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Video Game Support Jobs in Raleigh, NC (NOW HIRING)

GameStop

Retail Keyholder (Store 2499)

Fuquay Varina, NC · On-site

$12.25 - $16/hr

As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in ... Support the overall shopping environment, including visual and operational elements, and nurture ...

GameStop Inc

Retail Keyholder (Store 4534)

Raleigh, NC · On-site

$14.25 - $19/hr

As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in ... Support the overall shopping environment, including visual and operational elements, and nurture ...

GameStop Inc

Retail Keyholder (Store 4696)

Durham, NC · On-site

$14 - $18.50/hr

As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in ... Support the overall shopping environment, including visual and operational elements, and nurture ...

GameStop Inc

Retail Keyholder (Store 2499)

Fuquay Varina, NC · On-site

$12.25 - $16/hr

As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in ... Support the overall shopping environment, including visual and operational elements, and nurture ...

GameStop

Retail Keyholder (Store 4686)

Cary, NC · On-site

$14.50 - $19.25/hr

As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in ... Support the overall shopping environment, including visual and operational elements, and nurture ...

GameStop

Retail Keyholder (Store 6670)

Morrisville, NC · On-site

$13.75 - $18.25/hr

As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in ... Support the overall shopping environment, including visual and operational elements, and nurture ...

GameStop Inc

Retail Keyholder (Store 5420)

Wake Forest, NC

$12.75 - $16.75/hr

As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in ... Support the overall shopping environment, including visual and operational elements, and nurture ...

GameStop Inc

Retail Keyholder (Store 5022)

Raleigh, NC

$14.25 - $19/hr

As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in ... Support the overall shopping environment, including visual and operational elements, and nurture ...

GameStop

Retail Keyholder (Store 4696)

Durham, NC · On-site

$14 - $18.50/hr

As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in ... Support the overall shopping environment, including visual and operational elements, and nurture ...

GameStop Inc

Retail Keyholder (Store 5243)

Apex, NC · On-site

$11.25 - $15/hr

As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in ... Support the overall shopping environment, including visual and operational elements, and nurture ...

GameStop

Retail Keyholder (Store 3435)

Smithfield, NC · On-site

$12.75 - $17/hr

As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in ... Support the overall shopping environment, including visual and operational elements, and nurture ...

GameStop

Retail Keyholder (Store 5243)

Apex, NC · On-site

$11.25 - $15/hr

As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in ... Support the overall shopping environment, including visual and operational elements, and nurture ...

GameStop Inc

Retail Keyholder (Store 3435)

Smithfield, NC · On-site

$12.75 - $17/hr

As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in ... Support the overall shopping environment, including visual and operational elements, and nurture ...

AGBO Films LLC

Senior Technical Designer, Events

Raleigh, NC · On-site +1

$99K - $106K/yr

AGBO is looking for a Senior Technical Designer to support the execution of large-scale Live Events on an unannounced video game title. Working closely with the Live Events Director, you will help ...

AGBO

Senior Technical Designer, Events

Raleigh, NC · On-site

$99K - $106K/yr

AGBO is looking for a Senior Technical Designer to support the execution of large-scale Live Events on an unannounced video game title. Working closely with the Live Events Director, you will help ...

Xsolla

Sales Operations Project Manager

Raleigh, NC · On-site

$120K - $160K/yr

Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring ... Support the data collection, deck build, and socialization of quarterly and annual sales reporting ...

Activate Games

Regional Sales Manager

Raleigh, NC · On-site

$65K - $75K/yr

Collaborate with marketing to support regional campaigns and lead generation initiatives ... You and your group enter inside a video game experience and become the players to actively and ...

Xsolla

Strategic Sourcing Manager

Raleigh, NC · On-site

$120K - $160K/yr

Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring ... Support and coordinate contract negotiations ensuring favorable commercial terms and risk ...

AGBO

Senior Technical Designer, Events

Raleigh, NC

$99K - $106K/yr

AGBO is looking for a Senior Technical Designer to support the execution of large-scale Live Events on an unannounced video game title. Working closely with the Live Events Director, you will help ...

