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Agent Manager Jobs in Phoenix, AZ (NOW HIRING)

ADERO Scottsdale Resort

Front Desk Agent

Scottsdale, AZ · On-site

$14.50 - $18.25/hr

The Front Desk Agent manages reservations, processes payments, and addresses guest inquiries and concerns promptly and professionally. They collaborate closely with other hotel departments to ...

ADERO Scottsdale Resort

Front Desk Agent

Fountain Hills, AZ · On-site

$14.50 - $18.50/hr

The Front Desk Agent manages reservations, processes payments, and addresses guest inquiries and concerns promptly and professionally. They collaborate closely with other hotel departments to ...

hendersonco

Commissioning Agent

Chantilly, VA · On-site

The Commissioning Agent manages projects from planning through closeout, serves as a technical resource for commissioning and design-related matters, supports the development of team members, and ...

PulteGroup, Inc.

Procurement Agent

Scottsdale, AZ · On-site

This role includes managing supplier relationships, sourcing initiatives and community-specific procurement needs. The Procurement Agent aligns procurement strategies with construction and ...

Pulte Group

Procurement Agent

Scottsdale, AZ · On-site

This role includes managing supplier relationships, sourcing initiatives and community-specific procurement needs. The Procurement Agent aligns procurement strategies with construction and ...

Acumen Fiscal Agent

Agent Supervisor

Mesa, AZ · On-site

$70K/yr

The Agent Supervisor will also act in a leadership and supervisory role, serving as a subject ... Demonstrates excellent organizational skills, attention to detail, time management skills, task ...

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Agent Manager information

See Phoenix, AZ salary details

$11

$26

$58

How much do agent manager jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for agent manager in Phoenix, AZ is $26.33, according to ZipRecruiter salary data. Most workers in this role earn between $20.05 and $30.29 per hour, depending on experience, location, and employer.

What does an agent manager do?

As an Agent Manager, you'll play a key role in mentoring and supporting your team by setting clear goals, providing regular feedback, and facilitating ongoing training. You'll monitor individual and team performance metrics, identify areas for improvement, and implement strategies to boost productivity and morale. Regular one-on-one coaching sessions and team meetings are common, fostering open communication and collaboration. This hands-on approach helps agents overcome challenges, stay motivated, and consistently meet or exceed targets.

What is the difference between Agent Manager vs Agent Coordinator?

AspectAgent ManagerAgent Coordinator
CredentialsRelevant industry certifications, management experienceCustomer service or administrative certifications
Work EnvironmentOversees teams, manages client accountsSupports agents, handles scheduling and communication
Employer & Industry UsageInsurance, real estate, travel agenciesInsurance agencies, call centers, real estate firms
Search & Comparison IntentLeadership, management, team oversightAdministrative support, coordination roles

Agent Managers focus on leading and managing agent teams, ensuring client satisfaction and meeting sales targets. Agent Coordinators handle administrative tasks, support agents with scheduling and communication. While both roles work closely with agents, the Agent Manager has a broader leadership role, whereas the Agent Coordinator provides essential operational support.

What skills and qualifications are needed to be an agent manager?

To thrive as an Agent Manager, you need strong leadership, strategic planning, and supervisory experience, often supported by a bachelor’s degree in business, management, or a related field. Familiarity with CRM software, performance analytics tools, and workforce management systems is typically required. Exceptional communication, conflict resolution, and motivational skills help Agent Managers build high-performing teams and navigate complex interpersonal dynamics. These skills and qualities are crucial for driving team success, meeting organizational goals, and ensuring efficient, effective agent operations.

What are the most commonly searched types of Agent jobs in Phoenix, AZ?

The most popular types of Agent jobs in Phoenix, AZ are:

What cities near Phoenix, AZ are hiring for Agent Manager jobs?

Cities near Phoenix, AZ with the most Agent Manager job openings:

Agent Manager jobs near you
Infographic showing various Agent Manager job openings in Phoenix, AZ as of August 2026, with employment types broken down into 1% As Needed, 87% Full Time, 10% Part Time, and 2% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $54,760 per year, or $26.3 per hour.

Front Desk Agent

Adero Hospitality Management LLC

Fountain Hills, AZ • On-site

$13.75 - $17.50/hr

Full-time

Re-posted 18 days ago

Job description

About the Role:

The Front Desk Agent serves as the primary point of contact for guests at a hospitality establishment, ensuring a welcoming and efficient check-in and check-out experience. This role is pivotal in creating a positive first impression and maintaining high standards of customer service throughout the guest's stay. The Front Desk Agent manages reservations, processes payments, and addresses guest inquiries and concerns promptly and professionally. They collaborate closely with other hotel departments to coordinate guest services and resolve any issues that may arise. Ultimately, this position contributes significantly to guest satisfaction and the overall reputation of the property.

Minimum Qualifications:

  • High school diploma or equivalent.
  • Previous experience in a customer service role, preferably in hospitality.
  • Basic computer skills and familiarity with reservation and property management systems.
  • Strong communication and interpersonal skills.
  • Ability to work flexible hours, including evenings, weekends, and holidays.

Preferred Qualifications:

  • Experience working as a Front Desk Agent or in a similar hospitality role.
  • Proficiency in multiple languages.
  • Knowledge of local area attractions and services.
  • Certification in hospitality or customer service training.
  • Familiarity with point-of-sale (POS) systems.

Responsibilities:

  • Greet and welcome guests upon arrival with a friendly and professional demeanor.
  • Manage guest check-in and check-out processes efficiently using property management systems.
  • Handle reservations, cancellations, and modifications accurately and promptly.
  • Respond to guest inquiries, requests, and complaints in a courteous and timely manner.
  • Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met.
  • Process payments, issue receipts, and maintain accurate records of transactions.
  • Maintain the cleanliness and organization of the front desk area.
  • Provide information about hotel services, local attractions, and transportation options.
  • Ensure compliance with all hotel policies and procedures, including safety and security protocols.

Skills:

The Front Desk Agent utilizes strong communication skills daily to interact effectively with guests, ensuring their needs are understood and met with professionalism. Organizational skills are essential for managing reservations, coordinating with other departments, and maintaining accurate records. Problem-solving abilities are frequently applied to address guest concerns and resolve issues promptly. Technical skills, including proficiency with property management and payment processing systems, enable efficient handling of check-in/check-out and transactions. Additionally, interpersonal skills foster a welcoming environment that enhances guest satisfaction and encourages repeat visits.