Vice President Operational Risk Jobs in Raleigh, NC

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

VP, Field & Partner Enablement
Revenue Operations
Location: United States
Reports to: SVP, Revenue Operations

Job Summary

The Vice President, Field & Partner Enablement defines and leads the global enablement strategy for Genesys. Reporting to the SVP, Revenue Operations, this role operates at the intersection of Sales, Product, Marketing, HR, Customer Success, and Revenue Operations to equip the sales organization with the capabilities, knowledge, and tools required to succeed in a rapidly evolving customer experience market.

This leader shapes how sellers understand, position, and deliver value across target markets, ensuring alignment with company strategy, operational excellence, and customer needs. The role is responsible for building a high-performing, scalable enablement function that drives productivity, improves pipeline quality, and supports predictable revenue growth.

Strategic and Organizational Leadership

• Define and execute a global sales enablement vision and multi-year strategy aligned to Genesys business objectives
• Accelerate time to productivity for new hires and improve overall sales effectiveness
• Increase pipeline quality, conversion rates, and average deal size while expanding share of wallet
• Partner with executive leadership to translate business strategy into actionable enablement priorities
• Act as a thought leader on modern selling approaches, including value-based selling, consultative selling, and solution-led engagement
• Align cross-functionally with Sales, Product, Marketing, Customer Success, and HR to drive consistency and impact
• Lead and develop a high-performing global enablement organization, including regional and functional leaders

Solution Enablement

• Lead enablement strategy to support product adoption and ensure effective articulation of Genesys CX value propositions
• Enable leaders to coach teams toward consistent selling excellence
• Build scalable frameworks for selling complex and evolving CX solutions, including use-case selling, outcome-based narratives, AI-driven solutions, and trust and compliance positioning
• Drive organizational and partner readiness to support continuous product innovation cycles

Program and Capability Development

• Operationalize and scale value-based selling and leadership frameworks across global sales roles
• Embed AI-powered enablement tools and learning systems to personalize development and drive measurable outcomes
• Design programs that enhance seller productivity, capability, and long-term performance

Content and Knowledge Strategy

• Establish a unified approach to sales playbooks, messaging frameworks, and customer engagement models
• Simplify and clarify how complex solutions are communicated to customers
• Deliver modern, scalable learning experiences, including AI-powered coaching, simulations, role-based training, and on-demand content
• Ensure enablement resources are accessible, intuitive, and embedded within seller workflows

Required Qualifications

• 10 or more years of experience in Sales, Sales Enablement, Partner Enablement, or Go-To-Market leadership within SaaS or technology organizations
• Proven experience operating at enterprise scale with global responsibility
• Demonstrated success leading transformational initiatives, such as new product launches, business model evolution, or major go-to-market changes
• Experience influencing executive stakeholders, including C-level leaders
• Strong track record of building and scaling strategic programs with measurable business impact
• Ability to operate effectively in ambiguous and evolving environments

Preferred Qualifications

• Deep understanding of modern SaaS and AI-driven go-to-market strategies
• Exceptional communication and storytelling skills, particularly for complex technologies
• Strong organizational design and leadership capabilities
• Experience driving cross-functional alignment in global organizations

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Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Benefits:

• Medical, Dental, and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visitwww.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression,marital status, domestic partner status,national origin, genetics, disability,military andveteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.