systems (MIS), Economics, Data Analytics, or a related field.
  • Experience working in a heavy contact center environment, customer support center, or similar high‑volume domain.
  • Experience mapping business processes and building automated workflows (RPA, iPaaS, or AI orchestration).
  • Experience with third‑party APIs, solutions integration, and AI middleware.
  • Familiar with Atlassian products (Jira, Confluence, OpsGenie).
What We Offer You:
  • Competitive salary and stock option plan
  • 100% paid coverage of medical, dental and vision insurance
  • Flexible PTO
  • Opportunities for professional growth and development
  • Paid parental leave
  • Health & wellness initiatives

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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