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Veterinary Office Assistant Jobs in Rochester, NY

University of Rochester

Vivarium Supervisor

Rochester, NY · On-site

$27.16 - $38.03/hr

Works under the general supervision of the Director of the Vivarium, the Assistant Director of the ... Office to facilitate the resolution of problems. * Participates in the Annual Performance ...

University of Rochester

Vivarium Supervisor

Rochester, NY · On-site

$27.16 - $38.03/hr

Works under the general supervision of the Director of the Vivarium, the Assistant Director of the ... Office to facilitate the resolution of problems. * Participates in the Annual Performance ...

Petco

Vetco Vaccine Clinic Advisor Part Time

Henrietta, NY · On-site

$15 - $18/hr

As a Vetco Customer Service Team member, you will meet your team at our local dispatch office, then ... The Customer Service Team will assist the Veterinarian so the services can be administered and ...

Petco

Vetco Vaccine Clinic Advisor Part Time

Henrietta, NY · On-site

$15 - $18/hr

As a Vetco Customer Service Team member, you will meet your team at our local dispatch office, then ... The Customer Service Team will assist the Veterinarian so the services can be administered and ...

Petco

Vetco Vaccine Clinic Advisor Full Time

Henrietta, NY · On-site

$15 - $18/hr

As a Vetco Customer Service Team member, you will meet your team at our local dispatch office, then ... The Customer Service Team will assist the Veterinarian so the services can be administered and ...

Petco

Vetco Vaccine Clinic Advisor Full Time

Henrietta, NY · On-site

$15 - $18/hr

As a Vetco Customer Service Team member, you will meet your team at our local dispatch office, then ... The Customer Service Team will assist the Veterinarian so the services can be administered and ...

Petco

Vetco Vaccine Clinic Advisor Part Time

Henrietta, NY · On-site

$15 - $18/hr

As a Vetco Customer Service Team member, you will meet your team at our local dispatch office, then ... The Customer Service Team will assist the Veterinarian so the services can be administered and ...

Petco

Vetco Vaccine Clinic Advisor Part Time

Henrietta, NY · On-site

$15 - $18/hr

As a Vetco Customer Service Team member, you will meet your team at our local dispatch office, then ... The Customer Service Team will assist the Veterinarian so the services can be administered and ...

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Veterinary Office Assistant information

See Rochester, NY salary details

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How much do veterinary office assistant jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for veterinary office assistant in Rochester, NY is $18.71, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $20.91 per hour, depending on experience, location, and employer.

Where do veterinary office assistants make the most money?

Veterinary office assistants tend to earn higher salaries in regions with a higher cost of living and more developed veterinary industries, such as urban areas or states with a strong emphasis on animal healthcare. Salary levels are also influenced by experience, certifications, and the size of the veterinary practice or hospital.

What is a veterinary office assistant?

Veterinary Office Assistants are support staff who help veterinary clinics run smoothly by handling administrative and clerical tasks. Their responsibilities typically include greeting clients and their pets, scheduling appointments, managing patient records, handling billing, and assisting veterinarians with basic tasks. They play a crucial role in ensuring a positive experience for pet owners and efficient workflow in the clinic. Good communication skills and a love for animals are essential for this role.

What challenges do veterinary office assistants face, and how can they be managed?

Veterinary Office Assistants frequently encounter fast-paced environments where multitasking is essential—balancing administrative duties, client communication, and assisting with animal care. Managing the emotional aspects of client interactions, especially during emergencies or difficult visits, can be challenging. Developing strong organizational skills, practicing empathy, and maintaining clear communication with both clients and the veterinary team help manage these demands effectively. Many offices provide on-the-job training and mentorship to support assistants as they adapt to these challenges.

Can I be a veterinary office assistant with no experience?

Veterinary office assistant positions often do not require prior experience, as on-the-job training is common. Basic skills such as communication, organization, and familiarity with veterinary terminology can be helpful, and some employers may prefer candidates with related coursework or certifications. Entry-level roles typically focus on administrative tasks and supporting veterinary staff.

What skills and qualifications are needed to be a veterinary office assistant?

To thrive as a Veterinary Office Assistant, you need strong organizational skills, attention to detail, basic knowledge of animal care, and typically a high school diploma or equivalent. Familiarity with veterinary management software, appointment scheduling systems, and office equipment is often required. Excellent customer service, multitasking abilities, and effective communication help you support both clients and veterinary staff. These skills ensure smooth clinic operations, positive client experiences, and efficient care for animal patients.