AGBO

Senior Technical Designer, Events

Raleigh, NC · On-site

$99K - $106K/yr

AGBO is looking for a Senior Technical Designer to support the execution of large-scale Live Events on an unannounced video game title. Working closely with the Live Events Director, you will help ...

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All JobsVideo Game Support JobsVideo Game Support Jobs in Raleigh, NC

Video Game Support information

See Raleigh, NC salary details

$12

$18

$22

How much do video game support jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for video game support in Raleigh, NC is $18.04, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $19.62 per hour, depending on experience, location, and employer.

What is a Video Game Support job?

A Video Game Support job involves assisting players with technical issues, troubleshooting game errors, and providing guidance on gameplay or account-related concerns. Support agents communicate with players through chat, email, or phone to resolve problems efficiently. They also report bugs, escalate complex issues, and ensure a positive player experience. Strong communication skills, gaming knowledge, and problem-solving abilities are essential for this role.

What are the key skills and qualifications needed to thrive in the Video Game Support position, and why are they important?

To excel as a Video Game Support specialist, you need strong troubleshooting skills, in-depth knowledge of gaming platforms, and experience with customer service practices, often supported by a high school diploma or equivalent. Familiarity with ticketing systems, remote access tools, and knowledge bases such as Zendesk or Freshdesk is common in this role. Excellent communication, patience, and problem-solving abilities help you effectively assist players while maintaining a positive brand image. These abilities ensure customers receive timely, clear, and empathetic support, leading to higher user satisfaction and retention.

What are the typical day-to-day responsibilities of a Video Game Support specialist?

As a Video Game Support specialist, your daily tasks will include responding to player inquiries via email, chat, or phone, diagnosing technical issues, and guiding users through troubleshooting steps. You may also escalate complex problems to higher-level support teams and document recurring issues for further analysis. Collaborating closely with fellow support agents and occasionally with game developers is common, especially when new bugs or updates arise. You'll help maintain a positive player experience by providing clear guidance and fostering a supportive community.

What are popular job titles related to Video Game Support jobs in Raleigh, NC? For Video Game Support jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Video Game Support jobs in Raleigh, NC look for? The top searched job categories for Video Game Support jobs in Raleigh, NC are:
Video Game Support jobs near you
Retail Keyholder (Store 2499)

Retail Keyholder (Store 2499)

