Telecom Analyst
Norcross, GA · On-site
... call management systems, voice mail, interactive voice response 3. Integrate these systems with ... wireless LANs, and Internet-based services and protocol 4. Monitor and identify capacity and ...
Telecom Analyst
Norcross, GA · On-site
... call management systems, voice mail, interactive voice response 3. Integrate these systems with ... wireless LANs, and Internet-based services and protocol 4. Monitor and identify capacity and ...
... call management systems, voice mail, interactive voice response 3. Integrate these systems with ... wireless LANs, and Internet-based services and protocols 4. Monitor and identify capacity and ...
... call management systems, voice mail, interactive voice response 3. Integrate these systems with ... wireless LANs, and Internet-based services and protocols 4. Monitor and identify capacity and ...
... the Camden Center in Kingsland, Georgia. The College provides an affordable and interactive ... For technical support, please call the USG Service Desk at (877) 251.2644, or email support@usg.edu.
... the Camden Center in Kingsland, Georgia. The College provides an affordable and interactive ... For technical support, please call the USG Service Desk at (877) 251.2644, or email support@usg.edu.
Verizon Wireless Call Center information
See Decatur, GA salary details
$10.56 - $11.82
1% of jobs
$11.82 - $13.08
4% of jobs
$13.08 - $14.34
9% of jobs
$15.41 is the 25th percentile. Wages below this are outliers.
$14.34 - $15.60
13% of jobs
$15.60 - $16.86
22% of jobs
The median wage is $16.95 / hr.
$16.86 - $18.11
22% of jobs
$18.57 is the 75th percentile. Wages above this are outliers.
$18.11 - $19.37
14% of jobs
$19.37 - $20.63
8% of jobs
$20.63 - $21.89
4% of jobs
$21.89 - $23.15
3% of jobs
$23.15 - $24.41
1% of jobs
$10
$17
$24
How much do verizon wireless call center jobs pay per hour?
As of Aug 22, 2026, the average hourly pay for verizon wireless call center in Decatur, GA is $17.49, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $18.80 per hour, depending on experience, location, and employer.
What does a Verizon Wireless Call Center representative do?
A Verizon Wireless Call Center representative assists customers with their wireless service needs, such as billing inquiries, technical support, account management, and plan changes. They handle incoming calls, resolve issues, and provide information about Verizon’s products and services. Representatives are trained to deliver excellent customer service while troubleshooting problems and ensuring customer satisfaction. They may also process payments, update account information, and escalate complex issues to specialized teams if necessary.
What are the key skills and qualifications needed to thrive as a Verizon Wireless Call Center representative?
To excel as a Verizon Wireless Call Center Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center telephony, and company-specific software is typically required. Outstanding representatives demonstrate patience, active listening, and a positive attitude when handling customer inquiries and issues. These skills are vital to ensure customer satisfaction, efficient issue resolution, and a positive overall experience with the company.
What are some common challenges faced by agents in a Verizon Wireless Call Center, and how are they supported in overcoming them?
Agents in a Verizon Wireless Call Center often encounter high call volumes, diverse customer concerns, and the need to quickly adapt to new products or policies. To address these challenges, Verizon provides comprehensive onboarding, ongoing training, and access to knowledge bases. Team leads and supervisors are readily available to offer real-time guidance, and there are regular team meetings to share best practices. Additionally, performance is monitored with constructive feedback to help agents continuously improve and succeed in their roles.
What is the difference between Verizon Wireless Call Center vs Verizon Wireless Customer Service Representative?
| Aspect | Verizon Wireless Call Center | Verizon Wireless Customer Service Representative |
|---|---|---|
| Credentials | High school diploma or equivalent; training provided | High school diploma or equivalent; training provided |
| Work Environment | Call center setting, inbound and outbound calls | Call center setting, inbound customer inquiries |
| Employer & Industry | Verizon Wireless, telecommunications | Verizon Wireless, telecommunications |
The Verizon Wireless Call Center and Customer Service Representative roles both operate within the telecommunications industry, often in similar call center environments. The main difference lies in the scope: call center agents handle a broader range of inbound and outbound calls, including technical support and sales, while customer service representatives primarily focus on assisting existing customers with account issues and inquiries. Both roles require similar credentials and training, making them closely related but distinct in daily responsibilities.
What are popular job titles related to Verizon Wireless Call Center jobs in Decatur, GA?
For Verizon Wireless Call Center jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Verizon Wireless Call Center jobs in Decatur, GA look for?
The top searched job categories for Verizon Wireless Call Center jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Verizon Wireless Call Center jobs?
Cities near Decatur, GA with the most Verizon Wireless Call Center job openings:
PruittHealth rating
6.1
Based on 132 frontline employees who took The Breakroom Quiz
116th of 242 rated social care providers
Job description
POSITION SUMMARY:
The Telecom Analysts responsibility is to plan, develop, and implement the PruittHealth telecommunications infrastructure. This includes installing, configuring, maintaining, supporting, and optimizing all telephone systems and services, mobile devices, voicemail, PBX and Cloud communication and eFax systems. The person will also analyze and resolve telecommunications circuit issues in a timely and accurate fashion, and support user needs where required.
