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Video Game Support Jobs in Raleigh, NC (NOW HIRING)

Xsolla

Backend Developer

Raleigh, NC · On-site

Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring ... Integrate and support payment service providers (PSPs) and acquirers (Adyen, Checkout.com, JP ...

Code Ninjas

Summer Camp Counselor

Cary, NC · On-site

$12 - $14/hr

... and building video games they love. Kids have a blast and can't wait to come back. Parents are ... Support campers individually and in groups to maximize fun and learning * Communicate with parents ...

Epic Games

Data Science Lead

Cary, NC · On-site

... live service video games * At least 2 years of experience managing a team of data professionals ... Familiarity with supporting operational processes including: Code version control (Github or ...

Epic Games

Social Media Intern

Cary, NC · On-site

$14 - $17.75/hr

Support the production of real-time and scheduled content, including gameplay clips, creator ... Experience with video editing, graphic design, or social media management tools (e.g., Sprout ...

Epic Games

Character Outsource Lead

Cary, NC · On-site

What You'll Do Epic Games is searching for an experienced Character Outsource Lead to help support ... Collect or create detailed documentation, video references, production examples, and engine ...

Epic Games

Environment Outsource Lead

Cary, NC · On-site

Whether it's building award-winning games or crafting engine technology that enables others to make ... As an Outsource Lead, you will support and supervise prop and architecture content provided by our ...

Epic Games

Modeling Outsource Artist

Cary, NC · On-site

Whether it's building award-winning games or crafting engine technology that enables others to make ... What You'll Do Psyonix is searching for a Modeling Outsource Artist to support and supervise ...

New

GameStop

Store Manager (Store 0883)

Raleigh, NC · On-site

Support the total shopping environment, including visual and operational elements, current sales ... Video game knowledge preferred. KEY JOB SKILLS AND ABILITIES * Possess an outgoing and welcoming ...

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Video Game Support information

See Raleigh, NC salary details

$12

$18

$22

How much do video game support jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for video game support in Raleigh, NC is $18.04, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $19.62 per hour, depending on experience, location, and employer.

What is a Video Game Support job?

A Video Game Support job involves assisting players with technical issues, troubleshooting game errors, and providing guidance on gameplay or account-related concerns. Support agents communicate with players through chat, email, or phone to resolve problems efficiently. They also report bugs, escalate complex issues, and ensure a positive player experience. Strong communication skills, gaming knowledge, and problem-solving abilities are essential for this role.

What are the key skills and qualifications needed to thrive in the Video Game Support position, and why are they important?

To excel as a Video Game Support specialist, you need strong troubleshooting skills, in-depth knowledge of gaming platforms, and experience with customer service practices, often supported by a high school diploma or equivalent. Familiarity with ticketing systems, remote access tools, and knowledge bases such as Zendesk or Freshdesk is common in this role. Excellent communication, patience, and problem-solving abilities help you effectively assist players while maintaining a positive brand image. These abilities ensure customers receive timely, clear, and empathetic support, leading to higher user satisfaction and retention.

What are the typical day-to-day responsibilities of a Video Game Support specialist?

As a Video Game Support specialist, your daily tasks will include responding to player inquiries via email, chat, or phone, diagnosing technical issues, and guiding users through troubleshooting steps. You may also escalate complex problems to higher-level support teams and document recurring issues for further analysis. Collaborating closely with fellow support agents and occasionally with game developers is common, especially when new bugs or updates arise. You'll help maintain a positive player experience by providing clear guidance and fostering a supportive community.

What are popular job titles related to Video Game Support jobs in Raleigh, NC? For Video Game Support jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Video Game Support jobs in Raleigh, NC look for? The top searched job categories for Video Game Support jobs in Raleigh, NC are:
Video Game Support jobs near you
Backend Developer

Backend Developer

Xsolla

Raleigh, NC • On-site

Full-time

Medical, Dental, Vision

Posted 11 days ago

Job description

ABOUT YOU

We're looking for an experienced Backend Developer to maintain and enhance our payment processing platform that handles card transactions at scale. You'll work with payment gateways, optimize transaction flows, and ensure system reliability.

ABOUT US

Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.
For more information, visit xsolla.com.
Responsibilities:
  • Develop and maintain backend services for card payment processing using PHP (Symfony) and Golang.
  • Integrate and support payment service providers (PSPs) and acquirers (Adyen, Checkout.com, JP Morgan Chase, etc.)
  • Design and implement scalable, event-driven architectures for high-load payment systems
  • Write clean, testable code with comprehensive unit and functional test coverage
  • Optimize database queries and data models for OLTP workloads (MySQL, MongoDB)
  • Collaborate with the team on system design, code reviews, and technical decisions
  • Ensure system observability and troubleshoot issues using ELK stack
  • Participate in CI/CD pipeline improvements and deployment processes
Qualifications & Skills:
  • 3+ years of backend development experience with PHP and/or Golang in production environments
  • Hands-on experience with card payment processing and PSP/acquirer integrations
  • Understanding of payment flows: authorization, capture, refunds, chargebacks, and reconciliation
  • Strong knowledge of OOP principles, design patterns, and clean architecture
  • Proficiency in SQL, database design, and performance optimization
  • Experience with message queues (RabbitMQ, Kafka) and caching layers (Redis)
  • Solid understanding of algorithms, data structures, and their practical application
  • Experience writing unit and integration tests
Nice to Have:
  • Knowledge of PCI DSS compliance requirements and secure payment data handling
  • Understanding of 3D Secure (3DS) authentication protocols
  • Experience with tokenization and payment security best practices
  • Knowledge of Apple Pay and Google Pay integration principles
  • Experience with Kubernetes and Google Cloud Platform
  • Familiarity with ELK stack for monitoring and logging
  • Previous work with high-load, mission-critical systems
  • Frontend development experience with Angular
Benefits:
We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program. This includes 100% company-paid medical, dental, and vision plans, unlimited Flexible Time Off, and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we're not just building a business; we're cultivating a community that values creativity, collaboration, and the transformative power of play.

Equal Employment Opportunity Statement:
Xsolla is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other characteristic protected by law.
We consider qualified applicants with criminal histories in accordance with the Fair Chance Act.

Criminal History Consideration:
For the Backend Developer, we will conduct a background check that may include the following:
Criminal history check
Employment verification
Education verification

Relevance to Job Responsibilities:
The background check is relevant to this position because of the following role responsibilities:
Accessing confidential company data
Ensuring compliance with regulatory requirements

Rights Under the Fair Chance Act:
Applicants are encouraged to inquire about their rights under the Fair Chance Act. If you have questions regarding our hiring practices, please contact [email protected].
By submitting the following job application form, you consent to Xsolla processing your data for career-related inquiries and potential employment opportunities. We process your data in accordance with this Xsolla Privacy Notice for Job Applicants. Please direct any inquiries regarding your data privacy to [email protected].
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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