Remote Excess Telecom Agent Jobs in Phoenix, AZ (NOW HIRING)

Iridium is an award-winning and innovative satellite communications company with bragging rights to the only network that offers voice and data connectivity anywhere in the world.   For over 20 years, Iridium's unique network and services have supported critical communications needs for individuals, businesses, and the evolving Internet of Things.

At Iridium, we understand the importance of staying connected and the limitations of traditional communications networks. People across the globe, including first responders, humanitarians, global militaries, scientific researchers, and lone workers, as well as ships, aircraft and remote operations all rely on Iridium to stay connected. We take our responsibility for providing these essential communications very seriously and pride ourselves on offering a reliable lifeline when needed.  Likewise, Iridium is committed to providing an exciting and innovative workplace, where employees are challenged to think outside the box and collaborate on new, bold ideas and solutions.  Our talented teams are passionate about their work and the impact our company makes around the world.  Iridium fosters an empowering and inclusive culture that allows employees to genuinely be their best selves.   We are looking for others who want to join this truly unique company that celebrates our employees and provides the opportunity to truly make a difference in the world.

Iridium is seeking a Network Engineer III to support and maintain the Iridium Gateway telecom architecture and associated service subsystems. In this role, you will serve as a finaltier escalation point for ground system operations, including Gateway Technical Operations, Tier 2 Customer Support, and Service Delivery teams.  This position offers the opportunity to build deep expertise in satellite telecom gateway subsystems across onpremise and cloud environments. You will apply sound technical judgment to triage, diagnose, and resolve complex issues that impact service reliability, operational excellence, and new service deployments. 

• Work with vendors, subcontractors, and consultants to resolve outstanding technical issues 
• Collaborate with project managers, subject matter experts, business developers, and other stakeholders as needed 
• Drive the performance and reliability of Gateway subsystems and services across onpremise and cloud environments 
• Administer and maintain the remote monitoring and management system, including updating agent scripts, responding to alerts, monitoring dashboards, and conducting periodic system reviews 
• Identify, investigate, and report operational issues; partner with Operations to improve maintenance procedures and strengthen troubleshooting capabilities 
• Support team members to ensure highquality products and deliverables are prepared for production according to schedule 
• Investigate and resolve complex system issues escalated from internal support teams 
• Develop and maintain documentation for maintenance, deployments, and configuration of Gateway network element systems and infrastructure 
• Provide technical support to internal and external stakeholders 

• Bachelor's degree in Engineering, Computer Science, or a related field, or equivalent relevant experience 
• 5+ years of relevant experience in the telecommunications or a related technical field 
• Working knowledge of Linux (Red Hat), IP network infrastructure and components, and database systems/tools (Oracle, MySQL, SharePlex, Toad) 
• Strong communication skills, with the ability to clearly present technical information, analyses, and system challenges 
• Ability to build productive working relationships and collaborate effectively across functional groups 
• Strong organizational skills with the ability to prioritize work and take ownership of assigned tasks 
• A continuousimprovement mindset and commitment to expanding technical knowledge and skills 

• Any AWS certification (i.e., AWS Certified Cloud Practitioner, AWS Certified Advanced Networking, AWS Certified AI Practitioner, etc.) 
• Working knowledge of: 
  • Communications systems architecture  
  • Circuit and packet switched voice and data communications  
  • TCP/IP communications  
  • VoIP systems, including network management 
• Experience with IPv4 networks, GSM, telecom systems, or real time systems  
• Experience with systems software lifecycle processes  
• Experience in software development (C, C++, Python) 
• Experience in IP network engineering, development, integration, and testing 

• Be on call to support major network issues 
• Be able to travel up to 10% 
• This position directly performs under, supports, or is exposed to a U.S. government contract. To comply with the requirements of that U.S. government contract, applicants for this position must be U.S. citizens 

This position primarily works in an office setting and is largely sedentary with the majority of the position working with a computer. The role typically requires the use of basic office equipment such as a phone, video, computer, keyboard, mouse, and printer. 

We believe in-person connection drives innovation, strengthens mentorship, and builds culture, while flexibility enables employees to do their best work. Under Iridium's Hybrid Work Policy, employees are expected to work at least three days per week (approximately 60%) in an Iridium office to support collaboration, relationship-building, and professional growth.

Additional Information

This job description outlines the general nature and level of work for this role and is not a comprehensive list of duties, responsibilities, or qualifications. Employees may be assigned additional responsibilities as needed.

Base Pay Range: $90,000 - $120,000 USD

Actual compensation will be determined based on a variety of factors and this range represents an estimate of compensation at the time of posting. Base salary is only one part of our compensation package for this role. You may also be eligible for company stock and annual bonus. Employee benefits also include medical, dental, and vision insurance coverage; 401(k) retirement plan options; paid time off and paid holidays; paid parental leave; and other discounts and perks.  

Iridium is an Equal Opportunity Employer, including individuals with disabilities and protected veterans.