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Veterinary Client Liaison Jobs (NOW HIRING)

1st Pet

VETERINARY CLIENT SERVICE REPRESENTATIVE

Chandler, AZ · On-site

$16.25 - $22.25/hr

You should be efficient and effective, able to multi-task and act as a liaison between the client and the veterinarian. You should be proactive about recognizing potential client concerns and/or ...

1st Pet

VETERINARY CLIENT SERVICE REPRESENTATIVE

Phoenix, AZ · On-site

$16 - $21.50/hr

You should be efficient and effective, able to multi-task and act as a liaison between the client and the veterinarian. You should be proactive about recognizing potential client concerns and/or ...

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Veterinary Client Liaison information

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$12

$25

$51

How much do veterinary client liaison jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for veterinary client liaison in the United States is $25.63, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $27.88 per hour, depending on experience, location, and employer.

What is a veterinary client liaison?

Veterinary Client Liaisons are professionals who act as the primary point of contact between veterinary clinics and pet owners. They handle client communications, schedule appointments, answer questions about services, and ensure that clients have a positive experience at the clinic. Their role often includes explaining procedures, managing follow-up care, and addressing any concerns clients may have about their pets' treatment. By facilitating clear and compassionate communication, they help strengthen the relationship between veterinarians and clients.

How does a veterinary client liaison typically collaborate with veterinary staff to enhance client experience?

A Veterinary Client Liaison acts as a bridge between clients and the veterinary team, ensuring smooth communication and a positive experience for pet owners. They often relay client concerns, schedule appointments, and assist in explaining medical procedures or aftercare instructions. Liaisons work closely with veterinarians, technicians, and administrative staff to address client questions promptly and resolve any issues that may arise. This collaborative approach helps build trust and ensures clients feel supported throughout their visit.

What are the key skills and qualifications needed to thrive as a veterinary client liaison, and why are they important?

To thrive as a Veterinary Client Liaison, you need strong knowledge of veterinary terminology, client service, and animal care protocols, often supported by experience in veterinary or customer service roles. Familiarity with veterinary practice management software, scheduling systems, and communication tools is typically required. Outstanding interpersonal skills, empathy, and the ability to remain calm under pressure help build trust with clients and support effective teamwork. These abilities ensure smooth client interactions, accurate information exchange, and a positive experience for both pet owners and the veterinary team.

What is the difference between Veterinary Client Liaison vs Veterinary Receptionist?

AspectVeterinary Client LiaisonVeterinary Receptionist
CredentialsCustomer service skills, communication trainingCustomer service skills, basic administrative knowledge
Work EnvironmentInteracting with clients, managing appointments, providing infoFront desk, answering calls, scheduling
Employer & Industry UsageVeterinary clinics, hospitals, animal care centersVeterinary clinics, animal hospitals, pet clinics

The Veterinary Client Liaison typically has a broader role involving client communication, education, and relationship management, often requiring specialized customer service skills. In contrast, a Veterinary Receptionist mainly handles administrative tasks at the front desk. Both roles are essential in veterinary settings, but the liaison focuses more on client engagement and support, while the receptionist manages daily scheduling and administrative duties.

More about Veterinary Client Liaison jobs

What job categories do people searching Veterinary Client Liaison jobs look for?

The top searched job categories for Veterinary Client Liaison jobs are:

Veterinary Client Liaison jobs near you
Infographic showing various Veterinary Client Liaison job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $53,319 per year, or $25.6 per hour.