GameStop

Fuquay Varina, NC • On-site

$12.25 - $16/hr

Part-time

Medical, Dental, Vision, Retirement, PTO

Posted 20 days ago

GameStop rating

4.6

Company rating: 4.6 out of 10

Based on 424 frontline employees who took The Breakroom Quiz

654th of 714 rated retailers

Job description

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!
With moderate supervision, the Retail Keyholder assists the store management team in executing and supervising all store activities. They provide outstanding guest service experiences within a sales culture that utilizes elements of GameStop's Circle of Life buy, sell, trade, and reservation business model. This position ensures products are easily accessible and purchasable, boosts sales by sharing product and gaming knowledge with guests, maintains a clean and organized shopping environment, and fosters guest loyalty and repeat business.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
  • Provide best-in-class guest service: promptly greet guests, respond to guest questions/concerns promptly, effectively, and courteously, assist guests in meeting their video gaming needs, inform guests about special promotions and the trade-in program, recommend additional items as appropriate, apply all selling behaviors during each transaction, and express gratitude to every guest for choosing GameStop. Prioritize guests over tasks and demonstrate this commitment by circulating throughout the store.
  • Support the overall shopping environment, including visual and operational elements, and nurture guest relationships that lead to sales and repeat business.
  • Process guest purchases and returns accurately via the Point-of-Sale (POS) computer system, ensuring top-notch guest service.
  • Address guest comments or questions in person or on the phone, answering phone calls promptly, courteously, and professionally to ensure every guest receives top-notch guest service.
  • Promote GameStop's unique guest benefits, such as the new title reservations program and the Pro Rewards guest loyalty program.
  • Ensure that all areas of the store, including restrooms, are clean, organized, and merchandised according to company guidelines. Ensure all store fixtures and equipment are in proper working order.
  • Complete Omni-Channel orders daily.
  • Safeguard company assets through effective inventory control and loss prevention practices, including scam awareness, safety best practices, and making bank deposits as required.
  • Conduct store inventory counts, stock/restock merchandise on shelves and fixtures, and move products from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the selling floor.
  • Support store management in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties.
  • Count, balance, and reconcile daily business transaction totals accurately in the POS system. Ensure that all closeout paperwork for daily business transactions and bank deposit slips are completed correctly and accurately. Assist management in ensuring the store has sufficient cash and change for sales transactions. Make daily bank deposits following established guidelines.
  • Check shipments for discrepancies or shortages and record any discrepancies in the POS system. Report any discrepancies to the Store Manager / Store Manager 2 /Assistant Store Manager as needed.
  • Process defectives/recalls, and stock pulls accurately and promptly, ensuring that all boxes are properly labeled and include packing lists.
  • Visually inspect associates' and leaders' packages and/or belongings at store closing or at the end of a shift.
  • Supervise and delegate tasks to Sales Associates in the absence of management.
  • Consistently adhere to GameStop policies and procedures, including, but not limited to, all policies and procedures in the Associate Handbook and the Code of Standards, Ethics & Conduct.
  • Follow all opening and closing procedures.
  • Observe associate performance and provide timely and appropriate feedback to the store management.

QUALIFICATIONS*
  • Must provide proof of identity and eligibility to legally work in the United States.
  • Must be at least 18 years old.
  • High school diploma or equivalent required.
  • At least 1 year of retail sales, guest service, and/or management experience preferred.
  • Video game knowledge preferred.
  • Must be able to work alone, stand, and move throughout the store unassisted for up to 10 hours per day.

REQUIRED JOB SKILLS AND ABILITIES
  • Exceptional guest service skills.
  • Provide genuine and friendly assistance to every guest during each visit.
  • Demonstrate clear verbal and written communication and listening skills, both in person and on the phone, using spoken and written English; bilingual English/Spanish speaking and writing skills preferred.
  • Work in a fast-paced, rapidly changing environment.
  • Meet associate performance expectations, including attendance, professional dress, and grooming requirements.
  • Operate the POS computer system and properly complete the required paperwork.
  • Possess basic math skills (addition, subtraction, multiplication, division) and alphabetizing skills.
  • Self-motivation and ability to work as a team to complete necessary tasks in a timely manner.
  • Problem-solving skills and judgment abilities.
  • Follow instructions furnished in written, oral, or diagram form.
  • Deliver bank deposits following loss prevention safety guidelines.
  • Work a flexible schedule, including extended hours/days as necessary, including nights, weekends, and some holidays. Minimum of 3 days/week availability.
  • Remain effective under pressure and handle stress in a manner that is acceptable to others and the organization.
  • Bend, stoop, reach with arms/hands, climb ladders, and lift merchandise weighing up to 30 lbs. from ground level to a minimum height of 4 feet.
  • Stand and move throughout the store unassisted to provide guest service or perform tasks in any part of the store for up to 10 hours per day.

Job descriptions are subject to change at any time based on business conditions/needs, including changes to the essential job duties, qualifications, and/or key job skills and abilities consistent with the position's purpose. GameStop provides equal employment opportunities to all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
*Certain state-specific exceptions may apply.
This position accepts applications on an ongoing basis. Candidates should express their interest by clicking APPLY.
Disclaimer: GameStop provides equal employment opportunities to applicants and employees without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. GameStop and its affiliated businesses reserve the right to change job descriptions at any time based on business conditions/needs, which includes expanding this job's responsibilities and assigning additional duties consistent with the position's purpose.
Benefits: Full-time store positions at GameStop are eligible to participate in incentive programs, 401(k), paid time off, dental, vision, and health insurance. Positions at GameStop may also be eligible for a bonus and/or other incentives.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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