ESSENTIAL JOB FUNCTIONS:
1. Procure, setup, maintain, and troubleshoot corporate iPhone
2. Design and support telecommunications infrastructure and its associated software, including PBXs, call management systems, voice mail, interactive voice response
3. Integrate these systems with enterprise LANs, WANs, wireless LANs, and Internet-based services and protocol
4. Monitor and identify capacity and performance issues for telecom traffic to ensure continued, uninterrupted operation of telecom system
5. Generate telecommunications usage and network traffic report
6. Configure, test, maintain, monitor, and troubleshoot end user telecommunications, telephony, and voice/data software product
7. Perform analysis, diagnosis, and resolution of telecommunications problems for end users; recommend and implement corrective solution
8. Conduct frame relay, ISDN, and switch maintenance
9. Modify and/or rearrange telecommunications systems to accommodate additional services or change
10. Assist with Inspection, testing, and maintenance of telephone lines, circuits, trunks, and associated wiring and cabling
11. Where necessary, liaise with equipment vendors during installations, acquisition negotiations, and hardware performance issue
12. Assist with the installation and troubleshooting of telecom system
Qualifications:
ESSENTIAL SKILLS AND EXPERIENCE:
• Avaya suite (Communication Manager 5.2.1 or higher),
• IP Office 500 V2,
• Ring Central,
• Avaya Cloud Office,
• Contact Center (Ring Central RingCx and RingEx);
• Apple iPhones,
• MDM platforms (JAMF)
PREFERRED SKILLS AND EXPERIENCE:
• Avaya and Ring Central,
• JAMF experience
LICENSURE, CERTIFICATION AND EDUCATION REQUIREMENTS:
Bachelors degree in information technology
TRAINING SKILLS AND EXPERIENCE REQUIREMENTS:
• Avaya products,
• Ring Central: Avaya Cloud Office, RingCx, RingEx
Family Makes Us Stronger. Our family, your family, one family. Committed to loving, giving, and caring. United in making a difference.
We are eager to connect with you! Apply Now to get started at PruittHealth!
As an Equal Employment Opportunity employer, all qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or veteran status.
For Florida Job Postings Only:
For more information regarding Floridas Care Provider Background Screening Clearinghouse Education and Awareness, please visit https://info.flclearinghouse.com
The Telecom Analysts responsibility is to plan, develop, and implement the PruittHealth telecommunications infrastructure. This includes installing, configuring, maintaining, supporting, and optimizing all telephone systems and services, mobile devices, voicemail, PBX and Cloud communication and eFax systems. The person will also analyze and resolve telecommunications circuit issues in a timely and accurate fashion, and support user needs where required.
ESSENTIAL JOB FUNCTIONS:
1. Procure, setup, maintain, and troubleshoot corporate iPhone
2. Design and support telecommunications infrastructure and its associated software, including PBXs, call management systems, voice mail, interactive voice response
3. Integrate these systems with enterprise LANs, WANs, wireless LANs, and Internet-based services and protocol
4. Monitor and identify capacity and performance issues for telecom traffic to ensure continued, uninterrupted operation of telecom system
5. Generate telecommunications usage and network traffic report
6. Configure, test, maintain, monitor, and troubleshoot end user telecommunications, telephony, and voice/data software product
7. Perform analysis, diagnosis, and resolution of telecommunications problems for end users; recommend and implement corrective solution
8. Conduct frame relay, ISDN, and switch maintenance
9. Modify and/or rearrange telecommunications systems to accommodate additional services or change
10. Assist with Inspection, testing, and maintenance of telephone lines, circuits, trunks, and associated wiring and cabling
11. Where necessary, liaise with equipment vendors during installations, acquisition negotiations, and hardware performance issue
12. Assist with the installation and troubleshooting of telecom system
Qualifications:
ESSENTIAL SKILLS AND EXPERIENCE:
• Avaya suite (Communication Manager 5.2.1 or higher),
• IP Office 500 V2,
• Ring Central,
• Avaya Cloud Office,
• Contact Center (Ring Central RingCx and RingEx);
• Apple iPhones,
• MDM platforms (JAMF)
PREFERRED SKILLS AND EXPERIENCE:
• Avaya and Ring Central,
• JAMF experience
LICENSURE, CERTIFICATION AND EDUCATION REQUIREMENTS:
Bachelors degree in information technology
TRAINING SKILLS AND EXPERIENCE REQUIREMENTS:
• Avaya products,
• Ring Central: Avaya Cloud Office, RingCx, RingEx
Family Makes Us Stronger. Our family, your family, one family. Committed to loving, giving, and caring. United in making a difference.
We are eager to connect with you! Apply Now to get started at PruittHealth!
As an Equal Employment Opportunity employer, all qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or veteran status.
For Florida Job Postings Only:
For more information regarding Floridas Care Provider Background Screening Clearinghouse Education and Awareness, please visit https://info.flclearinghouse.com
What PruittHealth employees say
Pay
Benefits
Hours and flexibility
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About PruittHealth
Sourced by ZipRecruiter
PruittHealth will help you conquer your career goals. At PruittHealth, we are searching for nurses who are committed to serving our residents with care and compassion, and in return, we are committed to supporting your nursing career through annual merit increases, career growth programs, preceptorship, and more.
Industry
Health care and social assistance
Company size
10,000+ Employees
Headquarters location
Norcross, GA, US
Year founded
1969