What is the difference between Veterinary Office Assistant vs Veterinary Technician?

AspectVeterinary Office AssistantVeterinary Technician
CredentialsHigh school diploma or equivalent; on-the-job trainingAssociate degree in veterinary technology; certification often required
Work EnvironmentFront office, administrative tasks, client communicationClinical setting, assisting veterinarians with medical procedures
Job ResponsibilitiesScheduling appointments, billing, client communicationPerforming lab work, assisting in surgeries, administering medications

The Veterinary Office Assistant primarily handles administrative and client-facing tasks in a veterinary practice, while the Veterinary Technician is more involved in medical and technical duties. Both roles are essential but differ in credentials, responsibilities, and daily work environment.

What are the most commonly searched types of Veterinary Office jobs in Rochester, NY? The most popular types of Veterinary Office jobs in Rochester, NY are:
What are popular job titles related to Veterinary Office Assistant jobs in Rochester, NY? For Veterinary Office Assistant jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Veterinary Office Assistant jobs in Rochester, NY look for? The top searched job categories for Veterinary Office Assistant jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Veterinary Office Assistant jobs? Cities near Rochester, NY with the most Veterinary Office Assistant job openings:
Veterinary Office Assistant jobs near you
Infographic showing various Veterinary Office Assistant job openings in Rochester, NY as of August 2026, with employment types broken down into 83% Full Time, and 17% Part Time. Highlights an 100% In-person job distribution, with an average salary of $38,919 per year, or $18.7 per hour.

Customer Service Representative

Finger Lakes Pet Resort

Farmington, NY • On-site

$16/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 28 days ago

Job description

Description:

Are you passionate about pets and love connecting with people who feel the same?


At Finger Lake Pet Resort, we're seeking a warm and friendly Customer Service Representative to be the first point of contact for our valued clients and their furry friends. In this role, you'll be responsible for greeting customers with a smile, answering questions about our services, and helping to ensure every pet and pet parent has a fantastic experience with us.


What You'll Do:

  • Say Hello! Cheerfully greet pets and their humans when they arrive at our resort.
  • Client Communication: Answer phone calls and emails with a positive attitude, providing helpful information about our boarding, grooming, and daycare services; Provide basic information about pet care and resort policies to clients, always keeping a customer-focused approach.
  • Scheduling: Schedule appointments and manage reservations to keep our resort running smoothly.
  • Daily Front Desk Operations: Assist with check-ins and check-outs, ensuring pets have everything they need for a comfortable stay; Check dogs into daycare, boarding, and grooming
  • Maintaining Documents: Contact veterinarians to get vaccine or other needed information regarding pets in our care; Work with our kennel software to book appointments, make notes on client and pet profiles, and obtain relevant information as needed.
  • Communicating with Back-of-House Staff: Communicate with grooming and kennel staff regarding dogs as they check in and their needs
  • Running Dogs: Escort our furry friends to play areas/kennels/etc.
  • Organization and Office Maintenance: Responsible for the overall cleanliness/appearance of our front office; Vacuum/sweep and mop daily or as needed, clean windows, wipe down counters; keep desk, papers, etc. clean and organized
  • Represent Your Village: Always be thoughtful of the appearance of the office and yourself through the eyes of our clients.

Please note that the above-listed duties and responsibilities are the basic requirements for this role and may be modified, expanded, or reduced based on the evolving needs of the company.

If you’re the right candidate, we’d love for you to join our team! Benefits for all team members at Finger Lake Pet Resort include discounted daycare and boarding for your own dog, with additional benefits available for full time employees like medical/vision/dental plans and 401k! Pay starts at $16.00/hr.


Requirements:

Our perfect customer service professional will embody these qualities:

  • Excellent communication skills: Phone, interpersonal, and written, with proper spelling and grammar, and a professional and friendly demeanor
  • Team Player: Works together well with others to make sure all our guests are cared for and pet parents satisfied!
  • Customer Service Background: Previous experience in a customer service role preferred, but not required—but a drive to meet and exceed client expectations is paramount
  • Flexibility: A flexible schedule. Willingness to work evenings, weekends, and holidays as needed.
  • Organized: Attention to detail and great organizational skills to keep track of the varying needs of your Village
  • Physical Stamina: Able to handle/transport dogs of all sizes by leash, and to keep upright and busy throughout a hectic shift
  • Dog Lover: Passion for working with animals a must!