Veterinary Client Liaison

Ethos Veterinary Health

Estero, FL • On-site

$25 - $29/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 22 days ago

Job description

Veterinary Client Liaison | $25-$29/hr based on experience and clinical certification
Florida Veterinary Referral Center | Estero, FL
Full-Time | Five 8-Hour Day Shifts | Schedule to Include Weekends & Holidays
Florida Veterinary Referral Center (FVRC) is seeking a full-time Veterinary Client Liaison to join our Clinical team in Estero, FL. This role is ideal for an experienced veterinary professional who excels at client communication, care coordination, and building trusting relationships during every stage of a patient's treatment. As the primary connection between clients and our medical team, you'll play a vital role in ensuring compassionate communication while supporting exceptional specialty and emergency patient care.Compensation
  • $25-$29/hour based on experience and clinical certification
Full-Time Benefits
  • Medical, dental, and vision insurance
  • Generous paid time off
  • 401(k) with employer match
  • Employee pet discount
  • Continuing Education (CE) opportunities
  • Leadership development and career growth opportunities
  • Commitment to work-life balance
  • And more!
Schedule
  • Full-Time
  • Five 8-hour day shifts
  • Weekend and holiday rotations required
Responsibilities
Client Communication & Support
  • Serve as the primary point of contact for clients with hospitalized and specialty patients.
  • Provide timely patient updates by phone, email, text message, and other communication platforms.
  • Educate clients on treatment plans, procedures, medications, post-operative care, and discharge instructions.
  • Translate complex medical information into clear, easy-to-understand language.
  • Provide compassionate emotional support throughout each patient's treatment journey.
  • Address client questions and concerns promptly while escalating issues appropriately.
  • Promote an exceptional client experience through proactive communication and follow-up.
Care Coordination
  • Participate in patient rounds to remain informed of patient status and treatment plans.
  • Collaborate with veterinarians, Veterinary Technicians, pharmacy staff, Client Service Representatives, and specialty departments to ensure continuity of care.
  • Coordinate communication between Emergency and Specialty Services.
  • Assist with scheduling specialty appointments as needed.
  • Work with pharmacy staff to coordinate prescription fulfillment.
Team Collaboration
  • Foster effective communication between clients and the medical team.
  • Support hospital staff during challenging client interactions.
  • Identify opportunities to improve communication processes and client satisfaction.
  • Maintain confidentiality while demonstrating sound judgment and professionalism.
Conflict Resolution
  • Address client concerns respectfully and professionally.
  • De-escalate emotionally charged situations with empathy and confidence.
  • Partner with hospital leadership to resolve concerns and maintain positive client relationships.
Administrative Support
  • Document client communications accurately within the medical record.
  • Support departmental workflow and operational efficiency.
  • Assist with hospital initiatives focused on improving client experience and service quality.
  • Participate in referral relationship initiatives, quality improvement projects, and other special assignments as needed.
Qualifications
  • Minimum of 3 years of veterinary experience required, Licensed Veterinary Technician (CVT, LVT, or RVT) preferred
  • Previous emergency and/or specialty veterinary hospital experience preferred
  • Fear Free® Certified Professional preferred
  • Excellent interpersonal, verbal, and written communication skills
  • Strong organizational and time management abilities, ability to prioritize multiple responsibilities in a fast-paced hospital environment
  • Professional demeanor with exceptional integrity and confidentiality, strong conflict resolution and client service skills
  • Proficiency with veterinary practice management software and Microsoft Office
  • Bilingual or multilingual communication skills are a plus
  • Fluent English speaking and reading skills required
About the Hospital
Florida Veterinary Referral Center (FVRC) is a leading emergency and specialty veterinary hospital dedicated to providing advanced medical care through collaboration, innovation, and compassion. Our experienced team of specialists, emergency clinicians, Veterinary Technicians, and support professionals work together to deliver exceptional care while creating an outstanding experience for pets, their families, and referring veterinarians.
We are committed to fostering a supportive workplace built on teamwork, professional development, and clinical excellence.Surrounding Areas
Located in Estero, FL, Florida Veterinary Referral Center is conveniently accessible from Fort Myers, Bonita Springs, Naples, Cape Coral, Lehigh Acres, San Carlos Park, and surrounding Southwest Florida communities. The area offers beautiful Gulf Coast beaches, year-round outdoor recreation, excellent dining and shopping, and a vibrant coastal lifestyle, making it an outstanding place to grow your veterinary career.Join Us
Ready to make a meaningful impact on the client experience while supporting exceptional veterinary medicine? Apply today to join the team at Florida Veterinary Referral Center and help strengthen the connection between our clients, patients, and medical teams.
Estero, FL
Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next. Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You'll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery. Here, mentorship is a two-way street. You'll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally. At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.
Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.

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