Vip Concierge Service Jobs (NOW HIRING)

At Keywords Studios, we turn our passion for games, technology, and interactive storytelling into world-class support for the creators who shape the industry. Since 1998, we've grown into a global network of 70+ studios, partnering with the biggest names in gaming across every stage of development - from early concept to launch and live operations.

Our goal is simple: to be the go-to global platform for technical and creative services in the video games industry. We help teams stay agile, scale quickly, and focus on building unforgettable player experiences. With deep expertise across our industry-leading service lines and a worldwide team of specialists, we work side by side with our clients as their trusted partner, providing the talent, technology, and reach needed to bring great games to life.

Join us and help drive the adoption and growth of our Player Engagement Specialized Services, including Trust & Safety, Monetization, and VIP Concierge!

Role overview

As a Specialized Services Business Development Manager, you'll be instrumental in expanding Keywords Studios' Player Engagement Services. You will focus on driving adoption of Trust & Safety, Monetization, and VIP Concierge services, while building strong relationships with global game publishers and developers.

You'll join a global team and play a key role in developing go-to-market strategies, identifying and closing strategic deals, responding to customer RFIs/RFPs, and driving cross-Keywords business opportunities - using a combination of data and real-world insights to navigate ambiguity and deliver outcomes that benefit both our clients and Keywords. You'll also leverage your industry network to create new opportunities and support growth across multiple divisions.

If you're passionate about player communities, business development, and delivering commercial outcomes, this is a role where you can make a real impact.

What are we looking for? Our Specialist has a knack for the following skills:

• Develop and execute GTM strategies to drive adoption of new product features.
• Build and execute strategic deals and partnerships to accelerate our Specialized Services adoption and revenue growth.
• Represent the Player Engagement team as the primary point of contact for cross Keywords Studios business opportunities with a focus on T&S, Monetization, and VIP.
• Receive & Respond to customer RFI / RFP's.
• Use existing networks within the games industry to open doors and create net new opportunities for Keywords with a focus on Introducing Player Engagement Services and expanding to other Keywords divisions.

• Provide weekly, monthly, and quarterly business reviews on the cross-KWS opportunity pipeline and progress.

• Work closely with internal teams to drive alignment on business objectives and client initiatives.
• Present proposals, negotiate deals, and communicate complex commercial opportunities effectively.
• Promote a culture of accountability, collaboration, and customer obsession.

• 5-7 years of business development experience in Trust & Safety, Monetization, or VIP Concierge services within the video game industry.
• Proven experience engaging with game publishers at executive levels (CxO, Studio Head, SVP, VP).
• Track record negotiating and executing complex deals in excess of $5M.
• Strong critical thinking, commercial creativity, and process-driven execution.
• Data-driven mentality and ability to work through ambiguity.
• High attention to detail and ability to perform under pressure and deadlines.
• Excellent written and verbal communication skills.
• Self-motivated and able to thrive in a remote working environment.
• Willingness to travel as required.
  

What do we offer?

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.

Salary range: $150k - $200K USD yearly

Medical, Dental and Vision

Vacation, flexible paid time off, Personal days

Sick leave

Corporate holidays, including floating holidays

Life & Disability coverage

Paid Basic and AD&D insurance

Voluntary Legal, Accident, Critical Illness and Hospital Indemnity coverage

Phases of our recruitment journey:

• You send us your application with your updated resume.
• After reviewing your candidacy, we'll invite you for the online Interview via MS Teams with one of our Talent Acquisition Specialists. It's a perfect chance to exchange questions and get to know each other better. For some projects there might be a second interview with a Team Lead or an Operations Manager.
• At the end of our journey - hopefully you will receive an offer and become our new Keywordian!
  

Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.

That would be it from us - now we are waiting for your move!

#imaginemore

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace, which provides for equal opportunities for all employees and potential employees. Note to Recruitment Agencies Please be advised that Keywords Studios does not consider unsolicited resumes, or any form of contact initiated by unauthorized third parties, including recruitment or placement agencies, unless a pre-existing, valid agreement is in place. Any fees incurred by unauthorized third parties will not be compensated by Keywords Studios.

Privacy Notice

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at

https://www.keywordsstudios.com/en/applicant-privacy-notice.

Keywords Studios is committed to fair and ethical hiring practices. We expect candidates to conduct themselves with honesty and to participate in all applications and interviews independently, presenting their own knowledge and experience. Candidates should refrain from using AI assistance or third-party tools or services that could influence, capture, or otherwise interfere with the authenticity of the assessment process.

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Role Information: EN

Studio: Keywords Studios

Location: America

Area of Work: Player Engagement

Service: Engage

Employment Type: Permanent

Working Pattern: Full Time, Remote